The City of Thunder Bay’s Departments and Divisions operate under the leadership of the City Manager. The City Manager reports to City Council and implements the priorities and strategic initiatives approved by Council. A General Manager leads each Department.

Contact us 

View our full City directory for a complete listing of contacts. You can also view our quick online contact listing for our City Manager, City Departments and Divisions, and Mayor & Council.

About City Departments

See how we structure our Deparments in our City organization chart.

City Manager's Office
The City Manager handles the administration of the City's eight Departments. They develop corporate policy and provide advice to City Council about City organization and operating procedure. The City Manager also acts as department head for their divisions.

Corporate Strategic Services

Corporate Strategic Services develops and applies communication strategies and plans. They ensure consistency with the corporate vision, corporate identity and the role of municipal government. A key area of responsibility is the development and communication of the Corporate Strategic Plan.

Corporate Strategic Services includes the areas of Corporate Communications and Tourism Thunder Bay and also over sees the strategic initiatiaves of the Corporations. Corporate Communications consults and provides in-house strategic communications consultation and services. They bring together communicators across our Corporate Communications Network. Tourism Thunder Bay handles tourism marketing, product development and providing visitor services. Their services include tourist bureaus, the visitors' toll-free phone line, their website and promotional brochures.

Office of the City Clerk

The Office of the City Clerk ensures that we meet the administrative and legislative requirements necessary for a City Council and a Municipal Corporation to function. The Office of the City Clerk also encompasses the areas of the Aboriginal Liaison and Records Management/Archives.

City Solicitor & Corporate Counsel

The City Solicitor & Corporate Counsel Office, which includes the City Solicitor and the Legal Services Division, provide legal representation for the City, City Council, staff and related boards and agencies. They help with matters relating to the City's business and operations. The Legal Services Division handles corporate risk management for the City. 

Human Resources & Corporate Safety

Human Resources & Corporate Safety recruits and selects new employees for our organization. They create strategic planning services that enhance organizational productivity, foster a positive labour relations climate, and provide oversight of work-related health and safety issues.

Community Services

Community Services enriches our community's quality of life by providing a balance of social, cultural, recreation and sports services, facilities, and transit services. They provide their services in a cost effective, fair and accessible manner.

Recreation, Culture & Child Care

The Recreation & Culture division provides engaging services and opportunities that everyone can access. They focus on creating benefits that are far reaching and long term for both individuals and the community. They ensure positive opportunities and participation, and work to enhance the quality of life and access to opportunities for people with disabilities.

Asset Management

The Asset Management division safeguards municipal assets through fiscal responsibility, due diligence and risk management. They manage energy with a focus on efficiency. They promote and support a culture of constant improvement and lead in new and emerging technology.

Transit Services

Transit Services provides safe, reliable, economical, and eco-friendly transit across our City. Operating with a fleet of 48 buses on 17 routes, they're one of the best ways to get around in Thunder Bay.

Central Support Services

Central Support Services division provides financial, administrative, and customer support services to the Community Services Department's divisions effectively and efficiently.

Development & Emergency Services

Development & Emergency Services focuses on health, safety and development initiatives that attract investors to the community. They also run regulatory functions that maintain quality of life and make our community attractive to residents, visitors and investors. While each division is specialized, they coordinate and organize teams to handle emergencies, public safety and development projects.

Thunder Bay Fire Rescue

Thunder Bay Fire Rescue provides the City and region with highly trained services that can handle a range of emergencies and hazardous situations.

Superior North Emergency Medical Services

Superior North Emergency Medical Services and their paramedics provide emergency medical service across every community and unorganized area in the District of Thunder Bay. 

Building Services

The Building Services division provides construction-related information and guidance. They enforce the Ontario Building Code and review construction plans prior to issuing building permits and inspecting construction projects. They also enact charges when compliance is not followed.

Licensing & Enforcement

Licensing and Enforcement follows the direction of City Council and their established by-laws and policies. They handle proper licensing and enforcement of Thunder Bay's by-laws.

