A province-wide declaration of emergency and a stay-at-home order are in effect as of April 8 at 12:01 am. The COVID-19 Response Framework (colour-coded zones) is paused during this time. The impacts of these measures will be evaluated after one month to determine if it is safe to lift the restrictions or if they need to be extended. This means you must stay at home.

Only essential City services are operating during this time. The full A-Z listing below may not reflect changes during this period - please read the current service notice:

Closure of Recreation Facilities and Programs:
The following facilities and their programs are closed until further notice:
• Canada Games Complex, our largest recreational facility
• Churchill Pool (Volunteer Pool has remained closed during the pandemic)
• Arenas: Fort William Gardens, Neebing, Delaney, Port Arthur, Grandview, Current River
• Older Adult Centres: 55 Plus Centre (with the exception of take-out food only available from the River Street Café for senior food security) and West Arthur Community Centre
• Community Centres: West Thunder, Current River, North End, Oliver Road, North McIntyre, Jumbo Gardens, South Neebing, Vale, Vickers Heights (includes volunteer-board operated community centres)
• Kinsmen Youth Centre
• Baggage Building Arts Centre
• Water Garden Pavilion 
• All in-person programs, including the Neighbourhood Recreation Program in schools
• Youth Inclusion Program supports will continue virtually and contactless food security programs will continue in the neighbourhoods they serve. 

City Council: 
City Council continues to meet virtually. Residents can watch meetings online at www.thunderbay.ca/watchcouncil or live on Shaw Spotlight Channel 10 or Tbaytel Digital TV on Channel 110. City Hall including the gallery is not open to the public for in person attendance.  

Transit – Avoid Non-Essential Trips:
Customers of Thunder Bay Transit and Lift+ Specialized Transit are asked to avoid all non-essential travel. Where travel is required masks need to be worn. Enhanced cleaning and disinfection of buses remains in place with a focus on high touch areas such as buttons and handles. Do not use public transit if you feel unwell or exhibit any symptoms. 

Parks, Trails & Conservatory:
City parks and trails remain open. Physical distancing of two metres between users who do not live in the same household is required. The Centennial Botanical Conservatory is closed to the public.  

Parking:
Hassle free parking for curbside pick-up has been extended to support local businesses. Until further notice, vehicles parked at a street meter will have a 15 minute grace period while they are actively completing a curbside pick-up or delivery from local merchants. During this time you do not need to feed the meter. If there are delays in curbside service, drivers can notify the officer and more time will be allowed. Officers will continue enforcing all other parking regulations and meters are to be paid by those not actively completing curb-side pick up.

Appointments at Development Services:
Development Services will not be holding any in person meetings at this time. Virtual appointments continue to be available. 

The City reminds residents that all City facilities operate under strict health and safety measures which must be adhered to by residents to limit the spread of COVID-19 and for the safety of facility patrons and City staff. Due to the rapidly changing nature of the pandemic, services are subject to ongoing assessment and potential change.

 

Use the A-Z Directory to find out how City services are affected. You may also open the full A-Z Service Directory as a PDF. 

A    B    C    D    E     F    G    H    I    J    K    L    M    N    O    P    Q    R    S    T    U    V    W    X    Y    Z    # 

 

City contacts for information and appointments 

Information lines and booking appointments

City services information lines:

  • Aquatics/Fitness Memberships: 684-3323
  • Event Tickets: 625-2929
  • Facility Rentals/Bookings: 625-2227
  • Garbage Item Tags: 625-2266 
  • Golf Services: 626-3122
  • Ice Rentals/Bookings: 625-2434
  • Infrastructure & Operations Dispatch: 625-2195
  • Jasper Place: 684-2990, 684-3048 
  • Meals on Wheels: 625-3667
  • Pioneer Ridge: 684-3910, 684-3917
  • Recreation & Culture General Inquiries: 625-2351
  • Recreation Programs Credits/Refunds: 625-2227 or 684-3323
  • Transit Customer Service: 684-3744

City services information and appointment bookings:

*Development Services will not be holding any in person meetings at this time. Virtual appointments continue to be available.  

  • Animal Services: 684-2156
  • Building Services: 625-2574, or email penny.kok@thunderbay.ca 
  • City Hall Services (Office of the City Clerk, Commissioners of Oath, Marriage License, Lottery License): 625-2230
  • Licensing & Enforcement: 621-4082  
  • Mountainview Cemetery: 625-3014
  • Parking Authority: 625-2370
  • Planning Services: 625-2542 or 625-2531, or email leslie.mceachern@thunderbay.ca 
  • Realty Services: 625-2991, or email joel.depeuter@thunderbay.ca 
  • Sewer & Water Connections/Disconnections, Driveway Permits, Heavy/Oversized Load Applications, Park Bookings, Contract Books for Capital Projects, Marina Contracts, and General Engineering Inquiries: 625-2266

 

A

 Accessibility
 Active Transportation
  • Getting outside and being active is good for your well-being and coping with stress.
  • Trails remain open seasonally.
  • Physical distancing must be practised when walking, biking, or visiting parks and trails by keeping two metres from other people.
  • Visit: www.thunderbay.ca/activetransportation or contact the Mobility Coordinator at darrik.smith@thunderbay.ca 
 Activities & Programs
  • Under level Red, the following changes have been made to recreational activities, programs and facilities:
    • 10 people total indoor capacity limit where physical distancing can still be maintained
    • 10 people in indoor areas with weights and exercise machines
    • 10 people in all indoor classes
    • 25 people in outdoor classes
    • Team sports must not be practiced or played except for training (no games or scrimmage)
    • Activities that are likely to result in individuals coming within 2 metres of each other are not permitted; no contact permitted for team or individual sports
    • Canada Games Complex remains open for pool use and some fitness classes. Please check www.thunderbay.ca/cgc for updates on potential changes to schedules based on moving to level Red.
    • Memberships can be continued as-is or placed on hold for the Canada Games Complex. Email gamescomplex@thunderbay.ca or call 684-3333 for inquiries.
    • Community centres’ hours will vary, with some anticipated closures or modified programming due to capacity limits. Contact a centre directly for more information.
  • Pre-screening is required before entering any City recreational facility. To complete the screening online for Pools, Fitness, Arenas & Stadia, visit: www.thunderbay.ca/rfst; for 55 Plus programs, visit: www.thunderbay.ca/oast
  • Pre-booking is required for all activities. Visit www.thunderbay.ca/recreation for details.
  • For Recreation & Culture general inquiries, call: 625-2351  (Monday – Friday, 8:30 am – 4:30 pm)
  • For information on recreation programs, call: 625-2227  (Monday – Friday, 8:30 am – 4:30 pm)
  • Learn more about Playgrounds under Parks
  • Learn more about Swimming and Splash Pads 
  • Learn more about Beaches 
  • Learn more about Community Centres 
  • Learn more about 55 Plus Programs 
  • Learn more about Events
  • Participant group size is maximum 10 plus organizational staff such as coaches, designates, managers and trainers
 Advertising and Sponsorships
 Ambulance
  • For emergencies, call 9-1-1
  • For non-emergencies, call 628-8859 or visit: www.thunderbay.ca/ems  
  • If you suspect you may have COVID-19 symptoms, follow-up with the Thunder Bay District Health Unit, learn more at www.tbdhu.com/coronavirus 
 Animal Services
  • The Animal Services Centre is closed to the public and volunteers.
  • Lost pets can be claimed by appointment only (curb side pic-up), call: 684-2156 (Monday –Saturday, 11 am – 4:30 pm)
  • Animal Service Officers are taking calls from 8 am - 5 pm, including weekends and holidays.
  • Officers will respond to calls outside this time in emergency cases only. Call: 684-2156.
  • Officers will respond to: animals threatening public safety, dog bites, stray or running at large dogs, injured animals, or dead animals.
  • Healthy stray cats will not be picked up at this time but can be dropped off at the Thunder Bay and District Humane Society, 1535 Rosslyn Road.
 Application Forms
  • To pick up a Birth Certificate application, call 625-2230 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for Building Permits, visit: www.thunderbay.ca/buildingpermits, call 625-2574, or email penny.kok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm).

  • To arrange for Burn Permits, visit: www.thunderbay.ca/fire. Fire protection certificates and reports will be accepted electronically and reviewed remotely. Burn permits are still being issued.

  • To arrange for a Demolition Permit, call: 625-2574, or email penny.kok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). 

