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Accessibility
The Corporation of the City of Thunder Bay is committed to making its facilities, infrastructure and services accessible to people of all abilities. From recreation facilities, to curb cuts, to the City staff you interact with when you pay your utility bills, we are working toward a barrier-free Thunder Bay in compliance with the Accessibility for Ontarians with a Disability Act (AODA), 2005 and the City's Accessibility Policy.
Annual accessibility Plan
Review Thunder Bay's Annual Accessibility Plan, which is made possible with the input of people with disabilities through the Accessibility Advisory Committee and citizens of our community. The Plan identifies barriers removed in the past and barriers to be removed in the future. Some accomplishments we are proud of:
- The new stage at Marina Park includes a ramp so that users of wheelchairs and those who have difficulty climbing stairs can gain equal access.
- Barrier-free washroom upgrade at Fort William Gardens.
- Construction of an accessible washroom and change area at Volunteer Pool, as well as the inclusion of strobe fire alarms and contrasting colours around doorways.
- All sidewalk renovations take into consideration a safe and uniform walking surface and ramps are incorporated at each intersection.
- A transit bus fleet which is 100% accessible for those with mobility disabilities.
Read more about the City of Thunder Bay's accessibility achievements.
accessibility resources
Following are links to City web pages and an Ontario government website for assistance with understanding and improving accessibility:
Accessibility Guide
This a great guide to the accessible features of facilities operated by the Corporation of the City of Thunder Bay, Confederation College, Lakehead Public Schools, Lakehead University, St. Joseph's Care Group, Thunder Bay Catholic District School Board and Thunder Bay Regional Health Sciences Centre.
"May I Help You"
Understanding Accessible Customer Services Guide - 
Adobe PDF, 8 pages, 114 KB
This resource gives some excellent background on how the City of Thunder Bay is making its customer services more accessible to people of all abilities. It includes information on the City's policies and practices in areas such as guide dogs and services animals, support persons, feedback mechanisms, assistive devices, disruption of services, as well as information on how we are prepared to serve people of various disabilities. This resource can also be used by contractors working in City facilities to comply with the training requirements of the Accessible Customer Service Regulation.
Inclusion Services
This City service facilitates access to Recreation & Culture Division programs and facilities. A wide spectrum of supports are available from helping you get started, to one-to-one supports from trained Inclusion Facilitators and volunteers. This service is available to people aged five and over.
AccessON
This Ministry of Community and Social Services website highlights some of the ways facilities and services can be made more accessible to people with disabilities
City of Thunder Bay
Recreation & Culture Division
| Address: | Victoriaville Civic Centre 111 Syndicate Ave S Thunder Bay ON P7E 6S4 |
| Tel: | (807) 625-2418 |
| Fax: | (807) 625-3395 |
| TTY: | (807) 622-2225 |
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