For by-law concerns, contact the Licensing & Enforcement Division at 807-625-2710 or view our commonly requested by-laws.

If you are making a claim against the City, please refer to the Making a Claim form for further instructions. Claims filed against the City must be filed with the City Clerk. For more information, call: 625-2230, or email cityclerk@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)

For questions or reports about obstructions or encroaching signs contact the Licensing & Enforcement Division at 807-625-2710.

Contact the Licensing & Enforcement Division at 807-625-2710 for reports related to trespass of roof drainage and sump discharge as per the Property Standards By-law.

Report a Garbage or Recycling Concern

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Report Graffiti

Read more about our Graffiti Guard Program, and our Graffiti By-Law.

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Yard Litter

Contact the Licensing & Enforcement Division at 625-2710 to report yard litter as related to the Yard Maintenance By-Law.

Park Litter

Report A Park Concern

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Contact the Licensing & Enforcement Division at 807-625-2710 for inquiries to the Noise By-law or a nuisance as outlined in the Property Standards By-law.

Report a Park Concern

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Report a Pothole

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Report Road Sign Damage 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Report a Sewer issue 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Report a Sidewalk Concern 

For more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Report a Snow Clearing Concern 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

To report a stray animal, contact the Animal Service Centre at 807-684-2156.

Report a Street Light Outage

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

Report a taxi service complaint

For more information, read the Vehicle for Hire By-law.

Report a Tree Problem 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

To report an unsightly private property contact the Licensing & Enforcement Division at 807-625-2710.

Report a Water Quality Concern 

To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.

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