Use the A-Z Directory to find out how City services are affected

You may also open the full A-Z Service Directory as a PDF

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City contacts for information and appointments 

Information lines and booking appointments

City services information lines:

  • Aquatics/Fitness Memberships: 684-3323
  • Event Tickets: 625-2929
  • Facility Rentals/Bookings: 625-2227
  • Garbage Item Tags: 625-2266 
  • Golf Services: 626-3122
  • Ice Rentals/Bookings: 625-2434
  • Infrastructure & Operations Dispatch: 625-2195
  • Jasper Place: 684-2990, 684-3048 
  • Meals on Wheels: 625-3667
  • Pioneer Ridge: 684-3910, 684-3917
  • Recreation & Culture General Inquiries: 625-2351
  • Recreation Programs Credits/Refunds: 625-2227 or 684-3323
  • Transit Customer Service: 684-3744

City services information and appointment bookings: 

  • Animal Services: 684-2156
  • Building Services: 625-2574, or email pkok@thunderbay.ca 
  • City Hall Services (Office of the City Clerk, Commissioners of Oath, Marriage License, Lottery License): 625-2230
  • Licensing & Enforcement: 621-4082  
  • Mountainview Cemetery: 625-3014
  • Parking Authority: 625-2370
  • Planning Services: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca 
  • Realty Services: 625-2991, or email jdepeuter@thunderbay.ca 
  • Sewer & Water Connections/Disconnections, Driveway Permits, Heavy/Oversized Load Applications, Park Bookings, Contract Books for Capital Projects, Marina Contracts, and General Engineering Inquiries: 625-2266

 

A

 Accessibility
 Active Transportation
  • Getting outside and being active is good for your wellbeing and coping with stress.
  • Trails remain open.
  • Physical distancing must be practiced when walking, biking, or visiting parks and trails by keeping two metres from other people.
  • Visit: www.thunderbay.ca/activetransportation or contact the Mobility Coordinator at dsmith@thunderbay.ca 
 Activities & Programs
  • Learn more about City playgrounds under Parks.
  • Learn more about Splash PadsBeaches, and Swimming.
  • Learn more about Community Centres.
  • Effective June 23, the Recreation & Culture Division will be accepting registrations for children’s programming this summer. Programs are scheduled to begin on July 13 and will include modified Summer Camp and Playgrounds Program options. 

  • Programs will follow Provincial guidelines for summer camps, including capacity limits, screening, physical distancing and enhanced cleaning and disinfecting. Activities will primarily be outdoors with access to indoor facilities when needed.

  • Registrations will be taken over the phone only to minimize interaction. Appointments may be made for in person payment if necessary. To register for a program, call 625-8463.

  • The following programs will be accepting registrations starting June 23:

    • Playgrounds Program

      • Free, supervised program for children ages 5-12 years

      • July 13 – August 28, Monday – Friday 9:30am – 4pm

      • Registration required for summer 2020 (one week commitment required) – registration opens June 23 for July program, and July 20 for August program

      • Sites include: North McIntyre Community Centre, Oliver Road Community Centre, Volunteer Pool Community Centre, Vickers Park (weather dependent), West Thunder Community Centre, and West Arthur Community Centre

      • Max. 16 participants per site, participants will be split into groups for social distancing

      • Outdoor program with themed activities including no contact sports, games, and crafts 

    • Summer Camps 

      • Registered program for children ages 5-12 years

      • July 13 - August 28, Monday – Friday 8am – 5pm

      • Locations: Delaney Arena and Current River Arena

      • Max. 40 campers per week at Delaney Arena and 24 campers per week at Current River Arena

      • Activities include scavenger hunts, crafts, games, individual (no contact) sports and outings to near-by activities

      • Fee is $166.88 per week for the first child, and $141.63 for additional children.

    • Junior Inclusion Services

      • Provides support for the integration of participants with special needs into the summer camps and Playgrounds Program listed above

      • Includes one week of support per participant

      • Call 625-3220 to request JIS support

  • All staff in these programs are certified in High Five (PHCD) and First Aid CPR C.

  • To register call 625-8463. Visit www.thunderbay.ca/recreation for details.
  • For Recreation & Culture general inquiries, call: 625-2351  (Monday – Friday, 8:30 am – 4:30 pm)

  • For information on recreation programs, call: 625-2227  (Monday – Friday, 8:30 am – 4:30 pm)

  • Spring Program sessions are cancelled. Credits are being applied to all accounts. To request a refund instead of a credit, call: 625-2227 or email communityservices@thunderbay.ca

  • Memberships will automatically be extended for the lesser of: the duration of the facility closure, or the remaining membership term as of March 17. Alternatively, clients may contact the City to request a refund for the pro‐rated, unexpired portion of their membership.

  • The Adventurers Summer Camp at the Canada Games Complex will be cancelled for the summer of 2020.

  • The Canada Games Complex (CGC) Group fitness will be cancelled for the summer of 2020.

  • Outdoor pools will remain closed for the summer of 2020.

  • Amusement rides at Chippewa Park and Centennial's Muskeg Express will remain closed for the summer of 2020.

  • Other facilities, programs and services will be considered as Provincial Orders are announced and, depending on timing, require a lead time of two to six weeks to reopen if feasible when the orders are lifted.
  • The digital Summer Key is available at www.thunderbay.ca/thekey with updated information where available.

  • An emergency fund has been set-up to assist organizations that are existing recipients of the City’s Community, Youth, and Cultural Funding program. These organizations will be contacted directly.

  • Also see the Events Section for more on City events. 

 

 Advertising and Sponsorships
 Ambulance
  • For emergencies, call 9-1-1
  • For non-emergencies, call 625-3259 or visit: www.thunderbay.ca/ems  
  • If you suspect you may have COVID-19 symptoms, follow-up with the Thunder Bay District Health Unit, learn more at www.tbdhu.com/coronavirus 
 Animal Services
  • The Animal Services Centre is closed to the public and volunteers.
  • Lost pets can be claimed by appointment only, call: 684-2156 (Monday – Friday, 11 am – 5 pm, and Saturday, 12 pm – 4 pm)
  • Animal Services Officers are available to respond to calls seven days per week from 8 am - 9 pm (April - September)
  • Staff will respond to: animals threatening public safety, dog bites, stray or running at large dogs, injured animals, or dead animals. Call: 684-2156.
  • Healthy stray cats will not be picked up at this time.
 Application Forms
  • To pick up a Birth Certificate application, call 625-2230 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for Building Permits, visit: www.thunderbay.ca/buildingpermits , call 625-2574, or email pkok@thunderbay.ca  (Monday – Friday 8:30 am – 4:30 pm). 

  • To arrange for Burn Permits, visit: www.thunderbay.ca/fire . Fire protection certificates and reports will be acceptd electronically and reviewed remotely. Burn permits are still being issued.

  • To arrange for a Demolition Permit, call: 625-2574, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). 

  • To arrange for a Driveway Permit, call: 625-2266 (Monday – Friday, 8:30 am – 4:30 pm). 

  • To arrange for an Easement Reduction, call: 625-2911 or email jdepeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • For Event Bookings, visit: www.thunderbay.ca/events or call: 629-7098 (Monday – Friday, 8:30 am – 4:30 pm). For events in a City park, call: 625-2266 (Monday – Friday, 8:30 am – 4:30 pm). 

  • To arrange for a Freedom of Information Application, visit: www.thunderbay.ca/applications or call: 625-2270 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Licence of Access (access over City lands or lanes), visit:www.thunderbay.ca/licences or call 625-2911, or email depeuter@thunderbay.ca 

  • To arrange for a Licence of Occupation, a Licence of Occupation – New Construction, or a Licence of Occupation and Access – Fair Market Value, visit: www.thunderbay.ca/licences or call 625-2911, or email jdepeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Lottery Licence, visit: www.thunderbay.ca/lotterylicence or call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.

  • To arrange for a Marriage Licence, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment. Fees for re-issuing marriage licenses & commissioning services will be waived for three months in response to the COVID-19 pandemic situation.

  • To arrange for a Patio Licence, visit: www.thunderbay.ca/patio 

  • To arrange for a Planning Application (Consent to Sever, Minor Variance, Official Plan Amendments, Plan of Subdivision, Site Plan Control or Zoning By-Law), visit: www.thunderbay.ca/planningapplications or call 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) Meetings with staff are available by appointment.

  • To access the application form for the Rent Relief Program for City Commercial Tenants During COVID-19 and more information visit: www.thunderbay.ca/RentRelief

 Archives
 Arenas
  • Port Arthur Arena has been approved to reopen as soon as possible once necessary resources and protocols are in place. Call 625-2434 as of August 4 to inquire about arena bookings that are anticipated for late August. 
  • Other arenas will remain closed for the summer. 
  • Fort William Gardens Box Office is closed to the public.
  • To purchase tickets for the 2021 Scotties Tournament of Hearts Tickets visit: www.curling.ca/2021scotties/tickets or call: 631-9385 (Monday – Friday, 9:30 am – 4:15 pm)
  • All arena concession sites are closed indefinitely until further notice.
 Arts and Culture
  • Visit: www.thunderbay.ca/artsandculture or call 625-2351 (Monday – Friday, 8:30 am – 4:30 pm)
  • Also see the Activities & Programs section.
  • An emergency fund has been set-up to assist organizations that are existing recipients of the City’s Community, Youth, and Cultural Funding program during the COVID-19 pandemic. These organizations will be contacted directly.
 Attractions
  • Thunder Bay CEDC and Tourism Thunder Bay encourage city residents to #TBaycation this summer. A summer tourism contest is underway - learn how you can participate at www.thunderbay.ca/tbaycation   
  • Visit: www.visitthunderbay.com 
  • Staff are available to answer visitor inquiries via telephone (807) 983-2041 or toll-free 1-800-MOST-FUN (667-8386)) and email at visit@thunderbay.ca 

Awards and Recognition

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B

 Beaches
  • Sandy Beach will reopen to the public on July 6. Modifications will be in place for public safety, including increased supervision, physical distancing, and a larger roped swimming area. 

