Use the A-Z Directory to find out how City services are affected

You may also open the full A-Z Service Directory as a PDF.

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City contacts for information and appointments

Information lines and booking appointments

City services information lines:

  • Aquatics/Fitness Memberships: 684-3323
  • Event Tickets: 625-2929
  • Facility Rentals/Bookings: 625-2227
  • Garbage Item Tags: 625-2266 
  • Golf Services: 626-3122
  • Ice Rentals/Bookings: 625-2434
  • Infrastructure & Operations Dispatch: 625-2195
  • Jasper Place: 684-2990, 684-3048 
  • Meals on Wheels: 625-3667
  • Pioneer Ridge: 684-3910, 684-3917
  • Recreation & Culture General Inquiries: 625-2351
  • Recreation Programs Credits/Refunds: 625-2227 or 684-3323
  • Transit Customer Service: 684-3744

City services information and appointment bookings: 

  • Animal Services: 684-2156
  • Building Services: 625-2578 or 625-2725, or email pkok@thunderbay.ca 
  • City Hall Services (Office of the City Clerk, Commissioners of Oath, Marriage License, Lottery License): 625-2230
  • Licensing & Enforcement: 621-4082  
  • Mountainview Cemetery: 625-3014
  • Parking Authority: 625-2370
  • Planning Services: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca 
  • Realty Services: 625-2991, or email jdepeuter@thunderbay.ca 
  • Sewer & Water Connections/Disconnections, Driveway Permits, Heavy/Oversized Load Applications, Park Bookings, Contract Books for Capital Projects, Marina Contracts, and General Engineering Inquiries: 625-2266

 

A

 Accessibility
 Active Transportation
  • Getting outside and being active is good for your wellbeing and coping with stress.
  • Trails remain open.
  • Physical distancing must be practiced when walking, biking, or visiting parks and trails by keeping two metres from other people.
  • Visit: www.thunderbay.ca/activetransportation or contact the Mobility Coordinator at dsmith@thunderbay.ca 
 Activities
  • For recreation and culture general inquiries, call: 625-2351
  • For information on recreation programs, call: 625-2227
  • The Summer Key, Thunder Bay’s guide to recreation and education programs, is now out and has been delivered to homes.

    City staff are asking residents to keep in mind that due to the production time associated with this publication, some of the program and facility information in The Key may have changed because of COVID-19.  The digital version of the Key will be posted to the City’s website at www.thunderbay.ca/thekey with updated information where available.

    Registration for summer Recreation & Culture programs listed in The Key, originally scheduled for May 4, is postponed until further notice. The Recreation & Culture Division continues to monitor Provincial orders and the Ontario Framework for Reopening to be prepared to welcome participants back to our programs and facilities when it is safe to do so. 

 Advertising and Sponsorships
 Ambulance
  • For emergencies, call 9-1-1
  • For non-emergencies, call 625-3259 or visit: www.thunderbay.ca/ems  
  • If you suspect you may have COVID-19 symptoms, follow-up with the Thunder Bay District Health Unit, learn more at www.tbdhu.com/coronavirus 
 Animal Services
  • The Animal Services Centre is closed to the public and volunteers.
  • Lost pets can be claimed by appointment only, call: 684-2156 (Monday – Friday, 11 am – 5 pm, and Saturday, 12 pm – 4 pm)
  • Animal Services Officers are available to respond to calls seven days per week from 8 am - 9 pm (April - September)
  • Staff will respond to: animals threatening public safety, dog bites, stray or running at large dogs, injured animals, or dead animals. Call: 684-2156.
  • Healthy stray cats will not be picked up at this time.
 Application Forms
  • To pick up a Birth Certificate application, call 625-2230 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for Building Permits, visit: www.thunderbay.ca/buildingpermits , call 625-2578 or 625-2725, or email pkok@thunderbay.ca  (Monday – Friday 8:30 am – 4:30 pm). Building permit appications will continue to be accepted and reviewed to facilitate future construction, however, in accordance with the Provincial announcement, only construction projects deemed essential may take place at this time.

  • To arrange for Burn Permits, visit: www.thunderbay.ca/fire . Fire protection certificates and reports will be acceptd electronically and reviewed remotely. Burn permits are still being issued, however, as of April 3, a Fire Ban is currently in place.

  • To arrange for a Demolition Permit, call: 625-2578 or 625-2725, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Permit applications will continue to be accepted and reviewed to facilitate future work, however, in accordance with the Provincial announcement, only construction projects deemed essential may take place at this time.

  • To arrange for a Driveway Permit, call: 625-2266 (Monday – Friday, 8:30 am – 4:30 pm). Permit applications will continue to be accepted and reviewed to facilitate future work, however, in accordance with the Provincial announcement, only construction projects deemed essential may take place at this time.

  • To arrange for an Easement Reduction, call: 625-2911 or email jdepeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • For Event Bookings, visit: www.thunderbay.ca/events or call: 629-7098 (Monday – Friday, 8:30 am – 4:30 pm). For events in a City park, call: 625-2266 (Monday – Friday, 8:30 am – 4:30 pm). At this time no gatherings larger than five people are permitted and gatherings of any kind are discouraged.

  • To arrange for a Freedom of Information Application, visit: www.thunderbay.ca/applications or call: 625-2270 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Licence of Access (access over City lands or lanes), visit: www.thunderbay.ca/licences or call 625-2911, or email depeuter@thunderbay.ca 

  • To arrange for a Licence of Occupation, a Licence of Occupation – New Construction, or a Licence of Occupation and Access – Fair Market Value, visit: www.thunderbay.ca/licences or call 625-2911, or email jdepeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Lottery Licence, visit: www.thunderbay.ca/lotterylicence or call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.

  • To arrange for a Marriage Licence, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment. Fees for re-issuing marriage licenses & commissioning services will be waived for three months in response to the COVID-19 pandemic situation.

  • To arrange for a Patio Licence, visit: www.thunderbay.ca/licences or call 625-2911, or email jdepeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Planning Application (Consent to Sever, Minor Variance, Official Plan Amendments, Plan of Subdivision, Site Plan Control or Zoning By-Law), visit: www.thunderbay.ca/planningapplications or call 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) Meetings with staff are available by appointment.

 Archives
 Arenas
  • Arenas are closed until further notice.
  • For future ice rentals/bookings, call: 625-2434.
  • Fort William Gardens Box Office is closed to the public.
  • To purchase tickets for the 2021 Scotties Tournament of Hearts Tickets visit: www.curling.ca/2021scotties/tickets or call: 631-9385 (Monday – Friday, 9:30 am – 4:15 pm)
  • All arena concession sites are closed indefinitely until further notice.
 Arts and Culture
  • Visit: www.thunderbay.ca/artsandculture or call 625-2351 (Monday – Friday, 8:30 am – 4:30 pm)
  • An emergency fund has been set-up to assist organizations that are existing recipients of the City’s Community, Youth, and Cultural Funding program during the COVID-19 pandemic. These organizations will be contacted directly.
 Attractions

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B

 Beaches
  • As per the Ontario Government’s Declaration to stop the spread of COVID-19, all outdoor recreational amenities are closed indefinitely including the City’s Supervised beaches.
 Bids and Tenders
  • Visit: www.thunderbay.ca/bids or call: 625-2252 (Monday – Friday, 8:30 am – 4:30 pm).
  • Post also appear in the Chronical Journal under Notices & Tenders  
 Biking/Cycling
  • Getting outside and being active is good for your well-being and coping with stress.
  • Trails remain open.
  • Physical distancing must be practiced when walking, biking, or visiting parks and trails by keeping 2 metres from other peoples.
  • Visit: www.thunderbay.ca/activetransportation or contact the Mobility Coordinator at dsmith@thunderbay.ca 
 Births
  • To pick up a Birth Certificate application, call: 625-2230 to schedule an appointment (Monday – Friday, 8:30 am – 4:30 pm).
 Boating
  • The following boat launches are now open. 
    • Kam Park
    • Lorne Allard Fisherman's Park
    • McKellar Boat Launch
    • Neste Boat Launch (Mountdale Ave.)
    • Prince Arthur's Landing
  • The Marina is also open for recreational boating.
 Boards
 Budget
 Building Information, Permits and Inspections
  • Staff continue to be available to issue Building Permits and perform Inspections of construction. Screening questions will be asked prior to any visits.
  • For general building and construction information or to arrange for a permit, inspection or Property Information Report visit: www.thunderbay.ca/building, call: 625-2578 or 625-2725, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
 Burning Permit
  • Burn Permits are still being issued.
  • To arrange for Burn Permits, visit: www.thunderbay.ca/fire. Fire protection certificates and reports will be accepted electronically and reviewed remotely.
  • Effective April 3, a fire ban is in place on all outdoor burning within Thunder Bay.
 Buses
  • In response to the COVID-19 situation, a revised transit schedule came into effect on Sunday, April 5.
  • View the Transit Schedule at www.thunderbay.ca/transit
  • Effective May 5, Route 6 service to Fort William First Nation has resumed for trips departing from Frederica and Brown between 8:48 am and 3:03 pm only. This service follows the new hours of operation/curfew set by Fort William First Nation.
  • Use transit for essential travel only.
  • Follow the new procedures by boarding and exiting from the back.
  • Maintain social distancing while riding the bus and do not approach the driver.
  • Transit fares have been waived.
  • Enhancing cleaning is taking place on all buses.
  • Transit terminal buildings are closed but service remains available from platforms and stops.
  • Contact Transit Customer Service at 684-3744 (Monday – Friday, 8:30 am – 4:30 pm)
 Business
  • The City of Thunder Bay recognizes the impact that the COVID-19 Pandemic will have on small businesses and entrepreneurs. City Council and Administration have had many discussions, and have made and continue to make decisions to help alleviate the financial pressures. At the City Council Meeting on March 30, Council approved:

