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Travel Tips & Safety

Safety around and on buses

Be alert around buses so everyone can arrive safely. Here are some safety tips:

• Never, ever run after or alongside a moving bus once it has left its stop. Play it safe and wait for the next one.

• Never assume a bus driver sees you. Lampposts, newsstands and double-parked vehicles can obscure the driver’s view. Also, it’s good to make yourself visible to an approaching bus, especially during dark mornings or evenings. Signal your presence by wearing reflective clothing or carrying a small blinker light or flashlight.

• Don't cross the street in front of a bus unless it is stopped at a traffic light. Use caution and look both ways when walking past the front of the bus to cross a lane of traffic.

• Don’t cross the street between parked cars. 
When you walk between parked cars into traffic, you might not be visible to drivers.

• Wait for your bus on the sidewalk away from the curb and make sure it stops before approaching it.

• Don’t let children play near buses; pushing and shoving can cause accidents. Please hold your child’s hand when a bus approaches.

• Sit or stand still inside a moving bus and hold on to a grab bar, because a sudden stop may catch you by surprise.

• In the event of an emergency, a bus driver can radio the Control Office for help from Police, Fire or EMS. If you need assistance or witness an emergency, ask a Transit operator for help.

• Stand behind the yellow line so that the driver has a clear view of the doorway and mirrors.

 

Safer Transit for All - Bill S-221 – Assaults Against Public Transit Operators

Every day, transit operators across the country drive people to work, school, recreation facilities and community services. The first concern of transit operators is to ensure the safety of their passengers. Unfortunately, drivers themselves often face violent assaults and intimidation.

 

Bill S-221, an Act to amend the Criminal Code (assaults against public transit operators) has received Royal Assent and is now the law. The amendment requires the court to consider an assault against a public transit operator as an aggravating circumstance for the purposes of sentencing.

 

This means that offenders convicted of uttering threats, any of the three assault offences or unlawfully causing bodily harm to transit operators may face serious criminal charges and longer jail terms under the Criminal Code.

 

Abusive behavior towards our operators, swearing or disruptive conduct will not be tolerated.

Security

For your security our buses include security cameras, emergency escape windows, manual door openers, fire extinguishers, and ceiling escape hatches.

The installation of surveillance cameras is intended to improve the protection and safety of employees and the general public, to reduce and deter incidents of vandalism or criminal activity, and for the protection of property and assets.

Read more on the Video Surveillance FAQ's web page.

Trip Planning

Need to ride a new route?  Call the Information Line at 684-3744, extension 0. Transit Customer Service Representatives will help you with route planning, fares, transfer locations, bus stop numbers, best travel times and more. You can also:

  • Call Teleride at 684-3744, a 24-hour, seven-day-a-week automated phone information system that will give you scheduled arrival times;
  • Use pocket timetables, available free of charge from Transit or online; and
  • Visit www.nextlift.ca on your computer or mobile phone for real-time bus arrival information.

Night Stop Program

The Night Stop Program provides for extra safety at night. After dark, just ask your driver to drop you off between bus stops, closer to your destination.

Travel Training

If you or someone you know is new to using either service, training is available. Training may include classroom sessions, one-on-one learning, route navigation, and on-board. Contact Transit Customer Service to schedule a training session, 684-3744, extension 0.

 

Move to the Rear of the Bus

If you are able to do so, please more to the rear of the bus so more passengers can board. We don’t want to leave anyone behind.

 

Audio/Video Devices

Personal radios or other devices producing sound can only be used with headphones. Sound must also be kept low enough to not interfere with audible stop announcements, other passengers or the bus operator.

  

Use Your Inside Voice

If you talk on your phone, remember that you’ve got a built-in audience. Be mindful of your language, keep your voice low, and your call brief.

Give Yourself Time

Our drivers do their best to be on time, but on occasion traffic conditions, bad weather or other unplanned events make it difficult for buses to run on time. Due to this, Thunder Bay Transit schedules are subject to change. Arrive at your stop a few minutes early – then sit back, relax and enjoy the ride.

Proper Attire

Shirts and shoes must be worn while traveling on Transit buses. Inline skates cannot be worn on the bus.

 

Sporting Equipment

Passengers are prohibited from wearing in line skates, roller blades or ice skates on any bus. Skates with secured skate guards may be brought on board.

Feet on Seats

Please be courteous of fellow passengers and keep your feet off of seats. This will ensure the seats remain clean, last longer and are available for other customers to use.

 

Bicycles

Exterior bike racks can carry two bicycles. Motorized bikes and bikes with winter tires are not permitted. Learn how to travel on Transit with your bike here. 

Lost & Found

Ensure you have all of your items before departing the bus. Items left on buses will be turned into Customer Service at the end of each service day. Call 684.3744 the day after leaving something on the bus to find out if it’s been turned in. Lost & found is kept for two (2) weeks and then is disposed.  

Alcohol, Smoking & Hazardous Materials

Smoking (including e-cigarettes) and the consumption of alcohol or other hazardous substances is strictly prohibited on all Transit buses. Smoking is permitted in designated areas at shelters, bus stops, and transfer hubs.

Waste Containers

Transit has 124 waste containers installed at bus stops around the City. The containers are maintained by a third-party contractor. If you see a full waste container, call Customer Service with the stop number to have the container maintained.

 

Shelters

Transit has 133 shelters installed at bus stops around the City. The shelters are maintained by a third-party contractor. If you see a damaged shelter, call Customer Service with the stop number to have the container maintained. An analysis is done every year to determine the top locations for new shelter installations.

 

Respect Other Riders

Public Transit means you are sharing a trip and sharing space with other passengers. Respect those you are riding with, and you can expect their respect in return. Here are examples of how you can make your Transit ride pleasant for yourself and those around you:

  • Make sure you aren't blocking the aisle;
  • One seat per rider -  put parcels and bags on the floor;
  • Offer your seat to someone who may need it more than yourself;
  • Avoid the use of foul language;
  • Keep the volume of your music and conversations low and always use headphones;
  • Move to the back of the bus;
  • Use waste containers provided for your garbage, avoid littering at stops, terminals and on bus;
  • Exit by the rear doors whenever possible; and
  • Respect Transit property.

Common courtesy among passengers can make everyone’s trip more pleasant!

Transit may sometimes be affected by winter or inclement weather. Visit our Winter Weather Page for more information.