  • As a result to the work being done on the Boulevard Lake Dam, Boulevard Lake Beach will be closed this summer. This also includes activities such as swimming throughout the lake, canoeing and kayaking.
 Bids and Tenders
  • Visit: www.thunderbay.ca/bids or call: 625-2252 (Monday – Friday, 8:30 am – 4:30 pm).
  • Post also appear in the Chronical Journal under Notices & Tenders  
 Biking/Cycling
  • Getting outside and being active is good for your well-being and coping with stress.
  • Trails remain open.
  • Physical distancing must be practiced when walking, biking, or visiting parks and trails by keeping 2 metres from other peoples.
  • Visit: www.thunderbay.ca/activetransportation or contact the Mobility Coordinator at dsmith@thunderbay.ca 
 Births
  • To pick up a Birth Certificate application, call: 625-2230 to schedule an appointment (Monday – Friday, 8:30 am – 4:30 pm).
 Boating
  • The following boat launches are now open. 
    • Kam Park
    • Lorne Allard Fisherman's Park
    • McKellar Boat Launch
    • Neste Boat Launch (Mountdale Ave.)
    • Prince Arthur's Landing
  • The Marina is also open for recreational boating.
 Boards
 Budget
 Building Information, Permits and Inspections
  • Staff continue to be available to issue Building Permits and perform Inspections of construction. Screening questions will be asked prior to any visits.
  • For general building and construction information or to arrange for a permit, inspection or Property Information Report visit: www.thunderbay.ca/building, call: 625-2574, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
 Burning Permit
  • Burn Permits are still being issued.
  • To arrange for Burn Permits, visit: www.thunderbay.ca/fire. Fire protection certificates and reports will be accepted electronically and reviewed remotely.
 Buses
  • Thunder Bay Transit is continuing to adjust service levels to best meet fluctuating ridership levels and customer demands during COVID-19.
  • Effective July 20 fare payment is required on all buses.
  • Effective July 20 passengers resume boarding buses through the front doors and exit through the rear doors. Passengers with accessibility needs can continue to exit through the front doors.
  • Effective July 20, the 20-ride punch passes is discontinued. Customers currently holding these passes can exchange remaining rides on their passes for tickets at the Transit Office on Fort William Road. Questions can be directed to Transit’s customer service line at 684-3744. 
  • The Transit Services office located at 570 Fort William Road is now open to the public Monday to Friday, 8:30 am - 4:30 pm.
  • Transit passes and tickets can be purchased at 28 locations across town. While City Hall remains closed, transit passes and tickets are available for purchase at City Hall by scheduled appointment. Call 625-2230, Monday to Friday, 8:30 am to 4:30 pm to set up an appointment. For listings of all other locations where passes can be purchased visit: www.thunderbay.ca/TransitPasses
  • Route changes effective July 19:
    • Monday to Saturday, routes 3M (Memorial), 3C (County Park), and 10 (Northwood) will change to stand alone routes and will no longer be combined (interline) with other routes.
    • Bus frequencies will be increased on routes 3M and 3C.
    •  Passengers will be able to take advantage of new high frequency service offering 10 min bus frequencies 8 am – 6 pm between City Hall and Waterfront Terminal via Memorial with direct service into Intercity Shopping Centre.
    • On Sunday, routes 3M, 3C & 10 will continue to interline. Bus frequency on 3M will be increased.
  • View the Transit Schedule at www.thunderbay.ca/transit
  • Effective May 5, Route 6 service to Fort William First Nation has resumed for trips departing from Frederica and Brown between 8:48 am and 3:03 pm only. This service follows the new hours of operation/curfew set by Fort William First Nation.
  • Use transit for essential travel only.
  • New safety shields are being installed on buses to allow safe interactions between passengers and operators.
  • It is strongly recommended that customers wear a face covering or non-medical mask when traveling on Thunder Bay Transit where physical distancing is not possible.
  • Maintain social distancing while riding the bus and do not approach the driver.
  • Enhancing cleaning is taking place on all buses.
  • Transit terminal buildings are closed but service remains available from platforms and stops.
  • Contact Transit Customer Service at 684-3744 (Monday – Friday, 8:30 am – 4:30 pm)

 Business
  • The City of Thunder Bay recognizes the impact that the COVID-19 Pandemic will have on small businesses and entrepreneurs. City Council and Administration have had many discussions, and have made and continue to make decisions to help alleviate the financial pressures. At the City Council Meeting on March 30, Council approved:

    • Deferring the May 6 property tax installment deadline to July 8

    • Having an additional 90 days to pay water bills

    • Extending the application deadline for Tax and Water Credit Programs until Sept. 1

    • Postponing all arrears and collections until Sept. 30

    • Extending the payment period for City invoices to 90 days

    • Waiving the fees Business Permits and License Fees for 3 months

    • Reducing the Sign Permit fees by 25% for 1 year

  • The City continue to work the Chamber of Commerce and the Community Economic Development Commission (CEDC) to plan for the future, including a post-pandemic plan.
  • The CEDC team is here to help local businesses through the COVID-19 pandemic and support their strong recovery. Contact them for consultations and advice including accessing supports provided by the Government of Canada, Government of Ontario, and stakeholder organizations. Visit www.thunderbay.ca/forbusiness
  • On June 5, the Thunder Bay Economic Development Commission (CEDC) announced the creation of an Economic Recovery Task Team to explore innovative ways the City can respond and help businesses recover from COVID-19. It also announced an additional $75,000 in funding for a local entrepreneur training program. Read more: https://bit.ly/2XBSAYX   
  • Rent Relief Program for City Commercial Tenants During COVID-19 - this program will be applicable to the City’s commercial tenants with a 50% drop in revenue during the months of April, May and June of 2020. The program enables the City to waive 25% of rent during the period of April, May and June. Tenants will pay 25% of rent during this period, and the remaining 50% will be amortized over future years. For more information visit: www.thunderbay.ca/RentRelief
  • View the Q&As on Economic Recovery from the Mayor's Town Hall with Eric Zakrewski, CEO CEDC, on May 12, 2020.
  • The Provincial and Federal Governments also have programs in place to help support small businesses and entrepreneurs.
  • Visit: www.thunderbay.ca/business
  • Learn more about pop-up patios at www.thunderbay.ca/patio 
 Business Permits and Licences
  • To provide financial relief, all 2020 business licence renewals, including taxi licences, will not be charged for three months.
  • Businesses will have an extra three months to pay the licence renewal fee.
 By-laws
  • For general information about City By-laws or to make a complaint, visit: www.thunderbay.ca/bylaw or call 625-2216 (Monday – Friday, 8:30 am – 4:30 pm)

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C

 Calendar 
 Campgrounds
  • City campgrounds at Chippewa and Trowbridge will remain closed for the summer of 2020.
 Canada Games Complex
  • The Canada Games Complex is closed until further notice.
  • For information on aquatics/fitness memberships call: 684-3323.
  • Program sessions are cancelled. Credits are being applied for program cancellations. 

  • For program information including credit/refunds call: 625-2227 or 684-3323 (Monday – Friday, 8:30 am – 4:30 pm).
  • The Canada Games Complex (CGC) Group fitness will be cancelled for the summer of 2020.
  • The Adventurers Summer Camp at the Canada Games Complex will be cancelled for the summer of 2020.
  • Registered & drop-in programs in Recreation & Culture are cancelled until July 5, with a rolling cancellation date to cover a period of at least two weeks out from any order extension and gathering size changes.
Careers 
  • The Corporation continues to recruit for essential positions during this time, such as personal support workers in long-term care. View active job postings at www.thunderbay.ca/jobs
 Cemeteries
  • Mountain View and St. Patrick’s Cemeteries are open to the public. 

  • Individuals visiting the cemeteries must maintain the safe physical distance of at least two metres apart from others.

  • Visitors cannot use amenities within the cemetery including water taps and benches until the Provincial Declaration of Emergency is lifted.

  • By Provincial Order, funeral services will still be limited to a maximum of 10 attendees, including clergy.  Visitors to the cemetery are asked to be respectful and not approach funeral services.

  • Cemeteries are open to the public daily, a half hour before dawn to a half hour before dusk, year round.

  • Administration building access is by appointment only. For appointments call: 625-3014 (Monday – Friday, 8:30 am – 4:30 pm).
 Child Care
  • Grace Remus Child Care Centre may reopen as early as late July with a number of changes to ensure safety of children and staff, as well as the Pioneer Ridge residents located in the same building. All intergenerational programming will be suspended and there will be a physical separation of long term care and child care operations. Access to municipal child care will be prioritized based on the following criteria:

    • Pre-COVID – 19 families receiving care (as per Ministry guidelines)

    • Families who previously benefited from Emergency Child Care offered through Algoma Child Care Centre (frontline essential workers)

    • Other municipal child care clients whose regular centre may not have reopened, where parents are returning or continuing to work outside of the home, as well as families with special circumstances whose children would benefit from child care services. 

    • Municipal child care staff requiring care to support their return to work. 

    • Families on the waitlist in the need of care.