    • Deferring the May 6 property tax installment deadline to July 8

    • Having an additional 90 days to pay water bills

    • Extending the application deadline for Tax and Water Credit Programs until Sept. 1

    • Postponing all arrears and collections until Sept. 30

    • Extending the payment period for City invoices to 90 days

    • Waiving the fees Business Permits and License Fees for 3 months

    • Reducing the Sign Permit fees by 25% for 1 year

  • The City continue to work the Chamber of Commerce and the Community Economic Development Commission (CEDC) to plan for the future, including a post-pandemic plan.
  • View the Q&As on Economic Recovery from the Mayor's Town Hall with Eric Zakrewski, CEO CEDC, on May 12, 2020.
  • The Provincial and Federal Governments also have programs in place to help support small businesses and entrepreneurs.Visit: www.thunderbay.ca/business
 Business Permits and Licences
  • To provide financial relief, all 2020 business licence renewals, including taxi licences, will not be charged for three months.
  • Businesses will have an extra three months to pay the licence renewal fee.
 By-laws
  • For general information about City By-laws or to make a complaint, visit: www.thunderbay.ca/bylaw or call 621-4082 (Monday – Friday, 8:30 am – 4:30 pm)

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C

 Calendar 
  • Due to the disruption caused by the COVID-19 pandemic, the City’s events calendar may not be up-to-date. Gatherings of over five people are not permitted at this time. The City’s events calendar can be viewed at: www.thunderbay.ca/calendar
 Campgrounds
  • Campgrounds are currently closed for the season. The City will evaluate if campgrounds will open at a later date. 
 Canada Games Complex
  • The Canada Games Complex is closed until further notice.
  • For information on aquatics/fitness memberships call: 684-3323.
  • Program sessions scheduled to start March 30 - April 30, are cancelled.

  • Credits are being applied for program cancellations. 
  • For program information including credit/refunds call: 625-2227 or 684-3323 (Monday – Friday, 8:30 am – 4:30 pm).
Careers 
  • The Corporation continues to recruit for essential positions during this time, such as personal support workers in long-term care. View active job postings at www.thunderbay.ca/jobs
 Cemeteries
  • Mountain View and St. Patrick’s Cemeteries are open to the public. 

  • Individuals visiting the cemeteries must maintain the safe physical distance of at least two metres apart from others.

  • Visitors cannot use amenities within the cemetery including water taps and benches until the Provincial Declaration of Emergency is lifted.

  • By Provincial Order, funeral services will still be limited to a maximum of 10 attendees, including clergy.  Visitors to the cemetery are asked to be respectful and not approach funeral services.

  • Cemeteries are open to the public daily, a half hour before dawn to a half hour before dusk, year round.

  • Administration building access is by appointment only. For appointments call: 625-3014 (Monday – Friday, 8:30 am – 4:30 pm).
 Child Care
  • TBDSSAB is coordinating Emergency Child Care for essential front line workers. Algoma Child Care Centre has been designated as an emergency child care site, but children will be assigned by TBDSSAB based on priority. Please do not contact the centre directly. Eligible workers can apply at www.thunderbaychildcare.ca. All other City child care centres remain closed.
 City Council
  • On March 25, a by-law was passed to allow members of City Council to participate and vote at meetings electronically during this emergency situation. The Municipal Act previously allowed for Members of Council to participate in meetings electronically, but they were not included in quorum and were not entitled to vote. The amendment passed by the Province of Ontario on March 19, 2020, allows for any member participating electronically to be counted toward quorum and have their vote count only when a state of emergency has been declared. Under the provision in the amendment, a Special Committee of the Whole meeting took place on March 25, 2020, to pass the necessary changes to the Procedural By-law to allow electronic participation.
  • Learn more about Thunder Bay City Council at www.thunderbay.ca/CityCouncil 
  • For more information call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm)
 City Hall
  • City Hall is closed to the public.
  • For City Hall services including Office of the City Clerk, Commissioners of Oath, Marriage License and Lottery License, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
 Claims
  • Any claims filed against the City must be filed with the City Clerk.
  • For more information, call: 625-2230, or email cityclerk@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
Commissioner of Oaths
  • To arrange for an Oath of Affidavit/Statutory Declaration signed and stamped by a Commissioner of Oaths, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.

 Committees
  • The Committee of Adjustment is still accepting and processing applications.
  • To make an application to the Committee of Adjustment for a Consent, Minor Variance or Permission, visit: www.thunderbay.ca/applications or call: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
  • Visit: www.thunderbay.ca/committees
 Community Centres
  • All Community Centres are closed until further notice.
 Community Profile
 Complaints
 Conservation Areas
 Conservatory
  • The Centennial Botanical Conservatory is closed until further notice.
 Contact Us
  • View the listing of City information lines and appointment booking lines posted at the top of this page.
  • For general City inquiries call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm).
 Courts
  • Thunder Bay Court Services office will be closed until further notice. All time periods for applications (i.e. time extensions, re-openings, and trial requests) have been extended until further notice. They will not be accepting these applications at this time.
  • Exception: If your driver’s licence is suspended due to non-payment of a fine, you may request an extension of time to pay or re-opening by submitting an application to tbcourt@thunderbay.ca
 Crime Prevention
 Crossing Guards
  • Crossing Guards are not in service in conjunction with school closures, until further notice.

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D

 Deaths
  • For information on what to do when someone dies, visit: https://www.ontario.ca/page/what-do-when-someone-dies
  • City of Thunder Bay Cemetery grounds remain open for funerals and visitation. Administration building access is by appointment only. For appointments call: 625-3014 (Monday – Friday, 8:30 am – 4:30 pm)
 Departments
 Dog Parks
  • The following dog parks are now open. Others will continue to be opened over the coming days as safety inspections take place. This listing will be updated as spaces reopen. Signage will also be posted at each site as it is opened.

    • Beverley Dog Park

    • Centennial Park and Buffer

    • Hillyard

    • Westfort Playfield

  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • The Ministry of Health is reminding people of the importance of public health measures such as not attending any organized public events or social gatherings of more than five people, practicing physical distancing, handwashing, and staying home when ill.
  • If an individual arrives at an amenity, such as an off-leash dog area, that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.

 

 Drinking Water
  • The City’s Water Authority continues to operate and maintain the drinking water system to provide safe drinking water to the community. The City’s drinking water is continuously tested, monitored, and analyzed in accordance with Ministry regulations and approvals.
  • The City continues to operate and maintain two residential water fill stations/tap houses (Valley Street Water Fill Station and Highway 61 Water Fill Station) to provide rural Thunder Bay residents with potable water. There is also one water fill station for commercial use only (Central Avenue Water Fill Station).

Residents can buy residential fobs at the following locations:

  • Oliver Road Can-op, 1419 Oliver Rd
  • South Neebing Variety, 2060 Hwy 61 (Hwy 61 at Mountain Rd)

To arrange or refill a commercial fob, customers can call: 625-2249 to purchase a fob or re-load it over the phone using a credit card. New fobs will be mailed out to customers.

