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City Government

Call 211 for Help and Check on Your Neighbours


October 4, 2012 – The City’s Emergency Operations Control Group (EOC) met this afternoon to assess the risk of persons in areas affected by the May 28th flood still needing help with basic needs such as safe heat and warm clothing as winter approaches.

“Assistance is available through a variety of community agencies and people affected by the flood are asked to call 211 if help is needed – whether it’s assistance to get a furnace installed or a warm winter jacket,” said Mayor Keith Hobbs. “We want to remind everyone to check on their neighbours to make sure they are in good health, ask if they need help and call 211 if help is needed. We want to make sure no one is living in unsafe conditions.”

The EOC is asking residents to look in on people in their neighbourhood who may need help as winter approaches, and especially:

  • Older people living at home by themselves 
  • People who have disabilities 
  • Someone with a chronic illness or a mental illness 
  • Single parents with young children 
  • Large families 
  • People who have recently arrived to the area such as tourists, immigrants or refugees

Anyone without a furnace due to the flood or with any concerns about safe heating, should call 211 and an Assessment Team will visit their residence to help. Insured and uninsured residents can access the Assessment Teams, which include a Thunder Bay Fire Rescue Fire Inspector, the Red Cross, and representatives through the City of Thunder Bay Facilities, Fleet & Transit Services Department.

Landlords are reminded that, insured or uninsured, they have a responsibility to provide the necessities to their tenants, including safe heat.

Public information about 211 will also be distributed to mailboxes in affected areas and through community agencies. The 211 community information and referral service is available 24 hours a day.

The Emergency Operations Control Group is comprised of senior officials responsible for managing an emergency including the Mayor as Head of Council and these community partners: City of Thunder Bay, Thunder Bay Fire Rescue, Superior North EMS, Canadian Red Cross, The Salvation Army, Thunder Bay District Health Unit, North West Local Health Integration Network, District of Thunder Bay Social Services Administration Board, Tbaytel, Thunder Bay Hydro and Emergency Management Ontario.

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Contact: Mayor Keith Hobbs, 625-3601