Use the A-Z Directory to find out how City services are affected. You may also open the full A-Z Service Directory as a PDF. 

A    B    C    D    E     F    G    H    I    J    K    L    M    N    O    P    Q    R    S    T    U    V    W    X    Y    Z    # 

 

City contacts for information and appointments 

Information lines and booking appointments
City services information lines:
  • Aquatics/Fitness Memberships: 684-3333
  • Event Tickets: 625-2929
  • Garbage Item Tags: 625-2266 
  • Golf Services: 626-3122
  • Ice Rentals/Bookings: 252-9628 or email carey.kozak@thunderbay.ca 
  • Infrastructure & Operations Dispatch: 625-2195
  • Jasper Place: 684-2990, 684-3048 
  • Meals on Wheels: 625-3667
  • Pioneer Ridge: 684-3910, 684-3917
  • Recreation & Culture General Inquiries: 625-2351 & 625-8463
  • Recreation Facility Rentals/Bookings: 625-2227
  • Recreation Programs Credits/Refunds: 625-8463
  • Transit Customer Service: 684-3744
City services information and appointment bookings:  
  • Animal Services: 684-2156
  • Building Services: 625-2574

  • Childcare Billing & Payments 625-2937 or email colleen.rogers@thunderbay.ca

  • City Hall Services (Office of the City Clerk, Commissioners of Oath, Marriage License, Lottery License): 625-2230

  • Community Services – General Inquiries 625-2351

  • Licensing & Enforcement: 621-4082  
  • Mountainview Cemetery: 625-3014
  • Parking Authority: 625-2370
  • Pro Kids - 625-3212 or email laura.daniele@thunderbay.ca
  • Planning Services: 625-2531, or email adam.crago@thunderbay.ca
  • Realty Services: 625-2991, or email joel.depeuter@thunderbay.ca;
  • Sewer & Water Connections/Disconnections, Driveway Permits, Heavy/Oversized Load Applications, Park Bookings, Contract Books for Capital Projects, Marina Contracts, and General Engineering Inquiries: 625-2266

 

A

 Accessibility

 Active Transportation

 Activities & Programs
  • Do not enter a City facility if you are sick. 
  • For up-to-date information visit www.thunderbay.ca/recreation 
  • For Recreation & Culture general inquiries, call: 625-2351  (Monday – Friday, 8:30 am – 4:30 pm)
  • For information on recreation programs, call: 625-2227  (Monday – Friday, 8:30 am – 4:30 pm)
  • Learn more about Playgrounds under Parks

 Advertising and Sponsorships

 Ambulance

 Animal Services
  • The Animal Services Centre is closed to the public and volunteers.
  • Lost pets can be claimed by appointment only (curb side pic-up), call: 684-2156 (Monday –Saturday, 11 am – 4:30 pm)
  • Animal Service Officers are taking calls from 8 am - 5 pm, including weekends and holidays.
  • Officers will respond to calls outside this time in emergency cases only. Call: 684-2156.
  • Officers will respond to: animals threatening public safety, dog bites, stray or running at large dogs, injured animals, or dead animals.
  • Healthy stray cats will not be picked up at this time but can be dropped off at the Thunder Bay and District Humane Society, 1535 Rosslyn Road.

 Application Forms
  • To pick up a Birth Certificate application, call 625-2230 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for Building Permits, visit our building permits page, call 625-2574 (Monday – Friday, 8:30 am – 4:30 pm).

  • To arrange for Burn Permits, visit our fire page. 

  • To arrange for a Demolition Permit, call: 625-2574 (Monday – Friday, 8:30 am – 4:30 pm). 

  • To arrange for a Driveway Permit, call: 625-2266 (Monday – Friday, 8:30 am – 4:30 pm).

  • To arrange for an Easement Reduction, call: 625-2911 or email joel.depeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • For Event Bookings, visit our events page or call: 629-7098 (Monday – Friday, 8:30 am – 4:30 pm). For events in a City park, call: 625-2266 (Monday – Friday, 8:30 am – 4:30 pm). 

  • To arrange for a Freedom of Information Application, visit our applications page or call: 625-2270 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Licence of Access (access over City lands or lanes), visit our licences page or call 625-2911, or email joel.depeuter@thunderbay.ca

  • To arrange for a Licence of Occupation, a Licence of Occupation – New Construction, or a Licence of Occupation and Access – Fair Market Value, visit our licences page or call 625-2911, or email joel.depeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)  

  • To arrange for a Lottery Licence, visit our lottery licence page or call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm). 

  • To arrange for a Marriage Licence, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm).

  • To arrange for a Patio Licence, visit our patio page

  • To arrange for a Planning Application (Consent to Sever, Minor Variance, Official Plan Amendments, Plan of Subdivision, Site Plan Control or Zoning By-Law), visit our planning applications page or call 625-2531, or email adam.crago@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) 

  • To arrange for a Sign Permit, call: 625-2710 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Street and Lane Closing Application, visit our applications page or call 625-2911, or email joel.depeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Swimming Pool Fence Permit, visit our permits page, or call 625-2578 or 625-2725 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Utility Location Permit, visit our utilities page or call 625-2266 (Monday – Friday, 8:30 am – 4:30 pm)

  • To arrange for a Water Service Connection, visit our plumbing permits page or call 625-2578 or 625-2725, or email penny.kok@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

  • See "Water" for the application to the Lead Water Service Replacement Loan Program.