Families who received care prior to COVID-19 will be contacted with further details on reopening dates, and the intake process for available spots based on the above criteria.

  • Algoma Child Care Centre has been designated as a priority site for reopening municipal child care.
  • Municipal child care staff will be working in partnership with the Thunder Bay District Social Services Administration Board, the Ministry and families to support the transition from Algoma as an emergency child care site. 
  • Parents may call Algoma Centre at 684-3272 for information.
  • Details on other child care centres, as well as the licensed Private Home Child Care sites, will be announced as they become available. 
 City Council
  • As the city moves to Stage 3 reopening, City Council will continue to maintain virtual meetings. Meetings are aired on Shaw Cable, Tbaytel and through the City’s website for public information.  Those seeking to make deputations can provide written deputations or attend the meeting virtually by phone or videoconference. Members of the public are not able to attend meetings in person in Council Chambers at this time as occupancy limits are currently in place as per public health guidelines. 
  • City Council has approved amendments to their Procedural By-law that allow members of the public to participate in electronic meetings. The public can participate by telephone, videoconference or by sending a letter to Council. More information will be made available for each option when requests are received. Deputations must be received by 12 pm four days prior to the day of the meeting, in accordance with the timeframe in section 5.08(b)(2) of the Procedural By-law. To submit a Deputation in writing, email cityclerk@thunderbay.ca or complete the Request to Speak Before Council Online Form at www.thunderbay.ca/en/city-hall/speak-before-council  
  • On March 25, a by-law was passed to allow members of City Council to participate and vote at meetings electronically during this emergency situation. The Municipal Act previously allowed for Members of Council to participate in meetings electronically, but they were not included in quorum and were not entitled to vote. The amendment passed by the Province of Ontario on March 19, 2020, allows for any member participating electronically to be counted toward quorum and have their vote count only when a state of emergency has been declared. Under the provision in the amendment, a Special Committee of the Whole meeting took place on March 25, 2020, to pass the necessary changes to the Procedural By-law to allow electronic participation.
  • Learn more about Thunder Bay City Council at www.thunderbay.ca/CityCouncil 
  • For more information call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm)

 

 City Hall
  • City Hall is closed to the public.
  • For City Hall services including Office of the City Clerk, Commissioners of Oath, Marriage Licenses, Lottery Licenses and Transit Passes, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
 Claims
  • Any claims filed against the City must be filed with the City Clerk.
  • For more information, call: 625-2230, or email cityclerk@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
Commissioner of Oaths
  • To arrange for an Oath of Affidavit/Statutory Declaration signed and stamped by a Commissioner of Oaths, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.

 Committees
  • The Committee of Adjustment is still accepting and processing applications.
  • To make an application to the Committee of Adjustment for a Consent, Minor Variance or Permission, visit: www.thunderbay.ca/applications or call: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
  • Visit: www.thunderbay.ca/committees
 Community Centres

The following centres have been approved to reopen for limited activities over the upcoming weeks:

  • North McIntyre (767-1400)
  • Oliver Road (345-9531)
  • Current River (683-8451)
  • West Thunder (475-9396)

 

These centres are operated by external boards, and available services will vary by centre. Residents can contact the centres directly for inquiries.

 Community Profile
 Complaints
 Conservation Areas
 Conservatory
  • The Centennial Botanical Conservatory is closed until further notice.
 Contact Us
  • View the listing of City information lines and appointment booking lines posted at the top of this page.
  • For general City inquiries call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm).
 Courts
  • Thunder Bay Court Services office will be closed until further notice. All time periods for applications (i.e. time extensions, re-openings, and trial requests) have been extended until further notice. They will not be accepting these applications at this time.
  • Exception: If your driver’s licence is suspended due to non-payment of a fine, you may request an extension of time to pay or re-opening by submitting an application to tbcourt@thunderbay.ca
 Crime Prevention
 Crossing Guards
  • Crossing Guards are not in service in conjunction with school closures, until further notice.

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D

 Deaths
  • For information on what to do when someone dies, visit: https://www.ontario.ca/page/what-do-when-someone-dies
  • City of Thunder Bay Cemetery grounds remain open for funerals and visitation. Administration building access is by appointment only. For appointments call: 625-3014 (Monday – Friday, 8:30 am – 4:30 pm)
 Departments
 Dog Parks
  • The following dog parks are now open:

    • Beverley Dog Park

    • Centennial Park and Buffer

    • Hillyard

    • Westfort Playfield

  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • If an individual arrives at an amenity, such as an off-leash dog area, that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.

 

 Drinking Water
  • The City’s Water Authority continues to operate and maintain the drinking water system to provide safe drinking water to the community. The City’s drinking water is continuously tested, monitored, and analyzed in accordance with Ministry regulations and approvals.
  • The City continues to operate and maintain two residential water fill stations/tap houses (Valley Street Water Fill Station and Highway 61 Water Fill Station) to provide rural Thunder Bay residents with potable water. There is also one water fill station for commercial use only (Central Avenue Water Fill Station).

Residents can buy residential fobs at the following locations:

  • Oliver Road Can-op, 1419 Oliver Rd
  • South Neebing Variety, 2060 Hwy 61 (Hwy 61 at Mountain Rd)

To arrange or refill a commercial fob, customers can call: 625-2249 to purchase a fob or re-load it over the phone using a credit card. New fobs will be mailed out to customers.

• See the “Water” section for the application to the Lead Water Service Replacement Loan Program.

 Drug Strategy

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E

 EarthCare
 Economic Development & Recovery
  • The City of Thunder Bay recognizes the impact that the COVID-19 Pandemic will have on small businesses and entrepreneurs. City Council and Administration have had many discussions, and have made and continue to make decisions to help alleviate the financial pressures. At the City Council Meeting on March 30, Council approved:
    • Deferring the May 6 property tax installment deadline to July 8
    • Having an additional 90 days to pay water bills
    • Extending the application deadline for Tax and Water Credit Programs until Sept. 1
    • Postponing all arrears and collections until Sept. 30
    • Extending the payment period for City invoices to 90 days
    • Waiving the fees Business Permits and License Fees for 3 months
    • Reducing the Sign Permit fees by 25% for 1 year
    • The Provincial and Federal Governments also have programs in place to help support small businesses and entrepreneurs.
  • The City continue to work the Chamber of Commerce and the Community Economic Development Commission (CEDC) to plan for the future, including a post-pandemic plan.
  • The CEDC team is here to help local businesses through the COVID-19 pandemic and support their strong recovery. Contact them for consultations and advice including accessing supports provided by the Government of Canada, Government of Ontario, and stakeholder organizations. Visit www.thunderbay.ca/forbusiness
  • On June 5, the Thunder Bay Economic Development Commission (CEDC) announced the creation of an Economic Recovery Task Team to explore innovative ways the City can respond and help businesses recover from COVID-19. It also announced an additional $75,000 in funding for a local entrepreneur training program. Read more: https://bit.ly/2XBSAYX   
  • View the Q&As on Economic Recovery from the Mayor's Town Hall with Eric Zakrewski, CEO CEDC, on May 12, 2020.
  • Visit: www.thunderbay.ca/cedc
 Emergency Planning
  • The City of Thunder Bay has been actively monitoring the COVID-19 situation as it evolves and is following its pandemic response plan.
  • Mayor Bill Mauro and City Administration are in regular contact with Dr. Janet DeMille, Medical Officer of Health & Chief Executive Officer of the Thunder Bay District Health Unit, to monitor the situation and the response from the Public Health Agency of Canada and the Ontario Ministry of Health.
  • The Municipal Emergency Control Group is meeting weekly to monitor and manage the COVID-19 situation in Thunder Bay. This is a coordinated community response to the situation.
  • The Emergency Control Group includes: the City of Thunder Bay, Thunder Bay Police Service, Thunder Bay Fire Rescue, Superior North EMS, meeting with the Thunder Bay District Health Unit, Thunder Bay Regional Health Sciences Centre, District of Thunder Bay Social Services Administration Board, Tbaytel, Thunder Bay Airport, Synergy North, Lakehead Public Schools, the Catholic District School Board, Aurora Borealis Catholic District School Board, Confederation College and Lakehead University.
  • Learn more about the City's COVID-19 response at www.thunderbay.ca/coronavirus 
 Employment Opportunities
  • The Corporation continues to recruit for essential positions during this time, such as personal support workers in long-term care. View active job postings at www.thunderbay.ca/jobs
 Engagement Opportunities
 Environmental Information
 Events
  • Community event licences are cancelled until July 31. Park/facility bookings are cancelled for two business weeks beyond the extension of orders limiting these activities.

  • Small outdoor events such as cultural celebrations, animal shows and fundraisers may be permitted for gatherings of up to 50 people indoors and 100 people outdoors when physical distancing is practiced.

  • Outdoor gatherings for the purposes of a wedding, funeral or a religious service, rite or ceremony are permitted under Provinical regulations. Event organizers may contact Infrastructure and Operations or Event Services as appropriate to apply for permission to host events that comply with Provincial orders.

