Water
Water Distribution
The City's Water Authority repairs and maintains water service to approximately 40,000 service connections. Staff are available 24 hours a day to respond to emergencies or customer concerns. The City repairs, maintains and inspects 3,402 fire hydrants, 719 kilometres of watermains, 9,212 valves, chambers and pressure reducing stations and six river crossings. Electronic locating equipment is used to detect the location of leaks or watermain breaks to allow for speedy repair.
For water trouble call 625-2195. To have your water turned off or on at the street, a charge is added to your water bill. Only City staff are authorized to turn the water on or off at the street.
infrastructure & operations
| Address: |
Victoriaville Civic Centre Thunder Bay ON |
| Tel: | (807) 625-2195 (24-hour dispatch) |
Water Meters & Billing
The City tests, provides accuracy checks, repairs, and replaces water meters. Meters are supplied for all new building starts.
The Revenue Division is responsible for water billing and collection. For information on water (due dates, payment options and meter readings), please visit the Revenue Division website.
Water Billing & Arrears| Address: |
Revenue, City Hall Thunder Bay ON P7E 5V3 |
| Tel: | (807) 625-2255 |
Water Meter Reading Phone-in
| Address: |
Revenue, City Hall Thunder Bay ON |
| Tel: | (807) 625-3160 |
Water Treatment
The City of Thunder Bay treats raw water and monitors water quality according to the Ministry of the Environment Certificates of Approval. Results are reported in our Water Quality Annual Report.
Water Quality Concerns or Information| Tel: | (807) 625-2195 |
Water Fill Stations
The Environment Division operates and maintains two residential water fill stations (Tap Houses) to provide rural Thunder Bay residents with potable water.