 Archives

 

FOI Requests

  • Freedom of Information (FOI) and correction of personal information requests can be made in person or by mail or email.
  • To learn more visit our Freedom of Information page

 Arenas
  • Fort William Gardens, Neebing, Delaney, Port Arthur, Grandview, Current River -  open with regular hours, visit our arenas page
  • The Fort William Gardens Box Office is open with regular hours
  • For ice bookings, contact the Facility Booking Coordinator at 252-9628 
  • Do not enter a City arena if you are sick
  • For more information visit our arenas page

 

 Arts and Culture
  • Visit our arts and culture page or call 625-2351 (Monday – Friday, 8:30 am – 4:30 pm)
  • The Baggage Building Arts Centre is currently closed.

 Attractions
  • View Visit Thunder Bay
  • Staff are available to answer visitor inquiries via telephone (807) 983-2041 or toll-free 1-800-MOST-FUN (667-8386)) and email at visit@thunderbay.ca
  • Terry Fox Visitor Centre is open. 
  • The Pagoda Visitor Centre - The Pagoda Visitor Information Centre is currently closed for the season but you can still visit virtually.

Awards and Recognition

Visit our awards and recognition page

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B

 Beaches
  • City beaches – Boulevard Lake and Chippewa Park (Sandy Beach) are open seasonally.
  • Visit our beaches page for more information. 

 Bids and Tenders
  • Visit our bids page or call: 625-2252 (Monday – Friday, 8:30 am – 4:30 pm).
  • Post also appear in the Chronical Journal under Notices & Tenders  

 Biking/Cycling

 Births
  • To pick up a Birth Certificate application, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm) or visit City Hall.
  • Learn more about Birth Certificate applications

 Boating
  • The following boat launches are open seasonally: 
    • Kam Park
    • Lorne Allard Fisherman's Park
    • McKellar Boat Launch
    • Neste Boat Launch (Mountdale Ave)
    • Prince Arthur's Landing
  • The Marina is also open seasonally for recreational boating.  

 Boards

 Budget

 Building Information, Permits and Inspections
  • Staff continue to be available to issue Building Permits and perform Inspections of construction. 
  • For general building and construction information or to arrange for a permit, inspection or Property Information Report visit our building page, or call 625-2574 (Monday – Friday, 8:30 am – 4:30 pm). 

 

 Burning Permit

 Buses

See Transit for details.

 

 Business
  • The City continue to work the Chamber of Commerce and the Community Economic Development Commission (CEDC) to plan for the future, including a post-pandemic plan.
  • The CEDC team is here to help local businesses through the COVID-19 pandemic and support their strong recovery. Contact them for consultations and advice including accessing supports provided by the Government of Canada, Government of Ontario, and stakeholder organizations. 
  • The Thunder Bay and District Entrepreneur Centre along with 53 other Small Business Centres have launched a new Small Business Centers Ontario website. Small business owners can access valuable support, including virtual business advisory services, improved access to funding, important, and timely information, special programs, training, mentorship and more.
  • Visit our business page
  • Learn more about pop-up patios

 By-laws
  • For general information about City By-laws or to make a complaint, visit our by-law page or call 625-2216 (Monday – Friday, 8:30 am – 4:30 pm)

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C

 Calendar 

 Campgrounds
  • City campgrounds at Chippewa and Trowbridge are closed for the season.
  • Visit our campground page

 Canada Games Complex
  • Do not enter the facility if you are sick. 
  • Fitness classes and programs are now running. Please visit the Complex webpage for schedules. 
  • Pre-booking for squash courts and classes is available, visit the Canada Games Complex page.
  • Learn more about the Canada Games Complex

 

Careers 

 Cemeteries
  • City of Thunder Bay Cemeteries, Mountain View Cemetery and St. Patrick's Cemetery, are open to the public daily, a half hour before dawn to a half hour before dusk, year round.
  • Learn more about Cemeteries
  • Visitors to the cemetery are asked to be respectful and not approach funeral services.
  • Provincial COVID-19 restrictions regarding funerals may change. Contact your funeral director for details. 

 

 Child Care

  • The Municipal Child Care Centres: Algoma, Woodcrest, Ogden and Grace Remus are focused on providing care for preschool and toddler age children. Please contact the Centre Supervisor (Algoma – Jenna Rogozinksi, 684-3272; Ogden – Carla Aiken, 625-3810) to inquire about availability and please register in advance. Visit our child care page

  • Changes have been put in place at Child Care Centres to ensure safety of children and staff, as well as the Pioneer Ridge residents located in the same building as Grace Remus. Intergenerational programming at Grace Remus has started to resume virtually with window visits, telephone visits and outdoor walk by visits. Physical separation of long term care and child care operations remain in place during this pandemic. 

