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Pools Will Re-Open Tuesday If Pumps Are Running


June 10, 2012, 1:30 pm – Two additional pump motors should be re-installed today with commissioning and testing to be completed Monday at the Atlantic Avenue Water Pollution Control Plant.

If all goes well with the re-commissioning of those pumps, the City will revisit the water restrictions and could re-open the Canada Games Complex, Churchill Pool and Volunteer Pool on Tuesday. Tuesday marks two weeks that the pools have been closed.

“We hope residents will continue to monitor their water use,” said Acting Mayor Rebecca Johnson. “As time progresses we’re getting closer to it being business as usual, but we are not quite there yet. We’re going to gradually return to offering the services that people expect, such as swimming and fitness.”

The re-commissioning of these two large pumps will bring the plant a step closer to full pumping capacity, said Kerri Marshall, Manager of the Environment. If all goes well, there will be four pumps running by Monday night at the Water Pollution Control Plant.

“We thank everyone for their water conservation efforts and ask that they continue reducing their use and wait for a further announcement Tuesday. Everyone’s efforts are making a difference and are appreciated by the team working on the plant and affected homeowners across the city,” Marshall said.

Acting Mayor Johnson wants to remind homeowners to dispose of flood-damaged items by leaving them at the curb for pick-up and contacting 625-2195.

“It’s very important these items are disposed of because they could potentially pose a health risk,” the Acting Mayor said.

Safe Home Clean-up Program

About 502 homeowners have now registered for clean-up assistance through the Safe Home clean-up program through the City’s Facilities & Fleet Department, working with contractors, the Mennonite Disaster Team, Samaritan’s Purse and qualified volunteers.

Initial contact has been made with all 502 homes, though the City is waiting for call-backs from about one third of the homes and is making further contact attempts.

The focus of the ongoing clean-up is on making homes safe and to address health issues. 152 homes have been assisted with more scheduled for today.

“Uninsured homeowners that require assistance with damaged hot water tanks and furnaces are encouraged to call the flood line to request help,” said Michael Smith, General Manager – Facilities and Fleet.

Affected residents, especially those with no insurance, who need help with clean-up are asked to call 98 FLOOD [983-5663].

Registration with the Red Cross

Approximately 900 households have registered with The Canadian Red Cross.

Those currently left most vulnerable by the flooding events can receive extended relief through The Canadian Red Cross Registration and Assessment Centres. Locations and times are as follows:

  • St. Peter’s Church, 10 am – 6 pm
  • Confederation College McIntyre Building, 1 pm – 6 pm

Saturday and Sunday hours are:

  • St. Peters Church, 10 am – 7 pm
  • Confederation College, 12 pm – 7 pm
  • Moose Hall, 10 am – 6 pm (closing today)

There are also showers available at Lakehead Universty in the South Residence in the Schreider Building. Those interested can check in at the front desk. The shower service is available from 8 am to midnight.

Anyone affected by the flood is encouraged to register with The Canadian Red Cross by calling 98 FLOOD (983-5663) and selecting option 2.

Take Care After Flood

The Thunder Bay District Health Unit reminds affected residents to be safe during clean-up efforts by adhering to the following tips:
• Get medical attention if any unusual physical symptoms are noticed, ie. rashes, difficulty breathing, rapid heart rate, fever
• Use chemicals and bleach according to instructions. Wear protective clothing to avoid direct contact with cleaning products and contaminated water
• Lift heavy objects with a straight back instead of bending at the waist. Only lift objects with a weight that can be managed and take extra care on wet surfaces
Visit www.tbdhu.com for more tips.

Claims Will Take Time

Now that Thunder Bay has been declared a disaster area, the next step is for the soon-to-be-appointed Disaster Relief Committee to begin fundraising and focusing on claims. 

“The claims process will take time,” said John Hannam, City Clerk. “A claim form is not available yet but we will make an announcement on the claims process as the Disaster Relief Committee gets under way.” The Disaster Relief Committee will be appointed by City Council on Monday, June 11. When forms are available, an announcement will be posted at Thunderbay.ca/flood.