 Drug Strategy

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E

 EarthCare
 Economic Development & Recovery
  • View the Q&As on Economic Recovery from the Mayor's Town Hall with Eric Zakrewski, CEO CEDC, on May 12, 2020.
  • The City of Thunder Bay recognizes the impact that the COVID-19 Pandemic will have on small businesses and entrepreneurs. City Council and Administration have had many discussions, and have made and continue to make decisions to help alleviate the financial pressures. At the City Council Meeting on March 30, Council approved:

    • Deferring the May 6 property tax installment deadline to July 8
    • Having an additional 90 days to pay water bills
    • Extending the application deadline for Tax and Water Credit Programs until Sept. 1
    • Postponing all arrears and collections until Sept. 30
    • Extending the payment period for City invoices to 90 days
    • Waiving the fees Business Permits and License Fees for 3 months
    • Reducing the Sign Permit fees by 25% for 1 year
    • The Provincial and Federal Governments also have programs in place to help support small businesses and entrepreneurs.
  • The City continue to work the Chamber of Commerce and the Community Economic Development Commission (CEDC) to plan for the future, including a post-pandemic plan.
  • Visit: www.thunderbay.ca/cedc
 Emergency Planning
  • The City of Thunder Bay has been actively monitoring the COVID-19 situation as it evolves and is following its pandemic response plan.
  • Mayor Bill Mauro and City Administration are in regular contact with Dr. Janet DeMille, Medical Officer of Health & Chief Executive Officer of the Thunder Bay District Health Unit, to monitor the situation and the response from the Public Health Agency of Canada and the Ontario Ministry of Health.
  • The Municipal Emergency Control Group is meeting weekly to monitor and manage the COVID-19 situation in Thunder Bay. This is a coordinated community response to the situation.
  • The Emergency Control Group includes: the City of Thunder Bay, Thunder Bay Police Service, Thunder Bay Fire Rescue, Superior North EMS, meeting with the Thunder Bay District Health Unit, Thunder Bay Regional Health Sciences Centre, District of Thunder Bay Social Services Administration Board, Tbaytel, Thunder Bay Airport, Synergy North, Lakehead Public Schools, the Catholic District School Board, Aurora Borealis Catholic District School Board, Confederation College and Lakehead University.
 Employment Opportunities
  • The Corporation continues to recruit for essential positions during this time, such as personal support workers in long-term care. View active job postings at www.thunderbay.ca/jobs
 Engagement Opportunities
 Environmental Information
 Events
  • All licences and permits for community events scheduled until June 6, 2020, have been cancelled.
  • Gatherings of over five people are not permitted at this time.
  • For Event Bookings, visit: www.thunderbay.ca/eventservices or call: 629-7098 (Monday – Friday, 8:30 am – 4:30 pm).
  • For general inquiries on City-run events, call: 628-5250
  • For event tickets, call: 625-2929

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F

 Facebook
 Facilities
  • The City’s recreation and culture facilities and programs have been temporarily closed for an indefinite period. For general inquires call: 625-2351 (Monday – Friday, 8:30 am – 4:30 pm)
  • Facility rental credits are being applied to client accounts.
  • Facility memberships will automatically be extended for the lesser of: the duration of the facility closure, or the remaining membership term as of March 17. Alternatively, clients may contact the City to request a refund for the pro‐rated, unexpired portion of their membership
  • Facility programs scheduled to start March 30 - April 30, are cancelled. Credits are being applied to all accounts. To request a refund instead of a credit, call: 625-2227 or 684-3323, or email communityservices@thunderbay.ca
 Facility Rentals             
  • The City’s recreation and culture facilities and programs have been temporarily closed for an indefinite period. For facility rentals/bookings call: 625-2227 (Monday – Friday, 8:30 am – 4:30 pm)
 Fees and Charges
  • Some fees and charges have been adjusted in response to the COVID-19 situation. City Council has approved relief for those financially impacted by COVID-19. View the financial relief listing at www.thunderbay.ca/coronavirus
  • Transit fees have been waived at this time.
  • On street parking at metered spaces is free for a maximum of two hours until April 30, to facilitate easy pick-up and delivery at local businesses. For parking tickets received March 1 – April 30, payment can be delayed without penalty. Tickets can be paid by mail, in drop-boxes at parkades, or in-person by appointment – contact the Parking Authority at 625-2370.
  • Arrears and collections work will stop until Sept. 30. Residents will not receive arrears notices or collection calls.
  • City invoices issued in April, May, and June, will be due in 90 days compared to the usual 30-day payment terms. These include invoices for childcare services, facility rentals, and monthly lease payments.
  • For more on user frees visit: www.thunderbay.ca/userfees
 Finance
  • Arrears and collections work will stop until Sept. 30. Residents will not receive arrears notices or collection calls.
  • City invoices issued in April, May, and June, will be due in 90 days compared to the usual 30-day payment terms. These include invoices for childcare services, facility rentals, and monthly lease payments.
  • Visit: www.thunderbay.ca/finance
 Financial Relief During COVID-19
 

City Council has approved relief for those financially impacted by COVID-19:

  • Property Tax Deadline Deferred to July 8
    • Your May 6, tax installment is now due July 8
    • Customers set-up with pre-authorized payment (PAP) on due date will see their installment come out July 8
    • Customers with monthly PAP will see no change to scheduled withdrawals unless a change is requested
    • Effective April – June, if your PAP or cheque is returned the City will waive the non-sufficient funds charge
    • To change your PAP, email taxandwater@thunderbay.ca or call 625-2255

  • Additional 90 Days to Pay Water Bill
    • If you are unable to pay your April 14, May 15, or June 15, water bill, you now have an additional 90 days to pay without penalty or late fees
    • Customers set-up with PAPs (monthly or on due date) will see no change to scheduled payments unless a change is requested
    • Effective April – June, if your PAP or cheque is returned the City will waive the non-sufficient funds charge
    • To change your PAP, email taxandwater@thunderbay.ca or call: 625-2255

  • Application Deadline for Tax & Water Credit Programs Extended to Sept. 1
    • The application deadline for the property tax and water credit programs for low-income seniors, low-income persons with disabilities, and low-income persons has been extended to Sept. 1
    • Learn more at www.thunderbay.ca/rebates
  • Arrears & Collections Postponed until Sept. 30
    • Collection work will stop until Sept. 30. Residents will not receive arrears notices or collection calls

  • Invoice Payment Period Extended to 90 Days
    • City invoices issued in April, May, and June, will be due in 90 days compared to the usual 30-day payment termsThese include invoices for childcare services, facility rentals, and monthly lease payments

  • Fees for Re-Issuing Marriage Licences & Commissioning Services Waived for 3 Months

 

  • Business Permits & Licence Fees Waived for 3 Months
    • All 2020 business licence renewals, including taxi licences, will not be charged for three months
    • Businesses will have an extra three months to pay the licence renewal fee

 

  • Sign Permit Fees Reduced by 25% for 1 Year

 

  • New Community, Youth, and Cultural Funding Program Emergency Fund
    • An emergency fund will assist organizations that are existing recipients of the City’s Community, Youth, and Cultural Funding program. These organizations will be contacted directly. 

 

For more information on COVID-19, visit: www.thunderbay.ca/coronavirus

 Fire
  • Effective midnight Friday, May 22, a fire ban in effect.
  • For emergencies, call 9-1-1
  • For non-emergencies, call: 625-2764 or visit: www.thunderbay.ca/fire
  • Emergency response will not change. Fire Stations are fully staffed and able to respond to emergencies. Fire Fighters have introduced enhanced personal protective equipment protocols and procedures. Fire prevention and inspection services are reduced, however, officers are still responding to fire life safety concerns. Follow-up with customers will take place by phone or email where possible.
  • Fire Stations are closed to the public due to the Covid-19 emergency, so burn permits can only be renewed and applied for online. New permit applications require an inspection by Thunder Bay Fire Rescue personnel, and those inspections will be completed as soon as possible. Thunder Bay Fire Rescue reminds citizens that any outdoor burning within the City of Thunder Bay requires a permit. Permit rules and regulations are strictly enforced and failure to obtain a permit or follow the permit rules will result in prosecution and fine. Learn more at www.thunderbay.ca/fire
 Flooding
 Freedom of Information
  • Freedom of Information (FOI) and correction of personal information requests received from the public continue to be important to us. However, due to the exceptional nature of the COVID-19 pandemic, the public should be aware that the City of Thunder Bay FOI Office will have limited capability at this time to receive, process and respond to requests in a timely manner. As such, our ability to respond to requests within the FIPPA / MFIPPA legislated timelines may be impacted.
  • If your new request is not urgent, please wait to submit it until normal operations resume.
  • If you have an urgent request, such as for health and safety, compassionate and humanitarian reasons, or you need assistance, contact the City of Thunder Bay FOI Office by email at archives@thunderbay.ca
  • We apologize in advance for any inconvenience that this may cause for you and invite you to call 807-630-2381 or email archives@thunderbay.ca if you wish to discuss your request further.