 

Licensed Private Home Child Care:

  • Homes have reopened.  Capacity exists in the Private Home Child Care Program.

  • For more information, call Penny – Private Home Child Care Worker at 623-1767. 

 

 City Council
  • City Council invites the public back to Council Chambers for City Council meetings as of March 21, and In Person Ward/Town Hall meetings as of April 1. Occupancy limits have been lifted in City Hall.
  • Residents can watch meetings online or live on Shaw Spotlight Channel 10 or Tbaytel Digital TV on Channel 110. City Hall including the gallery is not open to the public for in person attendance.
  • City Council has approved amendments to their Procedural By-law that allow members of the public to participate in electronic meetings. The public can participate by telephone, videoconference or by sending a letter to Council. More information will be made available for each option when requests are received. Deputations must be received by 12:00 p.m. four days prior to the day of the meeting, in accordance with the timeframe in section 5.08(b)(2) of the Procedural By-law. To submit a Deputation in writing, email cityclerk@thunderbay.ca or complete the Request to Speak Before Council Online Form
  • Learn more about Thunder Bay City Council
  • For more information call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm)

 City Hall
  • City Hall is open to the public including Office of the City Clerk, Provincial Land Tax service counter, lobby, and main floor washrooms.
  • Public service counters are open Monday-Friday, 8:30-4:30 pm. Appointments are still encouraged for all services.
  • For City Hall services call: 625-2230, Monday – Friday, 8:30 am – 4:30 pm. (Including: Office of the City Clerk, Commissioners of Oath, Marriage Licenses, Lottery Licenses and Transit Passes)  

 Claims

Commissioner of Oaths
  • To arrange for an Oath of Affidavit/Statutory Declaration signed and stamped by a Commissioner of Oaths, call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm) or visit City Hall.

 

 Committees

 Community Centres
  • The City run Vale Community Centre, Jumbo Gardens Community Centre, and West Arthur Community Centre are open. Operating hours and program schedules are different for all Centres dependent on staffing and programming. Visit our community centres page
  • Many centres are operated by external boards, and available services and operations will vary by centre. Please contact the facility directly for information on hours and restrictions in place.
    • Current River - 683-8451
    • Jumbo Gardens - 625-2304
    • North End - 343-2920
    • North McIntyre - 767-1400
    • Oliver Road - 345-9531
    • South Neebing – 621-9060
    • Vale - 625-2304
    • Vickers Heights - 577-8596
    • West Arthur - 577-6661
    • West Thunder – 475-9396
  • Learn more at our community centres page

 Community Profile

 Complaints

 Conservation Areas

 Conservatory
  • The Centennial Botanical Conservatory is open
  • Winter hours:

    Monday - Tuesday: 10 am - 4 pm
    Wednesday - Friday: 10 am - 8 pm
    Saturday - Sunday: 12 pm - 8 pm

  • Reservations are required for bookings. To book the Conservatory, call 807-625-2941
  • Do not enter the facility if you are sick
  • No food or beverages are allowed inside the building

 

 Contact Us
  • View the listing of City information lines and appointment booking lines posted at the top of this page.
  • For general City inquiries call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm).

 Courts

  • In-person court matters are now being scheduled. For more information, please contact the Thunder Bay Court Services Office at 807-625-2999.

  • Learn more about services at www.thunderbay.ca/court 

 Crime Prevention

 Crossing Guards

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D

 Deaths

 Departments
  • Visit our departments page
  • For general City inquiries call: 625-2230 (Monday – Friday, 8:30 am – 4:30 pm)

 Dog Parks
  • The following dog parks are open: 
    • Beverly Street Dog Park
    • Centennial Park and Buffer
    • Hillyard
    • Westfort Playfield

 Drinking Water
  • The City’s Water Authority continues to operate and maintain the drinking water system to provide safe drinking water to the community. The City’s drinking water is continuously tested, monitored, and analyzed in accordance with Ministry regulations and approvals.
  • The City continues to operate and maintain two residential water fill stations/tap houses (Valley Street Water Fill Station and Highway 61 Water Fill Station) to provide rural Thunder Bay residents with potable water. There is also one water fill station for commercial use only (Central Avenue Water Fill Station).
  • Residents can buy residential fobs at the following locations:
    • Oliver Road Can-op, 1419 Oliver Rd
    • South Neebing Variety, 2060 Hwy 61 (Hwy 61 at Mountain Rd)
  • To arrange or refill a commercial fob, customers can call: 625-2249 to purchase a fob or re-load it over the phone using a credit card. New fobs will be mailed out to customers.
  • Visit our lead pipes page for the application to the Lead Water Service Replacement Loan Program.

