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EOC Reminds Residents & Businesses - Stay Safe

(New information marked with ******)
June 1, 2012, 5 pm – The Emergency Operations Control Group reminds residents and businesses to stay safe while cleaning basements, moving furniture and during other relief efforts.

“There are so many safety concerns right now, we don’t want anyone getting hurt,” said Acting Mayor Rebecca Johnson. “The Thunder Bay District Health Unit has compiled an extensive list of ways people can try to minimize or prevent injury.”

On Thursday, Harold Lindstrom, Manager of the Construction Association of Thunder Bay, called for his members to volunteer to provide assistance with the clean up for those most in need. “I’m happy to report that 15 contractors and suppliers have responded to the need,” Lindstrom said. “I’m also pleased that building and engineering consultants are helping assess the work, and I’m expecting more of our members will step forward to help.”

The City’s Construction Services Division within the Facilities & Fleet Department is overseeing the Safe Home Program. The Thunder Bay Fire Rescue Service and the Mennonite Disaster Team is also providing cleanup assistance.  The focus will be on making homes safe and to address health issues.

Affected residents, especially those with no insurance, who need help with cleanup are asked to call 98 FLOOD [983-5663].

If residents are concerned about living in a flood-damaged household, they are encouraged to seek shelter or services such as showers and food at the flood evacuation shelter at Neebing Arena. Transportation to the Neebing Arena will be made available by visiting the Fire command post at St. Peter’s Church, 700 McIntosh Street, or by calling 98 FLOOD [983-5663].

Public Meetings
Saturday, June 2, 2012
The City of Thunder Bay and members of the City’s Emergency Operations Control Group invite residents affected by the City Flood Emergency to public meetings as follows:

  • Slovak Legion, 801 Atlantic Avenue
    1:30 pm light lunch and refreshments
    2 pm to 3:30 pm – update and questions & answers
  • Moose Hall, 434 Fort William Road
    3:30 pm light lunch and refreshments
    4 pm to 5:30 pm – update and questions & answers

Clean Up Tips from Thunder Bay District Health Unit
Residents should:

  • Keep children and pets away from flood water and sewage. Avoid contact with sewage as much as possible. 
  • Be sure flood water has been pumped out of affected area before cleaning up. 
  • Wear rubber gloves, rubber boots and goggles during cleanup for personal protection. 
  • Remove contaminated items for garbage pick up that cannot be washed and disinfected (such as drywall, insulation, mattresses, carpeting, carpet padding, rugs, upholstered furniture, cosmetics, stuffed animals, baby toys, pillows, books, etc.). 
  • Clean all hard surfaces (floors, concrete, wood, metal) with hot water and detergent. 
  • Disinfect surfaces with bleach and water solution: one cup of household bleach to a bucket of water. 
  • Dry out flood-affected surfaces with fans and dehumidifiers to prevent mold. 
  • Look after themselves by washing hands after clean up, prior to eating, etc. The Health Unit and the City encourage those doing flood clean up to use soap and water for hand cleaning.

Up-to-date Information

The Emergency Operations Control Group reminds residents and businesses to call 98 FLOOD, email or visit for official, accurate and up-to-date information about the City Flood Emergency.

A dedicated web page ( contains updates, tips to minimize water use and ways to receive and provide help. Calling 98 FLOOD or emailing are the best ways to offer or ask for help.

Plant Update

“Progress is being made at the Secondary Sewage Treatment Plant to allow for assessment and repairs to the main pumping station,” said Darrell Matson, General Manager – Infrastructure & Operations. “The temporary pumping station is working well but if we get a large amount of rainfall progress will be hampered.

****** “Two motors for the main sewage pumps have been removed from the drywell area and are being dried and serviced,” Matson said.

The City requests that residents and businesses across the City continue to minimize the amount of water being flushed or sent down drains in order to reduce the strain on the sewage plant.

Roads and Trail Repairs

The City has re-opened all roads except the Kline Rd. extension and trail repairs are ongoing.

Food and Water

Two Salvation Army vans will provide breakfast, lunch and dinner daily (with lunch and dinner starting today) at the following locations and times for an estimated 15 minutes each:

  • 7 am, 11 am, 5 pm  – Ontario & Second Street 
  • 7:30 am, 11:30 am, 5:30 pm – Spofford & Ontario Street 
  • 8:30 am, 12:30 pm, 6:30 pm – University Drive & Sherbrooke 
  • 9 am, 1 pm, 7 pm – Vale Community Centre, 420 Vale Avenue 
  • 7 am, 11 am, 5 pm – McDonald & McTavish at McNaughton 
  • 7:30 am, 11:30, 5:30 pm – McBain, Hargrave, McPherson at Pacific 
  • 8:15 am, 12:15 pm, 6:15 pm – Athabasca, Alexandra, Alberta at Atlantic 
  • 8:40 am, 12:40 pm, 6:40 pm – McMillan, Minnesota at Pacific

And for an estimated hour at:

  • 9 am, 1 pm, 7 pm – St. Peter’s Church, 700 McIntosh Street, Parking Lot,

Waste Collection

Given the flood emergency, the Solid Waste and Recycling Facility on Mapleward Road will be open on Sunday, June 3, 8 am to 4:30 pm.

To assist residents and business affected by the flood, the City of Thunder Bay is also offering:

  • no limit on number of bags for garbage collection until further notice. 
  • special, free of charge large rubbish collection is available by calling 625-2195 for service [also available Saturday and Sunday].

Get Help/Give Help

The Emergency Operations Control Group has setup a dedicated phone line (98 FLOOD, 983-5663) and email ( to handle the many requests from residents who need help or from those, including businesses, who are offering help.

The Red Cross with help from the Salvation Army and other partners are continuing direct contact with affected residents today.

******An Iron Range bus will transport people who need clothes on Saturday, June 2, between 10 am and noon between the Slovak Legion and the CAM Clothing Assistance. Clothing is free of charge at the CAM for anyone affected by the flood.

****** The City and the SPCA Animal Shelters can accommodate a limited number of pets for those flood victims who need to relocate from their homes during the clean up. Call 98 FLOOD or email for more information.

Facilities Update

The following facilities remain closed until further notice: the Canada Games Complex, Churchill and Volunteer Pools, the 55 Plus Centres and the West Thunder Community Centre.

Key Contact Numbers

  • City contact for offers of assistance and requests for help – 98 FLOOD [983-5663] or 
  •  To donate to the Thunder Bay Flood Fund – 1-800-SAL-ARMY, or to the Canadian Red Cross – 1-800-418-1111 
  •  For more information –
  • Thunder Bay Hydro – 343-1111 or after hours 343-1002 – for electrical problems or concerns
  • Infrastructure & Operations – 625-2195 – to report flooding or for questions or concerns about City roads and other City infrastructure
  • Ministry of Transportation – 511 – for information about provincially-owned highways
  • 211 for general information and details on reception centre
  • 911 should only be called if there is an emergency

A further emergency update will be issued following this afternoon’s EOC meeting and as required.


Contact: Brandon Walker, Communications Officer, 625-2438