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G

 Garbage Collection
  • Garbage collection is still continuing on residents’ regular collection date. To find out when your collection date is, check your waste collection calendar visit: www.thunderbay.ca/waste
  • View the garbage collection changes for Easter weekend at www.thunderbay.ca/garbage
  • The garbage item limit of two non-tagged items remains the same. A third item of garbage will be collected if it has a garbage item tag is attached. Garbage item tags can now be purchased over the phone during the hours of 8:30 am - 4:30 pm, by calling 625-2266. Credit card payment only. Tags will be mailed out to residents. They can also be purchased in-person at the Landfill Site
  • Residents asked to practice safe waste disposal by bagging all waste rather than placing it loosely in garbage containers or cans
  • Reduce the amount of waste you are placing at the curb as much as possible.
  • Respect physical distancing with waste collection operators and do not approach the vehicle.
 Get Involved
 Golf
  • Effective May 22, Chapples and Strathcona courses are open.
  • Prior to attending, to keep yourselves and others safe, please read the new Golf Course Rules and Regulations: https://bit.ly/tbay-golfcourse-changes
  • Tee times can be booked online, or (as of May 22) by calling Chapples 625-2582 or Strathcona 683-8251.
  • There will not be any walk up reservations, if you don’t have a tee time you will still have to call the Pro Shop.
  • Arrive no earlier than 30 minutes to your scheduled tee time.
  • Please pay attention upon arrival to signage providing instructions on how to check-in and proceed with your round.
  • For more information, call the Supervisor of Golf Services: 626-3122
  • Visit: www.thunderbay.ca/golf
 Graffiti
 Grants
  • New Community, Youth, and Cultural Funding Program Emergency Fund - an emergency fund to assist organizations that are existing recipients of the City’s Community, Youth, and Cultural Funding program. These organizations will be contacted directly with program details.
  • Visit: www.thunderbay.ca/grants
 Green Initiatives

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 Heritage
 History
 Home and Property
  • Information on building or renovating a home is available. Visit: www.thunderbay.ca/building or call 625-2578 or 625-2725, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) Meetings with staff are available by appointment.
  • Building Permit applications will continue to be accepted and reviewed to facilitate future work, however, in accordance with the Provincial announcement, only construction projects deemed essential may take place at this time.
  • Burn Permits are still being issued, however, as of April 3, a Fire Ban is in place for the City. Visit: www.thunderbay.ca/fire
  • For general information about City By-laws or to make a complaint visit: www.thunderbay.ca/bylaw or call 621-4082, or email seanherman@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
  • Visit: www.thunderbay.ca/homeandproperty
 Homes for the Aged
  • As directed by Ontario’s Chief Medical Officer to ensure the safety of residents, no visitors are allowed at Pioneer Ridge Long Term Care or Jasper Place at this time.
  • Arrangements can be made for FaceTime or window visits by calling Pioneer Ridge at 684-3956 or Jasper Place at 684-2928.
  • Send a card or become a penpal to a senior. Learn more at www.thunderbay.ca/PioneerRidge  
  • We discourage items coming in and out of the buildings; only essential items for the health & wellbeing of our tenants and residents can be picked-up or dropped off by calling Pioneer Ridge at 630-5253 or Jasper Place at 684-2990 to make arrangements.
  • For more information, contact the Pioneer Ridge Business Office at 684-3910, or the Administrator Office at 684-3917.
  • For more information, contact the Jasper Place Office 684-2990, or the Program Manager at 684-3048.
  • Read the May 12 Letter from the Ministry of Long-Term Care on its COVID-19 prevention measures in Long-Term Care facilities. 
 Housing
  • Contact the District of Thunder Bay Social Services Administration Board at 766-2111 or visit www.tbdssab.ca
 Hydro

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 Indigenous Relations & Inclusion
 • Visit: www.thunderbay.ca/indigenousrelations 
 Instagram
 • Visit the City of Thunder Bay’s official Instagram page @CityOfThunderBay

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 Jasper Place
  • As directed by Ontario’s Chief Medical Officer to ensure the safety of residents, no visitors are allowed at Jasper Place at this time.
  • Arrangements can be made for FaceTime or window visits by calling Jasper Place at 684-2928.
  • Send a card or become a penpal to a senior. Learn more at www.thunderbay.ca/PioneerRidge  
  • We discourage items coming in and out of the buildings; only essential items for the health & wellbeing of our tenants and residents can be picked-up or dropped off by calling Jasper Place at 684-2990 to make arrangements.
  • For more information, contact the Jasper Place Office 684-2990, or the Program Manager at 684-3048.
 Jobs
  • The Corporation continues to recruit for essential positions during this time, such as personal support workers in long-term care. View active job postings at www.thunderbay.ca/jobs

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 Kids Activities
  • The City’s recreation and culture facilities and programs have been temporarily closed for an indefinite period.
  • For general inquires call: 625-2351 (Monday – Friday, 8:30 am – 4:30 pm)
  • All public playground structures are closed effective immediately.
  • An emergency fund has been set-up to assist organizations that are existing recipients of the City’s Community, Youth, and Cultural Funding program. These organizations will be contacted directly.
  • The Summer Key, Thunder Bay’s guide to recreation and education programs, is now out and has been delivered to homes.

    City staff are asking residents to keep in mind that due to the production time associated with this publication, some of the program and facility information in The Key may have changed because of COVID-19.  The digital version of the Key will be posted to the City’s website at www.thunderbay.ca/thekey with updated information where available.

    Registration for summer Recreation & Culture programs listed in The Key, originally scheduled for May 4, is postponed until further notice.  The Recreation & Culture Division continues to monitor Provincial orders and the Ontario Framework for Reopening to be prepared to welcome participants back to our programs and facilities when it is safe to do so. 

 

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 Landfill Site
  • The Solid Waste & Recycling Facility (Landfill Site) remains open during normal operating hours: Monday - Friday: 8 am - 6:30 pm, Saturday: 8 am - 4:30 pm, this includes the recycling, household hazardous waste, electronic waste and leaf and yard waste drop off. It is closed Sundays and statutory holidays including Easter Monday, Civic Holiday and Remembrance Day.
  • Only 10 vehicles will be allowed in to the Solid Waste & Recycling Facility (Landfill Site) at one time. Residents should maximize their loads to minimize trips and are encouraged to use debit/credit tap payment to reduce contact
  • Before making a trip to the Solid Waste & Recycling Facility (the Landfill Site), check out the LIVE camera to see how busy the site is at: www.thunderbay.ca/landfill.
  • No tours of the Solid Waste & Recycling Facility (Landfill)
 Leaf and Yard Waste Collection
  • Leaf and Yard Waste Collection takes place on May 19 – 29, on your regular recycling date.
  • To find out when your collection date is, check your waste collection calendar visit: www.thunderbay.ca/waste
 Libraries
  • All branches of the Thunder Bay Public Library are closed indefinitely. Learn more at: www.tbpl.ca
 Licences
  • Staff continue to be available to issue Taxi and Vehicle for hire licences. Call: 621-4082, or email seanherman@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
  • Staff continue to be available to issue Licences of Access or Occupation. Call: 625-2911, or email jdepeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
  • All 2020 business licence renewals, including taxi licences, will not be charged for three months. Businesses will have an extra three months to pay the licence renewal fee.
  • Visit: www.thunderbay.ca/licences
 Litter
 Long-Term Care
  • As directed by Ontario’s Chief Medical Officer to ensure the safety of residents, no visitors are allowed at Pioneer Ridge Long Term Care at this time.
  • Arrangements can be made for FaceTime or window visits by calling Pioneer Ridge at 684-3956.
  • Send a card or become a penpal to a senior. Learn more at www.thunderbay.ca/PioneerRidge  
  • We discourage items coming in and out of the buildings; only essential items for the health & wellbeing of our tenants and residents can be picked-up or dropped off by calling Pioneer Ridge at 630-5253 to make arrangements.
  • For more information, contact the Business Office at 684-3910, or the Administrator Office at 684-3917
  • Read the May 12 Letter from the Ministry of Long-Term Care on its COVID-19 prevention measures in Long-Term Care facilities.