 Drug Strategy

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E

 EarthCare

 Economic Development & Recovery
  • The City continue to work the Chamber of Commerce and the Community Economic Development Commission (CEDC) to plan for the future, including a post-pandemic plan.
  • The CEDC team is here to help local businesses through the COVID-19 pandemic and support their strong recovery. Contact them for consultations and advice including accessing supports provided by the Government of Canada, Government of Ontario, and stakeholder organizations.
  • The Thunder Bay and District Entrepreneur Centre along with 53 other Small Business Centres have launched a new Small Business Centers Ontario website. Small business owners can access valuable support, including virtual business advisory services, improved access to funding, important, and timely information, special programs, training, mentorship and more.
  • Early in the pandemic City Council approved financial relief during COVID-19. View a record of the relief offered at that time (March 31, 2020).  These relief measures existed for a specified period of time as outlined and may no longer apply at this time. 
  • Visit the Go To Thunder Bay site

 Emergency Planning
  • The City of Thunder Bay has been actively monitoring the COVID-19 situation as it evolves and is following its pandemic response plan.
  • Mayor Bill Mauro and City Administration are in regular contact with Dr. Janet DeMille, Medical Officer of Health & Chief Executive Officer of the Thunder Bay District Health Unit, to monitor the situation and the response from the Public Health Agency of Canada and the Ontario Ministry of Health.
  • The Municipal Emergency Control Group is meeting bi-weekly to monitor and manage the COVID-19 situation in Thunder Bay. This is a coordinated community response to the situation.
  • The Emergency Control Group includes: the City of Thunder Bay, Thunder Bay Police Service, Thunder Bay Fire Rescue, Superior North EMS, meeting with the Thunder Bay District Health Unit, Thunder Bay Regional Health Sciences Centre, District of Thunder Bay Social Services Administration Board, Tbaytel, Thunder Bay Airport, Synergy North, Lakehead Public Schools, the Catholic District School Board, Aurora Borealis Catholic District School Board, Confederation College and Lakehead University.
  • Learn more about the City's COVID-19 response

 Employment Opportunities

 Engagement Opportunities

 Environmental Information

 Events

 

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F

 Facebook

View the City of Thunder Bay’s official Facebook page

 Facilities
  • All indoor recreation facilities are open.
  • Do not enter the facility if you are sick. 
  • Visit our recreation page for specific facility details.

 Facility Rentals             
  • For facility rental inquiries, call 625-2227.

 Finance

 Financial Relief During COVID-19

 Fire

  • For emergencies, call 9-1-1

  • For non-emergencies, call: 625-2103 or visit: www.thunderbay.ca/fire 

  • Fire Stations are fully staffed and able to respond to emergencies. Fire Fighters have introduced enhanced personal protective equipment protocols and procedures.

  • Fire Stations are open to the public and will be providing all services consistent with pre-pandemic practices.

  • Residents are encouraged to renew or apply online for Burn Permits. Visit: www.thunderbay.ca/burnpermits. New permit applications require an inspection by Thunder Bay Fire Rescue personnel, and those inspections will be completed as soon as possible. Thunder Bay Fire Rescue reminds citizens that any outdoor burning within the City of Thunder Bay requires a permit. Permit rules and regulations are strictly enforced and failure to obtain a permit or follow the permit rules will result in prosecution and fine.

  • Learn more at www.thunderbay.ca/fire 

 Flooding

 Fort William Stadium 
  • The Fort William Stadium is open seasonally.
  • Public Legion Track is open seasonally.
  • For more information or to book, contact the Facility Booking Coordinator at 252-9628.

 Freedom of Information
  • Freedom of Information (FOI) and correction of personal information requests can be made in person or by mail or email.
  • To learn more visit our Freedom of Information page

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G

 Garbage Collection
  • Garbage collection is still continuing on residents’ regular collection date. To find out when your collection date is, check your waste collection calendar
  • The garbage item limit of two non-tagged items remains the same. A third item of garbage will be collected if it has a garbage item tag is attached. Garbage item tags can now be purchased over the phone during the hours of 8:30 am - 4:30 pm, by calling 625-2266. Credit card payment only. Tags will be mailed out to residents. They can also be purchased in-person at the Landfill Site.
  • Residents asked to practice safe waste disposal by bagging all waste rather than placing it loosely in garbage containers or cans.
  • NEVER place used PPE items (masks, gloves, face shields) loose in your garbage can – make sure these items are bagged.
  • Reduce the amount of waste you are placing at the curb as much as possible.

 Get Involved

 Golf
  • Chapples and Strathcona courses are open seasonally. 
  • Tee times can be booked online, or by calling Chapples 625-2582 or Strathcona 683-8251.
  • Visit the Thunder Bay golf page

 Graffiti

 Grants

 Green Initiatives

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H

 

 Heritage & History
  • The Harry Kirk Archives and Records Centre is closed to the public.
  • If you have a historical question please email archives@thunderbay.ca
  • To learn more, visit our heritage page

 Home and Property

 Homes for the Aged
  • Pioneer Ridge, along with all Long-term Care Homes in the province, are responsible to ensure that all required Infection Prevention and Control measures are maintained and a Covid-19 Vaccination and Visitation Policy is in place.
  • Ministry guidelines and directives will be implemented as instructed and all  changes will be communicated to staff, residents and families as they become available.
  • All changes are implemented with the safety of residents and staff remaining priority.
  • To view the latest pandemic regulations for Long Term Care Homes visit: www.health.gov.on.ca/en/pro/programs/ltc/covid19 
  • For information on Pioneer Ridge call 684-3917 or 684-3922
  • For information on Jasper Place call 684-2990
  • For virtual visits at Pioneer Ridge: pre-schedule by calling 684-3956, 9 am – 4 pm, Monday to Friday.
  • For virtual visits at Jasper Place: pre-schedule by calling 684-2928.

