Current COVID-19 Level: Province-wide emergency brake

The province-wide emergency brake was implemented on April 3, 2021 in response to the third wave of the COVID-19 pandemic.

All public health and workplace safety measures under the emergency brake will remain in place until Ontario enters Step One of the Roadmap to Reopen, at which point restrictions will ease with an initial focus on outdoor settings. Learn more about the COVID-19 public health measures and advice.

It is strongly recommended to avoid all non-essential travel outside of Northwestern Ontario. Travel from Manitoba or Quebec into Ontario is also restricted. Exemptions will only be allowed for specified reasons.

For the latest information, updates, and impact on City services during the lockdown visit:  


All indoor City Pool facilities will remain closed until the appropriate reopening phase is reached in the Province wide Roadmap to Reopen strategy.

*NEW - Online Registration

We're moving to a new registration software and are excited to bring you an easy-to-use online registration option through PerfectMind! Registrations will also still be taken by phone at 625-8463 (hotline).

Summer Program Registration will begin:

  • May 31 for Children & Youth programs

In the meantime, we invite you to create an account* to make the registration process go smoothly for you 

* Please note that if you have an existing membership with the Canada Games Complex, Volunteer Pool or Churchill Pool, are a 55 Plus program participant or have a credit on your account, an account may have already been created for you (confirmation of your account activation would have been sent via email requesting you to change your password).  However, if you are told “an account already exists” when you are creating your account for the first time but you did not receive an email from us, please click “Forgot your password?” and you will receive an email within 5 minutes to reset your password and login to your account or you may call our help lines at 625-3738 or 630-1691 to assist with setting up your account.

For more information or to register please visit our Register for an Activity page. 

Paid in full Memberships will be extended for the period of closure.  Direct Deposit memberships will not be charged during the lockdown period.

Please note that we will have very limited staff working and monitoring emails during this closure and we will get back to you as soon as we are able.  Please contact 625-3738 and leave a voicemail, and your call will be returned as soon as we are able.  You can also email or to put your memberships on hold.


Program Registration

Registration for fall aquatics and fitness programming will open on September 17. Call 625-8463 to register. 

Spring Program Credits

Spring program credits have been applied to your account and can be used for future programming when our facilities re-open. This credit can be used towards any City Recreational Programs in the future.  Clients wishing to request a refund instead of a credit to their account may call 625-2227 or 684-3323. Please leave a voicemail or email with contact information only.  Please do not leave credit card information over voicemail or email- staff will get back to you.  Refunds may take 3-4 weeks to process. 

Memberships will automatically be extended for the lesser of the duration of the facility closure or remaining membership term as of March 17.  

Canada Games Complex

The Canada Games Complex offers an opportunity to participate in a variety of social, recreational, competitive, instructional and therapeutic activities. We operate a unique, accessible, multi-purpose community facility in a safe and enjoyable environment. The Complex is Thunder Bay's premier aquatic facility. For more information contact 807-684-3311.

We also have a flexible recreation swim schedule to accommodate community needs every day of the week. Take a look at the user policy for more information on swim types, age restrictions and other helpful information.

Sir Winston Churchill and Volunteer Pools

Churchill Community Pool and Volunteer Pool provide swimming opportunities for all ages. The City's Recreation & Culture Division operates these two indoor community-based swimming facilities in addition to the Canada Games Complex. These pools provide recreational public swims and structured swimming lessons. Every child deserves to learn how to swim, especially in a city surrounded by lakes! The best place to learn how to swim is in the water.

Swim programs

Read descriptions of the swim programs offered by the City at our pools. The current swimming lessons schedule can be found in the Key recreation guide. To register, contact the pool where the lessons will be held.

Outdoor pools

The City's outdoor swimming pools include Heath Park Pool and Art Widnall Pool. These pools offer public swimming and lessons, and are available for rental during their seasonal operations.

Beaches and splash pads

The City also has supervised swim areas at Boulevard Lake and Chippewa Park and has many splash pads around available around the city to help you cool off and have some water fun.

Other pools

  • Lakehead University Pool, call 807-343-8656
  • Hotel pools are located at various locations throughout the city
  • For more information, look under Swimming Pools - Public, in the Yellow Pages

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