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City Government

Water Bills, Late Payments, Fees and Charges

Customers receive four quarterly water bills a year. If you do not have your bill for any reason, contact us to obtain a copy. To avoid penalties and notice fees, all payments, including those by mail, must be received by the due dates.

A 5% penalty on the current bill is charged if payment is not received by the due date. Penalty is not removed due to non-receipt of water bill. A fee is charged when a water arrears notice is sent out. A fee is charged for bill reprint requests for all bills except the current bill.

The City of Thunder Bay may discontinue service on accounts for non-compliance with the Waterworks By-law including arrears, failure to provide meter readings or failure to provide safe access to your meter. The City of Thunder Bay cannot be held responsible for any resulting loss, damage or inconvenience. Payment in full including off/on charges will be required to restore service.

A charge will be applied for all payments to the City of Thunder Bay that are returned by the bank.

City of Thunder Bay - Revenue Division

Address: City Hall, 1st Floor
500 Donald Street East   
P.O. Box 800           
Thunder Bay ON P7C 5K4
Tel: (807) 625-2255
Fax: (807) 623-4277