 

 Hydro

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I

 Indigenous Relations & Inclusion

 • Visit our Indigenous relations and inclusion page

 

 Instagram
 • Visit the City of Thunder Bay’s official Instagram page @CityOfThunderBay

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J

 Jasper Place
  • Please see information listed under "Homes for the Aged" which pretains to both Jasper Place and Pioneer Ridge.

 Jobs

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K

 Kids Activities

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L

 Landfill Site
  • The Solid Waste & Recycling Facility (Landfill Site) remains open during normal operating hours: Monday - Friday: 8 am - 6:30 pm, Saturday: 8 am - 4:30 pm, this includes the recycling, household hazardous waste, electronic waste and leaf and yard waste drop off. It is closed Sundays and statutory holidays including Easter Monday, Civic Holiday and Remembrance Day.
  • Before making a trip to the Solid Waste & Recycling Facility (the Landfill Site), check out the LIVE camera to see how busy the site is
  • No tours of the Solid Waste & Recycling Facility (Landfill) 

 Leaf and Yard Waste Collection
  • Leaf and Yard Waste Collection takes place on a designated date near the end of October, on your regular recycling date.
  • To find out your collection date, check your waste collection calendar.

 Libraries

 Licences
  • Staff continue to be available to issue Taxi and Vehicle for hire licences. Call: 625-2710 (Monday – Friday, 8:30 am – 4:30 pm)
  • Staff continue to be available to issue Licences of Access or Occupation. Call: 625-2911, or email joel.depeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
  • Visit our licences page
  • Also see Marriage Licences

 Litter

 Long-Term Care

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M

 Maps
  • Staff continue to be available to provide custom mapping services. Call: 625-2531, or email brent.bigford@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). 
  • Visit our maps page

 Marina
  • The Marina is open for recreational boating seasonally.
  • Boat launches are open seasonally.
  • Visit our marina page or call 625-2266 (Monday - Friday, 8:30 am – 4:30 pm)

 Marriage

 McKellar Mall
  • Access through all public entrances is now permitted during normal operating hours for McKellar Mall.
  • Hours: 9 am – 5 pm, Monday – Saturday (excluding any holidays). Appointments scheduled outside of regular hours must be arranged with individual businesses.

 Meals on Wheels
  • Meals on Wheels will continue to be delivered.
  • Contact Meals on Wheels Office at 625-3667, or the Program Manager at 684-3048, or visit our Meals on Wheels page.

 Media Releases

 Mytbay Newsletter 

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N

 News

 Newsletter

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O

 Official Plan

 Older Adults

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P

 Parking
  • For general parking inquires, call: 807-625-2370 or visit our parking page
  • Monthly Rental Parking Customers – Accounts are automatically being renewed. Payments can be made by mail, dropbox, or over the phone with a credit card. Please call 807-625-2370 if you have any questions regarding your account.

 Parks
  • Playgrounds in City parks are open. 
  • Chippewa Park is open seasonally.
  • Sandy Beach is open seasonally.
  • The following parks, fields and amenities are open, weather permitting or seasonally:  
    • Baseball fields: Academy Ball Diamonds (Lobbers North, South and Complex), George Burke Park, North McIntyre Community Centre, Northwood Playfield, Park Arena, Slovak Ball Diamond, South Neebing Community Centre, Waddington Park, Westfort Playfield
    • Soccer fields: Jumbo Gardens Playfield, Northwood Playfield, South Neebing Community Centre
    • Tennis courts: Boulevard Lake Park, Centennial Village Parkette, Oliver Road Community Centre, South Neebing Community Centre, Westfort Playfield
    • Basketball courts: Centennial Village Parkette, Dease Park, Humber Park, Northwood Playfield, Oliver Road Community Centre, South Neebing Community Centre, Westfort Playfield
    • Skateboard/BMX parks: Jumbo Gardens Playfield, Prince Arthur's Landing, West Thunder Community Centre
    • Off-leash dog parks: Beverley Dog Park, Centennial Park and Buffer, Hillyard, Westfort Playfield
    • Permanent rinks: Jumbo Gardens Playfield, North McIntyre Community Centre, Oliver Road Community Centre
    • Shelter/gazebo/picnic areas: Alma Adair, Boulevard Lake Park, Lorne Allard Fisherman's Park, Prince Arthur's Landing, Waverley Park
    • Boat/canoe/kayak launch: Kam Park, Lorne Allard Fisherman's Park, McKellar Boat Launch, Neste Boat Launch (Mountdale Ave.), Prince Arthur's Landing
    • Disc golf: Boulevard Lake Park
  • Parks washrooms are open seasonally as follows:
    • Centennial, Boulevard Pavilion, Rita St, Marina Park, Chapples Loop, and Vickers Park will be 7 day operations
    • Chippewa Park will be 6 day operations (closed Saturday)
    • Hours are different depending on the site as they are based on location demands. Hours will be posted on the doors.
    • Follow all posted signage and instructions.
  • City campgrounds at Chippewa and Trowbridge are open seasonally.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca
  • Residents are urged not to dispose of any household waste in public parks or private spaces. Doing so is a violation of the City by-law and overwhelms these facilities, resulting in waste and debris contaminating our city. By-law officers will be investigating violations and offenders can be fined up to $5,000. Report a garbage or recycling concern on City property.

