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Telephone

Tbaytel, owned and operated by the City, is the largest independent telecommunications company in Canada. Its rates remain among the lowest in the country. Comprehensive wired and wireless voice and data communications services are available and include local, long distance, business solutions, internet and cellular. Consult the Telephone pages in the front of your Tbaytel Directory for more information.

Business Solutions

The Business Sales Department can meet all of your business communications needs. Contact a Business Sales Representative to obtain information regarding: Multi-line Norstar and Meridian 1 systems and wireless Spectralink systems; Centrex Service; Voice Mail Solutions; Apartment Entrance Systems; Long Distance Savings Plans; Billing Inquiries; Data Solutions.

Business Sales
Address:
1046 Lithium Drive
Thunder Bay, ON
P7B 6G3 
Tel:
(807) 623-8800

Repair Service

Available 24/7. If you are experiencing trouble on your line, contact our Repair Department. For information on Cellular Service, see the 'Cellular' section of this guide for details on Tbaytel Mobility. For information on Internet Service, see the 'Internet' section of this guide for details on Tbaytel Internet.

611 Repairs - 24 hours a day
Address:
1046 Lithium Drive
Thunder Bay, ON
P7B 6G3 
Tel:
(807) 611 

Customer Service

By dialing 811, you will be in contact with a Customer Service Representative who can assist you with all aspects of your local telephone service including: Billing Inquiries (ask us about Bill Payment Options, including Pre-Authorized Debit); Voice Mail; Call Management Features (Call Display, Visual Call Waiting, Name Display, etc.); Long Distance Price Plans; New Service or changes to existing service.

811 Customer Service
Address:
1046 Lithium Drive
Thunder Bay, ON
P7B 6G3 
Tel:
(807) 811 
Monday to Friday Hours of Operation: 8:30 am - 4:30 pm