Transit Services provides public transit within the City of Thunder Bay city limits. Thunder Bay Transit conventional buses are 100% low-floor, accessible with ramps, a kneeling feature, on board stop announcements, and priority and courtesy seating. Trip planning features include pocket schedules, NextLift.ca, and GoogleMaps. Stop times are available by phone at 684-3744.

Thunder Bay Transit Service Update

Updated: September 29, 2020

Due to the COVID-19 pandemic, Thunder Bay Transit will be operating adjusted service levels until further notice to best meet fluctuating ridership levels and customer demands. We would like to thank our customers for their patience and understanding during this time.

Front Door Boarding/Rear Door Exiting

Please board the bus through the front door and exit by the rear door. Customers requiring mobility assistance may exit by the front door.

Service Changes Effective October 1, 2020

Effective October 1, 2020 Thunder Bay Transit will increase and adjust service as follows:

Waterfront Terminal will re-open to the public. For the safety of all passengers waiting for buses inside of the terminal building:

  • Building occupancy will be limited to 16 persons maximum
  • Masks or face coverings are mandatory when inside the terminal building
  • Maintain physical distancing of 2-metre or 6-feet distance from others

#8-James will be extended in order to provide service between Confederation College and Intercity Shopping Centre as per the following:

  • Monday to Saturday:  9:00 am to 9:00 pm on a 40-45 min frequency
  • Sunday: 10:00am to 6:00pm on a 40-45min frequency

#9-Junot will be extended in order to provide service between Lakehead University and Intercity Shopping Centre as per the following:

  • Monday to Saturday: 9:00am to 9:00pm on a 40-45 minute frequency
  • Sunday: 10:00am to 6:00pm on a 40-45 minute frequency

See our schedules and maps webpage for full details.

For COVID-19 related information regarding our Conventional and Specialized services see the topics below.

Customer Service and Terminals

Customer Service

Our Customer Service Representatives remain available during our working hours (Monday to Friday 8:30am to 4:30pm) by phone at 684-3744 or email transit@thunderbay.ca.

Conventional Transit

Route & Schedules

Modifications have been made to a number of routes.  See – updated schedules for all routes on the Schedules and Maps webpage for full details.

We continue to make every effort to keep a reliable transit service operating for those that require it and thank you all for your patience and understanding.

Mandatory Masks and Face Coverings 

In accordance with instructions by Thunder Bay District Health Unit, effective Friday, July 24, 2020, riders are required to wear a face covering or non-medical mask when using Thunder Bay Transit and/or LIFT+.

Frequently Asked Questions about mandatory masks:

1. Who is required to wear a face mask on Thunder Bay Transit/Lift+?

Effective July 24, 2020, customers and Transit employees are required to wear non-medical masks or face coverings before boarding a transit vehicle.

2. I’d rather wear a bandana. Is that allowed?

Alternative face coverings can take the place of cloth masks that includes a bandana, a scarf, or cloth that covers the nose, mouth and chin. 

3. Are there any exemptions to the mask requirement?

The following exceptions will apply:

  • Children under two years of age; or
  • A child under the age of five years either chronologically or developmentally who refuses to wear a face covering and cannot be persuaded to do so by their caregiver;
  • Individuals with medical conditions rendering them unable to safely wear a mask, including breathing difficulties, cognitive difficulties, hearing or communication difficulties;
  • Individuals who cannot wear or are unable to apply or remove a mask without assistance, including those who are accommodated under the Accessibility for Ontarians with Disabilities ACT (AODA) or who have protections under the Ontario Human Rights Code, R.S.O. 1990, c.H.19, as amended;
  • Transit employees within an area designated for Thunder Bay Transit personnel and is within or behind a physical barrier (e.g. Plexiglas).

4. Will Thunder Bay Transit be providing face masks or face coverings to Customers?

No. Thunder Bay Transit is not providing or selling masks to customers. Face coverings can be purchased from many local businesses.

