Starting March 21, the Government of Ontario will drop the mandatory mask mandate in the majority of public settings, including city facilities. Mandates will still remain in place for a period of time for public transit, long-term care and health care settings.

Regulations have also been dissolved around gathering restrictions and the vaccination passport. In addition, formal screening measures will no longer be required as of March 21, with the exceptions of Long-Term Care.

Most city service counters will also reopen on March 21, including:

  • In City Hall: Office of the City Clerk, Provincial Land Tax service counter, lobby, and main floor washrooms
  • In the Victoriaville Civic Centre: all service counters will fully reopen with the exception of Cashiers, Supply Management, and Community Services
  • By appointment only: Community Services, PRO Kids, Financial Services, Human Resources, Revenue (Tax and Water Billing), Supply Management, and Municipal Enforcement Services

Pioneer Ridge Long Term Care

Although COVID-19 restrictions and mandates are being lifted, Pioneer Ridge is taking a gradual and cautious approach as the safety of residents remains a priority. During the reopening phase, all policies that are currently in place will be constantly reviewed to ensure a safe and secure environment for all those living in the Home, including:

  • Infection prevention & control, vaccination, and visitation
  • Screening and daily rapid antigen testing
  • Mandatory vaccination requiring three doses for staff, volunteers, students and essential caregivers and two doses for general visitors

For up-to-date information on City Services, visit:


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Contact:       Stacey Levanen, Supervisor – Corporate Communications & Community Engagement, 625-3650