  • To arrange for a Driveway Permit, call: 625-2266 (Monday – Friday, 8:30 am – 4:30 pm).

  • To arrange for an Easement Reduction, call: 625-2911 or email joel.depeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • For Event Bookings, visit: www.thunderbay.ca/events or call: 629-7098 (Monday – Friday, 8:30 am – 4:30 pm). For events in a City park, call: 625-2266 (Monday – Friday, 8:30 am – 4:30 pm). 

  • To arrange for a Freedom of Information Application, visit: www.thunderbay.ca/applications or call: 625-2270 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Licence of Access (access over City lands or lanes), visit: www.thunderbay.ca/licences or call 625-2911, or email joel.depeuter@thunderbay.ca

  • To arrange for a Licence of Occupation, a Licence of Occupation – New Construction, or a Licence of Occupation and Access – Fair Market Value, visit: www.thunderbay.ca/licences or call 625-2911, or email joel.depeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)  

  • To arrange for a Lottery Licence, visit: www.thunderbay.ca/lotterylicence or call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.

  • To arrange for a Marriage Licence, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment. Fees for re-issuing marriage licenses & commissioning services will be waived for three months in response to the COVID-19 pandemic situation.

  • To arrange for a Patio Licence, visit: www.thunderbay.ca/patio 

  • To arrange for a Planning Application (Consent to Sever, Minor Variance, Official Plan Amendments, Plan of Subdivision, Site Plan Control or Zoning By-Law), visit: www.thunderbay.ca/planningapplications or call 625-2531, or email jill.thompson@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) Meetings with staff are available by appointment.

  • To access the application form for the Rent Relief Program for City Commercial Tenants During COVID-19 and more information visit: www.thunderbay.ca/RentRelief

  • To arrange for a Sign Permit, call: 625-2710 (Monday – Friday, 8:30 am – 4:30 pm). Sign permit fees will be reduced by 25% for until March 2021, to provide financial relief during COVID-19.

  • To arrange for a Street and Lane Closing Application, visit: www.thunderbay.ca/applications or call 625-2911, or email joel.depeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Swimming Pool Fence Permit, visit: www.thunderbay.ca/permits, or call 625-2578 or 625-2725, or email penny.kok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Utility Location Permit, visit: www.thunderbay.ca/utilities or call 625-2266 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Water Service Connection, visit: www.thunderbay.ca/plumbingpermits or call 625-2578 or 625-2725, or email penny.kok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • See "Water" for the application to the Lead Water Service Replacement Loan Program.
 Archives
 Arenas
  • All arenas except for Current River Arena will be closed for the season. All remaining winter ice bookings will be consolidated to Current River, subject to resuming operations in a level below Grey prior to April 11.  
  • Summer ice will begin on April 11 at Current River Arena, subject to Thunder Bay moving to Red or lower.
  • Fort William Curling Club ice will continue to be maintained until end of curling season.
  • Participant group size is maximum 10 plus organizational staff such as coaches, designates, managers and trainers
  • Team sports must not be practiced or played except for training (no games or scrimmage)
  • Activities that are likely to result in individuals coming within 2 metres of each other are not permitted; no contact permitted for team or individual sports
    • Pre-screening is required before entering any City recreational facility. To complete the screening online for Arenas visit: www.thunderbay.ca/rfst   
    • Players must come dressed to arena (other than skates and helmets – no bags inside)
    • Masks are required inside the facility (but may be removed when putting on helmet and/or actively participating in physical activity)
    • No access to dressing rooms at this time
    • Please arrive and depart within 15min of your ice rental
    • Public skating is cancelled until further notice.
    • Fort William Gardens Box Office is closed to the public.
    • All arena concession sites are closed indefinitely until further notice.
    • Call 625-2434 to inquire about arena bookings.
  • No spectators are allowed under level Red guidelines, except for 1 parent/guardian per child for supervision.
  • For updates visit the www.thunderbay.ca/arenas   

 
 Arts and Culture
  • Visit: www.thunderbay.ca/artsandculture or call 625-2351 (Monday – Friday, 8:30 am – 4:30 pm)
  • The Baggage Building Arts Centre is currently closed.
  • Also see the Activities & Programs section listed under “A”
 Attractions

Awards and Recognition

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B

 Beaches
  • Beaches are now closed for the season. 
 Bids and Tenders
  • Visit: www.thunderbay.ca/bids or call: 625-2252 (Monday – Friday, 8:30 am – 4:30 pm).
  • Post also appear in the Chronical Journal under Notices & Tenders  
 Biking/Cycling
  • Getting outside and being active is good for your well-being and coping with stress.
  • Trails remain open seasonally.
  • Physical distancing must be practised when walking, biking, or visiting parks and trails by keeping two metres from other people.
  • Visit: www.thunderbay.ca/activetransportation or contact the Mobility Coordinator at darrik.smith@thunderbay.ca 
 Births
  • To pick up a Birth Certificate application, call: 625-2230 to schedule an appointment (Monday – Friday, 8:30 am – 4:30 pm).
 Boating
  • The following boat launches are open seasonally: 
    • Kam Park
    • Lorne Allard Fisherman's Park
    • McKellar Boat Launch
    • Neste Boat Launch (Mountdale Ave)
    • Prince Arthur's Landing
  • The Marina is also open seasonally for recreational boating.
 Boards
 Budget
 Building Information, Permits and Inspections
  • Staff continue to be available to issue Building Permits and perform Inspections of construction. Screening questions will be asked prior to any visits.
  • For general building and construction information or to arrange for a permit, inspection or Property Information Report visit: www.thunderbay.ca/building, call 625-2574, or email penny.kok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
 Burning Permit
  • Burn Permits are still being issued.
  • To arrange for Burn Permits, visit: www.thunderbay.ca/fire. Fire protection certificates and reports will be accepted electronically and reviewed remotely.
 Buses
  • Due to the pandemic, Thunder Bay Transit has adjusted service levels until further notice to best meet fluctuating ridership levels and customer demands.
  • Use transit for essential travel only.
  • For information on the current schedule visit: www.thunderbay.ca/transit or call Transit Customer Service at 684-3744.
  • The Waterfront Terminal is open to the public. For the safety of all passengers waiting for buses inside of the terminal building, occupancy will be limited to 16 persons maximum. Masks or face coverings are mandatory when inside the terminal building, and everyone must maintain physical distancing of two metres or six feet from others.
  • Front door boarding and fare collection has resumed on all transit buses. New safety shields have been installed on buses to allow safe interactions between passengers and operators.
  • The 20-ride punch passes has been discontinued. Customers currently holding these passes can exchange remaining rides on their passes for tickets at the Transit Office on Fort William Road. Questions can be directed to Transit’s customer service line at 684-3744. 
  • Wear a face covering or non-medical mask when traveling on Thunder Bay Transit.
  • Maintain social distancing while riding the bus and do not approach the driver.
  • Enhancing cleaning is taking place on all buses.
  • Contact Transit Customer Service at 684-3744 (Monday – Friday, 8:30 am – 4:30 pm)
 Business

  • The City of Thunder Bay recognizes the impact that the COVID-19 pandemic will have on small businesses and entrepreneurs. City Council and Administration have had many discussions, and have made and continue to make decisions to help alleviate the financial pressures. At the City Council Meeting on March 30, Council approved:

    • Deferring the May 6 property tax installment deadline to July 8

    • Having an additional 90 days to pay water bills

    • Extending the application deadline for Tax and Water Credit Programs until Sept. 1