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 Maps
  • Staff continue to be available to provide custom mapping services. Call: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
  • Visit: www.thunderbay.ca/maps
 Marina
  • The Marina is open on Friday, May 15, to allow boaters to place their boats in the water and secure their boats to their slips, and as of Saturday, May 16, the Marina is open for recreational boating.
  • Boat launches are open with restrictions on physical distancing and gathering size.
  • Visit www.thunderbay.ca/marina or call 625-2266 (Monday - Friday, 8:30 am – 4:30 pm)
 Marriage
  • To arrange for a Marriage Licence, visit: www.thunderbay.ca/licences or call 625-2230, (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.
  • If you’re marriage licence has expired and you were not able to have your ceremony due to COVID-19, the fee for re-issuing your license will be waived. You must return your original license to City Hall.
McKellar Mall
  • City’s Realty Services has implemented changes to the operations of Victoriaville Centre and McKellar Mall to help reduce the spread of COVID-19.
  • Both facilities will now have controlled access. Entrance/exit will only be possible from the West McKellar Mall entrance across from Renco Family Food in Centennial Square. Access is restricted to essential workers and businesses within the mall, or persons with an appointment with an essential business, or who are making a delivery or pick-up from an essential business.
  • All tenants and building owners will continue to have access to the facilities through the designated entrance for their operations, maintenance, inspections, or other needs, or to gain access to materials or supplies whether they are deemed as essential or non-essential services, in accordance with the Provincial Order.
  • Both facilities will be open with the indicated restrictions from 7 am to 5 pm, Monday to Friday (excluding holidays).
 Meals on Wheels
  • Meals on Wheels will continue to be delivered using a contactless delivery method.
  • Procedures may be adjusted as the COVID-19 situation changes to ensure the safety of our volunteers and clients in the community.
  • Contact Meals on Wheels Office at 625-3667, or the Program Manager at 684-3048, or visit: www.thunderbay.ca/mealsonwheels
 Media Releases
 Mytbay Newsletter 
  • The City newsletter, which typically comes out every second month, is temporarily on hold while regular COVID-19 pandemic response communications are distributed to residents through all City channels on an ongoing basis at this time.
  • Visit: www.thunderbay.ca/mytbay

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 News
 Newsletter
  • The City newsletter, which typically comes out every second month, is temporarily on hold while regular COVID-19 pandemic response communications are distributed to residents through all City channels on an ongoing basis at this time.
  • Visit: www.thunderbay.ca/mytbay

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 Official Plan
  • Staff continue to be available to receive and process Official Plan amendment applications. Call: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) Meetings with staff are available by appointment.
  • Visit: www.thunderbay.ca/officialplan
 Older Adults
  • The Thunder Bay 55 Plus Centre and West Arthur Community Centre 55 Plus Programs are closed at this time. For general inquiries, call: 625-2351 (Monday – Friday, 8:30 am – 4:30 pm)
  • As directed by Ontario’s Chief Medical Officer to ensure the safety of residents, no visitors are allowed at Pioneer Ridge Long Term Care or Jasper Place at this time.
  • Arrangements can be made for FaceTime or window visits by calling Pioneer Ridge at 684-3956 or Jasper Place at 684-2928.
  • Send a card or become a penpal to a senior. Learn more at www.thunderbay.ca/PioneerRidge  
  • We discourage items coming in and out of the buildings; only essential items for the health & wellbeing of our tenants and residents can be picked-up or dropped off by calling Pioneer Ridge at 630-5253 or Jasper Place at 684-2990 to make arrangements.
  • For more information, contact the Pioneer Ridge Business Office at 684-3910, or the Administrator Office at 684-3917.
  • For more information, contact the Jasper Place Office 684-2990, or the Program Manager at 684-3048.
  • Meals on Wheels continues to operate using a contact-less delivery method. Learn more at www.thunderbay.ca/mealsonwheels

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 Parking
  • For general parking inquires, call: 625-2370 or visit: www.thunderbay.ca/parking
  • The Thunder Bay Parking Authority has extended its free on-street parking which permits two-hour free parking at metred spaces. This will remain in effect for the duration of the Provincial Emergency Order. Parkades and surface lots are not included. All other parking regulations are still in effect and enforceable.
  • Parking Office in the Victoriaville Civic Centre is currently closed to the public. Parking enforcement officers are still on-duty. If you require assistance or need to report illegally parked vehicles. Call: 625-2370.
  • Monthly Rental Parking Customers - customers with passes/permits which are coming up for renewal are being extended automatically, so continue to park at your designated location as required. Customer accounts will be adjusted as necessary when normal operations resume
  • Parking Tickets - Existing and newly issued parking tickets are still valid and payable, however, the ticket aging process has been halted by the provincial government. For parking tickets received March 16 – May 29, payment can be delayed without penalty. This means that unpaid tickets will not be convicted and have an additional fee added, and licence plates will not be sent to the MTO for denial at this time.
  • Parking tickets can be paid by mail or drop box method as indicated on the back of the ticket, or by credit card over the phone. If you have any questions call: 625-2370.
 Parks
  • Chippewa Park is closed until further notice.
  • The following parks, fields and amenities are now open. Others will continue to be opened over the coming days as safety inspections take place. This listing will be updated as spaces reopen. Signage will also be posted at each site as it is opened.

    • Baseball fields: Academy Ball Diamonds (Lobbers North, South and Complex), Balsam Pit Park, Baseball Central, Chapples Recrational Area North and South, George Burke Park, North End Park and Buffer, North McIntyre Community Centre, Northwood Playfield, Park Arena, Slovak Ball Diamond, South Neebing Community Centre, Westfort Playfield
    • Soccer fields: Chapples Recreational Area North, Green Acres Park, Jumbo Gardens Playfield, Minnesota Park, North End Park and Buffer, Northwood Playfield, South Neebing Community Centre
    • Tennis courts: Centennial Village Parkette, South Neebing Community Centre, Westfort Playfield
    • Basketball courts: Centennial Village Parkette, Dease Park, Franklin Park, Humber Park, Northwood Playfield, Oliver Road Community Centre, Parkdale Park, South Neebing Community Centre, Westfort Playfield
    • Skateboard/BMX parks: Chapples Recreational Area South, Prince Arthur's Landing, South Neebing Community Centre, Waddington Park, West Thunder Community Centre
    • Off-leash dog parks: Beverley Dog Park, Centennial Park and Buffer, Hillyard, Westfort Playfield
    • Permanent rinks: Frank Charry Park, Jumbo Gardens Playfield, North McIntyre Community Centre
    • Shelter/gazebo/picnic areas: Alma Adair, Boulevard Lake Park, Current River Park, Lorne Allard Fisherman's Park, North End Park and Buffer, Prince Arthur's Landing, Waverley Park
    • Boat/canoe/kayak launch: Kam Park, Lorne Allard Fisherman's Park, McKellar Boat Launch, Neste Boat Launch (Mountdale Ave.), Prince Arthur's Landing
    • Disc golf: Boulevard Lake Park
  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • The Ministry of Health is reminding people of the importance of public health measures such as not attending any organized public events or social gatherings of more than five people, practicing physical distancing, handwashing, and staying home when ill.
  • If an individual arrives at an amenity, such as an off-leash dog area, sports field or picnic area, that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.
  • Outdoor Recreational Amenities that Remain Closed: Outdoor playgrounds, play structures and equipment, fitness equipment, public swimming pools, splash pads and similar outdoor water facilities will remain closed until later stages of the province's reopening plan.
  • All Parks buildings are closed.
  • Parks Staff continue to feed and care for wild animals at Chippewa Park.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
  • Residents are urged not to dispose of any household waste in public parks or private spaces. Doing so is a violation of the City by-law and overwhelms these facilities, resulting in waste and debris contaminating our city. By-law officers will be investigating violations and offenders can be fined up to $5,000. To report a garbage or recycling concern on City property, visit: www.thunderbay.ca/reportaproblem

 Permits
  • For Driveway Permits, Heavy/Oversized Load Applications or Sewer & Water Connections/Disconnections call: 625-2266

  • To arrange for Building Permits, visit www.thunderbay.ca/buildingpermits, call: 625-2578 or 625-2725, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Building permit applications will continue to be accepted and reviewed to facilitate future construction, however, in accordance with the Provincial announcement, only construction projects deemed essential may take place at this time.

  • To arrange for Burn Permits, visit: www.thunderbay.ca/fire. Fire protection certificates and reports will be accepted electronically and reviewed remotely. Permits continue to be issued, however, as of April 3, a fire ban is in effect.

