Registration Credit Notice: The Recreation & Culture Division will be moving to a new registration system in May 2021, and is in the process of refunding existing credits in order to make this transition. Letters have been sent out to those with credits on their accounts. In order to receive your refund, please call any of the following numbers:

  • (807) 625-8463
  • (807) 625-2227
  • (807) 625-2351
  • (807) 625-3836

Please do not leave credit card information on voicemails - leave a message with your contact information and your call will be returned to process your refund. We look forward to sharing our new system with you soon, which includes online registration!

Program Registration

*Spring program registration has been cancelled due to the Provincial Stay at Home Orders and lockdown. Summer programs will be listed in The Key in mid-May. All programs are subject to change/cancellation due to COVID-19.

Program registration dates are as follows:

  • 55 Plus Program registration: begins May 26
  • All other City recreational programs: begins May 31
  • Call 807-625-8463 between 8:30 a.m. and 4:30 p.m. to register for an activity, or call one of these facilities directly as of the dates listed above:
    • Victoriaville Civic Centre: 625-2351
    • Churchill Pool: 577-2538
    • Canada Games Complex: 684-3403

Credits are being applied to registered classes/programs that have been cancelled due to the shutdown or changing guidelines. 

COVID-19 updates

City recreation and culture facilities and program reopenings are subject to change based on regional COVID-19 reopening status. To stay up to date on facility and program reopenings, view the latest news releases on the City’s COVID-19 Novel Coronavirus page or the A-Z Directory during COVID.

Facility reopenings 

Recreational facilities will be closed under level Grey - Lockdown. Reopening dates will be posted on the main Recreation page once known.

If you require additional details or clarification, please connect with staff Monday to Friday, 8:30 a.m. to 4:30 p.m. using the information listed below. 

  • General Inquiries: 625-2351
  • Aquatics/Fitness Memberships: 684-3323
  • Event Tickets: 625-2929
  • Facility Rentals/Bookings: 625-2227
  • Ice Rentals/Bookings: 625-2434
  • Programs: 625-8463

Stay up to date with information from the City on COVID-19.

Search for an activity

Programs quickly fill up, so register early! Recreation activities may be found in The Key recreation guide. The Recreation & Culture Division only registers participants for City programs. Registration is on a first-come, first-served basis.

How to register for a program

Register by phone

Call the "Registration Hotline" at 807-625-8463. If a registration agent is not available, your call will be forwarded to voicemail.

Register in person

Note: In-person registrations are not available during COVID-19 related facility closures.


The Canada Games Complex, Churchill Pool, Volunteer Pool, Thunder Bay 55 Plus Centre, and the Recreation & Culture Division take in-person registrations during normal hours of operation. Payments can be made by cash, cheque, money order, or Visa™/MasterCard™.


Payment is required at the time of registration. To register you will need:

  • Course name and code number;
  • Participant name;
  • Address and postal code;
  • Participant's date of birth;
  • Phone numbers (day and evening if different);
  • Visa or MasterCard number and expiry date; and
  • Extra Registration Hotline Coverage.

Facilities that take in person registrations

Note: In-person registrations will not be available during COVID-19 related facility closures. 


The following facilities will take in-person registration, pending reopening:


Canada Games Complex

420 Winnipeg Ave.


Hours: Every day, 5:45 a.m. to 10:00 p.m.


Recreation & Culture Division

Victoriaville Civic Centre, Victoriaville Mall, 111 Syndicate Ave. S.


Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.


Sir Winston Churchill Community Pool

130 Churchill Dr.


Hours: Monday to Friday 6:00 a.m. to 8:00 p.m.; Saturday 9:00 a.m. to 7:30 p.m.; and Sunday 1:30 p.m. to 5:00 p.m.

Services for people with a disability

Information and program support is provided to assist people with a disability to participate in recreation activities.

For support for children and youth with disabilities, contact Junior Inclusion Services at 807-625-3220.

For support for adults with disabilities, contact Inclusion Services at 807-684-3338.

Problems registering?

Registration is on a first-come, first-served basis. If you have problems registering, please contact 807-625-2351.

Satisfaction guaranteed

We sincerely hope that you enjoy our programs. If not completely satisfied, speak to the Supervisor of the program area BEFORE the second class to receive a FULL refund. Refunds granted after the second class are pro-rated. Medical certificates may be required. No refunds after mid-point of programs.

Confirmation of enrolment

If you receive your first choice in programs, you will not hear from us. Simply attend the first class. If your first choice is not available, we will contact you by telephone. Receipts will be available at the location of the first class/lesson.

Need help paying fees?

The Recreation & Culture Division has a policy to assist people who wish to participate in its instructional programs. If you require assistance with program fees, you must contact a supervisor at 807-625-2351 prior to submitting your registration form. This policy only applies to registered programs directly administered by the Recreation & Culture Division. Children may apply for program registration through PRO Kids, or call 807-625-3212.

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