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How To Register

Registration is quick and easy. You can register for Older Adult programs by telephone, or in-person. You can also get support if you are a person with a disability who would like to participate. For all other general registration information see below.

TELEPHONE REGISTRATION

Avoid the line-up and register by calling the Registration Hotline: 625-8463.

We now also have a toll-free number for anyone calling from out-of-town:  1-844-288-4700

The hotline operates 24 hours a day. If a registration agent is not available, your call will be forwarded to a voice mail machine. Payment is required at the time of registration.

To register by telephone you will need:

  • Course name and code number
  • The name of the registrant
  • Address and postal code
  • Registrant's date of birth
  • Phone numbers (day and evening if different)
  • Emergency contact information
  • Visa or MasterCard number and expiry date
IN-PERSON REGISTRATION

Register at the following locations during normal hours of operation.

Call the facility for their hours.
Volunteer Pool

180 Martha Street

Thunder Bay, ON

(807) 345-5143
  Sir Winston Churchill Community Pool

130 Churchill Drive

Thunder Bay, ON

(807) 577-2538

Canada Games Complex

420 Winnipeg Avenue

Thunder Bay, ON

(807) 684-3311
  Recreation & Culture Division

Victoriaville Civic Centre

111 Syndicate Avenue South

Thunder Bay, ON

(807) 625-2351
Thunder Bay 55 Plus Centre

700 River Street

Thunder Bay, ON

(807) 684-3066
   

Payments can be made by cash, cheque, Debit or Visa/MasterCard.

PERSONS WITH A DISABILITY REGISTRATION INFORMATION

Recreation should be available and accessible for people of all ages and abilities. Information and support is provided to assist people with a disability to participate in recreation activities. For more information call 625-2930 or the TTY Relay Service at 711. Audio cassette recordings of Recreation & Culture programs listed in The Key are available by calling 625-2930.

GENERAL REGISTRATION INFORMATION

Most programs have limited registration done on a first-come basis. Payment in full, must accompany registration.


Payment By Cheque
- Cheques payable to City of Thunder Bay -

Satisfaction Guaranteed

It is our belief that you will enjoy your program with the Older Adult Unit, but if the program does not meet your needs, please refer to our refund policy.


Refund Policy

Credit on Account: issued when a participant withdraws from a program and chooses to leave the credit on their personal account to use towards another registered program (at a later date) or towards the purchase of a punch card.

Full Refund: (will only be issued for the following reasons): If a participant is withdrawing before the first 2 classes; or if the class has been cancelled; then a full refund will be issued using the original method of payment. if registration was paid for using a credit card, a refund will be issued back to the same credit card and can take up to 2 weeks to process. If a registration was paid using cash, cheque or debit, the refund will be in the form of a cheque from the City of Thunder Bay and it can take approximately 2-3 weeks to process.

No Refunds will be issued if the withdrawal brings the number of people in the class below the minimum number needed to run the class.
No Refunds will be issued for Punch Cards that have been used.



Confirmation of Enrolment

Once you are registered, you will not hear from us. Simply attend the first class. Receipts will be given with in-person registrations. Receipts will be available from the instructors at the first class if you register by telephone. If you registered on the Hot Line receipts will not be available at the Centre.


Subsidization

The Older Adult Unit has a policy to assist people who wish to participate in its instructional programs. If you require assistance with program fees, you must contact the Program & Marketing Coordinator, Older Adult Unit, 684-2795, prior to registration. This policy only applies to registered programs directly administered by the Older Adult Unit.