    • Postponing all arrears and collections until Sept. 30

    • Extending the payment period for City invoices to 90 days

    • Waiving the fees Business Permits and License Fees for 3 months

    • Reducing the Sign Permit fees by 25% for 1 year

  • The City continue to work the Chamber of Commerce and the Community Economic Development Commission (CEDC) to plan for the future, including a post-pandemic plan.
  • The CEDC team is here to help local businesses through the COVID-19 pandemic and support their strong recovery. Contact them for consultations and advice including accessing supports provided by the Government of Canada, Government of Ontario, and stakeholder organizations. Visit https://gotothunderbay.ca/how-we-help/entrepreneur-centre/  
  • On June 5, the Thunder Bay Economic Development Commission (CEDC) announced the creation of an Economic Recovery Task Team to explore innovative ways the City can respond and help businesses recover from COVID-19. It also announced an additional $75,000 in funding for a local entrepreneur training program. Read more: https://bit.ly/2XBSAYX   
  • Rent Relief Program for City Commercial Tenants During COVID-19 - this program will be applicable to the City’s commercial tenants with a 50% drop in revenue during the months of April, May and June of 2020. The program enables the City to waive 25% of rent during the period of April, May and June. Tenants will pay 25% of rent during this period, and the remaining 50% will be amortized over future years. For more information visit: www.thunderbay.ca/RentRelief
  • View the Q&As on Economic Recovery from the Mayor's Town Hall with Eric Zakrewski, CEO CEDC, on May 12, 2020.
  • The Provincial and Federal Governments also have programs in place to help support small businesses and entrepreneurs.
  • Visit: www.thunderbay.ca/business
  • Learn more about pop-up patios at www.thunderbay.ca/patio 
 Business Permits and Licences
  • To provide financial relief, all 2020 business licences, including taxi licences are reduced by 25%.
  • Businesses will have an extra three months to pay licence renewal fees.
 By-laws
  • For general information about City By-laws or to make a complaint, visit: www.thunderbay.ca/bylaw or call 625-2216 (Monday – Friday, 8:30 am – 4:30 pm)

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C

 Calendar 
 Campgrounds
 Canada Games Complex
  • Canada Games Complex will reopen with limited access to amenities.
  • Please check www.thunderbay.ca/cgc for updates on potential changes to schedules based on moving to level Red.
  • Upstairs weight and cardio rooms, track, squash courts and Chronic Disease Management programs will be closed/cancelled.
  • Main floor weight room and cardio room will be open for 90 minute bookings
  • Pool use can continue to a maximum of 25% capacity and will include maximum 1 hour bookings
  • Fitness classes will be offered on a reduced schedule and have reduced capacity to a max. 9 participants and 1 instructor
  • Locker rooms will be open for pool users only, but members with paid lockers will have access to their lockers
  • Showers in change rooms will not be available, but showers on pool deck are available for pool users to rinse off after swimming. Family and accessible on-deck change area will be open.
  • Memberships can be continued as-is or placed on hold until returning back to level Orange. Email gamescomplex@thunderbay.ca or call 625-3738 for inquiries.
  • 10 people total indoor capacity limit where physical distancing can still be maintained
  • 10 people in indoor areas with weights and exercise machines
  • 10 people in all indoor classes
  • 25 people in outdoor classes
  • Team sports must not be practiced or played except for training (no games or scrimmage)
  • Activities that are likely to result in individuals coming within 2 metres of each other are not permitted;
  • No spectators are allowed, except for one parent/guardian per child for supervision
  • Patrons may only be in the facility for 90min. or less except if engaging in a sport
  • Learn more: www.thunderbay.ca/cgc
  • Pre-booking is required for all activities, including use of weight/cardio rooms and track. Call 625-3738 or visit www.thunderbay.ca/cgc to pre-book online.
  • Pre-screening is required: Paper copies are available at the entrance, or fill out the online pre-screening tool the day of your activity at www.thunderbay.ca/rfst
  • Showers, bathrooms and change rooms will be available for use, with every second stall open for physical distancing. No access to sauna or hot tub.
  • For more information call: 625-3738 (Monday – Friday, 8:30 am – 4:30 pm)
  • Learn more: www.thunderbay.ca/cgc
Careers 
  • The Corporation continues to recruit for essential positions during this time, such as personal support workers in long-term care. View active job postings at www.thunderbay.ca/jobs
 Cemeteries
  • Visitors to Administration Building: At this time, visitors to the Mountain View & St. Patrick's Cemeteries Administration Building at 1351 Broadway Avenue require an appointment. Please use our online tool to book your appointment. Link available at www.thunderbay.ca/cemeteries.  
  • Individuals visiting the cemeteries must maintain the safe physical distance of at least two metres apart from others.
  • Provincial COVID-19 restrictions regarding funerals are changeable. Contact your funeral director for details.
  • Visitors to the cemetery are asked to be respectful and not approach funeral services.
  • Cemeteries are open to the public daily, a half hour before dawn to a half hour before dusk, year round.

 
 Child Care
  • The Municipal Child Care Centres: Algoma, Woodcrest, Ogden and Grace Remus are focused on providing care for preschool and toddler age children.  There is currently capacity at Algoma and Ogden centres to accept new clients.  Please contact the Centre Supervisor (Algoma – Jenna Rogozinksi, 684-3272; Ogden – Carla Aiken, 625-3810) to inquire about availability and please register in advance. Visit: www.thunderbaychildcare.ca
  • Before and after school and school age care is not open at this time.   We are working at developing staffing capacity to reopen these programs. Staff will keep families informed of progress.
  • Changes have been put in place at Child Care Centres to ensure safety of children and staff, as well as the Pioneer Ridge residents located in the same building as Grace Remus. All intergenerational programming at Grace Remus will be suspended and there will be a physical separation of long term care and child care operations.
  • The Government has launched a COVID-19 Report of Cases in Schools & Child Care Centres webpage. This page is updated every weekday with the most up-to-date COVID-19 information available. Visit: www.ontario.ca/page/covid-19-cases-schools-and-child-care-centres
  • Licensed Private Home Child Care:
  • Homes have gradually reopened.  Capacity exists in the Private Home Child Care Program.
  • Enhanced measures have been implemented in the homes for cleaning and tracking purposes.  Masks and eye protection are required as homes will follow protocols as licensed child care centres.
  • For more information, call Penny - Private Home Child Care Worker at 623-1767. 

 
 City Council
  • City Council will continue to maintain virtual meetings. Meetings are aired on Shaw Cable, Tbaytel and through the City’s website for public information. 
  • City Council has approved amendments to their Procedural By-law that allow members of the public to participate in electronic meetings. The public can participate by telephone, videoconference or by sending a letter to Council. More information will be made available for each option when requests are received. Deputations must be received by 12:00 p.m. four days prior to the day of the meeting, in accordance with the timeframe in section 5.08(b)(2) of the Procedural By-law. To submit a Deputation in writing, email cityclerk@thunderbay.ca or complete the Request to Speak Before Council Online Form at www.thunderbay.ca/en/city-hall/speak-before-council
  • On March 25, 2020, a by-law was passed to allow members of City Council to participate and vote at meetings electronically during this emergency situation. The Municipal Act previously allowed for Members of Council to participate in meetings electronically, but they were not included in quorum and were not entitled to vote. The amendment passed by the Province of Ontario on March 19, 2020, allows for any member participating electronically to be counted toward quorum and have their vote count only when a state of emergency has been declared. Under the provision in the amendment, a Special Committee of the Whole meeting took place on March 25, 2020, to pass the necessary changes to the Procedural By-law to allow electronic participation.
  • Learn more about Thunder Bay City Council at www.thunderbay.ca/CityCouncil
  • For more information call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm)
 City Hall
  • City Hall is closed to the public.
  • For City Hall services including Office of the City Clerk, Commissioners of Oath, Marriage Licenses, Lottery Licenses and Transit Passes, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
 Claims
Commissioner of Oaths
  • To arrange for an Oath of Affidavit/Statutory Declaration signed and stamped by a Commissioner of Oaths, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.

 
 Committees
  • The Committee of Adjustment is still accepting and processing applications.
  • To make an application to the Committee of Adjustment for a Consent, Minor Variance or Permission, visit: www.thunderbay.ca/applications or call: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
  • Visit: www.thunderbay.ca/committees
 Community Centres
  • 10 people total indoor capacity limit where physical distancing can still be maintained, including meeting/event spaces and exercise/fitness classes
  • 30% capacity is allowed for religious service/ceremonies (eg. weddings, funerals)
  • 10 people in indoor areas with weights and exercise machines
  • 10 people in all indoor classes
  • 25 people in outdoor classes
  • Team sports must not be practiced or played except for training (no games or scrimmage)
  • Activities that are likely to result in individuals coming within 2 metres of each other are not permitted; no contact permitted for team or individual sports
  • Some centres have closed due to restrictions under level Red. Please contact a facility directly to for information on hours.
    • Vickers Heights – 577-8596
    • South Neebing – for Judo only – 475-4622
    • West Thunder – 475-9396
    • Oliver Road – 345-9531
    • North McIntyre – 767-1400
    • Jumbo Gardens – 625-2304
    • Vale – 625-2304
    • Current River – 683-8451
  • Many of these centres are operated by external boards, and available services will vary by centre.
  • Liquor can only be sold or served up until 9 pm.
  • No consumption of liquor permitted between 10 pm to 9 am.
  • Meeting and event spaces must be closed from 10 pm to 5 am.
 Community Profile
 Complaints

 
 Conservation Areas
 Conservatory
  • The Conservatory is open.
  • Up to and including Tuesday, Feb. 23, the Conservatory’s hours will be:
    • 10am – 4 pm
  • Starting Wednesday, Feb. 24, the Conservatory's regular winter hours are as follows:
    • Monday and Tuesday: 10 am – 4 pm
    • Wednesday through Friday: 10 am – 8 pm
    • Saturday and Sunday: 12 pm – 8 pm
  • Masks or face covering must be worn at all times, and appropriate physical distancing followed.
  • Capacity limit of the Conservatory is 40 people.
  • No food or beverages are allowed inside the building.
  • The Conservatory currently cannot host weddings, photos or any events.

