Skip Navigation

Support Services Programs


Support Services ProgramThe Older Adult Unit's Support Services Program provides Friendly Visiting, Telephone Assurance and Walk-a-Bit services to frail homebound seniors who reside in their own homes/apartments. These services help seniors maintain an independent lifestyle by reducing isolation and loneliness through the support of friendship and socializing. Programs are free of charge.

The office of the Support Services Programs is located within the Thunder Bay 55 Plus Centre. Programs are funded by the City of Thunder Bay and the Ministry of Health.


Referrals to the Support Services Programs are accepted from agencies, family members and friends. An assessment visit with the senior is completed by Support Services staff and every effort is made to appropriately match senior clients with a compatible volunteer who has similar interests. Volunteers are thoroughly screened and receive orientation, training and staff support. Regular follow-up calls and visits are made to ensure that the friendship is progressing and that both the volunteer and senior are enjoying the visiting/telephone calls. Confidentiality is an essential component of the programs. All volunteers are required to sign and respect confidentiality agreements, must pass a mandatory Police Records Check and complete a training/orientation session.

Friendly Visiting

A home support service that connects volunteer visitors with senior citizens who are isolated and homebound. more

A program that provides an on-going telephone link for social contact and security. more

Provides an opportunity for seniors to get out for a short walk with a volunteer companion. more

The Health & Wellness Area provides a comfortable setting for individuals to obtain health & wellness services and information on a regular basis. As well, Health Matters is a free monthly program focuses on health topics and issues relevant to people 55 plus. more

One of the best things about volunteering is that while helping others, you benefit too! Join the Support Services team to volunteer with our Friendly Visiting, Telephone Assurance or Walk-A-Bit Programs. more

If you are interested in further information regarding any of the Support Services Programs or if you would like to volunteer, please contact: 

Support Services Coordinator
Twyla Biluk
Tel:  (807) 684-3471

Support Services Assistant
Suzanne Sabaz
Tel:    (807) 684-3276