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Municipal Performance Measurement Program

WHAT IS THE MUNICIPAL PERFORMANCE MEASUREMENT PROGRAM?

The Provincially mandated Municipal Performance Measurement Program (MPMP) consists of data collection and reporting of service performance measures in 13 municipal service areas. The objectives of MPMP are:

  • To enhance accountability to taxpayers 
  • To increase taxpayer awareness
  • To improve service delivery within the municipality
  • To assist in identification of and encourage sharing of best practices

This report shows the past five years of results for the City of Thunder Bay under the Municipal Performance Measurement Program. Your City is committed to improving the delivery of municipal services. We participate in other benchmarking work including the Ontario Municipal Benchmarking Initiative, which brings municipalities together to share detailed information on best practices to bring down the cost and improve the quality of local of services.

WHAT IS MEASURED?

Municipalities are required to collect and report on 13 core areas including:

  1. Local Government 
  2. Fire Services 
  3. Police Services 
  4. Building Permit & Inspection Services 
  5. Roads 
  6. Public Transit 
  7. Wastewater (Sewage) 
  8. Storm Water 
  9. Drinking Water 
  10. Solid Waste Management 
  11. Parks and Recreation 
  12. Library Services 
  13. Land Use Planning

MPMP data reflects a very high level of performance information, and significantly more details are required to understand the factors that contribute to reported performance results.

WHAT ELSE SHOULD I KNOW?

There are unique circumstances surrounding each municipality’s reported results, so comparisons between municipalities should be made with caution. It is important to keep in mind outside factors that may influence results including:

  • Type of government (upper tier, lower tier, single tier municipalities) 
  • Geography (i.e. Northern Ontario vs. Southern Ontario) 
  • Age of infrastructure 
  • Population (urban vs. rural) 
  • Community priorities and service levels 
  • Organization form (centralized vs. decentralized) and 
  • Accounting & reporting practices

Also, performance measurement reporting is an evolving process. As changes are made to make the measures more meaningful, year to year comparisons within a municipality sometimes become difficult to assess.

WHAT IS NEW?

Now that the program is well underway, the province plans to gradually add new service areas to the performance measures collected by MPMP.

PRograms by Year