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City Government

Update on Flood-Related Services at June 8, 2012

June 8, 2012, 1 pm – The following is up-to-date information on services available for affected residents.

Registration with Red Cross – New hours for Friday only

Those currently left most vulnerable by the flooding events can receive extended relief through The Canadian Red Cross Registration and Assessment Centres. Locations and times are as follows: 

  • St. Peter’s Church, 10 am – 6 pm today only (normally open till 8 pm on weekdays)
  • Moose Hall, 10 am – 6 pm today only (normally open till 8 pm on weekdays)
  • Confederation College McIntyre Building, 1 pm – 6 pm today only (normally open till 7 pm on weekdays)

Saturday and Sunday hours are:

  • St. Peters Church, 10 am – 7 pm 
  • Confederation College, 12 pm – 7 pm
  • Moose Lodge, 10 am – 6 pm

To register or request transportation call 98 FLOOD [983-5663], select option 2.

E-Waste Recycling Event

Tbaytel is proud to present its first E-Waste Recycling event. Residents can do their bit for the environment, and help P.R.O. Kids Thunder Bay, by safely recycling unwanted electronics. Items can be dropped off from homes or businesses, free of charge, and residents can enter to win an iPad.

Items can be dropped off at 1046 Lithium Drive:

  • Friday, June 8, 11 am to 6 pm
  • Saturday, June 9, 9 am to 4 pm

Food and Water

A Salvation Army van will provide lunch and dinner daily at the following locations and times:

  • 10:15 am to 11 am and 4:15 pm to 5 pm – Moose Hall 
  • 11:15 am and 5:15 pm – travelling McIntosh to McNaughton (St. Peter’s Church)
  • 11:45 am to 1:45 pm, 5:45 pm to 7:45 pm – St. Peter’s Church

Safe Home Clean-up Program

Affected residents, especially those with no insurance, who need help with clean-up are asked to call 98 FLOOD [983-5663]. Uninsured homeowners can also receive assistance with damaged hot water tanks and furnaces through this program through the City’s Facilities & Fleet Department, working with contractors, the Mennonite Disaster Team, Samaritan’s Purse and qualified volunteers.

Residents are asked to take photos of the damage and then the Safe Home Team will follow these steps:

  • Remove contaminated furniture and personal affects
  • Remove contaminated construction materials (wall and floor finishes, millwork and insulation)
  • Clean and disinfect affected areas to the same standard expected by insurance companies
  • Dry affected areas
  • Replace damaged hot water tanks and furnaces
  • Conduct an environmental assessment (asbestos, mould, etc.)

Facilities Update

The Canada Games Complex, Churchill Pool and Volunteer Pool remain closed until further notice.

Waste Collection

To assist residents and business affected by the flood, the City of Thunder Bay is also offering:

  • no limit on number of bags for garbage collection in flooded areas until further notice
  • special, free of charge large rubbish collection is available by calling 625-2195 for service [also available Saturday and Sunday] 
  • Solid Waste and Recycling Facility on Mapleward Road is open seven days a week, including  from 8 am to 4:30 pm on Sunday.

Key Contact Numbers

  • City contact for offers of assistance and requests for help – 98 FLOOD [983-5663] or
  • For more information visit
  • Thunder Bay Hydro – 343-1111 or after hours 343-1002 – for electrical problems or concerns
  • Infrastructure & Operations – 625-2195 – to report flooding or for questions or concerns about City roads and other City infrastructure
  • Insurance Bureau of Canada – 1-800-387-2880  ext. 4700 – for information about insurance policies, Monday to Friday, 8 am to 5 pm
  • CAM Clothing Assistance for low or no cost clothing, linens and some furniture – 474-3583
  • Ministry of Transportation – 511 – for information about provincially-owned highways
  • 211 for all community programs and services
  • 911 should only be called if there is an emergency


Contact: Brandon Walker, Communications Officer, 625-2438