  • To arrange for a Demolition Permit, call: 625-2578 or 625-2725, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Permit applications will continue to be accepted and reviewed to facilitate future work, however, in accordance with the Provincial announcement, only construction projects deemed essential may take place at this time.

 Pingstreet
 Planning
  • Staff continue to be available to receive and process all Planning Applications.
  • To arrange for a Planning Application (Consent to Sever, Minor Variance, Official Plan Amendments, Plan of Subdivision, Site Plan Control or Zoning By-Law), visit: www.thunderbay.ca/planningapplications or call: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) Meetings with staff are available by appointment.
 Police
 Policies - City Database
 Pools
  • The City’s recreation and culture facilities and programs, including pools, are closed indefinitely.
  • Program sessions scheduled to start March 30 - April 30, are cancelled.
  • Credits are being applied for program cancellations.
  • For program information including credit/refunds call: 625-2227 or 684-3323 (Monday – Friday, 8:30 am – 4:30 pm)
  • For inquiries on aquatics/fitness memberships call: 684-3323 or 625-2351
  • Staff continue to be available to issue a Swimming Pool Fence Permits, visit: www.thunderbay.ca/permits, or call: 625-2578 or 625-2725, or email pkok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
 Pothole Information
 PRO Kids
 Procedures - City Database
 Proclamations
 Programs/Activities Guide
  • The City’s recreation and culture facilities and programs have been temporarily closed for an indefinite period. For general inquires call: 625-2351 (Monday – Friday, 8:30 am – 4:30 pm).
  • Program registration and facility rental credits are being applied to client accounts.
  • Memberships will automatically be extended for the lesser of: the duration of the facility closure, or the remaining membership term as of March 17. Alternatively, clients may contact the City to request a refund for the pro‐rated, unexpired portion of their membership.
  • Program sessions scheduled to start March 30 - April 30, are cancelled. Credits are being applied to all accounts. To request a refund instead of a credit, call: 625-2227 or 684-3323, or email communityservices@thunderbay.ca
  • The Summer Key, Thunder Bay’s guide to recreation and education programs, is now out and has been delivered to homes.

    City staff are asking residents to keep in mind that due to the production time associated with this publication, some of the program and facility information in The Key may have changed because of COVID-19.  The digital version of the Key will be posted to the City’s website at www.thunderbay.ca/thekey with updated information where available.

    Registration for summer Recreation & Culture programs listed in The Key, originally scheduled for May 4, is postponed until further notice.  The Recreation & Culture Division continues to monitor Provincial orders and the Ontario Framework for Reopening to be prepared to welcome participants back to our programs and facilities when it is safe to do so. 

 Property Taxes
 Property Tax Deadline Deferred to July 8
  • Your May 6, tax installment is now due July 8, 2020
  • Customers set-up with pre-authorized payment (PAP) on due date will see their installment come out July 8
  • Customers with monthly PAP will see no change to scheduled withdrawals unless a change is requested
  • Effective April – June, if your PAP or cheque is returned the City will waive the non-sufficient funds charge
  • To change your PAP, email taxandwater@thunderbay.ca or call: 625-2255
  • Property taxes can be paid on-line, by telephone banking, on-line with your credit card (plastiq.com - a service fee applies), in person at your bank, or by mailing a cheque to City of Thunder Bay, PO BOX 800, Thunder Bay ON P7C 5K4.
  • Visit: www.thunderbay.ca/en/city-hall/property-taxes
Property Tax Credits
  • The application deadline for the Property Tax Credit for low-income seniors, low-income persons with disabilities, and low-income persons has been extended to Sept. 1
  • Learn more at www.thunderbay.ca/rebates
Provincial Offences Court (POA)
  • Thunder Bay & District, Provincial Offences courtrooms are closed. All matters will be rescheduled to a later date.
  • More information is available at www.ontariocourts.ca/ocj
 Public Notices

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 Racism
 Real Estate
  • Staff continue to be available to provide general information about City owned land and to respond to enquiries related to the purchase of City Land or Laneways, Easements, or Licences of Access or Occupation.
  • Visit: www.thunderbay.ca/realestate or call: 625-2911, or email jdepeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.   
 Recreation Information
  • The City’s recreation and culture facilities and programs have been temporarily closed for an indefinite period.
  • Program sessions scheduled to start March 30 - April 30, are cancelled.
  • Credits are being applied for program cancellations.
  • For program information including credit/refunds call: 625-2227 or 684-3323 (Monday – Friday, 8:30 am – 4:30 pm)
  • Program registration and facility rental credits are being applied to client accounts.
  • Memberships will automatically be extended for the lesser of: the duration of the facility closure, or the remaining membership term as of March 17. Alternatively, clients may contact the City to request a refund for the pro‐rated, unexpired portion of their membership.
  • For general inquiries call: 625-2351.
  • The Summer Key, Thunder Bay’s guide to recreation and education programs, is now out and has been delivered to homes.
    City staff are asking residents to keep in mind that due to the production time associated with this publication, some of the program and facility information in The Key may have changed because of COVID-19.  The digital version of the Key will be posted to the City’s website at www.thunderbay.ca/thekey with updated information where available.
    Registration for summer Recreation & Culture programs listed in The Key, originally scheduled for May 4, is postponed until further notice.  The Recreation & Culture Division continues to monitor Provincial orders and the Ontario Framework for Reopening to be prepared to welcome participants back to our programs and facilities when it is safe to do so. 
 Recycling
  • Recycling collection is still continuing on residents’ regular collection date.
  • To find out when your collection date is, check your waste collection calendar visit: www.thunderbay.ca/waste
  • The Solid Waste & Recycling Facility (Landfill Site and Recycling Depot) remains open during normal operating hours: Monday - Friday: 8 am - 6:30 pm, Saturday: 8 am - 4:30 pm, Closed Sundays and statutory holidays including Easter Monday, Civic Holiday and Remembrance Day.
  • Recycling Depots (Mountdale Avenue & Walsh Street location and Front Street location) continue to operate during normal business hours: Monday – Saturday: 8 am - 6:30 pm
 Report a Problem
  • To report a problem, visit www.thunderbay.ca/reportaproblem
  • To report an Infrastructure & Operations related problem (roads and bridges; street lighting; traffic control; water supply; water distribution; waste reduction and recycling, including collection and disposal; sewage collection and treatment; drainage; park operation and maintenance; and administrative functions) call the Infrastructure & Operations Dispatch at 625-2195 or email publicworks@thunderbay.ca
 Reports
 Request for Proposal
  • Visit: www.thunderbay.ca/bids or call: 625-2252 (Monday – Friday, 8:30 am – 4:30 pm)
  • Post also appear in the Chronical Journal under Notices & Tenders  
 Respect
 Road Work
  • Planned capital construction work will start following spring thaw.
  • For heavy/oversized load applications, sewer and water connections/disconnections, contract books for capital projects, and general engineering inquiries call: 625-2266 (Monday – Friday, 8:30 – 4:30 pm)
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Roads
  • Roads Staff continue to maintain traffic and pedestrian control devices required for the safety of motorist and pedestrians.
  • Roads Staff continue to maintain legal traffic control signage and pavement markings (Monday – Friday 8:30 am – 4:30 pm, and 24 hours a day to deal with emergencies that require immediate response.)
  • Roads Staff will continue with Winter Operations (Compliance with Section 44 of the Municipal Act 2001) to provide minimal requirements for snow plowing and sanding. Maintain open and safe streets. Roads staff will be required to patrol, sand, plow operations, and perform emergency road maintenance.
  • Roads Staff will provide Summer Operations (Compliance with Section 44 of the Municipal Act 2001) which will include services for washouts, potholes, trip hazards, road closures, flood control, traffic markings. Emergency response 24 hours per day to deal with immediate hazards.
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

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Scrolls
  • You can request a scroll for anniversaries, birthdays, and grand openings. Visit www.thunderbay.ca/en/city-hall/mayor-requests or call 625-2230.
  • Scrolls will be available for pick up. At this time, requests for presentation by Mayor & Council will not be accepted.