  • The following City events are cancelled:
    • Quest Tech & Gaming
    • Kite Festival
    • Teddy Bears Picnic
  • Canada Day will be held as a virtual celebration. Visit www.thunderbay.ca/canadaday 
  • Neighbour Day was celebrated on June 20. Visit: www.thunderbay.ca/neighbourday
  • For event bookings, visit: www.thunderbay.ca/eventservices or call: 629-7098 (Monday – Friday, 8:30 am – 4:30 pm).
  • For general inquiries on City-run events, call: 628-5250
  • For event tickets, call: 625-2929

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 Facebook
 Facilities
  • The City’s recreation and culture facilities and programs have been temporarily closed for an indefinite period.
  • For general inquires call: 625-2351 (Monday – Friday, 8:30 am – 4:30 pm)
  • Facility rental credits are being applied to client accounts.
  • Facility memberships will automatically be extended for the lesser of: the duration of the facility closure, or the remaining membership term as of March 17. Alternatively, clients may contact the City to request a refund for the pro‐rated, unexpired portion of their membership
  • Facility programs are cancelled. Credits are being applied to all accounts. To request a refund instead of a credit, call: 625-2227 or 684-3323, or email communityservices@thunderbay.ca
  • See Fort William Stadium listed under “F”, Arenas listed under “A”, Community Centres listed under “C”, Child Care Centres under "C", Pools listed under “P”, and Splash Pads listed under "S".
  • Future program and facility updates: Administration will report back to Council in July on the status of additional reopening plans currently under review for arenas, indoor pools, outdoor sportsfields, youth programming, community centres, and child care.

 Facility Rentals             
  • The City’s recreation and culture facilities and programs have been temporarily closed for an indefinite period. For facility rentals/bookings call: 625-2227 (Monday – Friday, 8:30 am – 4:30 pm)
 Fees and Charges
  • Some fees and charges have been adjusted in response to the COVID-19 situation. City Council has approved relief for those financially impacted by COVID-19. View the financial relief listing at www.thunderbay.ca/coronavirus
  • Transit fees have been waived at this time.
  • On street parking at metered spaces is free for a maximum of two hours until April 30, to facilitate easy pick-up and delivery at local businesses. For parking tickets received March 1 – April 30, payment can be delayed without penalty. Tickets can be paid by mail, in drop-boxes at parkades, or in-person by appointment – contact the Parking Authority at 625-2370.
  • Arrears and collections work will stop until Sept. 30. Residents will not receive arrears notices or collection calls.
  • City invoices issued in April, May, and June, will be due in 90 days compared to the usual 30-day payment terms. These include invoices for childcare services, facility rentals, and monthly lease payments.
  • For more on user frees visit: www.thunderbay.ca/userfees
 Finance
  • Arrears and collections work will stop until Sept. 30. Residents will not receive arrears notices or collection calls.
  • City invoices issued in April, May, and June, will be due in 90 days compared to the usual 30-day payment terms. These include invoices for childcare services, facility rentals, and monthly lease payments.
  • Visit: www.thunderbay.ca/finance
 Financial Relief During COVID-19
 

City Council has approved relief for those financially impacted by COVID-19:

  • Property Tax Deadline Deferred to July 8
    • Your May 6, tax installment is now due July 8
    • Customers set-up with pre-authorized payment (PAP) on due date will see their installment come out July 8
    • Customers with monthly PAP will see no change to scheduled withdrawals unless a change is requested
    • Effective April – June, if your PAP or cheque is returned the City will waive the non-sufficient funds charge
    • To change your PAP, email taxandwater@thunderbay.ca or call 625-2255

  • Additional 90 Days to Pay Water Bill
    • If you are unable to pay your April 14, May 15, or June 15, water bill, you now have an additional 90 days to pay without penalty or late fees
    • Customers set-up with PAPs (monthly or on due date) will see no change to scheduled payments unless a change is requested
    • Effective April – June, if your PAP or cheque is returned the City will waive the non-sufficient funds charge
    • To change your PAP, email taxandwater@thunderbay.ca or call: 625-2255

  • Application Deadline for Tax & Water Credit Programs Extended to Sept. 1
    • The application deadline for the property tax and water credit programs for low-income seniors, low-income persons with disabilities, and low-income persons has been extended to Sept. 1
    • Learn more at www.thunderbay.ca/rebates
  • Arrears & Collections Postponed until Sept. 30
    • Collection work will stop until Sept. 30. Residents will not receive arrears notices or collection calls

  • Invoice Payment Period Extended to 90 Days
    • City invoices issued in April, May, and June, will be due in 90 days compared to the usual 30-day payment termsThese include invoices for childcare services, facility rentals, and monthly lease payments

  • Fees for Re-Issuing Marriage Licences & Commissioning Services Waived for 3 Months

 

  • Business Permits & Licence Fees Waived for 3 Months
    • All 2020 business licence renewals, including taxi licences, will not be charged for three months
    • Businesses will have an extra three months to pay the licence renewal fee

 

  • Sign Permit Fees Reduced by 25% for 1 Year

 

  • New Community, Youth, and Cultural Funding Program Emergency Fund
    • An emergency fund will assist organizations that are existing recipients of the City’s Community, Youth, and Cultural Funding program. These organizations will be contacted directly. 

 

  • Fees waived on outdoor patio set-up

 

  • Rent Relief Program for City Commercial Tenants During COVID-19
    • This program will be applicable to the City’s commercial tenants with a 50% drop in revenue during the months of April, May and June of 2020. The program enables the City to waive 25% of rent during the period of April, May and June. Tenants will pay 25% of rent during this period, and the remaining 50% will be amortized over future years. For more information visit: www.thunderbay.ca/RentRelief

 

For more information on COVID-19, visit: www.thunderbay.ca/coronavirus

 Fire
  • The fire ban has been lifted.
  • For emergencies, call 9-1-1
  • For non-emergencies, call: 625-2764 or visit: www.thunderbay.ca/fire
  • Emergency response will not change. Fire Stations are fully staffed and able to respond to emergencies. Fire Fighters have introduced enhanced personal protective equipment protocols and procedures. Fire prevention and inspection services are reduced, however, officers are still responding to fire life safety concerns. Follow-up with customers will take place by phone or email where possible.
  • Fire Stations are closed to the public due to the Covid-19 emergency, so burn permits can only be renewed and applied for online. New permit applications require an inspection by Thunder Bay Fire Rescue personnel, and those inspections will be completed as soon as possible. Thunder Bay Fire Rescue reminds citizens that any outdoor burning within the City of Thunder Bay requires a permit. Permit rules and regulations are strictly enforced and failure to obtain a permit or follow the permit rules will result in prosecution and fine. Learn more at www.thunderbay.ca/fire
 Flooding
 Fort William Stadium 
  • Fort William Stadium will remain closed until August 31.
 Freedom of Information
  • Freedom of Information (FOI) and correction of personal information requests received from the public continue to be important to us. However, due to the exceptional nature of the COVID-19 pandemic, the public should be aware that the City of Thunder Bay FOI Office will have limited capability at this time to receive, process and respond to requests in a timely manner. As such, our ability to respond to requests within the FIPPA / MFIPPA legislated timelines may be impacted.
  • If your new request is not urgent, please wait to submit it until normal operations resume.
  • If you have an urgent request, such as for health and safety, compassionate and humanitarian reasons, or you need assistance, contact the City of Thunder Bay FOI Office by email at archives@thunderbay.ca
  • We apologize in advance for any inconvenience that this may cause for you and invite you to call 807-630-2381 or email archives@thunderbay.ca if you wish to discuss your request further.

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 Garbage Collection
  • Garbage collection is still continuing on residents’ regular collection date. To find out when your collection date is, check your waste collection calendar visit: www.thunderbay.ca/waste
  • View the garbage collection changes for Easter weekend at www.thunderbay.ca/garbage
  • The garbage item limit of two non-tagged items remains the same. A third item of garbage will be collected if it has a garbage item tag is attached. Garbage item tags can now be purchased over the phone during the hours of 8:30 am - 4:30 pm, by calling 625-2266. Credit card payment only. Tags will be mailed out to residents. They can also be purchased in-person at the Landfill Site
  • Residents asked to practice safe waste disposal by bagging all waste rather than placing it loosely in garbage containers or cans
  • Reduce the amount of waste you are placing at the curb as much as possible.
  • Respect physical distancing with waste collection operators and do not approach the vehicle.
 Get Involved
 Golf
  • Effective May 22, Chapples and Strathcona courses are open.
  • Prior to attending, to keep yourselves and others safe, please read the new Golf Course Rules and Regulations: https://bit.ly/tbay-golfcourse-changes
  • Tee times can be booked online, or (as of May 22) by calling Chapples 625-2582 or Strathcona 683-8251.
  • There will not be any walk up reservations, if you don’t have a tee time you will still have to call the Pro Shop.
  • Arrive no earlier than 30 minutes to your scheduled tee time.
  • Please pay attention upon arrival to signage providing instructions on how to check-in and proceed with your round.
  • For more information, call the Supervisor of Golf Services: 626-3122
  • Visit: www.thunderbay.ca/golf
 Graffiti
 Grants
  • New Community, Youth, and Cultural Funding Program Emergency Fund - an emergency fund to assist organizations that are existing recipients of the City’s Community, Youth, and Cultural Funding program. These organizations will be contacted directly with program details.
  • Visit: www.thunderbay.ca/grants
 Green Initiatives

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 Heritage
 History
 Home and Property
 Homes for the Aged
  • As of July 22, indoor visits at Pioneer Ridge are being reintroduced, and outdoor visits are continuing in the designated outdoor visiting area.
    Prior to each visit, the visitor must pass an active screening questionnaire, either using an online pre-screening tool, or be screened by home staff onsite (*reminder to not come if experiencing any health symptoms).

  • Visits will be scheduled providing equity for all residents by limiting the amount of visits to one internal or outdoor visit per resident per week. This does not include window or virtual visits that can be booked depending on resources available.

