City Services

The City of Thunder Bay has many services, here you can:   

Use our complete A - Z Directory to help you find the information you are looking for.

 

National Public Works Week increases awareness across North America of the importance of public works, and recognizes the professionals working behind the scenes.

Public works staff keep towns and cities running smoothly and safely with well-maintained roads, reliable transit, state-of-the-art water treatment and recycling facilities, fire rescue services, and more.

Staff at Public Works Week Celebration

Some of this work, like maintaining roads and bridges, is easy to see. Other efforts, such as keeping our water and sewer systems running smoothly, often happen behind the scenes. Every task, whether visible or not, plays an essential role. Together, they are the backbone of healthy, vibrant communities and remind us that every project supports the connection between service and residents.

Celebrating Public Works Week in Thunder Bay

The City of Thunder Bay celebrates National Public Works Week yearly with staff recognition events and public awareness media campaigns featuring public works staff and projects. Every two years, Public Works staff present a Public Works Open House for the public to enjoy, outdoors at Mountdale Yard. The next Open House is scheduled for 2027.

You may search or tag public works-related social media posts using #TbayPublicWorks.

Report a problem

Have a concern? Report a problem with us to help us improve our services and our city.

Roads and active transportation

Whether you are driving on our roads or using them for active transportation, we provide up-to-date information on roadwork, potholes, snow removal, new active transportation projects and more.

Emergency services and public safety

View our Emergency services and public safety information, make use of our anti-racism supports, and learn more about community safety & well-being in our community. You can also get information about Fire Rescue, Police, or Superior North Emergency Medical Services.

Water and utilities

View our water and sewer services, where you can:

Accessibility

The City of Thunder Bay is committed to making its facilities, infrastructure and services accessible to everyone.

Services for older adults

Our Older Adults area will tell you more about the Thunder Bay 55 Plus Centre and West Arthur Community Centre which have a range of services and programs available to citizens.

Looking for information on long-term care? Discover more about Pioneer Ridge, Jasper Place and the senior services available.

Social and Community Services

211 is a multi-channel information and referral system. 211 is accessible to Ontarians 24/7 – 365 via:

211 provides free, confidential, multilingual access to information & referrals to the full range of community, social, health and government services. 211’s Certified Community Resource Specialists assess each person’s needs and connect them to the best available resources. 211 helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 150 languages.

The Lakehead Social Planning Council in Thunder Bay operates 211 North as one of 6 provincial regional partners, through its accredited Community Information & Referral Centre. In 2008, 211 North began rolling out the 211 service across Northern Ontario.

The backbone of 211 Ontario North is the Lakehead Social Planning Council’s, Community Information & Referral Centre (CIRC). The CIRC has been operational since 1983 and provides walk-in (in-person) information & referral services in our fully accessible store front office, conveniently located in Victoriaville Centre in Thunder Bay.   

Contact Us

City Hall:
500 Donald Street E, P.O. Box 800
Thunder Bay, ON P7C 5K4
City Hall: (807) 625-2230
TTY: (807) 622-2225

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