COVID-19 updates

Please note that due to COVID-19, all Recreation & Culture facilities are closed indefinitely for the health and safety of participants and staff. Spring Program Registration has been cancelled.

  • Effective immediately, the Recreation & Culture Division’s spring program sessions scheduled to start March 30 – April 30 are cancelled.
  • Staff are proceeding to apply program registration credits. Clients wishing to request a refund instead of a credit to their account may call Community Services at 625-2227 or 683-3233 on Tuesday, March 31 or email Please do not leave credit card information over voicemail or email - staff will get back to you. Refunds may take up to 3-4 weeks to process.
  • Summer programs are still planned, but are subject to change/cancellation due to ongoing developments of COVID-19 and direction from the Medical Officer of Health.

Search for an activity

Programs fill up quickly so register early! Recreation activities can be found in The Key recreation guide. The Recreation & Culture Division registers participants for City programs only. Registration is on a first-come basis.

How to register for a program

Register by phone

Call the "Registration Hotline" at 807-625-8463. Registration starts the Monday following the delivery of The Key and extra staff are available to cover the hotline for a few weeks at that time. If a registration agent is not available, your call will be forwarded to voice mail.

Register in person

*Note that in person registrations will not be taken during closures related to COVID-19.


The Canada Games Complex, Churchill Pool, Volunteer Pool, Thunder Bay 55 Plus Centre and the Recreation & Culture Division take in-person registrations during normal hours of operation. Payments can be made by cash, cheque, money order or Visa™/MasterCard™.


Payment is required at the time of registration. To register you will need:

  • Course name and code number
  • Participant name
  • Address and postal code
  • Participant's date of birth
  • Phone numbers (day and evening if different)
  • Visa or MasterCard number and expiry date
  • Extra Registration Hotline Coverage

Facilities that take in person registrations

*Note that facility registrations will not be taken during closures related to COVID-19.


The following facilities take in-person registration:

Canada Games Complex

420 Winnipeg Ave.


Hours: Everyday, 5:45am - 10:00pm


Recreation & Culture Division

Victoriaville Civic Centre, Victoriaville Mall, 111 Syndicate Ave. S


Hours: Monday to Friday, 8:30am - 4:30pm


Sir Winston Churchill Community Pool

130 Churchill Dr.


Hours: Monday to Friday 6:00am - 8:00 pm, Saturday 9:00am - 7:30pm, Sunday 1:30 - 5:00pm


Thunder Bay 55 Plus Centre

700 River St.


Hours: Monday to Thursday 8:30am - 9:00pm, Fridays 8:30am - 4:30pm, Saturdays 9:00am - 4:00pm, Sundays 12:00 - 4:00pm


Volunteer Pool

180 Martha St.


Hours: Monday to Friday 6:00am - 8:00 pm, Saturday 9:00am - 7:30pm, Sunday 1:30 - 5:00pm

Services for people with a disability

Information and program support is provided to assist people with a disability to participate in recreation activities.

For support for children and youth with disabilities, contact Junior Inclusion Services at 807-625-3220.

For support for adults with disabilities, contact Inclusion Services at 807-684-3338.

Problems registering?

Registration is on a first-come basis. If you have problems registering, please contact 807-625-2351.

Satisfaction guaranteed

We sincerely hope that you enjoy our programs. If not completely satisfied, speak to the Supervisor of the program area BEFORE the second class to receive a FULL refund. Refunds granted after the second class are pro-rated. Medical certificates may be required. No refunds after mid-point of programs.

Confirmation of enrolment

If you receive your first choice in programs, you will not hear from us. Simply attend the first class. If your first choice is not available, we will contact you by telephone. Receipts will be available at the location of the first class/lesson.

Need help paying fees?

The Recreation & Culture Division has a policy to assist people who wish to participate in its instructional programs. If you require assistance with program fees, you must contact a supervisor at 807-625-2351 prior to submitting your registration form. This policy only applies to registered programs directly administered by the Recreation & Culture Division. Children may apply for program registration through PRO Kids, or call 807-625-3212.

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