 

Permits

 Pingstreet

Pioneer Ridge

 Planning
  • Staff continue to be available to receive and process all Planning Applications.
  • Arrange for a Planning Application online (Consent to Sever, Minor Variance, Official Plan Amendments, Plan of Subdivision, Site Plan Control or Zoning By-Law) or call: 625-2531, or email adam.crago@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) 

 Police

 Policies - City Database

 Pools

 Pothole Information

 PRO Kids

 Procedures - City Database

 Proclamations

 Programs & Activities Guide 

 Property Taxes & Credits

Provincial Offences Court (POA)

 Public Notices

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Q

R

 Racism

 Real Estate
  • Staff continue to be available to provide general information about City owned land and to respond to enquiries related to the purchase of City Land or Laneways, Easements, or Licences of Access or Occupation.
  • Visit our real estate page or call: 625-2911, or email joel.depeuter@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). 
  • Learn more about patios

 Recreation Information

 Recycling
  • Recycling collection continues on residents’ regular collection date.
  • To find out your collection date, check your waste collection calendar
  • The Solid Waste & Recycling Facility (Landfill Site and Recycling Depot) remains open during normal operating hours: Monday - Friday: 8 am - 6:30 pm, Saturday: 8 am - 4:30 pm, Closed Sundays and statutory holidays including Easter Monday, Civic Holiday and Remembrance Day.
  • Recycling Depots (Mountdale Avenue & Walsh Street location and Front Street location) continue to operate during normal business hours: Monday – Saturday: 8 am - 6:30 pm

 Report a Problem
  • Report a problem
  • To report an Infrastructure & Operations related problem (roads and bridges; street lighting; traffic control; water supply; water distribution; waste reduction and recycling, including collection and disposal; sewage collection and treatment; drainage; park operation and maintenance; and administrative functions) call the Infrastructure & Operations Dispatch at 625-2195 or email publicworks@thunderbay.ca

 Reports

 Request for Proposal
  • Visit our bids page or call: 625-2252 (Monday – Friday, 8:30 am – 4:30 pm)
  • Post also appear in the Chronicle-Journal under Notices & Tenders  

 Respect

 Road Work
  • Visit our road work page
  • Subscribe to Road Work updates
  • For heavy/oversized load applications, sewer and water connections/disconnections, contract books for capital projects, and general engineering inquiries call: 625-2266 (Monday – Friday, 8:30 – 4:30 pm)
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

 Roads
  • Roads staff continue to maintain traffic and pedestrian control devices required for the safety of motorist and pedestrians.
  • Roads staff continue to maintain legal traffic control signage and pavement markings (Monday – Friday 8:30 am – 4:30 pm, and 24 hours a day to deal with emergencies that require immediate response.)
  • In summer, roads staff will provide summer operations (Compliance with Section 44 of the Municipal Act 2001) which will include services for washouts, potholes, trip hazards, road closures, flood control, traffic markings. Emergency response 24 hours per day to deal with immediate hazards.
  • In winter, roads staff will continue with winter operations (Compliance with Section 44 of the Municipal Act 2001) to provide minimal requirements for snow plowing and sanding. Maintain open and safe streets. Roads staff will be required to patrol, sand, plow operations, and perform emergency road maintenance.
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

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S

 

Scrolls
  • You can request a scroll for anniversaries, birthdays, and grand openings. Visit our mayor requests page or call 625-2230.