“The next step will be to get the appointed members together, to provide information and plan for the claims process, and be up and running,” Hannam said.

Affected residents without insurance or inadequate coverage can get ready to make a claim by documenting damages: prepare lists; take pictures of damaged property; keep a diary; maintain receipts, invoices and estimates.

Donations are being accepted at the City’s Cashiers at Victoriaville Civic Centre, 111 Syndicate Ave. S., and will be held in trust while the Fund is established.

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Contact: Brandon Walker, Communications Officer, 625-2438

 

Update on Flood-Related Services at June 10, 2012


June 10, 2012, 1:30 pm
– The following is up-to-date information on services available for affected residents.

Registration with Red Cross

Those currently left most vulnerable by the flooding events can receive extended relief through The Canadian Red Cross Registration and Assessment Centres. Locations and times are as follows during the week:

  • St. Peter’s Church, 10 am – 8 pm
  • Confederation College McIntyre Building, 1 – 7 pm

Saturday and Sunday hours are:

  • St. Peters Church, 10 am – 7 pm
  • Confederation College, 12 pm – 7 pm
  • Moose Hall, 10 am – 6 pm (closing today)

To register or request transportation call 98 FLOOD [983-5663], select option 2.

Food and Water

A Salvation Army van will provide lunch and dinner daily at the following locations and times:

  • 11:15 am and 5:15 pm – travelling McIntosh to McNaughton (St. Peter’s Church)
  • 11:45 am to 1:45 pm, 5:45 pm to 7:45 pm – St. Peter’s Church

Safe Home Clean-up Program

Affected residents, especially those with no insurance, who need help with clean-up are asked to call 98 FLOOD [983-5663]. Uninsured homeowners can also receive assistance with damaged hot water tanks and furnaces through this program through the City’s Facilities & Fleet Department, working with contractors, the Mennonite Disaster Team, Samaritan’s Purse and qualified volunteers.

Residents are asked to take photos of the damage and then the Safe Home Team will follow these steps:

  • Remove contaminated furniture and personal affects
  • Remove contaminated construction materials (wall and floor finishes, millwork and insulation)
  • Clean and disinfect affected areas to the same standard expected by insurance companies
  • Dry affected areas
  • Replace damaged hot water tanks and furnaces
  • Conduct an environmental assessment (asbestos, mould, etc.)

Facilities Update

The Canada Games Complex, Churchill Pool and Volunteer Pool remain closed until further notice. If all goes well with re-commissioning of two more pumps, these facilities may re-open on Tuesday, June 12.

Waste Collection

To assist residents and business affected by the flood, the City of Thunder Bay is also offering:

  • no limit on number of bags for garbage collection in areas affected by the flood until further notice
  • special, free of charge large rubbish collection is available by calling 625-2195 for service [also available Saturday and Sunday]
  • Solid Waste and Recycling Facility on Mapleward Road is open seven days a week, including  from 8 am to 4:30 pm on Sunday.

Free Calling to 98 FLOOD

Tbaytel is offering free calling to 98 FLOOD (983-5663) from its Millennium Pay Phones within the city. These pay phones are the units with the scrolling displays.

To place a call to 98 FLOOD (983-5663), a customer does not have to deposit coins but if one does the coins will be returned.

Key Contact Numbers

  • City contact for offers of assistance and requests for help – 98 FLOOD [983-5663] or flood@thunderbay.ca
  • For more information visit www.thunderbay.ca/flood
  • Thunder Bay Hydro – 343-1111 or after hours 343-1002 – for electrical problems or concerns
  • Infrastructure & Operations – 625-2195 – to report flooding or for questions or concerns about City roads and other City infrastructure
  • Insurance Bureau of Canada – 1-800-387-2880  ext. 4700 – for information about insurance policies, Monday to Friday, 8 am to 5 pm
  • CAM Clothing Assistance for low or no cost clothing, linens and some furniture – 474-3583
  • Ministry of Transportation – 511 – for information about provincially-owned highways
  • 211 for all community programs and services
  • 911 should only be called if there is an emergency

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Contact:    Brandon Walker, Communications Officer, 625-2438