Transit Services provides public transit within the City of Thunder Bay city limits. Thunder Bay Transit conventional buses are 100% low-floor, accessible with ramps, a kneeling feature, on board stop announcements, and priority and courtesy seating. Trip planning features include pocket schedules, NextLift.ca, and GoogleMaps. Stop times are available by phone at 684-3744.

Thunder Bay Transit COVID-19 Update

Updated: July 06, 2020

Due to the COVID-19 pandemic, Thunder Bay Transit will be operating adjusted service levels until further notice to best meet fluctuating ridership levels and customer demands. We would like to thank our customers for their patience and understanding during this time.

Rear door boarding remains in effect until July 19, 2020 and no fare payment is required. Barrier shields are being installed within the driver's area to provide protection between passengers and drivers.

 

Fare Payment

Fare payment will be required on all Thunder Bay Transit and Lift buses starting July 20.

Front Door Boarding

Thunder Bay Transit will allow passengers to board buses through the front doors starting July 20. Riders are to exit through the rear doors to ensure one-way passenger flow and to eliminate bunching at the front doors.

Passengers with accessibility needs can continue to exit through the front doors.

Service Changes Effective Sunday, July 19

  • Monday to Saturday: Routes 3M (Memorial), 3C (County Park) and 10 (Northwood) will change to stand alone routes and will no longer interline (be combined) with other routes. Bus frequencies will be increased on 3M & 3C
  • Sunday: Routes 3M, 3C & 10 will continue to interline. Bus frequency on 3M will be increased.

See our schedules and maps webpage for full details.

For COVID-19 related information regarding our Conventional and Specialized services see the topics below.

Customer Service and Terminals

Customer Service

Our Customer Service Representatives remain available during our working hours (Monday to Friday 8:30am to 4:30pm) by phone at 684-3744 or email transit@thunderbay.ca.

Waterfront Terminal

The Waterfront terminal building remains closed to the public until further notice. Buses will continue to pick up and drop off passengers on the terminal platforms. We apologize for any inconvenience and thank you for your understanding.

Conventional Transit

Route & Schedules

Modifications have been made to a number of routes.  See – updated schedules for all routes on the Schedules and Maps webpage for full details.

We continue to make every effort to keep a reliable transit service operating for those that require it and thank you all for your patience and understanding.

Mandatory Masks and Face Coverings 

In accordance with instructions by Thunder Bay District Health Unit, effective Friday, July 24, 2020, riders are required to wear a face covering or non-medical mask when using Thunder Bay Transit and/or LIFT+.

Frequently Asked Questions about mandatory masks:

1. Who is required to wear a face mask on Thunder Bay Transit/Lift+?

Effective July 24, 2020, customers and Transit employees are required to wear non-medical masks or face coverings before boarding a transit vehicle.

2. I’d rather wear a bandana. Is that allowed?

Alternative face coverings can take the place of cloth masks that includes a bandana, a scarf, or cloth that covers the nose, mouth and chin. 

3. Are there any exemptions to the mask requirement?

The following exceptions will apply:

  • Children under two years of age; or
  • A child under the age of five years either chronologically or developmentally who refuses to wear a face covering and cannot be persuaded to do so by their caregiver;
  • Individuals with medical conditions rendering them unable to safely wear a mask, including breathing difficulties, cognitive difficulties, hearing or communication difficulties;
  • Individuals who cannot wear or are unable to apply or remove a mask without assistance, including those who are accommodated under the Accessibility for Ontarians with Disabilities ACT (AODA) or who have protections under the Ontario Human Rights Code, R.S.O. 1990, c.H.19, as amended;
  • Transit employees within an area designated for Thunder Bay Transit personnel and is within or behind a physical barrier (e.g. Plexiglas).

4. Will Thunder Bay Transit be providing face masks or face coverings to Customers?

No. Thunder Bay Transit is not providing or selling masks to customers. Face coverings can be purchased from many local businesses.

The Government of Canada also has instructions on how to make sew and no-sew face coverings if you were looking for a low-cost option.

5. What if I don’t have a face mask or face covering, will I still be allowed to ride Thunder Bay Transit/Lift+?

Yes. You will still be able to board a transit vehicle but may be verbally reminded of the mandatory requirement.

