There is a lot going on near and around buses. Here are some things you should know about riding the bus.

Safety around buses

Be alert around buses so everyone can arrive safely. Here are some safety tips to keep in mind.

  • Never run after or alongside a moving bus once it has left the stop. Play it safe and wait for the next one.
  • Never assume a bus driver can see you. Lampposts, newsstands, and double-parked cars can obscure a driver's view. It is a good idea to make yourself visible during dark mornings and evenings by wearing brighter clothing.
  • Do not cross the street in front of a bus or between parked cars.
  • Wait for your bus on the sidewalk away from the curb and make sure the bus stops before approaching.
  • Do not let children play near buses. Hold your child's hand as the bus approaches the stop.
  • Sit or stand still inside a moving bus and hold on to a grab bar. A sudden stop can catch you by surprise.
  • In the event of an emergency, a bus driver can call their supervisor for help from Police, Fire or EMS. If you need assistance or witness an emergency, ask the driver for help.
  • Stand behind the yellow line so that the driver has a clear view of the doorway and mirrors.

Alcohol, smoking and hazardous materials

You cannot smoke or consume alcohol or other hazardous substances on the bus. This includes e-cigarettes. You can smoke in designated areas at shelters, bus stops, and transfer hubs.

Audio/video devices

You have to wear headphones if you listen to a personal radio or other electronics that produce sound. We want to make sure that the driver or other passengers are not distracted, and passengers who may need them can hear the audible stop announcements.

Bags and feet on the seat

Seats are for people, other passengers would appreciate it if you kept your feet on the floor and let them sit instead of your bag.

Bike racks

All Thunder Bay Transit buses have a bike rack that can hold two bikes. Motorized bikes and bikes with fat tires are not allowed.

Clothing

You have to wear a shirt, shoes and pants to ride the bus.

Customer service

Transit drivers are front line customer service reps and know everything about the service. If you have a question, ask them. If they cannot answer your question, call Transit's Customer Service.

Detours

Thunder Bay Transit may have to detour because of an event, construction or weather. We update all of our detours online, through Facebook, Twitter or by calling customer service.

Garbage

You should use put your garbage in garbage cans. You should not throw your garbage on the ground at your bus stop, at transfer hubs or on the bus.

Lost and found

Before you get off the bus, make sure you have all of your belongings. If you forgot something, you can call transit on the next business day to find out if we have it. Items will be disposed if not claimed within two (2) weeks.

Move to the back of the bus

If you are able to do so, move to the rear of the bus so more passengers can board.

Night stop program

After dark, if there is a stop along the same route that you would feel safer getting off the bus at - just let the driver know.

Pets

Small pets in carriers can come on the bus. You are responsible for your pet.

Schedules

Our drivers do their best to be on time, but on occasion traffic conditions, bad weather or other unplanned events make it difficult for buses to run on time. Due to this, Thunder Bay Transit schedules are subject to change. Arrive at your stop up to 5 minutes ahead - then sit back, relax and enjoy the ride.

Snow removal

After a snowfall, roads and sidewalks will be cleared before transit stops. Snow removal at bus stops usually takes five days.

Sporting equipment

You cannot wear roller blades or ice skates on the bus. You can bring them on the bus though - ice skates must have skate guards.

Strollers, grocery carts and other large items

It is your responsibility to make sure that you do not block aisles. We ask that you move to the back of the bus if you are able. Transit drivers will let you know if there is space on the bus. It is important to remember that the priority seating is meant for people with disabilities - show consideration for those whose need for these seats is greater than your own.

Transfers

A transfer are can be used up to 60 minutes from the time it is issued. You must ask for a transfer at the time of payment.

Travel training

Are you new to the city? Do you have a new mobility aide or device that you're nervous about using on transit? Do you want to turn transit into your main mode of transportation? We offer travel training for groups or individuals. Call Transit to organize a travel training session today!

Trip planning

There are a number of tools available to help plan your ride on transit - call Teleride, go to GoogleMaps, get real time departures on nextlift, or check schedules for each route.

Video surveillance

Every Thunder Bay Transit bus and most Lift+ buses have video cameras on board. Cameras on bus are an effective way to keep our passengers and drivers safe and have proven effective in reducing criminal activity.

Contact Us

City Hall - General Inquiries
500 Donald Street E P.O. Box 800,
Thunder Bay, ON, P7C 5K4
(807) 625-2230 | (807) 622-2225
Map this location