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Transit Accessibility



Specialized Transit Eligibility Presentation  Adobe PDF, 13 pages, 152KB (Click here for .txt format)


Public Forum Presentation  Adode PDF, 24 pages, 1.31MB


No presentation available

4th Annual Public Forum on Accessible Transit, Decmber 2016

Public Forum Presentation Adode PDF, 16 pages, 178KB

5th annual Public Transit Open House

Thursday, November 2, 2017 - 6:30-830pm - Victoria Inn, Regency B

Accessibility for Ontarians with Disabilities Act (the Act), 2005

In 2005, the Government of Ontario passed into law the Act, making Ontario one of the first jurisdictions in the world that mandates accessibility. The purpose of the Act is to create an accessible Ontario by 2025 through the development and enforcement of proactive standards in key areas of daily living. The Integrated Accessibility Standards Regulation (IASR, 191-11) developed under the Act includes: Information & Communication; Employment; Transportation; and Design of Public Spaces. The Customer Service Standard was introduced in 2016.


On this page you will find highlighted sections from the Transportation Standard and the Customer Service Standard. All Transportation standards are addressed in their entirety in Transit’s Accessibility Plan.


Accessibility Plan,  Adobe PDF, 18 pages, 608KB

General Section 4

Transportation Standard Section 41


Transit Services participates in the City of Thunder Bay's Multi-Year Accessibility Plan as well as maintaining an individual plan specifically for the City’s public transportation services. The plan is update annually with accessibility and general system improvements. ​


transit services fleet - Coming soon

Learn more about Transit Services Fleet

Mobility Devices

Currently not in the Transportation Standard 

There are size and weight restrictions of manual wheelchairs, electric wheelchairs, and scooters than can be accommodated on conventional and specialized buses. There are also varying turning radiuses that can may prevent a device from fitting on a bus. For example, a 48”electric wheelchair has a far smaller turning radius than a 48”l scooter – the wheelchair would fit on the conventional bus whereas the scooter would not. If you are considering purchasing a new device or would like to test your current device, contact Transit to arrange a consultation. 

Conventional – no weight restriction; maximum 28”w x 48l dependent on turning radius

Specialized – 750lbs combined weight of person and device; maximum 31”w x 51”l

Responsibilities of customers using a mobility aid or device:

• All customers using a mobility aid must make their own way to and from the bus stops.
• All customers using a mobility aid must stay clear of the entrance doors while the bus is being lowered and the ramp is being deployed.
• Inform the Operator as you board if assistance is required to secure your device.
• Correctly position your mobility device/aid, engage the brakes and turn any power to the device off.
• If you are using a three-wheel scooter, you must leave your scooter and sit in a passenger seat.
• Customers using a mobility aid including a wheelchair or scooter should be aware that too many bags and/or parcels attached to, or hanging from, the mobility aid, may be unsafe and/or interfere with the securement devices provided.
• For safety reasons, the aisle of each bus should always have a clear path, therefore we ask that passengers do their very best to keep mobility aids clear of the center aisle.

Pre-boarding Announcements

Transportation Standard Section 51


All conventional Thunder Bay Transit buses are equipped with a pre-boarding announcement system that provides audible route and directional information. The system is activated when the door opens at a stop or a terminus.


The requirements of this standard must be met by January 1, 2017. Transit Services is currently testing the system on al routes and buses.

On-board Announcements

Transportation Standard Section 52


All conventional Thunder Bay Transit buses are equipped with an automated voice announcement system that provides audible and visible announcements of all bus stops. Announcing stops provides many benefits to our passengers and is a beneficial resource for anyone with hearing or visual impairments. As a transit bus approaches a stop along any route, an automated voice will announce the stop over the bus speakers, and the stop will also be displayed on the LED signs inside the bus.


Should the automated call stop announcement system malfunction or be out of service, the bus will be removed from service as soon as possible and replaced with a bus that has a working system. For more information or comment on bus stop announcements, contact the Transit main office at 684-5744.


Support Persons

Transportation Standard Section 38

No fare shall be charged to a support person. With approval of Transit Services, the passenger requiring support must obtain a valid photo ID card. Without proper approval the fare is as indicated above. One support person per person.

Thunder Bay Transit Support Person Application

Lift+ Support Person Application

Transit Stops & Terminus Points

Transportation Standard Section 47 

When official stops are not accessible, Thunder Bay Transit drivers will allow people with disabilities to board and disembark buses at safe locations that are not official stops. It is the drivers who will decide the closest and safest place to stop, taking into consideration the preferences of the person with the disability. Operators must also take into account two other factors: the unofficial stop must be on the same transit route; and the driver must be able to safely operate any accessibility equipment. 

Transit Services is dedicated to improving the accessibility of the service on route. A complete bus stop inventory has been completed in 2016 which will allow for future planning.  

Service Animals

Customer Service Standard Section 4 

Service animals that accompany passengers with disabilities, such as guide dogs, are welcome at all public areas of the Transit system.

If you have a service animal, please remember:
• The animal must be under your care and control at all times;
• Service animals must not pose a risk to other passengers or to Transit operators; and
• If it is not clear that the animal is a service animal, the operator may ask you for a note from a regulated health professional stating that the animal is needed for reasons of a disability.

If you notice a service animal while using Transit, please remember:
• Do not distract or interact with the animal. It is a working animal and must pay attention at all times.
• Be aware of the service animal and give it enough space, and avoid stepping on the animal.
• Remember, you are not asked to interact with the animal, but to respect the other persons need for the animal.

Priority & Courtesy Seating

Learn more about Priority & Courtesy Seating information

Emergency Evacuation of a Bus

Transportation Standard Section 37

In the event of the need for an emergency evacuation of a bus, the Operator will ensure all customers are off the vehicle and kept away from traffic at all times. The Operator will identify customers with disabilities and provide the appropriate assistance to evacuate them from the vehicle and ensure they remain in a safe location. In cases of emergency evacuation, it may be necessary for the Operator to physically assist customers with injuries or disabilities. If the bus ramp does not function and the customer is not in danger, the Operator will manually deploy the ramp.

Accessible Formats and Customer Communication Supports

Information and Communication Standard Section 12


Transit Services is committed to preventing, identifying and removing barriers that impede the ability of people with disabilities to access services. The purpose of the Customer Communication Supports is to outline practices and procedures in place to provide information to the public in accessible formats. 


Transportation Standard Section 41


Feedback is extremely important to the operation and administration of both Transit services. Customer Service is available, year-round –


In person – 570 Fort William Road

Phone – 684-3744, extension 0

TTY – 684-2997

Email –


Transit Services is on Facebook and Twitter, however the information provided on social media is for the purpose of providing Transit Services information with citizens and users. The City of Thunder Bay is not responsible for the comments made by members of the platforms and reserves the right to remove any content that is inappropriate for any reason and at any time.