Skip Navigation


BarePointWater Distribution

The City's Water Authority repairs and maintains water delivery to approximately 40,000 service connections. Staff are available 24 hours a day to respond to emergencies or customer concerns. The City repairs, maintains and inspects 3,402 fire hydrants, 719 kilometres of watermains, 9,212 valves, chambers and pressure reducing stations and six river crossings. Electronic locating equipment is used to detect the location of leaks or watermain breaks, allowing for speedy repair.

To report water trouble, call 625-2195.


If you need to have your water turned off or on at the street, a charge will be added to your water bill. Only City staff members are authorized to turn the water on or off at the street. Call 625-2195 for information.

Water Meters & Billing

The City tests, repairs, and replaces water meters, and provides accuracy checks. Meters are supplied for all new building starts.

Water meter replacement is available for older water meters. Residents will be notified when their water meter is due for replacement. All inspections and replacements are done by City employees.

Water Meter Replacement Flyer  Adobe PDF, 1 page, 192 KB

The City's Revenue Division handles water billing and payment collection. For information on water bills (due dates, payment options and meter readings), please visit the Water Billing webpage.

Water Billing & Arrears

Address: Revenue, City Hall
Thunder Bay ON P7E 5V3
Tel: (807) 625-2255

Water Meter Reading Phone-in
Address: Revenue, City Hall
Thunder Bay ON
Tel: (807) 625-3160


Water Treatment

The City of Thunder Bay treats raw water and monitors water quality according to the Ministry of the Environment Certificates of Approval. Results are reported in our Water Quality Annual Report.

Water Quality Concerns or Information

Tel: (807) 625-2195


Water Fill Stations

The Environment Division operates and maintains two residential water fill stations (tap houses) to provide rural Thunder Bay residents with potable water.


Most water service pipes are buried two metres below ground to protect against frost. However, extremely cold weather or temperature fluctuations can cause frost to push deeper into the ground and freeze pipes.

For more information on preventing frozen water pipes, see our Drinking Water webpage.

To report frozen water service:

Tel: (807) 625-2195


infrastructure & operations

Address: Victoriaville Civic Centre
Thunder Bay ON
Tel: (807) 625-2195
(24-hour dispatch)


 See also Flood