Working and providing services for you - the residents of Thunder Bay. 

As we continue to face the unprecedented COVID-19 situation, City of Thunder Bay employees are working on the front lines and behind the scenes trying to navigate the ever-changing work environment to ensure that essential City services continue to operate.

It has been a challenging time for many to learn and implement new safety precautions, navigate new work environments, all while managing family and personal needs, including mental health.

It has been a difficult time for everyone. It is important to recognize and highlight the great work City employees are doing and to let them know they are appreciated. 

Feature employee spotlight: Todd Little

Todd Little

With 32 years on the job, Todd Little, Specialized Transit Operator at LIFT+, has come to expect certain questions about what he does and how LIFT+ works in the community.

“People tend to not know about us, until they need us, and then we’re there,” he explains. “It’s understandable because life happens. It could be someone who broke their leg and suddenly needs a lift to physiotherapy, and that’s where we come in—we get them where they need to go.”  

People with disabilities utilize the door-to-door service to attend appointments or run errands. Service is by appointment and runs Monday-Saturday from 6 am – 12 am and Sundays from 8 am to 11 pm.

Todd says that his passengers are the main reason he likes his job so much.

“You get to know most of your riders, and it’s so much fun to connect with them on a regular basis and see how they’re doing,” he says. “We have good relationships, and share a lot of laughs, which is very rewarding.”

But like most workplaces, the COVID-19 pandemic has brought about many changes. Todd misses those faces he sees a lot less of now that there’s a lockdown. And he’s had to adapt to new safety measures that make for less riders per trip, along with barriers resulting from physical distancing, mask-wearing and Plexiglas.

Still, he’s glad there are such stringent requirements to keep drivers and riders safe. And despite the recent challenges, the service remains flexible insomuch as it can accommodate a cancelled appointment, for example, and return the rider without having to wait for a new bus.  

 “I love what I do and feel lucky to be able to do it for so long. The quality of life I have here is so much better than I had in previous jobs. I look back and think if someone would’ve told me in high school that I would have a job I love, I wouldn’t have believed it.”

Team Shout-Out

“I can’t say enough about my supervisor Pascal Gauvreau and his efforts to support our team who are a great group of people to work with. And I’d like to especially thank our co-worker, Tricia Quinton, who went above and beyond when she made masks for us before PPE was mandatory.” 


View More Employee Spotlights During the COVID-19 Pandemic

Thank you City of Thunder Bay employees

In recognition of the dedicated work by all City of Thunder Bay employees during the pandemic, City Council and senior management would like to say thank you. Please watch this video message:

Watch: Dear City Employees - Thank you
City Employees Continue to Serve Residents During COVID-19


During the COVID-19 Pandemic, City of Thunder Bay employees continue to work to ensure essential services continue to operate. This includes staff from (but not limited to):

  • Superior North EMS, who continue to provide emergency medical response across the District of Thunder Bay
  • Thunder Bay Fire Rescue, who continue to respond to fires and emergencies
  • Pioneer Ridge Home for the Aged and Jasper Place, including the doctors, nurses, personal support workers, food service workers, recreational therapists and administrative staff, who are keeping the residents safe and well, in a time when they are unable to have family or friends visit them
  • Meals on Wheels, who continue to deliver meals to adults unable to prepare adequate meals through contactless delivery
  • Thunder Bay Transit, who continue to provide public transportation to residents getting to their essential workplaces, medical appointments and grocery stores
  • Sewer and Water, who keep the taps flowing so residents can have clean drinking water and are able wash their hands
  • By-Law Enforcement, who are helping educate residents about how to stay safe, including the importance of staying home and physical distancing
  • Waste Collection and the Landfill Site, who continue to collect and deal with residents’ waste
  • Infrastructure & Operations Dispatch, who continue to answer questions and help keep residents informed
  • Corporate Information Technology, who help and continue to help deploy technology for employees to work from home or at the office efficiently
  • Roads, who continue to maintain traffic and pedestrian control devices required for the safety of motorists and pedestrians getting to their essential locations
  • Across the Corporation, who work in customer service and administration, who continue to answer phone calls, take appointments, process licenses and applications, among other duties  

These are just a few areas among many, where the staff continue to provide essential City services on the front line and behind the scenes.

To find out how service are affected and to access City contact information during the COVID-19 Pandemic, visit the new A-Z City Services Directory. The A-Z listing is maintained with the latest information on services as they are operating, reduced, or unavailable.









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