  • To arrange a visit, residents can call 684-3956. The day of your visit, use the online pre-screening tool by visiting: www.thunderbay.ca/prescreening 

  • An appropriate outdoor visitation space has been set up at each facility to adhere to the strict rules and requirements, with protocols in place for safety precautions. As part of the Ministry’s visitation regulations, two people per resident are able to visit once a week. All visitors must pass an active screening questionnaire and maintain physical distancing during the visit. Family members can call Pioneer Ridge at 684-3956 or Jasper Place at 684-2928 to arrange for an outdoor visit. All visits must be scheduled in advance.
  • Arrangements can be made for FaceTime or window visits by calling Pioneer Ridge at 684-3956 or Jasper Place at 684-2928.
  • Send a card or become a penpal to a senior. Learn more at www.thunderbay.ca/PioneerRidge  
  • We discourage items coming in and out of the buildings; only essential items for the health & wellbeing of our tenants and residents can be picked-up or dropped off by calling Pioneer Ridge at 630-5253 or Jasper Place at 684-2990 to make arrangements.
  • For more information, contact the Pioneer Ridge Business Office at 684-3910, or the Administrator Office at 684-3917.
  • For more information, contact the Jasper Place Office 684-2990, or the Program Manager at 684-3048.
 Housing
  • Contact the District of Thunder Bay Social Services Administration Board at 766-2111 or visit www.tbdssab.ca
 Hydro

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 Indigenous Relations & Inclusion
 • Visit: www.thunderbay.ca/indigenousrelations 
 Instagram
 • Visit the City of Thunder Bay’s official Instagram page @CityOfThunderBay

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J

 Jasper Place
  • Please see information listed under "Homes for the Aged" which pretains to both Jasper Place and Pioneer Ridge.
 Jobs
  • The Corporation continues to recruit for essential positions during this time, such as personal support workers in long-term care. View active job postings at www.thunderbay.ca/jobs

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K

 Kids Activities

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L

 Landfill Site
  • The Solid Waste & Recycling Facility (Landfill Site) remains open during normal operating hours: Monday - Friday: 8 am - 6:30 pm, Saturday: 8 am - 4:30 pm, this includes the recycling, household hazardous waste, electronic waste and leaf and yard waste drop off. It is closed Sundays and statutory holidays including Easter Monday, Civic Holiday and Remembrance Day.
  • Only 10 vehicles will be allowed in to the Solid Waste & Recycling Facility (Landfill Site) at one time. Residents should maximize their loads to minimize trips and are encouraged to use debit/credit tap payment to reduce contact
  • Before making a trip to the Solid Waste & Recycling Facility (the Landfill Site), check out the LIVE camera to see how busy the site is at: www.thunderbay.ca/landfill.
  • No tours of the Solid Waste & Recycling Facility (Landfill)
 Leaf and Yard Waste Collection
  • Leaf and Yard Waste Collection takes place on May 19 – 29, on your regular recycling date.
  • To find out when your collection date is, check your waste collection calendar visit: www.thunderbay.ca/waste
 Libraries
 Licences
  • Staff continue to be available to issue Taxi and Vehicle for hire licences. Call: 625-2216 (Monday – Friday, 8:30 am – 4:30 pm)
  • Staff continue to be available to issue Licences of Access or Occupation. Call: 625-2911, or email jdepeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
  • All 2020 business licence renewals, including taxi licences, will not be charged for three months. Businesses will have an extra three months to pay the licence renewal fee.
  • Visit: www.thunderbay.ca/licences
 Litter
 Long-Term Care

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M

 Maps
  • Staff continue to be available to provide custom mapping services. Call: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
  • Visit: www.thunderbay.ca/maps
 Marina
  • The Marina is open for recreational boating.
  • Boat launches are open with restrictions on physical distancing and gathering size.
  • Visit www.thunderbay.ca/marina or call 625-2266 (Monday - Friday, 8:30 am – 4:30 pm)
 Marriage
  • To arrange for a Marriage Licence, visit: www.thunderbay.ca/licences or call 625-2230, (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
  • If you’re marriage licence has expired and you were not able to have your ceremony due to COVID-19, the fee for re-issuing your license will be waived. You must return your original license to City Hall.
 McKellar Mall
  • Public access to Victoriaville Centre and McKellar Mall has been restored. Measures to help reduce the spread of COVID-19 remain in place.

  • Both facilities will be open to the public from 9 am to 5 pm, Monday to Friday (excluding any holidays).

  • Public access is available through the West McKellar Mall entrance across from Renco Family Foods and the Justice Avenue doors.

  • Appointments scheduled outside of regular Centre hours must be arranged with individual businesses.

  • City of Thunder Bay offices remain closed to the public and meetings with staff are available by appointment only. To schedule an appointment view City contacts at www.thunderbay.ca/coronavirus

 Meals on Wheels
  • Meals on Wheels will continue to be delivered using a contactless delivery method.
  • Procedures may be adjusted as the COVID-19 situation changes to ensure the safety of our volunteers and clients in the community.
  • Contact Meals on Wheels Office at 625-3667, or the Program Manager at 684-3048, or visit: www.thunderbay.ca/mealsonwheels
 Media Releases
 Mytbay Newsletter 
  • The City newsletter, which typically comes out every second month, is temporarily on hold while regular COVID-19 pandemic response communications are distributed to residents through all City channels on an ongoing basis at this time.
  • Visit: www.thunderbay.ca/mytbay

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 News
 Newsletter
  • The City newsletter, which typically comes out every second month, is temporarily on hold while regular COVID-19 pandemic response communications are distributed to residents through all City channels on an ongoing basis at this time.
  • Visit: www.thunderbay.ca/mytbay

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 Official Plan
  • Staff continue to be available to receive and process Official Plan amendment applications. Call: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) Meetings with staff are available by appointment.
  • Visit: www.thunderbay.ca/officialplan
 Older Adults
  • The Thunder Bay 55 Plus Centre will remain closed until Aug. 31. Support services outreach programs such as the Telephone Assurance Program will continue over the summer.
  • Meals on Wheels continues to operate using a contact-less delivery method. Learn more at www.thunderbay.ca/mealsonwheels

  • For information about Pioneer Ridge and Jasper Place, please see the Homes for the Aged section.

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 Parking
  • For general parking inquires, call: 625-2370 or visit: www.thunderbay.ca/parking
  • Effective July 20, payment is once again required at all metered on-street parking spaces. Vehicles parked at expired meters will be ticketed. All other parking regulations continue to remain in effect and will be enforced.
  • The Parking Office in the Victoriaville Civic Centre is currently closed to the public. Parking enforcement officers are still on-duty. If you require assistance or need to report illegally parked vehicles. Call: 625-2370.
  • Monthly Rental Parking Customers - customers with passes/permits which are coming up for renewal are being extended automatically. Payments can be made by mail, dropbox, or over the phone with a credit card. Call 625-2370 if you have any questions regarding your account.
  • Parking Tickets - Existing and newly issued parking tickets are still valid and payable, however, the ticket aging process has been halted by the provincial government. For parking tickets issued since March 16, payment can be delayed without penalty. This means that unpaid tickets will not be convicted and have an additional fee added, and licence plates will not be sent to the MTO for denial at this time. The aging process will resume when the Provincial Emergency Order is lifted.
  • Parking tickets can be paid by mail or drop box method as indicated on the back of the ticket, or by credit card over the phone. If you have any questions call: 625-2370.
 Parks
  • All playgrounds in City parks have now reopened. Signage has been posted at sites listing user requirements due to COVID-19.

    • Users must sanitize or wash their hands before entering the playground area, maintain physical distancing of at least two metres from other playground users who are not from the same household, and if the resident has experienced any COVID-19 symptoms, they are instructed not to use the playground.

  • Effective May 29, Chippewa Park is open. Some park amenities remain closed - signage is posted. Individuals visiting the park must also follow the community access restrictions put in place by Fort William First Nation, and limit activity to within the park. Camping at Chippewa will be closed for the summer of 2020. Sandy Beach will open effective July 6.
  • Amusement rides at Chippewa Park and Centennial's Muskeg Express will remain closed for the summer of 2020.
  • The following parks, fields and amenities are now open:

    • Baseball fields: Academy Ball Diamonds (Lobbers North, South and Complex), Balsam Pit Park, Baseball Central, Chapples Recreational Area North and South, Frank Charry Park, George Burke Park, Grandview Park, Jackpine Community Centre, North End Park and Buffer, North McIntyre Community Centre, Northwood Playfield, Park Arena, Slovak Ball Diamond, South Neebing Community Centre, Vickers Heights Community Centre, Waddington Park, West Arthur Community Centre, West End Recreational Area, Westfort Playfield
    • Soccer fields: Carrick Park, Chapples Recreational Area North, Grandview Park, Green Acres Park, Jumbo Gardens Playfield, North End Park and Buffer, Northwood Playfield, South Neebing Community Centre, Volunteer Pool Community Centre
    • Tennis courts: Centennial Village Parkette, County Park, Oliver Road Community Centre, South Neebing Community Centre, Volunteer Pool Community Centre, Westfort Playfield
    • Basketball courts: Centennial Village Parkette, Dease Park, Franklin Park, Humber Park, Minnesota Park, North End Park and Buffer, Northwood Playfield, Oliver Road Community Centre, Parkdale Park, Picton Parkette, River Terrace Park, Sherwood Parette, Silvertree Parkette, South Neebing Community Centre, Third & High Park, Timberline Park, Volunteer Pool Community Centre, Waddington Park, Westfort Playfield, Wilson Street Parkette
    • Skateboard/BMX parks: Chapples Recreational Area South, County Park, Jumbo Gardens Playfield, Prince Arthur's Landing, South Neebing Community Centre, Waddington Park, West Thunder Community Centre
    • Off-leash dog parks: Beverley Dog Park, Centennial Park and Buffer, Hillyard, Westfort Playfield
    • Permanent rinks: Frank Charry Park, Jumbo Gardens Playfield, North McIntyre Community Centre
    • Shelter/gazebo/picnic areas: Frank Charry Park, Jumbo Gardens Playfield, Minnesota Park, North McIntyre Community Centre, Oliver Road Community Centre
    • Boat/canoe/kayak launch: Kam Park, Lorne Allard Fisherman's Park, McKellar Boat Launch, Neste Boat Launch (Mountdale Ave.), Prince Arthur's Landing
    • Disc golf: Boulevard Lake Park
  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • If an individual arrives at an amenity, such as an off-leash dog area, sports field or picnic area, that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.
  • See more about Splash Pads.
  • All Parks buildings are closed.
  • Parks washrooms have reopened as follows:
    • Centennial, Boulevard Pavilion, Rita St, Marina Park, Chapples Loop, and Vickers Park will be 7 day operations
    • Chippewa Park will be 6 day operations (closed Saturday)

    • Hours are different depending on the site as they are based on location demands. Hours will be posted on the doors.

