Report issues to the City of Thunder Bay to help us keep our community active and welcoming.

By-law issue

For by-law concerns, contact the Licensing & Enforcement Division at 807-577-MLEO (6536), or submit your concern online. You can also view our commonly requested by-laws.

Report a By-law Complaint

Claims

If you are making a claim against the City, please refer to the Making a Claim form for further instructions. Claims filed against the City must be filed with the City Clerk. For more information, call 807-625-2230, or email cityclerk@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

Culverts & Ditches

Report a Culvert or Ditch issue

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Encampments

To report a new or abandoned encampment, or concerns about garbage, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Encroachments on City-owned land

For questions or reports about obstructions or encroaching signs contact Municipal Enforcement Services at 807-577-MLEO (6536).

Flooding

Contact Municipal Enforcement Services at 807-577-MLEO (6536) for reports related to trespass of roof drainage and sump discharge as per the Municipal Standards for Property By-law.

Garbage or recycling concern

Report a Garbage or Recycling Concern

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Graffiti

Report Graffiti

The City of Thunder Bay has adopted a Graffiti Management By-law to reduce the amount of graffiti found in the community. The Graffiti Guard initiative encourages everyone to prevent, report and remove graffiti in Thunder Bay. Call 211 or use the City's online form to Report Graffiti. You can also contact Municipal Enforcement Services at 807-577-MLEO (6536).

Prevent

There is no way to completely prevent property from becoming a target for graffiti, but removal helps discourage repeat events or the spread of graffiti. Download the brochure below for ideas that may help reduce the chance of your property being targeted.

Report

Call 211 or report graffiti online. The City of Thunder Bay will remove graffiti from City-owned and operated property. To help remove graffiti, the City will provide financial assistance on request to residents and small businesses with an assessment value less than $400,000. 211 is your community information and referral service, available 24 hours a day.

Remove

Studies have found that removal often prevents more graffiti from appearing. For public property, 211 will notify the appropriate agency and they will have the graffiti removed. For private property, owners will be notified under the Graffiti Management By-law and be asked to remove the graffiti with financial assistance available from the City. A rebate and subsidy are available to help with the cost of removal.

 

Graffiti FAQs

What is graffiti?
Graffti is defned as one or more letters, symbols, etchings, fgures, inscriptions or stains made or affxed to a property.


Whose responsibility is graffiti removal?
The by-law says no one is allowed to put graffti on property and property owners must remove graffti if they become a target. the city will provide fnancial assistance to residents and small businesses targeted by graffti. call 2 to fnd out more.


What else is the City doing?
After notifcation, the City will, whenever possible, remove graffti from City-owned or operated property within:

  • 48 hours for hate, racist, gang-related, obscene or offensive graffti
  • 7 days for large amounts of graffti on highly visible sites
  • 4 days for other types of graffti

The city will also work with community partners to encourage young people to put their creativity toward positive art projects.

What are some common ways to prevent graffiti?

  • Graffti resistant materials
  • Improved lighting
  • Landscaping practices that contribute to safety and security
  • Security and surveillance systems and patrols
  • Passive surveillance through good design and materials, and incorporation of areas between private and public spaces
  • Strategically placed fences, art, signs and landscaping

 

Litter

Yard Litter

Contact Municipal Enforcement Services at 807-577-MLEO (6536) to report yard litter as related to the Clean and Clear Yards By-law.

Park Litter

Report A Park Concern

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Noise or nuisance issue

Contact Municipal Enforcement Services at 807-577-MLEO (6536) for inquiries to the Noise By-law or a nuisance as outlined in the Municipal Standards for Property By-law.

Park concern

Report a Park Concern

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Parking Issue
If you are experiencing a parking issue, contact the Parking Authority at 807-625-2370, or visit us in the Victoriaville Civic Centre, 1st floor, 111 Syndicate Ave. S.

Pothole

Report a Pothole

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Road sign damage

Report Road Sign Damage 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Sewer issue

Report a Sewer issue 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Sidewalk concern

Report a Sidewalk Concern 

For more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Snow clearing concern

Report a Snow Clearing Concern 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Stray animals

To report a stray dog, contact Municipal Enforcement Services at 807-577-MLEO (6536). 

Stray cats found in the city may be taken to the Thunder Bay and District Humane Society, located at 1535 Rosslyn Road. Please contact 807-475-8803 in advance to make arrangements.

Street light outage

Report a Street Light Outage

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Taxi complaint

Report a taxi service complaint

To make a complaint, fill in the form above, or contact Municipal Enforcement Services at 807-577-MLEO (6536). You can also read the Vehicle for Hire By-law.

Transit

Report a Transit complaint

Questions, compliments, complaints and suggestions can be submitted using the online feedback form. A customer service representative will review all submissions. Any personal information you provide will remain confidential.

Tree problem

Report a Tree Problem 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Unsightly property

Report a By-law Complaint
To report an unsightly private property contact Municipal Enforcement Services at 807-577-MLEO (6536).

Water quality concern

Report a Water Quality Concern 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Website issue

If you are having trouble with our website, please complete the Website Technical Issue Form found at the bottom of the webpage where you are having difficulty, or email our Webmaster.

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