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Water Restrictions To Be Reviewed Monday

June 7, 2012, 10 am – If progress continues at the Atlantic Avenue Water Pollution Control Plant, and subject to the weather, the Emergency Operations Control Group will revisit the need for water restrictions on Monday.

“The plant is currently processing its normal daily flow but the forecast is calling for rain and that could put some added strain on our efforts,” said Darrell Matson, General Manager – Infrastructure & Operations, adding that a motor to power a third pump will be re-installed over the weekend. 

“We thank everyone for their water conservation efforts and ask that they continue reducing their use over the weekend and wait for a further announcement on Monday,” Matson said. “Everyone’s efforts are making a difference and are appreciated by the team working on the plant and affected homeowners across the city.”

The City has submitted its municipal disaster report to the Province for the Ontario Disaster Relief Assistance Program (ODRAP), said Mayor Keith Hobbs. “We anticipate the Province will very quickly declare Thunder Bay a disaster area for the flood emergency. This is an important next step in our efforts to provide financial assistance to people most affected by the extraordinary flood damages.”

Safe Home Clean-up Program

About 460 homeowners have registered for clean-up assistance as of today through the Safe Home clean-up program through the City’s Facilities & Fleet Department, working with contractors, the Mennonite Disaster Team, Samaritan’s Purse and qualified volunteers.

Initial contact has been made with all 460 homes, though the City is waiting for call-backs from about one third of the homes and is making further contact attempts.

 The focus of the ongoing clean-up is on making homes safe and to address health issues. Between 70 and 80 homes have been assisted and another 40 clean-up visits are scheduled for today.

Uninsured homeowners can also receive assistance with damaged hot water tanks and furnaces through this program.

Affected residents, especially those with no insurance, who need help with clean-up are asked to call 98 FLOOD [983-5663].

Registration with the Red Cross

Approximately 900 people have registered with The Canadian Red Cross.

The Canadian Red Cross is coordinating placing people in accommodations including Lakehead University, which is providing 160 beds and full meal service.  Currently, 31 people are being accommodated at Lakehead University with another 26 at other locations.

“The Red Cross is very appreciative of all the help and support we’ve received from Lakehead University’s Residence and Conference Services,” said Debbie James of The Canadian Red Cross. “They’ve been great and done everything they can to accommodate what we’ve needed.”

Anyone affected by the flood is encouraged to register with The Canadian Red Cross by calling 98 FLOOD (983-5663) and selecting option 2.

Take Care After Flood

The Thunder Bay District Health Unit reminds affected residents to be safe during clean-up efforts by adhering to the following tips:

  • Get medical attention if any unusual physical symptoms are noticed, ie. rashes, difficulty breathing, rapid heart rate, fever
  • Use chemicals and bleach according to instructions. Wear protective clothing to avoid direct contact with cleaning products and contaminated water
  • Lift heavy objects with a straight back instead of bending at the waist. Only lift objects with a weight that can be managed and take extra care on wet surfaces

Visit for more tips.

Free Calling to 98 FLOOD

Tbaytel is offering free calling to 98 FLOOD (983-5663) from its Millennium Pay Phones within the city. These pay phones are the units with the scrolling displays.

To place a call to 98 FLOOD (983-5663), a customer does not have to deposit coins but if one does the coins will be returned.

Thunder Bay Disaster Relief Fund

Forms to make a claim on the Thunder Bay Disaster Fund will not be available until the Province declares Thunder Bay a disaster area and the Disaster Fund Committee is established.

The Disaster Relief Committee, comprised of volunteers, will be established by Council on Monday, June 11. The Committee will take in claims and, following guidelines, issue payouts to residents.

An announcement will be made when those forms are available. Updated information about the forms will be available at or by calling 98 FLOOD.

Affected residents without insurance or inadequate coverage can get ready to make a claim by documenting damages: prepare lists; take pictures of damaged property; keep a diary; maintain receipts, invoices and estimates.

Donations are being accepted at the City’s Cashiers at Victoriaville Civic Centre, 111 Syndicate Ave. S., and will be held in trust while the Fund is established. Once the disaster is declared, these and all donations to this fund will be matched two to one by the Province.


Contact: Brandon Walker, Communications Officer, 625-2438


Update on Flood-Related Services at June 7, 2012 - Backgrounder

June 7, 2012, 10 am – The following is up-to-date information on services available for affected residents.

Registration with Red Cross

Those currently left most vulnerable by the flooding events can receive extended relief through The Canadian Red Cross Registration and Assessment Centres. There are now three locations available to offer service:

  • St. Peter’s Church, 10 am – 8 pm
  • Moose Hall, 10 am – 8 pm
  • Confederation College McIntyre Building, 1 pm – 7 pm

To register or request transportation call 98 FLOOD [983-5663], select option 2.

Food and Water

A Salvation Army van will provide lunch and dinner daily at the following locations and times:

  • 10:15 am to 11 am and 4:15 pm to 5 pm – Moose Hall
  • 11:15 am and 5:15 pm – travelling McIntosh to McNaughton (St. Peter’s Church)
  • 11:45 am to 1:45 pm, 5:45 pm to 7:45 pm – St. Peter’s Church 

Safe Home Clean-up Program

Affected residents, especially those with no insurance, who need help with clean-up are asked to call 98 FLOOD [983-5663]. Uninsured homeowners can also receive assistance with damaged hot water tanks and furnaces through this program through the City’s Facilities & Fleet Department, working with contractors, the Mennonite Disaster Team, Samaritan’s Purse and qualified volunteers.

Residents are asked to take photos of the damage and then the Safe Home Team will follow these steps:

  • Remove contaminated furniture and personal affects
  • Remove contaminated construction materials (wall and floor finishes, millwork and insulation)
  • Clean and disinfect affected areas to the same standard expected by insurance companies
  • Dry affected areas
  • Replace damaged hot water tanks and furnaces

Facilities Update

The Canada Games Complex, Churchill Pool and Volunteer Pool remain closed until further notice.

Free Tetanus Clinic – June 7

During the flood cleanup, residents may get cuts or scrapes. Tetanus, or lock-jaw, is caused by germs in the soil that can infect these wounds.

Residents can protect themselves against tetanus by getting immunized. A booster should be given every 10 years throughout adulthood to remain protected.

The Thunder Bay District Health Unit will hold a Free Tetanus Clinic on Thursday, June 7 from 4 pm to 7 pm at St. Peter’s Church, 615 Connolly Street. A health card is not required and no appointment is needed. Call 625-5971 for more information.

Waste Collection

To assist residents and business affected by the flood, the City of Thunder Bay is also offering:

  • no limit on number of bags for garbage collection until further notice
  • special, free of charge large rubbish collection is available by calling 625-2195 for service [also available Saturday and Sunday]
  • Solid Waste and Recycling Facility on Mapleward Road open seven days a week, including from 8 am to 4:30 pm on Sunday. 

Key Contact Numbers

  • City contact for offers of assistance and requests for help – 98 FLOOD [983-5663] or
  • For more information visit
  • Thunder Bay Hydro – 343-1111 or after hours 343-1002 – for electrical problems or concerns
  • Infrastructure & Operations – 625-2195 – to report flooding or for questions or concerns about City roads and other City infrastructure
  • Insurance Bureau of Canada – 1-800-387-2880  ext. 4700 – for information about insurance policies, Monday to Friday, 8 am to 5 pm
  • CAM Clothing Assistance for low or no cost clothing, linens and some furniture – 474-3583
  • Ministry of Transportation – 511 – for information about provincially-owned highways
  • 211 for all community programs and services
  • 911 should only be called if there is an emergency