Report issues to the City of Thunder Bay to help us keep our community active and welcoming.
By-law issue |
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For by-law concerns, contact the Licensing & Enforcement Division at 807-577-MLEO (6536), or submit your concern online. You can also view our commonly requested by-laws. |
Claims |
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If you are making a claim against the City, please refer to the Making a Claim form for further instructions. Claims filed against the City must be filed with the City Clerk. For more information, call 807-625-2230, or email cityclerk@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) |
Culverts & Ditches |
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Report a Culvert or Ditch issue To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Encampments |
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To report a new or abandoned encampment, or concerns about garbage, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Encroachments on City-owned land |
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For questions or reports about obstructions or encroaching signs contact Municipal Enforcement Services at 807-577-MLEO (6536). |
Flooding |
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Contact Municipal Enforcement Services at 807-577-MLEO (6536) for reports related to trespass of roof drainage and sump discharge as per the Municipal Standards for Property By-law. |
Garbage or recycling concern |
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Report a Garbage or Recycling Concern To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Graffiti |
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Read more about our Graffiti Guard Program, and our Graffiti By-Law. To report by phone contact Municipal Enforcement Services at 807-577-MLEO (6536). |
Litter |
Yard LitterContact Municipal Enforcement Services at 807-577-MLEO (6536) to report yard litter as related to the Clean and Clear Yards By-law. Park LitterTo report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Noise or nuisance issue |
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Contact Municipal Enforcement Services at 807-577-MLEO (6536) for inquiries to the Noise By-law or a nuisance as outlined in the Municipal Standards for Property By-law. |
Park concern |
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To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Parking Issue |
| If you are experiencing a parking issue, contact the Parking Authority at 807-625-2370, or visit us in the Victoriaville Civic Centre, 1st floor, 111 Syndicate Ave. S. |
Pothole |
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To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Road sign damage |
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To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Sewer issue |
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To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Sidewalk concern |
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For more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Snow clearing concern |
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Report a Snow Clearing Concern To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Stray animals |
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To report a stray dog, contact Municipal Enforcement Services at 807-577-MLEO (6536). Stray cats found in the city may be taken to the Thunder Bay and District Humane Society, located at 1535 Rosslyn Road. Please contact 807-475-8803 in advance to make arrangements. |
Street light outage |
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To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Taxi complaint |
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Report a taxi service complaint To make a complaint, fill in the form above, or contact Municipal Enforcement Services at 807-577-MLEO (6536). You can also read the Vehicle for Hire By-law. |
Transit |
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Questions, compliments, complaints and suggestions can be submitted using the online feedback form. A customer service representative will review all submissions. Any personal information you provide will remain confidential. |
Tree problem |
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To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Unsightly property |
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Report a By-law Complaint |
Water quality concern |
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Report a Water Quality Concern To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Website issue |
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If you are having trouble with our website, please complete the Website Technical Issue Form found at the bottom of the webpage where you are having difficulty, or email our Webmaster. |
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