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The City of Thunder Bay is committed to making its facilities, infrastructure and services accessible to people of all abilities. From recreation facilities, to curb cuts, to the City staff you interact with when you pay your utility bills. We are working toward a barrier-free Thunder Bay in compliance with the Accessibility for Ontarians with a Disability Act (AODA), 2005 and the City's Accessibility Policy.
Office of the City Clerk
500 Donald St. E.
Thunder Bay ON P7E 5V3
Check out our Accessibility Videos highlighting some of the accessibility accomplishments in our City provided by the Ontario Ministry of Community and Social Services.
The City's Service Animal policy enables Service Animals to enter any of the City facilities and events, unless they are otherwise excluded by law. This policy does not apply to pets. Service animal owners may be requested to provide proof of their Service Animal in the form of a letter from a doctor or nurse, a service animal identification card or any other means of verification. Look for the "No Pets, Service Animals Welcome" sign at some City facilities.
If you would like to use the City of Thunder Bay's Service Animal sign for your organization, business, or facility please contact the City of Thunder Bay Printing and Graphics Division at 625-2272. Note that the sign available to the public does not include the City of Thunder Bay logo.
Accomodation for people with disabilities is included in emergency evacuation procedures for City Facilities. Please communicate any emergency evacuation needs that you have to City staff when using a City Facility. Below is a PDFdocument of this procedure.
The Roads Division maintains Sidewalk Renewal and Curb Cut programs to update sidewalk surfaces and curb cuts that limit accessibility. They also maintain a partnership with the CNIB and the Accessibility Advisory Committee to ensure that audible crossing signals are added to the crossing signal inventory as barriers are identified and resources become available. You can help improve accessibility by making the City aware of any accessibility barriers around our city.
To assist people with vision impairments in using crosswalks, a number of crossing signals have been equipped with an audible signal called an audible pedestrian signal (APS). To activate the APS a user must hold the crossing signal button for 4 or more seconds.
The APS audible indications feature a "cuckoo" sound in the north-south direction and a "chirp" sound in the east-west direction. Newer installations since 2009 now feature a"Canadian Melody" sound incorporating multiple frequencies with higher harmonics. Locations of Canadian Melody are indicated in the location list below with astericks.
The City currently has 18 intersections equipped with APS to supplement the visual walk display as listed below:
River/ Madeline, Algoma/Bay, Algoma/Red River, Arthur/James, Arthur/Edward, May/Donald, Cumberland/Camelot, Frederica/Brown, Red River mid block crosswalk (Arthur's Square), Dawson/Strand, Red River/Junot, Academy/Balmoral crosswalk, Memorial/Isabel *, Fort William Road/Isabel *, Red River/Pine*, John/Junot*, Harbour Expressway/Fort William Road*, Red River/Cumberland*, Oliver/LU Fieldhouse*
You can provide feedback on the functioning and location of audible crossing signals by using the City of Thunder Bay Accessibility Feedback Process. The CNIB also maintains a committee that assists with the recommendation for installation of new signals and in identifying the required maintenance of existing ones. Contact the CNIB for information on becoming involved with this committee.
Concerns regarding snow clearing on roads and sidewalks can be directed to 684-2195.
Find out about the accessibility features at Thunder Bay Public Library branches.
Archives has a Spectrum Optelec magnifier. This device will magnify archived documents so that they are enlarged and easier to see. This magnifier is also available for non-archival purposes during business hours Monday to Friday from 8:30 - 4:30.
This a great guide to the accessible features of facilities operated by the Corporation of the City of Thunder Bay, Confederation College, Lakehead Public Schools, Lakehead University, St. Joseph's Care Group, Thunder Bay Catholic District School Board and Thunder Bay Regional Health Sciences Centre. This version is currently under revision. Watch for the updated version.Accessibility Advisory Committee and citizens of our community. The Plan identifies barriers removed in the past and barriers to be removed in the future.
Read more about the City of Thunder Bay's accessibility achievements.
This resource (link below) gives some excellent background on how the City of Thunder Bay is making its customer services more accessible to people of all abilities. It includes information on the City's policies and practices in areas such as guide dogs and service animals, support persons, feedback mechanisms, assistive devices and disruption of services, as well as information on how we are prepared to serve people with various disabilities. This resource can also be used by contractors working in City facilities to comply with the training requirements of the Accessible Customer Service Regulation.