Working and providing services for you - the residents of Thunder Bay. 

As we continue to face the unprecedented COVID-19 situation, City of Thunder Bay employees are working on the front lines and behind the scenes trying to navigate the ever-changing work environment to ensure that essential City services continue to operate.

It has been a challenging time for many to learn and implement new safety precautions, navigate new work environments, all while managing family and personal needs, including mental health.

It has been a difficult time for everyone. It is important to recognize and highlight the great work City employees are doing and to let them know they are appreciated. 

Feature employee spotlight: Alain Joseph  

Alain Joseph

Alain Joseph joined the City during the pandemic in March 2021 as a Policy Analyst with the Indigenous Relations office. He describes his role as one of a specialized translator who reviews complex documents and amends them into easily understandable policies and proposals.

“Starting a new job in the midst of a pandemic has its challenges because I haven’t spent any time physically at City Hall where our office is based, and I have only met a few colleagues in person,” says Alain. “I try to focus on the positive, however, like how I can sing out loud to my favourite songs, which might not fly in the office.”

Alain works closely with nearly every department in the City, which is a unique aspect to the job that he enjoys. He cites work he’s done with Parks, Planning, various advisory committees and Events Planning, to name a few. And while much of what he does involves desk work, he often has opportunities to get out in the public. Most recently, he spent considerable time organizing a ceremonial tree planting for Truth and Reconciliation Day, along with sourcing cedar seedlings to give to residents to show their support for those impacted by residential schools.

Despite much of Alain’s work being virtual, he still manages to interact with many colleagues and feels accepted as part of the team. He appreciates the leadership across the board that help to support the plans and strategic vision of Indigenous Relations and the City overall.

“I enjoy working in an environment that has set goals and a clear vision on how to move the City forward,” says Alain. “And I like being a civil servant; it’s important to me to do meaningful work for my neighbours, friends and fellow citizens, especially in these difficult times.”     

View More Employee Spotlights During the COVID-19 Pandemic 


Thank you City of Thunder Bay employees

In recognition of the dedicated work by all City of Thunder Bay employees during the pandemic, City Council and senior management would like to say thank you. Please watch this video message:

Watch: Dear City Employees - Thank you
City Employees Continue to Serve Residents During COVID-19


During the COVID-19 Pandemic, City of Thunder Bay employees continue to work to ensure essential services continue to operate. This includes staff from (but not limited to):

  • Superior North EMS, who continue to provide emergency medical response across the District of Thunder Bay
  • Thunder Bay Fire Rescue, who continue to respond to fires and emergencies
  • Pioneer Ridge Home for the Aged and Jasper Place, including the doctors, nurses, personal support workers, food service workers, recreational therapists and administrative staff, who are keeping the residents safe and well, in a time when they are unable to have family or friends visit them
  • Meals on Wheels, who continue to deliver meals to adults unable to prepare adequate meals through contactless delivery
  • Thunder Bay Transit, who continue to provide public transportation to residents getting to their essential workplaces, medical appointments and grocery stores
  • Sewer and Water, who keep the taps flowing so residents can have clean drinking water and are able wash their hands
  • By-Law Enforcement, who are helping educate residents about how to stay safe, including the importance of staying home and physical distancing
  • Waste Collection and the Landfill Site, who continue to collect and deal with residents’ waste
  • Infrastructure & Operations Dispatch, who continue to answer questions and help keep residents informed
  • Corporate Information Technology, who help and continue to help deploy technology for employees to work from home or at the office efficiently
  • Roads, who continue to maintain traffic and pedestrian control devices required for the safety of motorists and pedestrians getting to their essential locations
  • Across the Corporation, who work in customer service and administration, who continue to answer phone calls, take appointments, process licenses and applications, among other duties  

These are just a few areas among many, where the staff continue to provide essential City services on the front line and behind the scenes.

To find out how service are affected and to access City contact information during the COVID-19 Pandemic, visit the new A-Z City Services Directory. The A-Z listing is maintained with the latest information on services as they are operating, reduced, or unavailable.









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