Report issues to the City of Thunder Bay to help us keep our community active and welcoming.
By-law issue |
For by-law concerns, contact the Licensing & Enforcement Division at 807-577-MLEO (6536) or view our commonly requested by-laws. |
Claims |
If you are making a claim against the City, please refer to the Making a Claim form for further instructions. Claims filed against the City must be filed with the City Clerk. For more information, call: 625-2230, or email cityclerk@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm) |
Culverts & Ditches |
Report a Culvert or Ditch issue To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Encroachments on City-owned land |
For questions or reports about obstructions or encroaching signs contact the Licensing & Enforcement Division at 807-577-MLEO (6536). |
Flooding |
Contact the Licensing & Enforcement Division at 807-577-MLEO (6536) for reports related to trespass of roof drainage and sump discharge as per the Property Standards By-law. |
Garbage or recycling concern |
Report a Garbage or Recycling Concern To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Graffiti |
Read more about our Graffiti Guard Program, and our Graffiti By-Law. To report by phone, or for more information, contact 211 |
Litter |
Yard LitterContact the Licensing & Enforcement Division at 807-577-MLEO (6536) to report yard litter as related to the Yard Maintenance By-Law. Park LitterTo report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Noise or nuisance issue |
Contact the Licensing & Enforcement Division at 807-577-MLEO (6536) for inquiries to the Noise By-law or a nuisance as outlined in the Property Standards By-law. |
Park concern |
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Parking Issue |
If you are experiencing a parking issue, contact the Parking Authority at 807-625-2370, or visit us in the Victoriaville Civic Centre, 1st floor, 111 Syndicate Ave. S. |
Pothole |
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Road sign damage |
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Sewer issue |
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Sidewalk concern |
For more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Snow clearing concern |
Report a Snow Clearing Concern To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Stray animals |
To report a stray dog, contact the Animal Service Centre at 807-577-MLEO (6536). Note that only stray dogs are accepted at the Centre. Stray cats may be taken to the Thunder Bay and District Humane Society, located at 1535 Rosslyn Road. They can be contacted at 475-8803 |
Street light outage |
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Taxi complaint |
Report a taxi service complaint For more information, read the Vehicle for Hire By-law. |
Tree problem |
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Unsightly property |
To report an unsightly private property contact the Licensing & Enforcement Division at 807-577-MLEO (6536). |
Water quality concern |
Report a Water Quality Concern To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195. |
Website issue |
If you are having trouble with our website, please complete the Website Technical Issue Form found at the bottom of the webpage where you are having difficulty, or email our Webmaster. |
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