Planning Services

The Planning Services division provides planning-related information and guidance. They are responsible for land-use planning, which includes updating and amending the Official Plan and Zoning By-law. They also process subdivision and condominium applications and handle different development and planning agreements.

Realty Services

The Realty Services division manages the City's property holdings. They acquire and develop property, handle sales and leases, and run public street and lane transactions.

Parking Authority

The Parking Authority operates our parking lots and structures and metered on-street parking. Their parking enforcement ensures effective traffic flow, quick street maintenance, and parking turnover and convenience.

Corporate Services & Long Term Care

Corporate Services & Long Term Care manages the City's finances, including:

  • Creating controling and protecting the City’s assets and resources
  • Maintenance of the City’s accounts
  • Financial planning, including fiscal policy recommendations, budgeting, and debt administration
  • Acquisition of materials, supplies and services for all City departments
  • Administration of the Court Services division

Homes for the Aged

Homes for the Aged partner with the Ministry of Health and Long Term Care to provide 24-hour nursing care, security, support, dietary service, laundry, activites, religious services and fellowship. Their professional and caring staff members work to promote safety, privacy and protection, respect and compassion to each resident all while receiving exceptional care.

Financial Services

The Financial Services division handles the payment of goods and services to our suppliers and contractors, banking, accounting and financial functions for the City.

Revenue

The Revenue division runs billing, collects property taxes and water revenues, handles general accounts receivable, Court Services and revenue payment processing.

Corporate Information Technology

The Corporate Information Technology division evaluates, integrates and supports innovative technology, which enhances the effectiveness and efficiency of our City services.

Internal Audit & Continuous Improvement

Internal Audit & Continuous Improvement provide assurance to the Audit Committee regarding internal control, compliance, risk management and governance using a systematic and disciplined approach. 

Infrastructure & Operations

The Infrastructure & Operations department plans, operates and maintains the infrastructure in the City of Thunder Bay. This includes:

  • Roads and bridges
  • Street lighting
  • Traffic control
  • Water supply
  • Water distribution
  • Waste reduction and recycling, including collection and disposal
  • Sewage collection and treatment
  • Drainage
  • Park operation and maintenance
  • Administrative functions

Central Support

The Central Support division manages the financial and budget process for the Infrastructure & Operations Department. They provide support services such as records management and technology transfer. 

Engineering & Operations 

The Engineering & Operations division handles planning, design, construction supervision and records management for

  • storm drainage systems;
  • sanitary sewage collection and treatment;
  • water supply, treatment and distribution; and
  • roads and bridges.

Roads

The Roads section maintains, inspects and repairs bridges and roads, sidewalks, drainage systems, traffic control signals and streetlights within the City. They also provide winter maintenance, including snow plowing and snow removal, and sanding and salting.

Parks & Open Spaces

The Parks & Open Spaces section plans, designs, develops, operates, and maintains over 1,600 acres of our park facilities.

Environment

The Environment & Operations division delivers our water, waste water, and solid waste and recycling services.

Water and Waste Water

Our Water and Waste Water sections are committed to protecting the integrity of Lake Superior. They provide innovative and cost-effective ways to sustain and manage our water.

Solid Waste and Recycling

The Solid Waste & Recycling Services section handles all aspects of waste management, including waste collection, recycling, disposal, program planning, and promotion. They also provide education for the City's residential, institutional, commercial and industrial sectors.

Affiliated Boards & Commissions

  • Lakehead Region Conservation Authority
  • Thunder Bay Community Economic Development Commission
  • Parking Authority Board
  • TBayTel Municipal Service Board
  • The District of Thunder Bay Social Services Administration Board
  • Thunder Bay Community Auditorium Board
  • Thunder Bay District Health Unit Board of Health
  • Thunder Bay Police Services Board
  • Thunder Bay Hydro Corporation Board
  • Thunder Bay Hydro Electricity Distribution Inc. Board
  • Thunder Bay Public Library Board
  • Victoriaville Board of Management

Contact Us