    • 2m physical distancing requirements must be followed

    • Some sinks/stalls have been closed off to promote physical distancing and to maintain building code requirements.

    • Follow all posted signage and instructions.

  • Outdoor pools will remain closed for the summer of 2020.
  • City campgrounds at Chippewa and Trowbridge will remain closed for the summer of 2020.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
  • Residents are urged not to dispose of any household waste in public parks or private spaces. Doing so is a violation of the City by-law and overwhelms these facilities, resulting in waste and debris contaminating our city. By-law officers will be investigating violations and offenders can be fined up to $5,000. To report a garbage or recycling concern on City property, visit: www.thunderbay.ca/reportaproblem

Patios
  • City Council has approved waiving permit fees and specific zoning enforcement, and expediting the process for restaurant owners to expand or create new patios and outdoor dining areas.
  • Applicants that wish to use City owned land are required to meet certain minimum specifications and enter into an agreement with the City. Use of a portion of private parking lots for outdoor patios need only to be registered with the City.
  • The patio opportunities include:
    • Patios in private parking lots or other hard surfaces;
    • Patios in municipal parking lots;
    • Pop up patio structures in the parking lane;
    • Patio space in the parking lane directly on the asphalt where accessibility standards can be met (typically wide streets with one lane of traffic in the applicable direction and a curb height of 150mm +/-);
    • Sidewalk patios (where clearance for pedestrians can be maintained);
    • Possible street closures to enable dining areas on streets within Business Improvement/ Business Association areas.
  • Restaurant owners are expected to follow public health guidelines in terms of capacity numbers and physical distancing guidelines.
  • To register to expand or create new patios, or to submit an application, visit: www.thunderbay.ca/patio 
Permits
  • For Driveway Permits, Heavy/Oversized Load Applications or Sewer & Water Connections/Disconnections call: 625-2266

  • To arrange for Building Permits, visit www.thunderbay.ca/buildingpermits, call: 625-2574, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). 

  • To arrange for Burn Permits, visit: www.thunderbay.ca/fire. Fire protection certificates and reports will be accepted electronically and reviewed remotely. Permits continue to be issued.

  • To arrange for a Demolition Permit, call: 625-2574, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). 

  • To arrange for a Sign Permit, visit www.thunderbay.ca/permits, call: 625-2216 (Monday – Friday, 8:30 am – 4:30 pm). Sign permit fees will be reduced by 25% for one year, to provide financial relief during COVID-19.

  • To arrange for a Swimming Pool Fence Permit, visit: www.thunderbay.ca/permits, or call: 625-2574, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Utility Location Permit, visit: www.thunderbay.ca/utilities or call: 625-2266 (Monday – Friday, 8:30 am – 4:30 pm)
 Pingstreet
Pioneer Ridge
 Planning
  • Staff continue to be available to receive and process all Planning Applications.
  • To arrange for a Planning Application (Consent to Sever, Minor Variance, Official Plan Amendments, Plan of Subdivision, Site Plan Control or Zoning By-Law), visit: www.thunderbay.ca/planningapplications or call: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) Meetings with staff are available by appointment.
  • Effective June 15, City Council and the Committee of Adjustment will be expanding the use of virtual meetings to include public participation in planning applications. 
 Police
 Policies - City Database
 Pools
  • Churchill Pool is anticipated to reopen by early August pending a successful public health inspection, and will follow Ministry and Lifesaving Society guidelines for aquatics facilities. Limitations and modifications are expected to include:
    • Pre-booking for aquatic activities by phone as of July 27 at 9 am by calling 577-2538 (callers may leave a voicemail)
    • Screening upon entry to facility
    • Limited numbers and time of use to maintain physical distancing
    • No access to high contact surfaces (slides, diving boards, non-essential shared equipment)
    • No access to whirlpools, saunas or steam rooms
    • Increased Personal Protective Equipment, disinfection and cleaning requirements
    • Limited access to change rooms and showers
  • Limited activities such as:
    • Low ratio family swimming lessons (parent in water with child, instructor on deck) and private swim lessons for levels that do not require hands-on instruction
    • Pre-booked length swimming and senior swim times
    • Pre-booked family and community group swim times (limited numbers and times allowed)
    • Swim club bookings (limited numbers and activities)
  • Additional activities such as public recreational swimming may be phased in over a period of up to 8 weeks from reopening, subject to an evaluation process.
  • Outdoor pools will remain closed for the summer of 2020.
  • Credits are being applied for program cancellations.
  • For program information including credit/refunds call: 625-2227 or 684-3323 (Monday – Friday, 8:30 am – 4:30 pm)
  • For inquiries on aquatics/fitness memberships call: 684-3323 or 625-2351
  • Staff continue to be available to issue a Swimming Pool Fence Permits, visit: www.thunderbay.ca/permits, or call: 625-2574, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
  • Learn more about Beaches and Splash Pads.
 Pothole Information
 PRO Kids
 Procedures - City Database
 Proclamations
 Programs & Activities Guide 
 Property Taxes
 Property Tax Deadline Deferred to July 8
  • Your May 6, tax installment is now due July 8, 2020
  • Customers set-up with pre-authorized payment (PAP) on due date will see their installment come out July 8
  • Customers with monthly PAP will see no change to scheduled withdrawals unless a change is requested
  • Effective April – June, if your PAP or cheque is returned the City will waive the non-sufficient funds charge
  • To change your PAP, email taxandwater@thunderbay.ca or call: 625-2255
  • Property taxes can be paid on-line, by telephone banking, on-line with your credit card (plastiq.com - a service fee applies), in person at your bank, or by mailing a cheque to City of Thunder Bay, PO BOX 800, Thunder Bay ON P7C 5K4.
  • Visit: www.thunderbay.ca/en/city-hall/property-taxes
Property Tax Credits
  • The application deadline for the Property Tax Credit for low-income seniors, low-income persons with disabilities, and low-income persons has been extended to Sept. 1
  • Learn more at www.thunderbay.ca/rebates
Provincial Offences Court (POA)
  • Thunder Bay & District, Provincial Offences courtrooms are closed. All matters will be rescheduled to a later date.
  • More information is available at www.ontariocourts.ca/ocj
 Public Notices

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R

 Racism
 Real Estate
  • Staff continue to be available to provide general information about City owned land and to respond to enquiries related to the purchase of City Land or Laneways, Easements, or Licences of Access or Occupation.
  • Visit: www.thunderbay.ca/realestate or call: 625-2911, or email jdepeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.   
  • Learn more about patios at www.thunderbay.ca/patio
 Recreation Information
 Recycling
  • Recycling collection is still continuing on residents’ regular collection date.
  • To find out when your collection date is, check your waste collection calendar visit: www.thunderbay.ca/waste
  • The Solid Waste & Recycling Facility (Landfill Site and Recycling Depot) remains open during normal operating hours: Monday - Friday: 8 am - 6:30 pm, Saturday: 8 am - 4:30 pm, Closed Sundays and statutory holidays including Easter Monday, Civic Holiday and Remembrance Day.
  • Recycling Depots (Mountdale Avenue & Walsh Street location and Front Street location) continue to operate during normal business hours: Monday – Saturday: 8 am - 6:30 pm
 Report a Problem
  • To report a problem, visit www.thunderbay.ca/reportaproblem
  • To report an Infrastructure & Operations related problem (roads and bridges; street lighting; traffic control; water supply; water distribution; waste reduction and recycling, including collection and disposal; sewage collection and treatment; drainage; park operation and maintenance; and administrative functions) call the Infrastructure & Operations Dispatch at 625-2195 or email publicworks@thunderbay.ca
 Reports
 Request for Proposal
  • Visit: www.thunderbay.ca/bids or call: 625-2252 (Monday – Friday, 8:30 am – 4:30 pm)
  • Post also appear in the Chronical Journal under Notices & Tenders  
 Respect
 Road Work
  • Visit: www.thunderbay.ca/roadwork 
  • For heavy/oversized load applications, sewer and water connections/disconnections, contract books for capital projects, and general engineering inquiries call: 625-2266 (Monday – Friday, 8:30 – 4:30 pm)
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Roads
  • Roads Staff continue to maintain traffic and pedestrian control devices required for the safety of motorist and pedestrians.
  • Roads Staff continue to maintain legal traffic control signage and pavement markings (Monday – Friday 8:30 am – 4:30 pm, and 24 hours a day to deal with emergencies that require immediate response.)
  • Roads Staff will continue with Winter Operations (Compliance with Section 44 of the Municipal Act 2001) to provide minimal requirements for snow plowing and sanding. Maintain open and safe streets. Roads staff will be required to patrol, sand, plow operations, and perform emergency road maintenance.
  • Roads Staff will provide Summer Operations (Compliance with Section 44 of the Municipal Act 2001) which will include services for washouts, potholes, trip hazards, road closures, flood control, traffic markings. Emergency response 24 hours per day to deal with immediate hazards.
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

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Scrolls
  • You can request a scroll for anniversaries, birthdays, and grand openings. Visit www.thunderbay.ca/en/city-hall/mayor-requests or call 625-2230.
  • Scrolls will be available for pick up. At this time, requests for presentation by Mayor & Council will not be accepted.

