Working and providing services for you - the residents of Thunder Bay. 

As we continue to face the unprecedented COVID-19 situation, City of Thunder Bay employees are working on the front lines and behind the scenes trying to navigate the ever-changing work environment to ensure that essential City services continue to operate.

It has been a challenging time for many to learn and implement new safety precautions, navigate new work environments, all while managing family and personal needs, including mental health.

It has been a difficult time for everyone. It is important to recognize and highlight the great work City employees are doing and to let them know they are appreciated. 

Feature employee spotlight: Lee Mesic 

When Lee Mesic set out to work as a Registered Nurse, she never imagined she would end up working in the long-term care sector. Yet once there, she knew it was for her. Lee Mesic at her desk

“As a nurse starting out in acute care, moving to long-term care was a major career change that turned out to be the right decision. It did not take long before I grew a love and passion for the work and especially for the people we serve,” says Lee. “It involves a whole new level of care and intimacy that makes for strong connections with residents, staff and families alike.”

Today, as the Administrator of Pioneer Ridge under Corporate Services and Long Term Care, Lee Mesic oversees and directs 24-hour care and services provided in Pioneer Ridge, as well as supporting the auxiliary services managed by Jasper Place; Meals on Wheels, a Supportive Housing program, and a small city Homemaking program.

It’s a high-intensity role, and throughout the COVID-19 pandemic, long-term care homes became the epicentre of the virus. The threat and immense fear of an outbreak created many challenges that tested the endurance of all staff.

“The pandemic meant employees had to adapt to constant change and stringent safety measures, while maintaining the compassionate, quality care we are known for,” says Lee. “Our Residents, staff and families social and emotional well-being has been greatly impacted by this virus.”

“Like they have in all challenging situations, our staff have stepped up to the plate, and that’s what has sustained us through to this stage. Every day, as I observe the commitment and care provided by staff doing their part, I am inspired, and this in turn has been my fuel to keep going.”

New infection control requirements were implemented throughout all operations, and employees found many innovative solutions to meet resident needs and connect families with loved ones when they couldn’t be together in person. Depending on the level of emergency the pandemic took, virtual, window and outdoor visits were utilized, as well as a mail campaign to send cards to residents. Also, lights were strewn on the grounds to brighten spirits over the holidays.

“It has been challenging, particularly trying to remain communicative with multiple stakeholders in an ever-changing environment,” says Lee. “In spite of that, our team shone and always prioritized safety for the residents and each other. I’m proud of them and know their efforts served as a catalyst to the transformational change that will impact our entire sector for years to come.”

Lee believes that a silver lining to the pandemic involves the greater focus and attention it has brought to the long-term care sector. It also highly demonstrated the success and achievements of municipally run Senior Services. “We learn from challenges, and in this case, it became clear the need to establish a new path forward that emphasizes the importance of seniors having the opportunity to age with dignity and respect.” 


View More Employee Spotlights During the COVID-19 Pandemic 


Thank you City of Thunder Bay employees

In recognition of the dedicated work by all City of Thunder Bay employees during the pandemic, City Council and senior management would like to say thank you. Please watch this video message:

Watch: Dear City Employees - Thank you
City Employees Continue to Serve Residents During COVID-19


During the COVID-19 Pandemic, City of Thunder Bay employees continue to work to ensure essential services continue to operate. This includes staff from (but not limited to):

  • Superior North EMS, who continue to provide emergency medical response across the District of Thunder Bay
  • Thunder Bay Fire Rescue, who continue to respond to fires and emergencies
  • Pioneer Ridge Home for the Aged and Jasper Place, including the doctors, nurses, personal support workers, food service workers, recreational therapists and administrative staff, who are keeping the residents safe and well, in a time when they are unable to have family or friends visit them
  • Meals on Wheels, who continue to deliver meals to adults unable to prepare adequate meals through contactless delivery
  • Thunder Bay Transit, who continue to provide public transportation to residents getting to their essential workplaces, medical appointments and grocery stores
  • Sewer and Water, who keep the taps flowing so residents can have clean drinking water and are able wash their hands
  • By-Law Enforcement, who are helping educate residents about how to stay safe, including the importance of staying home and physical distancing
  • Waste Collection and the Landfill Site, who continue to collect and deal with residents’ waste
  • Infrastructure & Operations Dispatch, who continue to answer questions and help keep residents informed
  • Corporate Information Technology, who help and continue to help deploy technology for employees to work from home or at the office efficiently
  • Roads, who continue to maintain traffic and pedestrian control devices required for the safety of motorists and pedestrians getting to their essential locations
  • Across the Corporation, who work in customer service and administration, who continue to answer phone calls, take appointments, process licenses and applications, among other duties  

These are just a few areas among many, where the staff continue to provide essential City services on the front line and behind the scenes.

To find out how service are affected and to access City contact information during the COVID-19 Pandemic, visit the new A-Z City Services Directory. The A-Z listing is maintained with the latest information on services as they are operating, reduced, or unavailable.









Contact Us