Transit service changes due to COVID-19

Routes and Schedules

Due to the COVID-19 pandemic, Thunder Bay Transit will be operating adjusted service levels until further notice to best meet fluctuating ridership levels and customer demands. We would like to thank our customers for their patience and understanding during this time.

The City’s decision to adjust transit hours and frequency is being done in an effort to be vigilant in the City’s response and planning related to declining ridership due to COVID-19. Changes are also being implemented in order to create flexibility to re-allocate additional resources to some of Thunder Bay Transit’s busier routes.

For more information, please visit https://www.thunderbay.ca/en/city-services/service-alerts.aspx.

By-reservation transit service - Route 4

Route 4 evening service hours will be suspended. Beginning Monday, April 6, 2020, Thunder Bay Transit will deliver dedicated by-reservation evening transit service to help workers who normally rely on Route 4 to get to and from essential workplaces as identified in the list of essential workplaces by the Province of Ontario, such as healthcare and the supply of critical products.

The service will operate using LIFT+ specialized vans with pick-up times between 6:30 p.m. - 10:45 p.m. Monday - Saturday.

Riders will be required to request their travel arrangements at least one (1) day prior to their trip. Reservations will be accepted starting Sunday, April 5, 2020.

Please contact Thunder Bay Transit’s LIFT+ booking line between 10:00 a.m. and 4:00 p.m. at 345-0777. The booking process will confirm that travel is to and/or from work at an essential employer and identify any accessibility requirements.

To allow for physical distancing, vans will carry a maximum of three customers at a time. Due to reduced seating capacity and fluctuating service demands, trips may be limited based on the availability of vans and may be subject to drop off/pick up time adjustments. Seat belts must be worn on all LIFT+ vans.

Help protect drivers and riders

Members of the public are being reminded:

  • use transit for essential trips only (essential workplaces, medical appointments and grocery shopping) 
  • travel directly to your essential destination, do not make unnecessary stops
  • do not use transit if you are feeling unwell
  • board from the back of the bus unless you require the front doors/ramp for accessibility
  • the seats directly behind the bus operator's compartment are not in service
  • practice physical distancing on board the bus
    • stay behind the yellow line
    • maintain a minimum 1-2 metre distance from other riders (2 metres being preferred)

We thank you for your help in stopping the spread of COVID-19 while we continue to operate this essential service for those that need it.

Questions? Call the Thunder Bay Transit customer service line at 684-3744.

For more City updates, please visit www.thunderbay.ca/coronavirus 

As they become available, all service changes will be updated on Nextlift.

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