To access online booking, you need a cell phone number or email address on file with Lift+. You do not need both.
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Open the Thunder Bay Transit On-Demand app or select Book online.
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Select Get Started.
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Sign in using the cell phone number or email address associated with your Lift+ account.
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Follow the prompts to verify your account.
If you sign in using your cell phone number, you will receive a six-digit verification code by text message.
If you need to update your contact information or have trouble signing in, call 807-345-0777, option #2.
How to book a ride
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Select Where to? and enter your destination.
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Confirm your pickup location and destination.
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Select your travel reason.
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Choose your travel date and select Depart at or Arrive by.
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Enter the time you would like to leave or need to arrive.
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Review the available trip details and pickup window.
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Select Reserve ride to confirm your booking.
Your booking is complete when you see “Your ride is booked!”
If you also need a return trip, select Book Return and follow the prompts to book that trip separately.
Arriving in time for an appointment
If you need to reach your destination by a specific time, select Arrive by when booking.
For example, if your appointment begins at 10 a.m., enter the time you need to arrive, allowing time to get from the vehicle to your appointment.
Review the proposed pickup window before confirming your ride.
How to view your rides
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Open the app or online booking website and sign in.
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Open the menu and select Scheduled Rides.
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Use the calendar or list view to find your trip.
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Select a ride to review its details.
How to cancel a ride
Please cancel as soon as you know you no longer need a ride. This helps make service available to other customers.
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Open the menu and select Scheduled Rides.
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Select the ride you want to cancel.
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Select Cancel.
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Choose a cancellation reason.
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Select Yes, cancel ride to confirm.
If you booked a return trip, cancel that trip separately if you no longer need it.
You can also cancel by calling 807-345-0777.
Booking by telephone
You can continue to book, view or cancel your rides by calling 807-345-0777.
Telephone booking hours remain:
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Monday to Friday: 8:30 a.m. to 11 p.m.
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Saturday: 9:30 a.m. to 11 p.m.
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Sunday and holidays: 9:30 a.m. to 10 p.m.