 

 Seniors Information

 Sewage
  • The City continues to provide for safe collection and treatment of wastewater. The Water Pollution Control Plant and associated sewage lift stations continue to operate in accordance with Ministry Environmental Compliance Approvals.
  • Residents are urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

 Skateboarding
  • The following skateboard/BMX parks are open seasonally: 
    • Chapples Recreational Area South
    • Prince Arthur's Landing
    • South Neebing Community Centre
    • Waddington Park
    • West Thunder Community Centre

 Skating
  • Outdoor skating rinks are open seasonally from mid-December – mid-March. 
  • Visit our outdoor rinks
  • Learn more about indoor skating listed under "Arenas".
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

 Snow Removal
  • Roads Staff will continue with winter operations (Compliance with Section 44 of the Municipal Act 2001) to provide minimal requirements for snow plowing and sanding, and to maintain open and safe streets (arterial & collectors).
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

 Social Media
  • City of Thunder Bay’s Facebook Account
  • City of Thunder Bay’s Instagram Account: @CityofThunderBay
  • City of Thunder Bay’s Twitter Account: @CityThunderBay
  • City of Thunder Bay’s YouTube Account: @CityThunderBay

 Splash Pads

 Sports
  • All City indoor recreation facility are open.
  • For facility rental inquiries, contact 625-2227
  • Find information on our facilities by searching the A-Z listing for the facility by name.
  • The following sports fields and amenities are open seasonally:  
    • Baseball fields: Academy Ball Diamonds (Lobbers North, South and Complex), George Burke Park, North McIntyre Community Centre, Northwood Playfield, Park Arena, Slovak Ball Diamond, South Neebing Community Centre, Waddington Park, Westfort Playfield
    • Soccer fields: Jumbo Gardens Playfield, Northwood Playfield, South Neebing Community Centre
    • Tennis courts: Boulevard Lake, Centennial Village Parkette, County Park, Oliver Road Community Centre, South Neebing Community Centre, Volunteer Pool Community Centre, Waddington Park, West End Recreation Area, Westfort Playfield, Wilson Street Parkette
    • Basketball courts: Centennial Village Parkette, Dease Park, Humber Park, Northwood Playfield, Oliver Road Community Centre, South Neebing Community Centre, Westfort Playfield
    • Volleyball Court: North End Park and Buffer
    • Skateboard/BMX parks: Jumbo Gardens Playfield, Prince Arthur's Landing, West Thunder Community Centre
    • Permanent rinks: Jumbo Gardens Playfield, North McIntyre Community Centre, Oliver Road Community Centre
    • Shelter/gazebo/picnic areas: Alma Adair, Boulevard Lake Park, Lorne Allard Fisherman's Park, Prince Arthur's Landing, Waverley Park
    • Boat/canoe/kayak launch: Kam Park, Lorne Allard Fisherman's Park, McKellar Boat Launch, Neste Boat Launch (Mountdale Ave.), Prince Arthur's Landing
    • Disc golf: Boulevard Lake Park
  • See more on Swimming listed below.
  • Learn more on Skating under Arenas

Visit our sports page.

 

 Strategic Plan

 Swimming
  • Volunteer Pool is open. Visit our volunteer pool page for operating hours and program information
  • The Canada Games Complex is open. Visit www.thunderbay.ca/cgc for operating hours and program information
  • Churchill Pool is undergoing renovations and is currently closed
  • Do not enter the facility if you are sick. 
  • Learn more about the Complex
  • Learn more about Volunteer Pool

 

 Street Lights and Signals 
  • Roads Staff continue to maintain traffic and pedestrian control devices required for the safety of motorist and pedestrians.
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca.

Street Signs  
  • Roads Staff continue to maintain legal traffic control signage and pavement markings (Monday – Friday 8:30 am – 4:30 pm, and 24 hours a day to deal with emergencies that require immediate response).
  • To report a roads issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca.

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T

 Taxes
  • Property taxes can be paid on-line, by telephone banking, on-line with your credit card (plastiq.com - a service fee applies), in person at your bank, or by mailing a cheque to City of Thunder Bay, PO BOX 800, Thunder Bay ON P7C 5K4 
  • Visit our taxes page
  • Learn more about tax credits

 Tenders
  • Visit our bids page or call: 625-2252 (Monday – Friday, 8:30 am – 4:30 pm)

 Tennis
  • The Thunder Bay Community Tennis Centre is open seasonally.
  • The Tennis Centre is a City-owned facility which is operated by the Thunder Bay Tennis Centre organization.
  • For inquiries and more information, visit the Thunder Bay Community Tennis Centre website or call them at 577-1514
  • Public tennis courts at City parks are open seasonally.

 

 Tourism

 

 Trails
  • City trails are open, but residents are urged to heed Public Health advice and practise physical distancing of two metres from others if they are planning to visit a City trail.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

 Transit
  • Thunder Bay Transit and Lift+ Specialized Transit are running.
  • Masks are required.
  • Enhanced cleaning and disinfection of buses remains in place with a focus on high touch areas such as buttons and handles.
  • Do not use public transit if you feel unwell or exhibit any symptoms.
  • Find information on the current schedule online or call Transit Customer Service at 684-3744 (Monday – Friday, 8:30 am – 4:30 pm).
  • The Waterfront Terminal is open to the public. Masks or face coverings are mandatory when inside the terminal building. 