 Seniors Information
  • The Thunder Bay 55 Plus Centre and West Arthur Community Centre 55 Plus Programs are closed at this time. For general inquiries, call 625-2351 (Monday – Friday, 8:30 am – 4:30 pm). The 55 Plus Income Tax program is cancelled with appointments to be rescheduled once the 55 Plus Centre opens again. The deadline to file taxes has been extended to June 1.
  • As directed by Ontario’s Chief Medical Officer to ensure the safety of residents, no visitors are allowed at Pioneer Ridge Long Term Care or Jasper Place at this time.
  • Arrangements can be made for FaceTime or window visits by calling Pioneer Ridge at 684-3956 or Jasper Place at 684-2928.
  • Send a card or become a penpal to a senior. Learn more at www.thunderbay.ca/PioneerRidge  
  • We discourage items coming in and out of the buildings; only essential items for the health & wellbeing of our tenants and residents can be picked-up or dropped off by calling Pioneer Ridge at 630-5253 or Jasper Place at 684-2990 to make arrangements.
  • For more information, contact the Pioneer Ridge Business Office at 684-3910, or the Administrator Office at 684-3917.
  • For more information, contact the Jasper Place Office 684-2990, or the Program Manager at 684-3048.
  • Meals on Wheels continues to operate using a contact-less delivery method. Learn more at www.thunderbay.ca/mealsonwheels
 Sewage
  • The City continues to provide for safe collection and treatment of wastewater. The Water Pollution Control Plant and associated sewage lift stations continue to operate in accordance with Ministry Environmental Compliance Approvals.
  • Residents urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Skateboarding
  • The following skateboard/BMX parks are now open. Others will continue to be opened over the coming days as safety inspections take place. This listing will be updated as spaces reopen. Signage will also be posted at each site as it is opened.

    • Chapples Recreational Area South
    • Prince Arthur's Landing
    • South Neebing Community Centre
    • Waddington Park
    • West Thunder Community Centre
  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • The Ministry of Health is reminding people of the importance of public health measures such as not attending any organized public events or social gatherings of more than five people, practicing physical distancing, handwashing, and staying home when ill.
  • If an individual arrives at an amenity that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.
 Skating
 Snow Removal
  • Roads Staff will continue with Winter Operations (Compliance with Section 44 of the Municipal Act 2001) to provide minimal requirements for snow plowing and sanding. Maintain open and safe streets (arterial & collectors).
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Social Assistance
  • Contact the District of Thunder Bay Social Services Administration Board at 766-2111 or visit www.tbdssab.ca
 Social Media
  • City of Thunder Bay’s Facebook Account: www.Facebook.com/CityofThunderBay
  • City of Thunder Bay’s Instagram Account: @CityofThunderBay
  • City of Thunder Bay’s Twitter Account: @CityThunderBay
  • City of Thunder Bay’s YouTube Account: @CityThunderBay
 Splash Pads
  • Splash pads are closed for the season (open yearly from mid-June – early September). The opening status of splash pads will be evaluated in early June dependent on the status of the COVID-19 pandemic.
  • Visit: www.thunderbay.ca/splashpads
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Sports
  • The following sports fields and amenities are now open. Others will continue to be opened over the coming days as safety inspections take place. This listing will be updated as spaces reopen. Signage will also be posted at each site as it is opened.
    • Baseball fields: Academy Ball Diamonds (Lobbers North, South and Complex), Balsam Pit Park, Baseball Central, Chapples Recrational Area North and South, George Burke Park, North End Park and Buffer, North McIntyre Community Centre, Northwood Playfield, Park Arena, Slovak Ball Diamond, South Neebing Community Centre, Westfort Playfield
    • Soccer fields: Chapples Recreational Area North, Green Acres Park, Jumbo Gardens Playfield, Minnesota Park, North End Park and Buffer, Northwood Playfield, South Neebing Community Centre
    • Tennis courts: Centennial Village Parkette, South Neebing Community Centre, Westfort Playfield
    • Basketball courts: Centennial Village Parkette, Dease Park, Franklin Park, Humber Park, Northwood Playfield, Oliver Road Community Centre, Parkdale Park, South Neebing Community Centre, Westfort Playfield
    • Skateboard/BMX parks: Chapples Recreational Area South, Prince Arthur's Landing, South Neebing Community Centre, Waddington Park, West Thunder Community Centre
    • Permanent rinks: Frank Charry Park, Jumbo Gardens Playfield, North McIntyre Community Centre
    • Shelter/gazebo/picnic areas: Alma Adair, Boulevard Lake Park, Current River Park, Lorne Allard Fisherman's Park, North End Park and Buffer, Prince Arthur's Landing, Waverley Park
    • Boat/canoe/kayak launch: Kam Park, Lorne Allard Fisherman's Park, McKellar Boat Launch, Neste Boat Launch (Mountdale Ave.), Prince Arthur's Landing
    • Disc golf: Boulevard Lake Park
  • Any person who uses the above amenities MUST maintain a physical distance of at least two metres from any other person using the amenity (unless they are part of the same household).
  • The Ministry of Health is reminding people of the importance of public health measures such as not attending any organized public events or social gatherings of more than five people, practicing physical distancing, handwashing, and staying home when ill.
  • If an individual arrives at an amenity, such as a sports field, that is crowded, they should wait until there is enough space to physically distance or return at another time. Signage will be updated as possible.
  • Outdoor Recreational Amenities that Remain Closed: Outdoor playgrounds, play structures and equipment, fitness equipment, public swimming pools, splash pads and similar outdoor water facilities will remain closed until later stages of the province's reopening plan.
  • Visit: www.thunderbay.ca/sports

 

 Strategic Plan
 Swimming
  • The City’s recreation and culture facilities and programs, including pools, are closed indefinitely.
  • Program sessions scheduled to start March 30 - April 30, are cancelled.
  • Credits are being applied for program cancellations.
  • For program information including credit/refunds call: 625-2227 or 684-3323 (Monday – Friday, 8:30 am – 4:30 pm)
  • For inquiries on aquatics/fitness memberships call: 684-3323 or 625-2351
  • As per the Ontario Government’s Declaration to stop the spread of COVID-19, all outdoor recreational amenities are closed indefinitely including the City’s Supervised beaches.
 Street Lights and Signals 
  • Roads Staff continue to maintain traffic and pedestrian control devices required for the safety of motorist and pedestrians.
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
Street Signs  
  • Roads Staff continue to maintain legal traffic control signage and pavement markings (Monday – Friday 8:30 am – 4:30 pm, and 24 hours a day to deal with emergencies that require immediate response.)
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

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T

 Taxes
 Property Tax Deadline Deferred to July 8
  • Your May 6, tax installment is now due July 8
  • Customers set-up with pre-authorized payment (PAP) on due date will see their installment come out July 8
  • Customers with monthly PAP will see no change to scheduled withdrawals unless a change is requested
  • Effective April – June, if your PAP or cheque is returned the City will waive the non-sufficient funds charge
  • To change your PAP, email taxandwater@thunderbay.ca or call 625-2255
  • Property taxes can be paid on-line, by telephone banking, on-line with your credit card (plastiq.com - a service fee applies), in person at your bank, or by mailing a cheque to City of Thunder Bay, PO BOX 800, Thunder Bay ON P7C 5K4 
  • Visit: www.thunderbay.ca/taxes
  • The Federal Government has extended the deadline to file income taxes to June 1, 2020.
 Tax Credits
  • The application deadline for the Property Tax Credit and Water Credit Programs for low-income seniors, low-income persons with disabilities, and low-income persons has been extended to Sept. 1
  • Learn more at www.thunderbay.ca/rebates
 Tenders
 Tennis
  • Effective Saturday, May 23, the Thunder Bay Community Tennis Centre will reopen to the public.

  • Tennis will be permitted for singles and limited doubles play.

  • Residents are reminded to use the facility only if they are healthy.

  • Screening will be completed by staff prior to individuals entering the tennis facility.

  • The following Tennis Centre operational changes have been put in place for public safety:

    • Courts must be booked in advance by contacting the Centre directly at 577-1514

    • Bookings will be for one hour and can be made three days in advance

    • Memberships must be paid in advance via e-transfer or credit card

    • Doubles teams are limited to two players from the same household

    • Social distancing of two metres is required between individuals on the grounds (with the exception of individuals from the same household)

    • Washrooms will be available but there will be no access to water fountains – participants will need to bring their own water bottles

    • Clubhouse change rooms and showers will not be available – players will need to change into their gear prior to coming to the Centre

  • The Tennis Centre is a City-owned facility which is operated by the Thunder Bay Tennis Centre organization.

