Transit Services provides public transit within the City of Thunder Bay city limits. Thunder Bay Transit conventional buses are 100% accessible with low-floors, ramps, a kneeling feature, on-board stop announcements, and priority and courtesy seating. Trip planning features include Thunder Bay Transit schedules and mapsNextLift, and Google Maps. Stop times are also available by calling Transit Services customer service at (807) 684-3744.

Boarding & Exiting

Please board the bus through the front door and exit by the rear door. Customers requiring mobility assistance or using the bike racks may exit by the front door.

Service Changes 

Effective May 22, 2022, minor service changes will be made to a couple routes. Refer to our schedules page for details or contact Transit Services at (807) 684-3744 for more information. 

Customer Service

You can reach Transit Services customer service Monday to Friday from 8:30 a.m. to 4:30 p.m. by phone at (807) 684-3744 or by email at transit@thunderbay.ca.

Conventional Transit

Modifications have been made to a number of Thunder Bay Transit routes. For full details please see our updated schedules for all routes on our Schedules and Maps page.

We continue to make every effort to keep a reliable transit service operating for those that require it and thank you all for your patience and understanding.

Fares and Passes

On June 15, 2020 City Council approved the elimination of Transit Services’ 20-Ride Punch Passes and Day Passes.

Customers in possession of any 20-Ride Punch Passes may exchange their passes at the Transit Services office only. Our office is located at 570 Fort William Road and is open Monday to Friday from 8:30 a.m. to 4:30 p.m.

Each unused punch on a 20-Ride Punch Pass will be exchanged for single ride ticket. 

For full transit fare details please see our Fares and Passes page. 

Lift+ Specialized Transit

Lift+ Specialized Transit is Thunder Bay's door-to-door paratransit service, which may be for residents and visitors who, due to a disability, are not able to use Thunder Bay Transit for all or part of their trips. Lift+ is public transit and services most locations within city limits.

For more detailed information please see our Lift+ Specialized Transit page.

Masks and Face Coverings – Updated June 11, 2022

As of June 11, 2022, the provincial requirement for masks in Public Transit will be removed.  As we transition to a mask friendly service we ask that everyone is treated with tolerance, respect, and kindness as we each decide what is right for ourselves. Whether an individual continues to wear a mask will be a matter of their personal choice based on their own assessment of risk and the local situation. 

Individuals are encourage to wear a tight-fitting, well constructed mask if they feel it is the right choice for them.  People at higher risk for severe illness are encouraged to wear a mask for greater protection, particularly those who have not received all recommended doses of COVID-19 vaccine. For additional information on COVID-19 refer to Ontario's COVID-19 page, or the Thunder Bay District Health Unit's COVID-19 page.

Safety Tips for Passengers – Show You Care

As a transit passenger, you can do your part to stop the spread of germs and viruses. Follow Public Health recommendations and:

  • Stay home if you’re not feeling well;
  • Avoid contact with people who are sick;
  • Wash your hands often with warm water and soap or an alcohol-based hand sanitizer;
  • Cover your coughs and sneezes with a tissue, your upper sleeve, or elbow;
  • Avoid touching your eyes, nose, and mouth;
  • Wear a mask while riding public transit;
  • Give space to others – practice physical distancing when possible (2 metres/6 feet between others); and
  • Avoid all unnecessary travel and consider travelling during non-peak times when there are greater physical distancing opportunities. 

Thank you for doing your part in protecting our loved ones and our community.

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Transit Trip Planner

e.g. Intercity Shopping Centre, 500 Donald St. E., etc e.g. Intercity Shopping Centre, 500 Donald St. E., etc

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