 Trees
  • Emergency tree removal and essential tree maintenance at Parks and on boulevards is continuing, as required.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

Twitter
  • Visit the City of Thunder Bay’s official Twitter account @CityThunderBay

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U

 Utilities
 • Visit our utilities page


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V

Victoriaville Centre
  • Access through all public entrances is now permitted during normal operating hours for Victoriaville Centre.
  • In the Victoriaville Civic Centre all service counters will fully reopen with the exception of Cashiers, Supply Management, and Community Services. The following areas are available by appointment only: Community Services, PRO Kids, Financial Services, Human Resources, Revenue (Tax and Water Billing), Supply Management, and Municipal Enforcement Services. View the contact directory to book an appointment. 

 Visitor Information

 Volunteers

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W

 Water Bills
  • Visit our water bill page
  • Also see the "Water Meter Readings" section below.

 Water Credits

 Water Distribution & Wastewater Collection
  • Staff continue operations of the water distribution and wastewater collection systems. All emergency repairs and response will continue, such as response to water main breaks and sewer blockages.
  • Residents are urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

 Water Fill Stations
  • The City continues to operate and maintain two residential water fill stations/tap houses (Valley Street Water Fill Station and Highway 61 Water Fill Station) to provide rural Thunder Bay residents with potable water. There is also one water fill station for commercial use only (Central Avenue Water Fill Station).
  • Residents can buy residential fobs at the following locations:
    • Oliver Road Can-op, 1419 Oliver Rd
    • South Neebing Variety, 2060 Hwy 61 (Hwy 61 at Mountain Rd)
  • To arrange or refill a commercial fob, customers can call 625-2249 to purchase a fob or re-load it over the phone using a credit card. New fobs will be mailed out to customers.

Water - Lead Water Service Replacement Loan Program 
  • City Council approved an interest-free loan program that will allow property owners to borrow funds from the city to assist in the replacement of privately owned lead water service pipes.
  • This program provides financial assistance to homeowners to reduce lead levels in drinking water at the tap. Loans for up to $3,000 of eligible costs are available, for five years, or 10 years for property owners that qualify under the Tax and Credit Program for Low-Income Seniors and Low-Income Persons with Disabilities or the Tax and Water Credit Program for Low-Income Persons.
  • Loan approvals will be subject to the availability of funding and priority given on a first-come first-served basis.
  • Lead Water Service Replacement Loan Program Application Form
  • Learn more about lead in drinking water

Water Meter Readings
  • Readings can be submitted online or by calling 625-3160 (24-hr service) between the 1st and 21st of the month.
  • Final readings due to a sale of a property should be called in to the Revenue office at 625-2255 or by emailing taxandwater@thunderbay.ca.
  • If meter readings are not submitted, water usage for the billing period may be estimated. 

 

 Wastewater Treatment Plant (Water Pollution Control Plant)
  • Staff continue to operate the Water Pollution Control Plant and associated sewage lift stations in accordance with Ministry Environmental Compliance Approvals.
  • Water Pollution Control Plant closed to the public – no public tours.
  • Residents are urged not to flush wipes down the drain, even if they are advertised as flushable. Wipes can block homeowner and municipal sewer pipes causing sewer backups and disruptions to the treatment processes at the Water Pollution Control Plant. Only toilet paper should be flushed down the drain.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

 Water Treatment Plant (Bare Point Water Treatment Plant)
  • The City’s Water Authority continues to operate and maintain the drinking water system to provide safe drinking water to the community. The City’s drinking water is continuously tested, monitored and analyzed in accordance with Ministry regulations and approvals.
  • The Bare Point Water Treatment Plant closed to the public – no public tours.
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

 Waterfront
  • The green spaces and trails at the Waterfront remain available for use.
  • The playground is open, and the splash pad / skating rink operate seasonally.
  • The Marina and boat launches are open seasonally. 
  • Visit our marina page or call 625-2266 (Monday - Friday, 8:30 am – 4:30 pm)
  • To report an issue, contact the Infrastructure & Operations Dispatch at 625-2195 or publicworks@thunderbay.ca

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X

Y

 Youth

 Youth Inclusion Program
  • In-person registered programs are running.
  • To access virtual/online program follow the Youth Inclusion Program on Facebook: @ThunderBayYouthInclusion and Instagram: @youthinclusion_tbay.
  • For general inquiries call: 633-5629 (Monday – Friday, 8:30 am – 4:30 pm)
  • Visit our Youth Inclusion Program page

 

 YouTube

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Z

 Zoning
  • Staff continue to be available to provide Zoning information and Applications for Zoning By-law Amendment are still being received and processed.
  • Visit our zoning page or call 625-2531, or email adam.crago@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm). 

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 55 Plus Centre
  • Thunder Bay 55 Plus Centre is open.
  • Ongoing services include:
    • Telephone assurance and chat line
    • Various health and wellness virtual workshops
    • Monthly Good Food Box pick-up
    • Income Tax Program
    • River Street Café will open for in person dining Feb. 7. Take out will continue to be available.
  • For program registration book online or call the hotline at (807) 625-8463
  • Do not enter the facility if you are sick. 
  • For more information visit our 55 plus page
  • For a list of programs, visit the City’s section of The Key (programs subject to change)

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