The Government of Canada also has instructions on how to make sew and no-sew face coverings if you were looking for a low-cost option.

5. What if I don’t have a face mask or face covering, will I still be allowed to ride Thunder Bay Transit/Lift+?

Yes. You will still be able to board a transit vehicle but may be verbally reminded of the mandatory requirement.

6. Is it mandatory to wear a face mask or face covering on the bus even if physical distancing can be maintained?

Yes, it is mandatory in all instances (unless exceptions above apply).

7. What will Thunder Bay Transit do about customers who aren’t complying with the mask requirement?

Thunder Bay Transit will not be enforcing the use of masks or face coverings. We will remain focused on providing information to people on the mask and face covering requirement on buses.

Customers who do not have a mask or face covering will still be permitted to board transit buses. Not all medical or other conditions are visible.

8. Why are some bus operators not wearing masks?

Bus operators are not required to wear masks on the bus when they are working within or behind the clear plastic shields installed around the operator compartment. All transit employees on a bus who are not working behind the clear plastic shields are required to wear masks.

9. Where can I get more information about proper use of a mask?

Thunder Bay District Health Unit has information about how to use a non-medical mask or face covering safely. 

For more information, visit  https://www.tbdhu.com/news/masks-or-face-coverings-required-for-indoor-public-spaces

 

Remember, some people can’t wear a mask safely

  • Be kind and don’t judge people for not wearing a mask.

Cleaning and Disinfecting Measures

Enhanced bus cleaning measures are in place to clean and disinfect all high-touch and grab points on buses (i.e. buttons, stanchions, straps, etc.) on a nightly basis.

Safety Tips for Passengers – Show You Care

As a transit passenger, you can do your part to stop the spread of germs and viruses. Follow Public Health recommendations and:

  • Stay home if you’re not feeling well
  • Avoid contact with people who are sick
  • Wash your hands often with warm water and soap or an alcohol-based hand sanitizer
  • Cover your coughs & sneezes with a tissue, or you upper sleeve or elbow
  • Avoid touching your eyes, nose, and mouth
  • Wear a mask while riding public transit
  • Give space to others – practice physical distancing (2m/6ft between others)
  • Avoid all unnecessary travel and consider travelling during non-peak times when there are greater physical distancing opportunities

 

Thank you for doing your part in protecting our loved ones and our community.

Fares and Passes

As part of the City’s response to the COVID-19 pandemic, on June 15, 2020 City Council approved the elimination of Thunder Bay Transit’s 20-Ride Punch Passes and Day Passes.

Customers in possession of either 20-Ride Punch Passes or Day Passes will be able to exchange their passes at the Transit office. All exchanges must be completed by December 31, 2020.  The following outlines the procedure for exchange based on the type of fare media:

  • 20-Ride Punch Passes: Transit Services will exchange one (1) ticket for every unused punch on a punch pass.  We will also give you an additional two (2) tickets to compensate for your round trip to the Transit office.
  • Day Passes: Transit Services will give a credit of $11.00 per Day Pass to put towards an immediate purchase of any other fare media. We will also give you an additional two (2) tickets to compensate for your round trip to the Transit Office.

Customers in possession of a March monthly pass will be able to use those passes for the remaining days in July.

Customers in possession of an April monthly pass will be able to use those passes for the entire month of August – we’ll honor them on the bus.

Along with fare collection resumption, 2020 fare rates will be in effect (approved as part of the approved 2020 budget). Note: on June 15th the price of 10-Tickets were changed from $27.50 to $25.00.

See our Fares and Passes webpage for full transit fare details.

Specialized – LIFT Transit

Specialized LIFT Transit continues to operate with service levels being matched to demand. For bookings and cancellations, please call the main line at: 345-0777.

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Transit Trip Planner

e.g. Intercity Shopping Centre, 500 Donald St. E., etc e.g. Intercity Shopping Centre, 500 Donald St. E., etc

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