 
 Contact Us
  • View the listing of City information lines and appointment booking lines posted at the top of this page.
  • For general City inquiries call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm).
 Courts
  • All in-person court matters are not being held at this time. 
  • Learn more about services at www.thunderbay.ca/court
 Crime Prevention
 Crossing Guards
  • School Crossing Guards are available on pedestrian routes to the City’s schools. Please maintain physical distancing from the Crossing Guard and other school crossing users whenever possible.
  • More information, and a map of School Crossing Guard locations, are available at www.thunderbay.ca/crossingguards.

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D

 Deaths
 Departments
 Dog Parks
  •  The following dog parks are open: 

    • Beverly Street Dog Park

    • Centennial Park and Buffer

    • Hillyard

    • Westfort Playfield

  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • If an individual arrives at an amenity such as an off-leash dog area that is crowded, they should wait until there is enough space to physically distance, or return at another time. Signage will be updated as possible. 
 Drinking Water
  • The City’s Water Authority continues to operate and maintain the drinking water system to provide safe drinking water to the community. The City’s drinking water is continuously tested, monitored, and analyzed in accordance with Ministry regulations and approvals.
  • The City continues to operate and maintain two residential water fill stations/tap houses (Valley Street Water Fill Station and Highway 61 Water Fill Station) to provide rural Thunder Bay residents with potable water. There is also one water fill station for commercial use only (Central Avenue Water Fill Station).
  • Residents can buy residential fobs at the following locations:
  • Oliver Road Can-op, 1419 Oliver Rd
  • South Neebing Variety, 2060 Hwy 61 (Hwy 61 at Mountain Rd)
  • To arrange or refill a commercial fob, customers can call: 625-2249 to purchase a fob or re-load it over the phone using a credit card. New fobs will be mailed out to customers.
  • Visit www.thunderbay.ca/leadpipes for the application to the Lead Water Service Replacement Loan Program.
 Drug Strategy

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 EarthCare
 Economic Development & Recovery
  • The City of Thunder Bay recognizes the impact that the COVID-19 Pandemic will have on small businesses and entrepreneurs. City Council and Administration have had many discussions, and have made and continue to make decisions to help alleviate the financial pressures. At the City Council Meeting on March 30, Council approved:
    • Deferring the May 6 property tax installment deadline to July 8
    • Having an additional 90 days to pay water bills
    • Extending the application deadline for Tax and Water Credit Programs until Sept. 1
    • Postponing all arrears and collections until Sept. 30
    • Extending the payment period for City invoices to 90 days
    • Waiving the fees Business Permits and License Fees for 3 months
    • Reducing the Sign Permit fees by 25% for 1 year
    • The Provincial and Federal Governments also have programs in place to help support small businesses and entrepreneurs.
  • The City continue to work the Chamber of Commerce and the Community Economic Development Commission (CEDC) to plan for the future, including a post-pandemic plan.
  • The CEDC team is here to help local businesses through the COVID-19 pandemic and support their strong recovery. Contact them for consultations and advice including accessing supports provided by the Government of Canada, Government of Ontario, and stakeholder organizations. Visit https://gotothunderbay.ca/how-we-help/entrepreneur-centre/
  • On June 5, the Thunder Bay Economic Development Commission (CEDC) announced the creation of an Economic Recovery Task Team to explore innovative ways the City can respond and help businesses recover from COVID-19. It also announced an additional $75,000 in funding for a local entrepreneur training program. Read more: https://bit.ly/2XBSAYX
  • View the Q&As on Economic Recovery from the Mayor's Town Hall with Eric Zakrewski, CEO CEDC, on May 12, 2020.
  • Visit: www.gotothunderbay.ca
 Emergency Planning
  • The City of Thunder Bay has been actively monitoring the COVID-19 situation as it evolves and is following its pandemic response plan.
  • Mayor Bill Mauro and City Administration are in regular contact with Dr. Janet DeMille, Medical Officer of Health & Chief Executive Officer of the Thunder Bay District Health Unit, to monitor the situation and the response from the Public Health Agency of Canada and the Ontario Ministry of Health.
  • The Municipal Emergency Control Group is meeting weekly to monitor and manage the COVID-19 situation in Thunder Bay. This is a coordinated community response to the situation.
  • The Emergency Control Group includes: the City of Thunder Bay, Thunder Bay Police Service, Thunder Bay Fire Rescue, Superior North EMS, meeting with the Thunder Bay District Health Unit, Thunder Bay Regional Health Sciences Centre, District of Thunder Bay Social Services Administration Board, Tbaytel, Thunder Bay Airport, Synergy North, Lakehead Public Schools, the Catholic District School Board, Aurora Borealis Catholic District School Board, Confederation College and Lakehead University.
  • Learn more about the City's COVID-19 response at www.thunderbay.ca/coronavirus
 Employment Opportunities
  • The Corporation continues to recruit for essential positions during this time, such as personal support workers in long-term care. View active job postings at www.thunderbay.ca/jobs
 Engagement Opportunities
 Environmental Information
 Events
  • At this time, event licenses may not be issued based on the provincial and Thunder Bay District Health Unit guidelines as it pertains to safety protocol during the pandemic.
  • Park/facility bookings are cancelled for two business weeks beyond the extension of orders limiting these activities.
  • All events must follow the current Ontario Provincial gathering limits.
  • Outdoor gatherings for the purposes of a wedding, funeral or a religious service, rite or ceremony are permitted under Provincial regulations. Event organizers may contact Infrastructure and Operations or Event Services as appropriate to apply for permission to host events that comply with Provincial orders.
  • The Arts and Heritage Awards have been deferred to 2021.
  • For event bookings, visit: www.thunderbay.ca/eventservices or call: 629-7098 (Monday – Friday, 8:30 am – 4:30 pm).
  • For general inquiries on City-run events, call: 628-5250
  • For event tickets, call: 625-2929

 

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 Facebook
 Facilities
  • Pre-screening is required before entering any City recreational facility. To complete the screening online for Pools, Fitness, Arenas & Stadia, visit: www.thunderbay.ca/rfst; for screening at 55 Plus Centres, visit: www.thunderbay.ca/oast
  • Capacity limits, where physical distancing can be maintained:
    • 10 people in indoor areas with weights and exercise machines
    • 10 people in all indoor classes or 25 people in outdoor class
  • No spectators are allowed, except for one parent/guardian per child under 18 for supervision
  • Activities that are likely to result in individuals coming within 2 metres of each other are not permitted; no contact permitted for team or individual sports
  • Patrons may only be in the facility for 90min. or less except if engaging in a sport
  • Memberships to Canada Games Complex can be continued or placed on hold until moving back to level Orange. Call 684-3333 for membership inquiries.
  • Visit www.thunderbay.ca/recreation for specific facility details.
  • Participant group size is maximum 10 plus organizational staff such as coaches, designates, managers and trainers
  • Also see Fort William Stadium, Arenas, Community Centres, Child Care, Pools listed Swimming, and Splash Pads.
 Facility Rentals             
  • For facility rental inquiries, call 625-2227.
 Fees and Charges
  • Transit fees have resumed as normal. Learn more about Transit.
  • Vehicles may park at metered parking spaces for free for a maximum of 15 minutes during curbside pick-up otherwise payment is required. Vehicles parked at expired meters will be ticketed. All other parking regulations continue to remain in effect and will be enforced.
  • Monthly Rental Parking Customers – Accounts are automatically being renewed. Payments can be made by mail, dropbox, or over the phone with a credit card. Please call 807-625-2370 if you have any questions regarding your account.
  • Parking Tickets - If you received a Parking Infraction Notice (parking ticket) after March 1, 2020, you have until February 26, 2022 to exercise one of the options set out on the back of the Notice. If you do not respond by February 26, 2021 you may be deemed not to dispute the charge and a justice may enter a conviction for the offence. Tickets can be paid by mail, dropbox, in person, or over the phone by calling 807-625-2370.
  • For more on user frees visit: www.thunderbay.ca/userfees
 Finance
 Financial Relief During COVID-19
  • Early in the pandemic City Council approved financial relief during COVID-19. View a record of the relief offered at that time (March 31, 2020). These relief measures existed for a specified period of time as outlined and may no longer apply at this time.  