 Seniors Information
 Sewage
  • The City continues to provide for safe collection and treatment of wastewater. The Water Pollution Control Plant and associated sewage lift stations continue to operate in accordance with Ministry Environmental Compliance Approvals.
  • Residents urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Skateboarding
  • The following skateboard/BMX parks are now open:

    • Chapples Recreational Area South
    • Prince Arthur's Landing
    • South Neebing Community Centre
    • Waddington Park
    • West Thunder Community Centre
  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • If an individual arrives at an amenity that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.
 Skating
 Snow Removal
  • Roads Staff will continue with Winter Operations (Compliance with Section 44 of the Municipal Act 2001) to provide minimal requirements for snow plowing and sanding. Maintain open and safe streets (arterial & collectors).
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Social Assistance
  • Contact the District of Thunder Bay Social Services Administration Board at 766-2111 or visit www.tbdssab.ca
 Social Media
  • City of Thunder Bay’s Facebook Account: www.Facebook.com/CityofThunderBay
  • City of Thunder Bay’s Instagram Account: @CityofThunderBay
  • City of Thunder Bay’s Twitter Account: @CityThunderBay
  • City of Thunder Bay’s YouTube Account: @CityThunderBay
 Splash Pads
  • The City splash pads at County Park, North End Recreation Centre, and Franklin Park are now open.
  • The Prince Arthur's Landing Splash Pad will remain closed for the summer of 2020.
  • Hours of operation are Wednesday through Sunday 12 pm to 7 pm.
  • Staff are on-site to coordinate and monitor the splash pad operation which follow Provincial COVID-19 guidelines including limiting the number of users on the splash pad to allow for physical distancing, hourly sanitizing of common touch points, and hand sanitization prior to use. Fencing has also been installed around the splash pads to control access.
  • Users are responsible for following the guidelines including physical distancing and group size restrictions.
  • Rules will be clearly posted at the sites, and staff will be available to provide direction and clarification.
  • A review is underway to consider the reopening of Prince Arthur’s Landing splash pad at a later date and administration will report back to Council with recommendations in July.  
  • Visit: www.thunderbay.ca/splashpads
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
  • Learn more about Beaches and Swimming.
 Sports
  • Limited activities at outdoor sportfields now include individual training in small groups that require minimal support from the City. User groups seeking to increase organized activities on outdoor natural turf sports fields can call Parks and Open Spaces at: 628-5717.

 

The following sports fields and amenities are now open:

  • Baseball fields: Academy Ball Diamonds (Lobbers North, South and Complex), Balsam Pit Park, Baseball Central, Chapples Recreational Area North and South, Frank Charry Park, George Burke Park, Grandview Park, Jackpine Community Centre, North End Park and Buffer, North McIntyre Community Centre, Northwood Playfield, Park Arena, Slovak Ball Diamond, South Neebing Community Centre, Vickers Heights Community Centre, Waddington Park, West Arthur Community Centre, West End Recreational Area, Westfort Playfield
  • Soccer fields: Carrick Park, Chapples Recreational Area North, Grandview Park, Green Acres Park, Jumbo Gardens Playfield, North End Park and Buffer, Northwood Playfield, South Neebing Community Centre, Volunteer Pool Community Centre
  • Tennis courts: Boulevard Lake, Centennial Village Parkette, County Park, Oliver Road Community Centre, South Neebing Community Centre, Volunteer Pool Community Centre, Waddington Park, West End Recreation Area, Westfort Playfield, Wilson Street Parkette
  • Basketball courts: Centennial Village Parkette, Dease Park, Franklin Park, Humber Park, Minnesota Park, North End Park and Buffer, Northwood Playfield, Oliver Road Community Centre, Parkdale Park, Picton Parkette, River Terrace Park, Sherwood Parette, Silvertree Parkette, South Neebing Community Centre, Third & High Park, Timberline Park, Volunteer Pool Community Centre, Waddington Park, Westfort Playfield, Wilson Street Parkette
  • Volleyball court: North End Park and Buffer
  • Skateboard/BMX parks: Chapples Recreational Area South, County Park, Jumbo Gardens Playfield, Prince Arthur's Landing, South Neebing Community Centre, Waddington Park, West Thunder Community Centre
  • Permanent rinks: Frank Charry Park, Jumbo Gardens Playfield, North McIntyre Community Centre
  • Shelter/gazebo/picnic areas: Frank Charry Park, Jumbo Gardens Playfield, Minnesota Park, North McIntyre Community Centre, Oliver Road Community Centre
  • Boat/canoe/kayak launch: Kam Park, Lorne Allard Fisherman's Park, McKellar Boat Launch, Neste Boat Launch (Mountdale Ave.), Prince Arthur's Landing
  • Disc golf: Boulevard Lake Park
  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • If an individual arrives at an amenity, such as a sports field, that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.
  • The Legion Track remains closed at this time.
  • Port Arthur Stadium will remain closed for summer 2020.
  • Outdoor pools will remain closed for the summer of 2020.
  • See more on Swimming listed below. 
  • Learn more about skating under Arenas
  • Visit: www.thunderbay.ca/sports

 

 Strategic Plan
 Swimming
  • Churchill Pool is anticipated to reopen by early August pending a successful public health inspection, and will follow Ministry and Lifesaving Society guidelines for aquatics facilities. Limitations and modifications are expected to include:
    • Pre-booking for aquatic activities by phone as of July 27 at 9 am by calling 577-2538 (callers may leave a voicemail)
    • Screening upon entry to facility
    • Limited numbers and time of use to maintain physical distancing
    • No access to high contact surfaces (slides, diving boards, non-essential shared equipment)
    • No access to whirlpools, saunas or steam rooms
    • Increased Personal Protective Equipment, disinfection and cleaning requirements
    • Limited access to change rooms and showers
    • Limited activities such as:
      • Low ratio family swimming lessons (parent in water with child, instructor on deck) and private swim lessons for levels that do not require hands-on instruction
      • Pre-booked length swimming and senior swim times
      • Pre-booked family and community group swim times (limited numbers and times allowed)
      • Swim club bookings (limited numbers and activities)
  • Additional activities such as public recreational swimming may be phased in over a period of up to 8 weeks from reopening, subject to an evaluation process.
  • Outdoor pools will remain closed for the summer of 2020.
  • Credits are being applied for program cancellations.
  • For program information including credit/refunds call: 625-2227 or 684-3323 (Monday – Friday, 8:30 am – 4:30 pm)
  • For inquiries on aquatics/fitness memberships call: 684-3323 or 625-2351
  • Learn more about Beaches and Splash Pads.
 Street Lights and Signals 
  • Roads Staff continue to maintain traffic and pedestrian control devices required for the safety of motorist and pedestrians.
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
Street Signs  
  • Roads Staff continue to maintain legal traffic control signage and pavement markings (Monday – Friday 8:30 am – 4:30 pm, and 24 hours a day to deal with emergencies that require immediate response.)
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

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 Taxes
 Property Tax Deadline Deferred to July 8
  • Your May 6, tax installment is now due July 8
  • Customers set-up with pre-authorized payment (PAP) on due date will see their installment come out July 8
  • Customers with monthly PAP will see no change to scheduled withdrawals unless a change is requested
  • Effective April – June, if your PAP or cheque is returned the City will waive the non-sufficient funds charge
  • To change your PAP, email taxandwater@thunderbay.ca or call 625-2255
  • Property taxes can be paid on-line, by telephone banking, on-line with your credit card (plastiq.com - a service fee applies), in person at your bank, or by mailing a cheque to City of Thunder Bay, PO BOX 800, Thunder Bay ON P7C 5K4 
  • Visit: www.thunderbay.ca/taxes
  • The Federal Government has extended the deadline to file income taxes to June 1, 2020.
 Tax Credits
  • The application deadline for the Property Tax Credit and Water Credit Programs for low-income seniors, low-income persons with disabilities, and low-income persons has been extended to Sept. 1
  • Learn more at www.thunderbay.ca/rebates
 Tenders
 Tennis
  • Effective Saturday, May 23, the Thunder Bay Community Tennis Centre will reopen to the public.

  • Tennis will be permitted for singles and limited doubles play.

  • Residents are reminded to use the facility only if they are healthy.

  • Screening will be completed by staff prior to individuals entering the tennis facility.

  • The following Tennis Centre operational changes have been put in place for public safety:

    • Courts must be booked in advance by contacting the Centre directly at 577-1514

    • Bookings will be for one hour and can be made three days in advance

    • Memberships must be paid in advance via e-transfer or credit card

    • Doubles teams are limited to two players from the same household

    • Social distancing of two metres is required between individuals on the grounds (with the exception of individuals from the same household)

    • Washrooms will be available but there will be no access to water fountains – participants will need to bring their own water bottles

    • Clubhouse change rooms and showers will not be available – players will need to change into their gear prior to coming to the Centre

  • The Tennis Centre is a City-owned facility which is operated by the Thunder Bay Tennis Centre organization.