6. Is it mandatory to wear a face mask or face covering on the bus even if physical distancing can be maintained?

Yes, it is mandatory in all instances (unless exceptions above apply).

7. What will Thunder Bay Transit do about customers who aren’t complying with the mask requirement?

Thunder Bay Transit will not be enforcing the use of masks or face coverings. We will remain focused on providing information to people on the mask and face covering requirement on buses.

Customers who do not have a mask or face covering will still be permitted to board transit buses. Not all medical or other conditions are visible.

8. Why are some bus operators not wearing masks?

Bus operators are not required to wear masks on the bus when they are working within or behind the clear plastic shields installed around the operator compartment. All transit employees on a bus who are not working behind the clear plastic shields are required to wear masks.

9. Where can I get more information about proper use of a mask?

Thunder Bay District Health Unit has information about how to use a non-medical mask or face covering safely. 

For more information, visit  https://www.tbdhu.com/news/masks-or-face-coverings-required-for-indoor-public-spaces

 

Remember, some people can’t wear a mask safely

  • Be kind and don’t judge people for not wearing a mask.

Cleaning and Disinfecting Measures

Enhanced bus cleaning measures are in place to clean and disinfect all high-touch and grab points on buses (i.e. buttons, stanchions, straps, etc.) on a nightly basis.

Safety Tips for Passengers – Show You Care

As a transit passenger, you can do your part to stop the spread of germs and viruses. Follow Public Health recommendations and:

  • Stay home if you’re not feeling well
  • Avoid contact with people who are sick
  • Wash your hands often with warm water and soap or an alcohol-based hand sanitizer
  • Cover your coughs & sneezes with a tissue, or you upper sleeve or elbow
  • Avoid touching your eyes, nose, and mouth
  • Wear a mask while riding public transit
  • Give space to others – practice physical distancing (2m/6ft between others)
  • Avoid all unnecessary travel and consider travelling during non-peak times when there are greater physical distancing opportunities

 

Thank you for doing your part in protecting our loved ones and our community.

Fares on Transit

Fare Collection on Buses Resumes On July 20

Effective Monday July 20th, fare collection will resume on all routes, requiring boarding through the front doors and exiting through the rear doors to ensure one-way passenger flow and to eliminate bunching at the front doors.

Fare Media Sales Resumes at Transit’s Office On July 6

As of July 6, 2020, Transit Services will resume fare media sales at the main office located at 570 Fort William Road.

Fares and Passes

As part of the City’s response to the COVID-19 pandemic, on June 15, 2020 City Council approved the elimination of Thunder Bay Transit’s 20-Ride Punch Passes and Day Passes.

Customers in possession of either 20-Ride Punch Passes or Day Passes will be able to exchange their passes at the Transit office. All exchanges must be completed by December 31, 2020.  The following outlines the procedure for exchange based on the type of fare media:

  • 20-Ride Punch Passes: Transit Services will exchange one (1) ticket for every unused punch on a punch pass.  We will also give you an additional two (2) tickets to compensate for your round trip to the Transit office.
  • Day Passes: Transit Services will give a credit of $11.00 per Day Pass to put towards an immediate purchase of any other fare media. We will also give you an additional two (2) tickets to compensate for your round trip to the Transit Office.

Customers in possession of a March monthly pass will be able to use those passes for the remaining days in July.

Customers in possession of an April monthly pass will be able to use those passes for the entire month of August – we’ll honor them on the bus.

Along with fare collection resumption, 2020 fare rates will be in effect (approved as part of the approved 2020 budget). Note: on June 15th the price of 10-Tickets were changed from $27.50 to $25.00.

See our Fares and Passes webpage for full transit fare details.

Specialized – LIFT Transit

Specialized LIFT Transit continues to operate with service levels being matched to demand. For bookings and cancellations, please call the main line at: 345-0777.

Logo for Google maps

Transit Trip Planner

e.g. Intercity Shopping Centre, 500 Donald St. E., etc e.g. Intercity Shopping Centre, 500 Donald St. E., etc

Contact Us