  • Sign Permit Fees Reduced by 25% until March 2021

  • Fees waived on outdoor patio set-up: All municipal fees associated with restaurants and retailers setting up outdoor patios or displays have been waived. Read more: https://bit.ly/30Mx5GI access applications and details at www.thunderbay.ca/patios

 
 Fire
  • For emergencies, call 9-1-1
  • For non-emergencies, call: 625-2764 or visit: www.thunderbay.ca/fire
  • Emergency response will not change. Fire Stations are fully staffed and able to respond to emergencies. Fire Fighters have introduced enhanced personal protective equipment protocols and procedures. Fire prevention and inspection services are reduced, however, officers are still responding to fire life safety concerns. Follow-up with customers will take place by phone or email where possible.
  • Fire Stations are closed to the public due to the Covid-19 emergency, so burn permits can only be renewed and applied for online. New permit applications require an inspection by Thunder Bay Fire Rescue personnel, and those inspections will be completed as soon as possible. Thunder Bay Fire Rescue reminds citizens that any outdoor burning within the City of Thunder Bay requires a permit. Permit rules and regulations are strictly enforced and failure to obtain a permit or follow the permit rules will result in prosecution and fine. Learn more at www.thunderbay.ca/fire
 Flooding
 Fort William Stadium 
  • Fort William Stadium is now open. Contact the Facility Booking Coordinator at 625-2434.
 Freedom of Information
  • Freedom of Information (FOI) and correction of personal information requests received from the public continue to be important to us. However, due to the exceptional nature of the COVID-19 pandemic, the public should be aware that the City of Thunder Bay FOI Office will have limited capability at this time to receive, process and respond to requests in a timely manner. As such, our ability to respond to requests within the FIPPA / MFIPPA legislated timelines may be impacted.
  • If your new request is not urgent, please wait to submit it until normal operations resume.
  • If you have an urgent request, such as for health and safety, compassionate and humanitarian reasons, or you need assistance, contact the City of Thunder Bay FOI Office by email at archives@thunderbay.ca
  • We apologize in advance for any inconvenience that this may cause for you and invite you to call 807-630-2381 or email archives@thunderbay.ca if you wish to discuss your request further.

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 Garbage Collection
  • Garbage collection is still continuing on residents’ regular collection date. To find out when your collection date is, check your waste collection calendar visit: www.thunderbay.ca/waste
  • The garbage item limit of two non-tagged items remains the same. A third item of garbage will be collected if it has a garbage item tag is attached. Garbage item tags can now be purchased over the phone during the hours of 8:30 am - 4:30 pm, by calling 625-2266. Credit card payment only. Tags will be mailed out to residents. They can also be purchased in-person at the Landfill Site.
  • Residents asked to practice safe waste disposal by bagging all waste rather than placing it loosely in garbage containers or cans.
  • NEVER place used PPE items (masks, gloves, face shields) loose in your garbage can – make sure these items are bagged.
  • Reduce the amount of waste you are placing at the curb as much as possible.
  • Respect physical distancing with waste collection operators and do not approach the vehicle.
 Get Involved
 Golf
  • Chapples and Strathcona golf courses are open seasonally.
  • Prior to attending, to keep yourselves and others safe, please read the new Golf Course Rules and Regulations: https://bit.ly/tbay-golfcourse-changes
  • Tee times can be booked online, or by calling Chapples 625-2582 or Strathcona 683-8251.
  • For user safety, there will be no walk-up reservations. If you don’t have a tee time, you will still have to call the Pro Shop.
  • Arrive no earlier than 30 minutes to your scheduled tee time.
  • Please pay attention upon arrival to signage providing instructions on how to check-in and proceed with your round.
  • For more information, call the Supervisor of Golf Services: 626-3122
  • Visit: www.thunderbay.ca/golf
 Graffiti
 Grants
 Green Initiatives

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 Heritage
 History
 Home and Property
 Homes for the Aged
  • As we continue to have the safety of our residents/tenants and staff as our # 1 priority, operational changes have been put into effect until further notice, which include restricting short-term absences to essential absences only, restricting general visitation to essential visitors only and encouraging window and FaceTime visits.
  • For more information, contact the Pioneer Ridge Business Office at 684-3910, or the Administrator Office at 684-3917.
  • For more information, contact the Jasper Place Office 684-2990, or the Program Manager at 684-3048.

 

VIRTUAL VISITS

Pioneer Ridge

  • Virtual visits are continuing and strongly recommended. We have seen great success with virtual visits and the ability to increase the much-needed contact with friends and family members, while maintaining social distancing.
  • Virtual visits are all pre-scheduled by calling the scheduling coordinator line at 684-3956 between the hours of 9 am – 4 pm, Monday to Friday. 

Jasper Place

  • Virtual visits are all pre-scheduled by calling the Recreation Department at 684-2928

 
 Housing
  • Contact the District of Thunder Bay Social Services Administration Board at 766-2111 or visit www.tbdssab.ca
 Hydro

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 Indigenous Relations & Inclusion
 • Visit: www.thunderbay.ca/indigenousrelations 
 Instagram
 • Visit the City of Thunder Bay’s official Instagram page @CityOfThunderBay

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J

 Jasper Place
  • Please see information listed under "Homes for the Aged" which pretains to both Jasper Place and Pioneer Ridge.
 Jobs
  • The Corporation continues to recruit for essential positions during this time, such as personal support workers in long-term care. View active job postings at www.thunderbay.ca/jobs

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 Kids Activities

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L

 Landfill Site
  • The Solid Waste & Recycling Facility (Landfill Site) remains open during normal operating hours: Monday - Friday: 8 am - 6:30 pm, Saturday: 8 am - 4:30 pm. This includes access to recycling, household hazardous waste, electronic waste and leaf and yard waste drop off. The Landfill Site is closed Sundays and statutory holidays including Easter Monday, Civic Holiday and Remembrance Day.
  • Only 10 vehicles will be allowed into the Solid Waste & Recycling Facility (Landfill Site) at one time. Residents should maximize their loads to minimize trips and are encouraged to use debit/credit tap payment to reduce contact
  • Before making a trip to the Solid Waste & Recycling Facility (the Landfill Site), check out the LIVE camera to see how busy the site is at: www.thunderbay.ca/landfill.
  • There are currently no tours at the Landfill Site.
 Leaf and Yard Waste Collection
  • Leaf and Yard Waste Collection takes place on a designated date near the end of October, on your regular recycling date.
  • To find out your collection date, check your waste collection calendar visit: www.thunderbay.ca/waste.
 Libraries
 Licences
  • Staff continue to be available to issue Taxi and Vehicle for hire licences. Call: 625-2710 (Monday – Friday, 8:30 am – 4:30 pm)
  • Staff continue to be available to issue Licences of Access or Occupation. Call: 625-2911, or email joel.depeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
  • Visit: www.thunderbay.ca/licences
  • Also see Marriage Licences
 Litter
 Long-Term Care

