Register for an Activity

 How to create an account online

*Note: Our system runs best using Google Chrome.

• Visit Perfect Mind
• Click on Sign up button under the City logo. 
• Complete all fields with current information. Register the primary owner first. Family members can be added once your account is activated.
• Once complete, click the Submit button
• An email will be sent to the email address provided with a user name and temporary password. You must change your password using this email within 24 hours

 How to manage your account

• Once your account is created, log in and click on the “Manage Login” button at the top of the screen.
• Enter your temporary password, then create a new password. Passwords must be at least 9 characters long and include at least 1 upper case letter and lower case letter, 1 number and 1 special character. (Eg. #1Recreation)
• Click on "Add Family Member" to add additional members to your account and fill in the requested information.

 How to register for a program online

• Log into your account
  
• Click on "Program Registration" at the top of the page.
• Search for a program by "Activity", "Course ID" or "Filter Option"
• Find the course you want to register for and select "Book", then follow the prompts to add the course to your cart.
• Ensure you register the correct individual from your account to the course!
• You can add multiple registrations to your cart if desired.
• Click "Checkout" when you are done and enter payment*.

*Payment can be made by debit card, VISA or Mastercard online. Cash is accepted in person at any of our registration outlets.

 Quick tips for smooth registration

• Test your login information ahead of time, browse the new program categories and search for your programs by course ID so you can easily find them on registration day
• Add all other immediate family members you want to register

 Help! Who can I contact for assistance?

For assistance please call (807) 625-2351, (807) 625-8463 or (807) 684-3311

For assistance with 55 Plus programs and registration please call 684-3066

 Other Frequently Asked Questions

What happens to my existing membership?

• Remaining time on existing memberships will be transferred to the new registration system
• Members will be able to pick up their new membership cards at the front desk of your facility

What features are available for online booking?

• Program registration – registered and drop-in
• Adult and senior memberships
• Browse availability of room rentals (Note: at this time we will not be doing room rentals in facilities due to Covid 19 restrictions)

Do I need an email address to register online?

• Yes, you will need an online login which requires an email address. This is where all correspondence will be sent including password reset emails, registration confirmations, and receipts.

Can I still register by phone or in person?

• Yes, you can still register by calling (807) 625-8463 or stop by a facility. 

How can I view my schedule?

• Click on “My Profile” button to get to your schedule

If the program is full, can I get on a waitlist online?

• Yes, if a program is full the Register button will turn into a Waitlist button which you may use to be added to the waitlist
• Waitlist spots are limited. Once the waitlist is full, the program will display as full.

How do I know if my registration went through?

• You will receive a confirmation email with the details. You can also view your current registrations by clicking on “My Profile”.

Can I withdraw from a course?

• Program registration withdrawals cannot be processed on-line. Please call (807) 625-8463 to withdraw from a course.

Can I view my account credit online?

• If you have credit on your account, it will appear during checkout as a payment option. You can choose to use the credit or leave it for a future transaction.
• It will also appear on the right hand side of the My Info page when you log in.

Can I use a gift card online?

• Yes, during checkout, enter the gift card number exactly as shown on the card, including symbols.

What happens if I can’t see the course I registered for in my account?

• You may have set up multiple accounts using different email addresses. If this might be the case, contact tiina.dynes@thunderbay.ca to merge your accounts

Info required for payment 

Payment is required at the time of registration. To register you will need:

• Course name and/or code number;
• Participant name;
• Address and postal code;
• Participant's date of birth;
• Phone numbers (day and evening if different);
• Visa or MasterCard number and expiry date

Facilities that take in person registrations

The Canada Games Complex

Thunder Bay 55 Plus Centre

Volunteer Pool

Churchill Pool

Services for people with a disability

Information and program support is provided to assist people with a disability to participate in recreation activities.

For support for children and youth with disabilities, contact Junior Inclusion Services at 807-625-3220.

For support for adults with disabilities, contact Inclusion Services at 807-684-3338.

Problems registering?

Registration is on a first-come, first-served basis. If you have problems registering, please contact 807-625-2351 or (807) 625-8463.