Transit Services provides public transit within the City of Thunder Bay city limits. Thunder Bay Transit conventional buses are 100% accessible with low-floors, ramps, a kneeling feature, on-board stop announcements, and priority and courtesy seating. Trip planning features include Thunder Bay Transit schedules and maps, NextLift, and Google Maps. Stop times are also available by calling Transit Services customer service at (807) 684-3744. Please board the bus through the front door and exit by the rear door. Customers requiring mobility assistance or using the bike racks may exit by the front door.
Service changes
Effective May 22, 2022, minor service changes will be made to a couple routes. Refer to our schedules page for details or contact Transit Services at (807) 684-3744 for more information.
Customer Service |
You can reach Transit Services customer service Monday to Friday from 8:30 a.m. to 4:30 p.m. by phone at (807) 684-3744 or by email at transit@thunderbay.ca. |
Conventional Transit |
Modifications have been made to a number of Thunder Bay Transit routes. For full details please see our updated schedules for all routes on our Schedules and Maps page. We continue to make every effort to keep a reliable transit service operating for those that require it and thank you all for your patience and understanding. |
Fares and Passes |
On June 15, 2020 City Council approved the elimination of Transit Services’ 20-Ride Punch Passes and Day Passes. Customers in possession of any 20-Ride Punch Passes may exchange their passes at the Transit Services office only. Our office is located at 570 Fort William Road and is open Monday to Friday from 8:30 a.m. to 4:30 p.m. Each unused punch on a 20-Ride Punch Pass will be exchanged for single ride ticket. For full transit fare details please see our Fares and Passes page. |
Lift+ Specialized Transit |
Lift+ Specialized Transit is Thunder Bay's door-to-door paratransit service, which may be for residents and visitors who, due to a disability, are not able to use Thunder Bay Transit for all or part of their trips. Lift+ is public transit and services most locations within city limits. For more detailed information please see our Lift+ Specialized Transit page. |
Safety Tips for Passengers – Show You Care |
As a transit passenger, you can do your part to stop the spread of germs and viruses. Follow Public Health recommendations and:
Thank you for doing your part in protecting our loved ones and our community. |
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