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M

 Maps
  • Staff continue to be available to provide custom mapping services. Call: 625-2550, or email susan.henton@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
  • Visit: www.thunderbay.ca/maps
 Marina
  • The Marina is open for recreational boating seasonally.
  • Boat launches are open seasonally with restrictions on physical distancing and gathering size.
  • Visit www.thunderbay.ca/marina or call 625-2266 (Monday - Friday, 8:30 am – 4:30 pm)
 Marriage
  • To arrange for a Marriage Licence, visit: www.thunderbay.ca/licences or call 625-2230, (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
  • If you’re marriage licence has expired and you were not able to have your ceremony due to COVID-19, the fee for re-issuing your license will be waived. You must return your original license to City Hall.
 McKellar Mall
  • Victoriaville Centre and McKellar Mall continue to be open to the public with measures to help reduce the spread of COVID-19: Both facilities are open to the public from 9 am to 5 pm, Monday to Friday (excluding any holidays).
  • Public access is available via the West McKellar Mall entrance across from Renco Family foods and the Justice Ave. doors only
  • Appointments scheduled outside of regular Centre hours must be arranged with individual businesses.
  • City of Thunder Bay offices remain closed to the public and meetings with staff are available on a limited basis by appointment only. To schedule an appointment view City contacts listed above.
  • Both facilities are open to the public from 9 am to 5 pm, Monday to Friday (excluding any holidays).
  • Appointments scheduled outside of regular Centre hours must be arranged with individual businesses.
  • City of Thunder Bay offices remain closed to the public and meetings with staff are available on a limited basis by appointment only. To schedule an appointment view City contacts at www.thunderbay.ca/coronavirus  
 Meals on Wheels
  • Meals on Wheels will continue to be delivered using a contactless delivery method.
  • Procedures may be adjusted as the COVID-19 situation changes to ensure the safety of our volunteers and clients in the community.
  • Contact Meals on Wheels Office at 625-3667, or the Program Manager at 684-3048, or visit: www.thunderbay.ca/mealsonwheels.
 Media Releases
 Mytbay Newsletter 
  • The City newsletter, which typically comes out every second month, is temporarily on hold while regular COVID-19 pandemic response communications are distributed to residents through all City channels on an ongoing basis at this time.
  • Visit: www.thunderbay.ca/mytbay

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 News
 Newsletter
  • The City newsletter, which typically comes out every second month, is temporarily on hold while regular COVID-19 pandemic response communications are distributed to residents through all City channels on an ongoing basis at this time.
  • Visit: www.thunderbay.ca/mytbay

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 Official Plan
 Older Adults

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 Parking
  • For general parking inquires, call: 807-625-2370 or visit: www.thunderbay.ca/parking  
  • Vehicles may park  at metered parking spaces for free for a maximum of 15 minutes during curbside pick-up otherwise payment is required. Vehicles parked at expired meters will be ticketed. All other parking regulations continue to remain in effect and will be enforced.
  • Monthly Rental Parking Customers – Accounts are automatically being renewed. Payments can be made by mail, dropbox, or over the phone with a credit card. Please call 807-625-2370 if you have any questions regarding your account.
  • Parking Tickets - If you received a Parking Infraction Notice (parking ticket) after March 1, 2020, you have until February 26, 2021 to exercise one of the options set out on the back of the Notice. If you do not respond by February 26, 2021 you may be deemed not to dispute the charge and a justice may enter a conviction for the offence. Tickets can be paid by mail, dropbox, in person, or over the phone by calling 807-625-2370.
 Parks
  • Playgrounds in City parks are open. Signage has been posted at sites listing user requirements due to COVID-19.
  • Users must sanitize or wash their hands before entering the playground area, maintain physical distancing of at least two metres from other playground users who are not from the same household, and if the resident has experienced any COVID-19 symptoms, they are instructed not to use the playground.
  • Chippewa Park is open, but some park amenities remain closed - signage is posted. Individuals visiting the park must also follow the community access restrictions put in place by Fort William First Nation, and limit activity to within the park. Camping at Chippewa will remain closed for the summer of 2020. Sandy Beach is open seasonally.
  • The following parks, fields and amenities are open, weather permitting or seasonally. Note that while in Level RED of Ontario’s COVID-19 Response Framework, team sports are not permitted, and no contact is permitted for team or individual sports: 
    • Baseball fields: Academy Ball Diamonds (Lobbers North, South and Complex), George Burke Park, North McIntyre Community Centre, Northwood Playfield, Park Arena, Slovak Ball Diamond, South Neebing Community Centre, Waddington Park, Westfort Playfield
    • Soccer fields: Jumbo Gardens Playfield, Northwood Playfield, South Neebing Community Centre
    • Tennis courts: Boulevard Lake Park, Centennial Village Parkette, Oliver Road Community Centre, South Neebing Community Centre, Westfort Playfield
    • Basketball courts: Centennial Village Parkette, Dease Park, Humber Park, Northwood Playfield, Oliver Road Community Centre, South Neebing Community Centre, Westfort Playfield
    • Skateboard/BMX parks: Jumbo Gardens Playfield, Prince Arthur's Landing, West Thunder Community Centre
    • Off-leash dog parks: Beverley Street Dog Park, Centennial Park and Buffer, Hillyard, Westfort Playfield
    • Permanent rinks: Jumbo Gardens Playfield, North McIntyre Community Centre, Oliver Road Community Centre
    • Shelter/gazebo/picnic areas: Alma Adair, Boulevard Lake Park, Lorne Allard Fisherman's Park, Prince Arthur's Landing, Waverley Park
    • Boat/canoe/kayak launch: Kam Park, Lorne Allard Fisherman's Park, McKellar Boat Launch, Neste Boat Launch (Mountdale Ave.), Prince Arthur's Landing
    • Disc golf: Boulevard Lake Park
  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • If an individual arrives at an amenity, such as an off-leash dog area, sports field or picnic area, that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.
  • See more on Splash Pads.
  • Parks washrooms are open seasonally as follows:
    • Centennial, Boulevard Pavilion, Rita Street, Marina Park, Chapples Loop, and Vickers Park will be 7-day operations
    • Chippewa Park will be 6-day operations (closed Saturday)
    • Hours are different depending on the site as they are based on location demands. Hours will be posted on the doors.
    • Two-metre physical distancing requirements must be followed
    • Some sinks/stalls have been closed off to promote physical distancing and to maintain building code requirements.
    • Follow all posted signage and instructions
  • Outdoor pools are closed for the season.
  • City campgrounds at Chippewa and Trowbridge remain closed.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
  • Residents are urged not to dispose of any household waste in public parks or private spaces. Doing so is a violation of the City By-law and overwhelms these facilities, resulting in waste and debris contaminating our city. By-law officers will be investigating violations and offenders can be fined up to $5,000. To report a garbage or recycling concern on City property, visit: www.thunderbay.ca/reportaproblem
Permits
  • For Driveway Permits, Heavy/Oversized Load Applications or Sewer & Water Connections/Disconnections call: 625-2266
  • To arrange for Burn Permits, visit: www.thunderbay.ca/fire. Fire protection certificates and reports will be accepted electronically and reviewed remotely. Permits continue to be issued.
  • To arrange for a Demolition Permit, call: 625-2574, or email penny.kok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). 
  • To arrange for a Sign Permit, , call: 625-2216 (Monday – Friday, 8:30 am – 4:30 pm). Sign permit fees will be reduced by 25% until March 2021 , to provide financial relief during COVID-19.
  • To arrange for a Utility Location Permit, visit: www.thunderbay.ca/utilities or call: 625-2266 (Monday – Friday, 8:30 am – 4:30 pm)
 Pingstreet
Pioneer Ridge
 Planning
  • Staff continue to be available to receive and process all Planning Applications.
  • To arrange for a Planning Application (Consent to Sever, Minor Variance, Official Plan Amendments, Plan of Subdivision, Site Plan Control or Zoning By-Law), visit: www.thunderbay.ca/planningapplications or call: 625-2531, or email jill.thompson@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) Meetings with staff are available by appointment.
  • City Council and the Committee of Adjustment are conducting virtual public meetings to consider planning applications.
 Police
 Policies - City Database
 Pools
 Pothole Information
 PRO Kids
 Procedures - City Database
 Proclamations
 Programs & Activities Guide 
 Property Taxes & Credits
Provincial Offences Court (POA)
  • All in-person court matters are not being held at this time. 
  • Learn more about services at www.thunderbay.ca/court
 Public Notices