  • For inquiries and more information, contact the Thunder Bay Community Tennis Centre directly at 577-1514 or visit their website at www.thunderbaytennis.com

  • Public tennis courts at City parks/parkettes/community centres are now open. This includes: Boulevard Lake Park, Centennial Village Parkette, Oliver Road Community Centre, South Neebing Community Centre, Westfort Playfield

 

 Tourism
  • The Terry Fox Visitor Centre is currently closed to the public. This includes the restrooms.
  • Staff are available to answer visitor inquiries via telephone (807) 983-2041 or toll-free 1-800-MOST-FUN (667-8386)) and email at visit@thunderbay.ca
  • Visit: www.visitthunderbay.com  
  • View the Q&As on Economic Recovery (including questions on Tourism recovery) from the Mayor's Town Hall with Eric Zakrewski, CEO CEDC, on May 12, 2020.
 Trails
  • City trails are open, but residents are urged to heed Public Health advice and practice physical distancing of two metres from others if they are planning to visit a City trail.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Transit
  • In response to the COVID-19 situation, a revised transit schedule came into effect on Sunday, April 5.
  • View the Transit Schedule at www.thunderbay.ca/transit
  • Effective May 5, Route 6 service to Fort William First Nation has resumed for trips departing from Frederica and Brown between 8:48 am and 3:03 pm only. This service follows the new hours of operation/curfew set by Fort William First Nation.

  • Use transit for essential travel only.
  • Follow the new procedures by boarding and exiting from the back.
  • Maintain social distancing while riding the bus and do not approach the driver.
  • Transit fares have been waived.
  • Enhancing cleaning is taking place on all buses.
  • Transit terminal buildings are closed but service remains available from platforms and stops.
  • Contact Transit Customer Service at 684-3744 (Monday – Friday, 8:30 am – 4:30 pm)
 Trees
  • Emergency tree removal and essential tree maintenance at Parks and on boulevards is continuing, as required.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
Twitter
  • Visit the City of Thunder Bay’s official Twitter account @CityThunderBay

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U

 Utilities
 • Visit: www.thunderbay.ca/utilities 


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V

Victoriaville Centre
  • City’s Realty Services has implemented changes to the operations of Victoriaville Centre and McKellar Mall to help reduce the spread of COVID-19.
  • Both facilities will now have controlled access. Entrance/exit will only be possible from the West McKellar Mall entrance across from Renco Family Food in Centennial Square. Access is restricted to essential workers and businesses within the mall, or persons with an appointment with an essential business, or who are making a delivery or pick-up from an essential business.
  • All tenants and building owners will continue to have access to the facilities through the designated entrance for their operations, maintenance, inspections, or other needs, or to gain access to materials or supplies whether they are deemed as essential or non-essential services, in accordance with the Provincial Order.
  • Both facilities will be open with the indicated restrictions from 7 am to 5 pm, Monday to Friday (excluding holidays).
 Visitor Information
  • The Terry Fox Visitor Centre is currently closed to the public. This includes the restrooms. 
  • Staff are available to answer visitor inquiries via telephone (807) 983-2041 or toll-free 1-800-MOST-FUN (667-8386)) and email at visit@thunderbay.ca 
  • For more information, visit: www.visitthunderbay.com 
 Volunteers

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W

 Walking
  • Getting outside and being active is good for your well-being.
  • Residents are asked to practice physical distancing when walking on streets, sidewalks and on trails by keeping two metres from other people.
 Water Bills
  • Additional 90 Days to Pay Water Bill - if you are unable to pay your April 14, May 15, or June 15, water bill, you now have an additional 90 days to pay without penalty or late fees.
  • Customers set-up with PAPs (monthly or on due date) will see no change to scheduled payments unless a change is requested.
  • Effective April – June, if your PAP or cheque is returned the City will waive the non-sufficient funds charge.
  • To change your PAP, email taxandwater@thunderbay.ca or call: 625-2255
  • Also see the "Water Metre Readings" section below - water meters and remote devices are not being read by the City at this time and must be submitted.
 Water Credits
  • The application deadline for the Water Credit Program for low-income seniors, low-income persons with disabilities, and low-income persons has been extended to Sept. 1.
  • Learn more at www.thunderbay.ca/rebates
 Water Distribution & Wastewater Collection
  • Staff continue operations of the water distribution and wastewater collection systems.  All emergency repairs and response will continue such as water main breaks and sewer blockages.
  • Residents urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Water Fill Stations
  • The City continues to operate and maintain two residential water fill stations/tap houses (Valley Street Water Fill Station and Highway 61 Water Fill Station) to provide rural Thunder Bay residents with potable water. There is also one water fill station for commercial use only (Central Avenue Water Fill Station).

 

Residents can buy residential fobs at the following locations:

  • Oliver Road Can-op, 1419 Oliver Rd
  • South Neebing Variety, 2060 Hwy 61 (Hwy 61 at Mountain Rd)

 

To arrange or refill a commercial fob, customers can call 625-2249 to purchase a fob or re-load it over the phone using a credit card. New fobs will be mailed out to customers.

Water Meter Readings
  • Water meters and remote devices are not being read by the City at this time.
  • All residents and businesses will need to submit their water meter readings whether or not they have a remote device.
  • Readings can be submitted by calling 807-625-3160 (24 hr. service), or online at www.thunderbay.ca/WaterMeterReadings between the 1st and 21st of the month.  
  • Final readings due to a sale of a property should be called in to the Revenue office at 625-2255 or by emailing taxandwater@thunderbay.ca.
  • If meter readings are not submitted, water usage for the billing period will be estimated.
  • Estimates may be higher than actual if you are a Business that is not operating; therefore, please submit your water meter readings.
 Wastewater Treatment Plant (Water Pollution Control Plant)
  • Staff continue to operate the Water Pollution Control Plant and associated sewage lift stations in accordance with Ministry Environmental Compliance Approvals.
  • Water Pollution Control Plant closed to the public – no public tours.
  • Residents urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups and disruptions to the treatment processes at the Water Pollution Control Plant. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Water Treatment Plant (Bare Point Water Treatment Plant)
  • The City’s Water Authority continues to operate and maintain the drinking water system to provide safe drinking water to the community. The City’s drinking water is continuously tested, monitored and analyzed in accordance with Ministry regulations and approvals.
  • The Bare Point Water Treatment Plant closed to the public – no public tours.
  • Non-regulated testing has been suspended and in-home testing has been deferred.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
 Waterfront
  • The green spaces and trails at the Waterfront remain available for use, but individuals must maintain the safe physical distance of at least two metres apart from others, about the length of a hockey stick.
  • As per the Ontario Government’s Declaration to stop the spread of COVID-19, all outdoor recreational amenities are closed indefinitely including Playgrounds, Benches, Skateboard and BMX parks, Picnic areas, Outdoor community gardens, and Park shelters.
  • Parks buildings are closed.
  • The Marina is currently closed.
  • The Ontario government has announced that marinas may prepare for the upcoming season under strict safety guidelines, but not open to the public until the Province lifts restrictions on public access. The City will be evaluating if the Marina will open in the coming weeks.
  • Boat launches are currently open with restrictions on physical distancing and gathering size.
  • Visit www.thunderbay.ca/marina or call 625-2266 (Monday - Friday, 8:30 am – 4:30 pm)
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

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X

Y

 Youth
  • The City’s recreation and culture facilities and programs have been temporarily closed for an indefinite period. For general inquires call: 625-2351 (Monday – Friday, 8:30 am – 4:30 pm).
  • An emergency fund has been set-up to assist organizations that are existing recipients of the City’s Community, Youth, and Cultural Funding program. These organizations will be contacted directly.
  • See more information on the Youth Inclusion Program below.
 Youth Inclusion Program
  • The Youth Inclusion Program is not currently running in-person programs or accepting new referrals. 
  • To access virtual/online program follow the Youth Inclusion Program on Facebook: @ThunderBayYouthInclusion and Instagram: @youthinclusion_tbay. 
  • For general inquiries call: 633-5629 (Monday – Friday, 8:30 am – 4:30 pm)
 YouTube

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Z

 Zoning
  • Staff continue to be available to provide Zoning information and Applications for Zoning By-law Amendment are still being received and processed.
  • Visit: www.thunderbay.ca/zoning or call 625-2542 or 625-2531, or email lmceachern@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). Meetings with staff are available by appointment.

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#

 55 Plus Centre
  • The Thunder Bay 55 Plus Centre and West Arthur Community Centre 55 Plus Programs are closed at this time.
  • The 55 Plus Income Tax program is cancelled with appointments to be rescheduled once the 55 Plus Centre opens again. The deadline to file taxes has been extended to June 1.

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For more information on COVID-19, visit: www.thunderbay.ca/coronavirus 

 

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