  • For inquiries and more information, contact the Thunder Bay Community Tennis Centre directly at 577-1514 or visit their website at www.thunderbaytennis.com

  • Public tennis courts at City parks/parkettes/community centres are now open. This includes: Boulevard Lake, Centennial Village Parkette, County Park, Oliver Road Community Centre, South Neebing Community Centre, Volunteer Pool Community Centre, Waddington Park, West End Recreation Area, Westfort Playfield, Wilson Street Parkette

 

 Tourism
  • Thunder Bay CEDC and Tourism Thunder Bay encourage city residents to #TBaycation this summer. A summer tourism contest is underway - learn how you can participate at www.thunderbay.ca/tbaycation    
  • The Terry Fox Visitor Centre is currently closed to the public. This includes the restrooms.
  • Staff are available to answer visitor inquiries via telephone (807) 983-2041 or toll-free 1-800-MOST-FUN (667-8386)) and email at visit@thunderbay.ca
  • Visit: www.visitthunderbay.com  
  • View the Q&As on Economic Recovery (including questions on Tourism recovery) from the Mayor's Town Hall with Eric Zakrewski, CEO CEDC, on May 12, 2020.
 Trails
  • City trails are open, but residents are urged to heed Public Health advice and practice physical distancing of two metres from others if they are planning to visit a City trail.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Transit
  • In response to the COVID-19 situation, a revised transit schedule came into effect on Sunday, April 5.
  • View the Transit Schedule at www.thunderbay.ca/transit
  • Effective May 5, Route 6 service to Fort William First Nation has resumed for trips departing from Frederica and Brown between 8:48 am and 3:03 pm only. This service follows the new hours of operation/curfew set by Fort William First Nation.

  • Use transit for essential travel only.
  • Effective July 20, front door boarding and fare collection will resume on all transit buses. Transit will continue to operate on a reduced schedule with additional service added to some of the busier routes for the time being. Leading up to July 20, new safety shields will be installed on buses to allow safe interactions between passengers and operators.

  • Also effective July 20, the 20-ride punch passes will be discontinued. Customers currently holding these passes can exchange remaining rides on their passes for tickets at the Transit Office on Fort William Road which will be re-opening to the public on July 6. Questions can be directed to Transit’s customer service line at 684-3744. 

  • Wear a face covering or non-medical mask when traveling on Thunder Bay Transit.

  • Maintain social distancing while riding the bus and do not approach the driver.
  • Enhancing cleaning is taking place on all buses.
  • Transit terminal buildings are closed but service remains available from platforms and stops.
  • Contact Transit Customer Service at 684-3744 (Monday – Friday, 8:30 am – 4:30 pm)
 Trees
  • Emergency tree removal and essential tree maintenance at Parks and on boulevards is continuing, as required.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
Twitter
  • Visit the City of Thunder Bay’s official Twitter account @CityThunderBay

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 Utilities
 • Visit: www.thunderbay.ca/utilities 


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V

Victoriaville Centre
  • Public access to Victoriaville Centre and McKellar Mall has been restored. Measures to help reduce the spread of COVID-19 remain in place.

  • Both facilities will be open to the public from 9 am to 5 pm, Monday to Friday (excluding any holidays).

  • Public access is available through the West McKellar Mall entrance across from Renco Family Foods and the Justice Avenue doors.

  • Appointments scheduled outside of regular Centre hours must be arranged with individual businesses.

  • City of Thunder Bay offices remain closed to the public and meetings with staff are available by appointment only. To schedule an appointment view City contacts at www.thunderbay.ca/coronavirus  

 Visitor Information
  • The Terry Fox Visitor Centre is currently closed to the public. This includes the restrooms. 
  • Staff are available to answer visitor inquiries via telephone (807) 983-2041 or toll-free 1-800-MOST-FUN (667-8386)) and email at visit@thunderbay.ca 
  • For more information, visit: www.visitthunderbay.com 
 Volunteers

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W

 Walking
  • Getting outside and being active is good for your well-being.
  • Residents are asked to practice physical distancing when walking on streets, sidewalks and on trails by keeping two metres from other people.
 Water Bills
  • Additional 90 Days to Pay Water Bill - if you are unable to pay your April 14, May 15, or June 15, water bill, you now have an additional 90 days to pay without penalty or late fees.
  • Customers set-up with PAPs (monthly or on due date) will see no change to scheduled payments unless a change is requested.
  • Effective April – June, if your PAP or cheque is returned the City will waive the non-sufficient funds charge.
  • To change your PAP, email taxandwater@thunderbay.ca or call: 625-2255
  • Also see the "Water Metre Readings" section below - water meters and remote devices are not being read by the City at this time and must be submitted.
 Water Credits
  • The application deadline for the Water Credit Program for low-income seniors, low-income persons with disabilities, and low-income persons has been extended to Sept. 1.
  • Learn more at www.thunderbay.ca/rebates
 Water Distribution & Wastewater Collection
  • Staff continue operations of the water distribution and wastewater collection systems.  All emergency repairs and response will continue such as water main breaks and sewer blockages.
  • Residents urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Water Fill Stations
  • The City continues to operate and maintain two residential water fill stations/tap houses (Valley Street Water Fill Station and Highway 61 Water Fill Station) to provide rural Thunder Bay residents with potable water. There is also one water fill station for commercial use only (Central Avenue Water Fill Station).

 

Residents can buy residential fobs at the following locations:

  • Oliver Road Can-op, 1419 Oliver Rd
  • South Neebing Variety, 2060 Hwy 61 (Hwy 61 at Mountain Rd)

 

To arrange or refill a commercial fob, customers can call 625-2249 to purchase a fob or re-load it over the phone using a credit card. New fobs will be mailed out to customers.

Water - Lead Water Service Replacement Loan Program 

City Council approved an interest-free loan program that will allow property owners to borrow funds from the city to assist in the replacement of privately owned lead water service pipes.

This program provides financial assistance to homeowners to reduce lead levels in drinking water at the tap. Loans for up to $3,000 of eligible costs are available, for five years, or 10 years for property owners that qualify under the Tax and Credit Program for Low-Income Seniors and Low-Income Persons with Disabilities or the Tax and Water Credit Program for Low-Income Persons.

Loan approvals will be subject to the availability of funding and priority given on a first come first serve basis.

Learn more about lead in drinking water at www.thunderbay.ca/leadpipes 

Water Meter Readings
  • Water meters and remote devices are not being read by the City at this time.
  • All residents and businesses will need to submit their water meter readings whether or not they have a remote device.
  • Readings can be submitted by calling 807-625-3160 (24 hr. service), or online at www.thunderbay.ca/WaterMeterReadings between the 1st and 21st of the month.  
  • Final readings due to a sale of a property should be called in to the Revenue office at 625-2255 or by emailing taxandwater@thunderbay.ca.
  • If meter readings are not submitted, water usage for the billing period will be estimated.
  • Estimates may be higher than actual if you are a Business that is not operating; therefore, please submit your water meter readings.
 Wastewater Treatment Plant (Water Pollution Control Plant)
  • Staff continue to operate the Water Pollution Control Plant and associated sewage lift stations in accordance with Ministry Environmental Compliance Approvals.
  • Water Pollution Control Plant closed to the public – no public tours.
  • Residents urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups and disruptions to the treatment processes at the Water Pollution Control Plant. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Water Treatment Plant (Bare Point Water Treatment Plant)
  • The City’s Water Authority continues to operate and maintain the drinking water system to provide safe drinking water to the community. The City’s drinking water is continuously tested, monitored and analyzed in accordance with Ministry regulations and approvals.
  • The Bare Point Water Treatment Plant closed to the public – no public tours.
  • Non-regulated testing has been suspended and in-home testing has been deferred.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Waterfront
  • The green spaces and trails at the Waterfront remain available for use, but individuals must maintain the safe physical distance of at least two metres apart from others, about the length of a hockey stick.
  • Parks buildings are closed.
  • The playground remains closed.
  • The Marina is open for use.
  • Boat launches are currently open with restrictions on physical distancing and gathering size.
  • Read more about Splash Pads.
  • Visit www.thunderbay.ca/marina or call 625-2266 (Monday - Friday, 8:30 am – 4:30 pm)
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

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X

Y

 Youth
  • An emergency fund has been set-up to assist organizations that are existing recipients of the City’s Community, Youth, and Cultural Funding program. These organizations will be contacted directly.
  • Registered & drop-in programs in Recreation & Culture are cancelled until July 5, with a rolling cancellation date to cover a period of at least two weeks out from any order extension and gathering size changes.
  • View the Activities & Programs section.
  • The Youth Inclusion Program section is listed below.
 Youth Inclusion Program
  • The Youth Inclusion Program is not currently running in-person programs or accepting new referrals. 
  • To access virtual/online program follow the Youth Inclusion Program on Facebook: @ThunderBayYouthInclusion and Instagram: @youthinclusion_tbay. 
  • For general inquiries call: 633-5629 (Monday – Friday, 8:30 am – 4:30 pm)
 YouTube

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Z

 Zoning
  • Staff continue to be available to provide Zoning information and Applications for Zoning By-law Amendment are still being received and processed.
  • Visit: www.thunderbay.ca/zoning or call 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.

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 55 Plus Centre
  • The Thunder Bay 55 Plus Centre will remain closed until Aug. 31.
  • Support services outreach programs such as the Telephone Assurance Program will continue over the summer.

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For more information on COVID-19, visit: www.thunderbay.ca/coronavirus 

 

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