Accessibility Policy
It is the policy of The Corporation of the City of Thunder Bay that citizens with disabilities achieve accessibility in the provision of goods and services by the City to this community, consistent with the principles of independence, dignity, integration and equality of opportunity as set out in the regulations of the Accessibility for Ontarians With Disabilities Act, 2005.
Guide Dogs, Service Animals
If a person with a disability is accompanied by a guide dog or other service animal, the City will permit the person to enter the premises with the animal and keep it with him or her, unless the animal is otherwise excluded by law from the premises. If the service animal or guide dog is excluded by law from the premises, the City will look to other available measures to enable the person with a disability to obtain, use, or benefit from the City’s goods and services.
Support Persons
If a person with a disability is accompanied by a support person, they are permitted to enter the premises together and are not prevented from having access to each other while on the premises. The City may require a person with a disability to be accompanied by a support person while on its premises, but only if a support person is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises.
Where fees for goods and services are advertised or promoted by the City, it will provide advance notice of the amount payable, if any, in respect of the support person.
Disruption of Services
If there is a temporary disruption in a particular facility or service used to allow a person with a disability to access goods or services, the City will give notice of the disruption to the public.
Assistive Devices
If a person with a disability requires assistive devices to access goods or services of the City, they are allowed to use such devices.
Feedback Process
To provide feedback on the provision of goods and services to people with disabilities you can contact the Administrative Advisory Committee as follows:
| Accessibility Feedback | |
|---|---|
| Address: | Office of the City Clerk 500 Donald St. E. Thunder Bay ON P7E 5V3 |
| Tel: | (807) 625-2230 |
| TTY: | (807) 622-2225 |
| Email: | dsippala@thunderbay.ca |
