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City Government

Internal Audit & Continuous Improvement

The Internal Audit & Continuous Improvement team has a dual role; to audit and report on internal controls and compliance with policies, and, to consult with divisional and departmental managers to improve efficiency and effectiveness. At the direction of the senior management team, Management Studies reviews divisional and departmental operations to help realize cost savings and process improvements. Management Studies also works with staff to recommend and implement changes that result in more efficient and effective service for their customers.


  • Audits and reports on internal controls and policy compliance
  • Independent advice to City Council regarding internal audit outcomes
  • Consulting to improve overall efficiency and effectiveness of the Corporation
  • Benchmarking and best practice initiatives
  • Municipal Performance Measure Program


City of Thunder Bay
Internal Audit & Continuous Improvement Department

Address: City Hall, 2nd floor
500 Donald Street East
P.O. Box 800
Thunder Bay ON
P7E 5V3
Tel: (807) 625-3651
Fax: (807) 625-0181


Manager - Internal Audit & Continuous Improvement
Don Crupi, CPA, CA

Tel:     (807)  625-3651
Fax:    (807)  625-0181