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Eligibility

City of Thunder Bay residents who would like to apply for the service must meet the eligibility requirements of Lift+. If you are unable to use the City’s low floor accessible conventional bus service due to a disability or health condition, the Lift+ specialized service may be for you.

Eligibility is assessed based on the information provided on the application form and/or the results of an in-person interview or transit skills assessment. The eligibility criteria are based upon the following guiding principles:

  1. Lift+ specialized transit service is not for those who find it more difficult or who are reluctant or unwilling to use the City’s accessible conventional transportation system.
  2. Lift+ is not an attendant care service
  3. Eligibility is not based on a particular disability and persons are approved on a case-by-case basis.
  4. Eligibility is not based on age or income.

Eligibility for specialized transit, if approved, falls under one of three categories:

  1. Unconditional – a person with a disability that prevents them from using conventional transit.
  2. Temporary – a person with a temporary disability that is expected to improve, that prevents them from using conventional transit. (example: surgery recovery) This person will be assessed every 6 or 12 months, to ensure that specialized transit service is still required.
  3. Conditional – a person with a disability where certain conditions limit their ability to consistently use conventional transit.

A registrant’s eligibility will be reviewed a minimum of every three (3) years. A registrant will be deemed inactive should he/she not travel with Lift+ for 12 consecutive months. The registrant may be required to re-apply for the service in the event of inactivity.