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User Policy

Canada Games Complex

Everyone entering the Canada Games Complex must report to the Front Desk. If you have a membership or are registered in a program, we ask that you swipe your card each time that you enter the facility for control and security purposes. The card is reusable each session. Please keep it for future use.

We aim to provide a safe family environment. Report any undesirable behaviour immediately. Pool Admission

Requirements

Anyone infected with a communicable disease or having open sores on their body will not be allowed in the pool. Everyone must shower before entering the pool.

Pool Admission Policy

Swimming A child (swimmer or non-swimmer) less than 7 years old, must be with a guardian 13 years of age or older (ratio 1:2) who is responsible for their direct supervision (within arms reach). Children 7 to 9 years of age who are non-swimmers, must be with a guardian 13 years of age or older (ratio 1:2) or an adult 19 years of age or older (ratio 1:4) who is responsible for their direct supervision (within arms reach). Children 7 years of age or older who pass the Facility swim test (must be able to comfortably swim 25 meters of the pool), may enter the pool unaccompanied. Those who can not will be asked to leave if they do not have a guardian/adult in the water.

Proper attire

Proper Attire must be worn while using the Canada Games Complex facilities. For the pool : Swimsuits or clean hemmed shorts and/or a clean t-shirt. Children who are not toilet trained, must wear swimmer pull-ups (ie Huggie's Little Swimmer, Gabby's Pool Pant). No disposable or cloth diapers are permitted. For the Fitness Areas : Shirt and shorts or track pants and clean athletic footwear. No sandals. No street clothing.

Children 4 years of age or older are required to use the change room designated for their gender. We offer a change room for adults with children of the opposite sex. Please ask at the Front Desk.

Admission to Other Fitness Areas

Rock Climbing Children 8 to 12 years of age must be accompanied by a participating individual 19 years of age or older (some restrictions apply). Children must be 13 years of age to use fitness areas unsupervised - proof of age will be required.

For the safety of the children and other users,  no children 12  years and under are allowed in the Weight Room. Locker room must be used prior to entering any workout area/room.

Avoid thefts. Lock your locker. We are not responsible for lost or stolen items. Day lockers and locks are available at Front Desk. Locks left on overnight will be removed.

Be aware that there is an inherent risk when participating in any physical activity. Consult your physician before beginning any physical activity. Patrons with serious medical conditions should be accompanied by another person knowledgeable of their condition and responsible for their direct supervision.

Use of cell phones are prohibited.

If rules are not adhered to, user privileges will be restricted.

Q & A

 

 

Q
Why do children under the age of  7 years using the pool and children aged 7 to 9 years who are non-swimmers, need to be supervised?
A This policy is for the safety of the children. The implementation of this standard has been "strongly recommended" by the Ontario Ministry of Health, which regulates the operation of public swimming pools.


Q
Does participating individual need to be in the water?
A
The participating individual, 13 years of age or older, must be in the water with the children. This is for the safety of the children being supervised.


Q If children 9 years of age or younger are not accompanied by a guardian or adult, what will happen?
A
They will be tested in the pool, but if unable to comfortably swim 25 meters of the pool, they will be asked to leave.


Q
Why are children 12 years and under not allowed in the Weight Room?
A
This policy is for the safety of the children and other users in the weight room. Weight training is a skilled activity that requires physical and mental maturity.


Q
Why are children 7 years and under not allowed in any fitness area?
A This policy is for the safety of the children and other users. Equipment is specifically designed for adult users. Babysitting is available for children 8 years and under.


Q
How will the facility check ages?
A
The age will be checked at the desk and identification may be asked for.


Q
Do I have to be in the water with my child during the family swim?
A
Yes. The Canada Games Complex schedules family swims to encourage and allow families the opportunity to enjoy the activity together. This results in a more intimate, quiet and relaxing swim time in the pool.


Q
What is proper attire?
A
Proper attire applies to adult and child users -

For the pool : Swimsuit or clean hemmed shorts and/or a clean t-shirt
For the fitness areas : Shirt and shorts or track pants and clean athletic footwear, no sandals. No street clothing

Q
Can my baby wear a diaper in the pool?
A
Regular cloth or disposable diapers are cumbersome and uncomfortable for the child in the water. We strongly recommend "swimmers" diapers and or plastic pants under a swimsuit to contain any "leakage".


Q
Where do I put my valuables and my clothes?
A
Day lockers are available in each of the change rooms. Please bring your own lock and remove it when you leave. Locks are available for rent. Yearly rentals are available for members only. Do not leave money or valuables in the change rooms. Our staff is not responsible for anything that is lost or stolen.