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R

 Racism
 Real Estate
  • Staff continue to be available to provide general information about City owned land and to respond to enquiries related to the purchase of City Land or Laneways, Easements, or Licences of Access or Occupation.
  • Visit: www.thunderbay.ca/realestate or call: 625-2911, or email joel.depeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.   
  • Learn more about patios at www.thunderbay.ca/patio
 Recreation Information
 Recycling
  • Recycling collection continues on residents’ regular collection date.
  • To find out your collection date, check your waste collection calendar: www.thunderbay.ca/waste
  • The Solid Waste & Recycling Facility (Landfill Site and Recycling Depot) remains open during normal operating hours: Monday - Friday: 8 am - 6:30 pm, Saturday: 8 am - 4:30 pm, Closed Sundays and statutory holidays including Easter Monday, Civic Holiday and Remembrance Day.
  • Recycling Depots (Mountdale Avenue & Walsh Street location and Front Street location) continue to operate during normal business hours: Monday – Saturday: 8 am - 6:30 pm
 Report a Problem
  • To report a problem, visit www.thunderbay.ca/reportaproblem
  • To report an Infrastructure & Operations related problem (roads and bridges; street lighting; traffic control; water supply; water distribution; waste reduction and recycling, including collection and disposal; sewage collection and treatment; drainage; park operation and maintenance; and administrative functions) call the Infrastructure & Operations Dispatch at 625-2195 or email publicworks@thunderbay.ca
 Reports
 Request for Proposal
  • Visit: www.thunderbay.ca/bids or call: 625-2252 (Monday – Friday, 8:30 am – 4:30 pm)
  • Post also appear in the Chronical Journal under Notices & Tenders  
 Respect
 Road Work
  • Visit: www.thunderbay.ca/roadwork.
  • Planned capital construction work will resume following spring thaw. 
  • For heavy/oversized load applications, sewer and water connections/disconnections, contract books for capital projects, and general engineering inquiries call: 625-2266 (Monday – Friday, 8:30 – 4:30 pm)
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Roads
  • Roads staff continue to maintain traffic and pedestrian control devices required for the safety of motorists and pedestrians.
  • Roads staff continue to maintain legal traffic control signage and pavement markings (Monday – Friday 8:30 am – 4:30 pm, and 24 hours a day to deal with emergencies that require immediate response).
  • Roads staff will continue with winter operations (Compliance with Section 44 of the Municipal Act 2001) to provide minimal requirements for snow plowing and sanding, and to maintain open and safe streets. Roads staff will be required to patrol, sand, perform plow operations, and perform emergency road maintenance.
  • In summer, roads staff will provide summer operations (Compliance with Section 44 of the Municipal Act 2001) which will include services for washouts, potholes, trip hazards, road closures, flood control, traffic markings. Emergency response 24 hours per day to deal with immediate hazards.
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

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Scrolls
  • You can request a scroll for anniversaries, birthdays, and grand openings. Visit www.thunderbay.ca/en/city-hall/mayor-requests or call 625-2230.
  • Scrolls will be available for pick up. At this time, requests for presentation by Mayor & Council will not be accepted.

 
 Seniors Information
 Sewage
  • The City continues to provide for safe collection and treatment of wastewater. The Water Pollution Control Plant and associated sewage lift stations continue to operate in accordance with Ministry Environmental Compliance Approvals.
  • Residents are urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Skateboarding
  • The following skateboard/BMX parks are open seasonally: 
    • Chapples Recreational Area South
    • Prince Arthur's Landing
    • South Neebing Community Centre
    • Waddington Park
    • West Thunder Community Centre
  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • If an individual arrives at an amenity that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.
 Skating
 Snow Removal
  • Roads Staff will continue with winter operations (Compliance with Section 44 of the Municipal Act 2001) to provide minimal requirements for snow plowing and sanding, and to maintain open and safe streets (arterial & collectors).
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Social Assistance
  • Contact the District of Thunder Bay Social Services Administration Board at 766-2111 or visit www.tbdssab.ca
 Social Media
  • City of Thunder Bay’s Facebook Account: www.Facebook.com/CityofThunderBay
  • City of Thunder Bay’s Instagram Account: @CityofThunderBay
  • City of Thunder Bay’s Twitter Account: @CityThunderBay
  • City of Thunder Bay’s YouTube Account: @CityThunderBay
 Splash Pads
 Sports
  • Capacity limits, where physical distancing can be maintained
    • 10 people in indoor areas with weights and exercise machines
    • 10 people in all indoor classes or
    • 25 people in outdoor classes
  • No spectators permitted, however each person under 18 may be accompanied by one parent or guardian
  • Pre-screening is required before entering any City recreational facility. To complete the screening online for Pools, Fitness, Arenas & Stadia, visit: www.thunderbay.ca/rfst; for 55 Plus program pre-screening, visit www.thunderbay.ca/oast
  • For facility rental inquiries, contact 625-2227
  • The following sports fields and amenities are open seasonally. Note that while in Level RED of Ontario’s COVID-19 Response Framework, team sports are not permitted, and no contact is permitted for team or individual sports: :  
    • Baseball fields: Academy Ball Diamonds (Lobbers North, South and Complex), George Burke Park, North McIntyre Community Centre, Northwood Playfield, Park Arena, Slovak Ball Diamond, South Neebing Community Centre, Waddington Park, Westfort Playfield
    • Soccer fields: Jumbo Gardens Playfield, Northwood Playfield, South Neebing Community Centre
    • Tennis courts: Boulevard Lake, Centennial Village Parkette, County Park, Oliver Road Community Centre, South Neebing Community Centre, Volunteer Pool Community Centre, Waddington Park, West End Recreation Area, Westfort Playfield, Wilson Street Parkette
    • Basketball courts: Centennial Village Parkette, Dease Park, Humber Park, Northwood Playfield, Oliver Road Community Centre, South Neebing Community Centre, Westfort Playfield
    • Volleyball Court: North End Park and Buffer
    • Skateboard/BMX parks: Jumbo Gardens Playfield, Prince Arthur's Landing, West Thunder Community Centre
    • Permanent rinks: Jumbo Gardens Playfield, North McIntyre Community Centre, Oliver Road Community Centre
    • Shelter/gazebo/picnic areas: Alma Adair, Boulevard Lake Park, Lorne Allard Fisherman's Park, Prince Arthur's Landing, Waverley Park
    • Boat/canoe/kayak launch: Kam Park, Lorne Allard Fisherman's Park, McKellar Boat Launch, Neste Boat Launch (Mountdale Ave.), Prince Arthur's Landing
    • Disc golf: Boulevard Lake Park
  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • If an individual arrives at an amenity, such as a sports field, that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.
  • See more on Swimming listed below.
 Strategic Plan
 Swimming
  • Churchill Pool and Canada Games Complex will reopen with limited pool capacity.
  • Pool bookings are 1 hour maximum and must be booked in advance (or at entrance).
  • Patrons may only be in the facility for 90 minutes except if engaging in a sport
  • Pre-screening is required before entering any City recreational facility. To complete the screening online for Pools visit: www.thunderbay.ca/rfst     
  • For a listing of available aquatics programs, view The Key at: www.thunderbay.ca/thekey  
  • Program registration can be made by calling 625-8463, 8:30 am-4:30 pm (Monday – Friday).
  • Program payment can be made over the phone by credit card, or in-person through scheduled appointment as needed.
  • Churchill Pool: Call 577-2538 to book a swim time or visit www.thunderbay.ca/churchillpool for more details.
  • Canada Games Complex: Call 625-3738 to book a swim time or visit www.thunderbay.ca/cgc to pre-book online.
  • Volunteer Pool is remains closed and is under review for potential reopening at a later date.
  • Showers in change rooms will not be available, but showers on pool deck are available for pool users to rinse off after swimming. Family and accessible on-deck change area will be open.
  • Bathrooms and change rooms will be available for use, with every second stall open for physical distancing. No access to sauna or hot tub.
  • For information on aquatics/fitness memberships call: 625-3738 
  • Learn more: www.thunderbay.ca/cgc
  • Learn more about Beaches, and Splash Pads.

 
 Street Lights and Signals 
  • Roads Staff continue to maintain traffic and pedestrian control devices required for the safety of motorist and pedestrians.
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca.
Street Signs  
  • Roads Staff continue to maintain legal traffic control signage and pavement markings (Monday – Friday 8:30 am – 4:30 pm, and 24 hours a day to deal with emergencies that require immediate response).
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca.

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T

 Taxes
  • Property taxes can be paid on-line, by telephone banking, on-line with your credit card (plastiq.com - a service fee applies), in person at your bank, or by mailing a cheque to City of Thunder Bay, PO BOX 800, Thunder Bay ON P7C 5K4 
  • Visit: www.thunderbay.ca/taxes
  • Learn more about tax credits at www.thunderbay.ca/rebates
 Tenders
 Tennis
  • The Thunder Bay Community Tennis Centre is currently closed for the winter. The Tennis Centre is a City-owned facility which is operated by the Thunder Bay Tennis Centre organization.
  • For inquiries and more information, contact the Thunder Bay Community Tennis Centre directly at 577-1514 or visit their website at www.thunderbaytennis.com
  • Public tennis courts at City parks are open seasonally.

