Report a Problem

By-law issue

For by-law concerns, contact the Licensing & Enforcement Division at 807-577-MLEO (6536) or view our commonly requested by-laws.

Claims

If you are making a claim against the City, please refer to the Making a Claim form for further instructions. Claims filed against the City must be filed with the City Clerk. For more information, call: 625-2230, or email cityclerk@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

Culverts & Ditches

Report a Culvert or Ditch issue

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Encroachments on City-owned land

For questions or reports about obstructions or encroaching signs contact the Licensing & Enforcement Division at 807-577-MLEO (6536).

Flooding

Contact the Licensing & Enforcement Division at 807-577-MLEO (6536) for reports related to trespass of roof drainage and sump discharge as per the Property Standards By-law.

Garbage or recycling concern

Report a Garbage or Recycling Concern

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Graffiti

Report Graffiti

Read more about our Graffiti Guard Program, and our Graffiti By-Law.

To report by phone, or for more information, contact 211

Litter

Yard Litter

Contact the Licensing & Enforcement Division at 807-577-MLEO (6536) to report yard litter as related to the Yard Maintenance By-Law.

Park Litter

Report A Park Concern

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Noise or nuisance issue

Contact the Licensing & Enforcement Division at 807-577-MLEO (6536) for inquiries to the Noise By-law or a nuisance as outlined in the Property Standards By-law.

Park concern

Report a Park Concern

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Parking Issue

Pothole

Report a Pothole

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Road sign damage

Report Road Sign Damage 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Sewer issue

Report a Sewer issue 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Sidewalk concern

Report a Sidewalk Concern 

For more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Snow clearing concern

Report a Snow Clearing Concern 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Stray animals

To report a stray dog, contact the Animal Service Centre at 807-577-MLEO (6536). Note that only stray dogs are accepted at the Centre. 

Stray cats may be taken to the Thunder Bay and District Humane Society, located at 1535 Rosslyn Road. They can be contacted at 475-8803

Street light outage

Report a Street Light Outage

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Taxi complaint

Report a taxi service complaint

For more information, read the Vehicle for Hire By-law.

Tree problem

Report a Tree Problem 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Unsightly property

To report an unsightly private property contact the Licensing & Enforcement Division at 807-577-MLEO (6536).

Water quality concern

Report a Water Quality Concern 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Website issue

If you are having trouble with our website, please complete the Website Technical Issue Form found at the bottom of the webpage where you are having difficulty, or email our Webmaster.