 
 Tourism
  • The Terry Fox Visitor Centre is currently closed. This includes the restrooms. 
  • Staff are available to answer visitor inquiries via telephone (807) 983-2041 or toll-free 1-800-MOST-FUN (667-8386)) and email at visit@thunderbay.ca
  • Visit: www.visitthunderbay.com
  • View the Q&As on Economic Recovery (including questions on Tourism recovery) from the Mayor's Town Hall with Eric Zakrewski, CEO CEDC, on May 12, 2020. Visit www.thunderbay.ca/TownHallQuestions
 Trails
  • City trails are open, but residents are urged to heed Public Health advice and practise physical distancing of two metres from others if they are planning to visit a City trail.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Transit
  • Due to the pandemic, Thunder Bay Transit has adjusted service levels until further notice to best meet fluctuating ridership levels and customer demands.
  • For information on the current schedule visit: www.thunderbay.ca/transit or call Transit Customer Service at 684-3744.
  • The Waterfront Terminal is open to the public. For the safety of all passengers waiting for buses inside of the terminal building, occupancy will be limited to 16 persons maximum. Masks or face coverings are mandatory when inside the terminal building, and everyone must maintain physical distancing of two metres or six feet from others.
  • Use transit for essential travel only.
  • Front door boarding and fare collection has resumed on all transit buses. New safety shields have been installed on buses to allow safe interactions between passengers and operators.
  • The 20-ride punch passes has been discontinued. Customers currently holding these passes can exchange remaining rides on their passes for tickets at the Transit Office on Fort William Road which has reopened. Questions can be directed to Transit’s customer service line at 684-3744. 
  • Wear a face covering or non-medical mask when traveling on Thunder Bay Transit.
  • Maintain social distancing while riding the bus and do not approach the driver.
  • Enhancing cleaning is taking place on all buses.
  • Contact Transit Customer Service at 684-3744 (Monday – Friday, 8:30 am – 4:30 pm)
 Trees
  • Emergency tree removal and essential tree maintenance at Parks and on boulevards is continuing, as required.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
Twitter
  • Visit the City of Thunder Bay’s official Twitter account @CityThunderBay

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U

 Utilities
 • Visit: www.thunderbay.ca/utilities 


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V

Victoriaville Centre
  • Victoriaville Centre and McKellar Mall continue to be open to the public with measures to help reduce the spread of COVID-19: Both facilities are open to the public from 9 am to 5 pm, Monday to Friday (excluding any holidays).
  • Public access is available via the West McKellar Mall entrance across from Renco Family foods and the Justice Ave. doors only
  • Appointments scheduled outside of regular Centre hours must be arranged with individual businesses.
  • City of Thunder Bay offices remain closed to the public and meetings with staff are available on a limited basis by appointment only. To schedule an appointment view City contacts listed above.
 Visitor Information
  • The Terry Fox Visitor Centre is currently closed. This includes the restrooms. 
  • Staff are available to answer visitor inquiries via telephone (807) 983-2041 or toll-free 1-800-MOST-FUN (667-8386)) and email at visit@thunderbay.ca
  • For more information, visit: www.visitthunderbay.com
 Volunteers

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W

 Walking
  • Getting outside and being active is good for your well-being.
  • Residents are asked to practise physical distancing when walking on streets, sidewalks and on trails by keeping two metres from other people.
 Water Bills
 Water Credits
 Water Distribution & Wastewater Collection
  • Staff continue operations of the water distribution and wastewater collection systems. All emergency repairs and response will continue, such as response to water main breaks and sewer blockages.
  • Residents are urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Water Fill Stations
  • The City continues to operate and maintain two residential water fill stations/tap houses (Valley Street Water Fill Station and Highway 61 Water Fill Station) to provide rural Thunder Bay residents with potable water. There is also one water fill station for commercial use only (Central Avenue Water Fill Station).
  • Residents can buy residential fobs at the following locations:
    • Oliver Road Can-op, 1419 Oliver Rd
    • South Neebing Variety, 2060 Hwy 61 (Hwy 61 at Mountain Rd)
  • To arrange or refill a commercial fob, customers can call 625-2249 to purchase a fob or re-load it over the phone using a credit card. New fobs will be mailed out to customers.
Water - Lead Water Service Replacement Loan Program 
  • City Council approved an interest-free loan program that will allow property owners to borrow funds from the city to assist in the replacement of privately owned lead water service pipes.
  • This program provides financial assistance to homeowners to reduce lead levels in drinking water at the tap. Loans for up to $3,000 of eligible costs are available, for five years, or 10 years for property owners that qualify under the Tax and Credit Program for Low-Income Seniors and Low-Income Persons with Disabilities or the Tax and Water Credit Program for Low-Income Persons.
  • Loan approvals will be subject to the availability of funding and priority given on a first-come first-served basis.
  • Lead Water Service Replacement Loan Program Application Form
  • Learn more about lead in drinking water at www.thunderbay.ca/leadpipes 
Water Meter Readings
  • Readings can be submitted by calling 625-3160 (24-hr service), or online at www.thunderbay.ca/WaterMeterReadings between the 1st and 21st of the month.
  • Final readings due to a sale of a property should be called in to the Revenue office at 625-2255 or by emailing taxandwater@thunderbay.ca.
  • If meter readings are not submitted, water usage for the billing period may be estimated. 

 
 Wastewater Treatment Plant (Water Pollution Control Plant)
  • Staff continue to operate the Water Pollution Control Plant and associated sewage lift stations in accordance with Ministry Environmental Compliance Approvals.
  • Water Pollution Control Plant closed to the public – no public tours.
  • Residents are urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups and disruptions to the treatment processes at the Water Pollution Control Plant. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Water Treatment Plant (Bare Point Water Treatment Plant)
  • The City’s Water Authority continues to operate and maintain the drinking water system to provide safe drinking water to the community. The City’s drinking water is continuously tested, monitored and analyzed in accordance with Ministry regulations and approvals.
  • The Bare Point Water Treatment Plant closed to the public – no public tours.
  • Non-regulated testing has been suspended and in-home testing has been deferred.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Waterfront
  • The green spaces and trails at the Waterfront remain available for use, but individuals must maintain the safe physical distance of at least two metres apart from others, about the length of a hockey stick.
  • The playground has reopened.
  • The Marina is open seasonally.
  • Boat launches are open seasonally with restrictions on physical distancing and gathering size.
  • Read more about Splash Pads
  • Visit www.thunderbay.ca/marina or call 625-2266 (Monday - Friday, 8:30 am – 4:30 pm)
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

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X

Y

 Youth
 Youth Inclusion Program
  • The Youth Inclusion Program will not resume in-person neighbourhood programming until level Orange, pending reopening of their partner sites.
  • Virtual programming, outreach and referals will be enhanced during this time. Visit www.thunderbay.ca/yip for details.
  • To access virtual/online program follow the Youth Inclusion Program on Facebook: @ThunderBayYouthInclusion and Instagram: @youthinclusion_tbay.
  • For general inquiries call: 633-5629 (Monday – Friday, 8:30 am – 4:30 pm)
 YouTube

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Z

 Zoning
  • Staff continue to be available to provide Zoning information and Applications for Zoning By-law Amendment are still being received and processed.
  • Visit: www.thunderbay.ca/zoning or call 625-2531, or email jill.thompson@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.

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#

 55 Plus Centre
  • The Thunder Bay 55 Plus Centre and West Arthur Community Centre (55 Plus Programming) will not reopen until returning to Orange, however the following services will continue:
    • Telephone assurance and chat line
    • Various health and wellness virtual workshops
    • Monthly Good Food Box pick-up
    • Income Tax Program
    • River Street Café for curbside pick-up
  • Participants will be contacted if their Winter or Spring registered program was cancelled due to the shutdown and credits will be issued for cancelled classes.
  • For a list of programs, visit the City’s section of The Key (programs subject to change): www.thunderbay.ca/thekey
  • For more information on programs and a monthly menu, visit: www.thunderbay.ca/55Plus

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For more information on COVID-19, visit: www.thunderbay.ca/coronavirus 

 

 

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