Canada Post Strike – Payment and Invoice Processing Updates

Canada Post remains in a potential strike position, which has the possibility of impacting our ability to process mail and payments in a timely manner. In light of this, we want to ensure that our suppliers and vendors can continue to submit their invoices and receive payments without unnecessary delays.

Here are the key actions we recommend in the event of a strike:

Invoice Submission: Suppliers should send invoices via email to ctbpayables@thunderbay.ca

Payment Method: Electronic Funds Transfer (EFT) is the preferred and most reliable method for payments during this period. We strongly encourage all vendors to apply for EFT Payments to avoid delays: If you are not already enrolled, please email EFT@thunderbay.ca to receive an application form or for further questions. This email will be actively monitored for the duration of the strike.

Cheque Payments: Expect delays in payment if your payment method is cheque. Cheques will be available for pick up at City Hall for suppliers who are unable to sign up for electronic funds transfer. Please email EFT@thunderbay.ca to schedule pick up or with any questions.

Thank you for your patience during this time, we will do our best to address all concerns in a timely manner.

Accounts Receivable is responsible for issuing customer statements for services provided or goods sold by the City, and for processing incoming payments related to those transactions. Accounts Receivable is also responsible for compliance with the Accounts Receivable Policy and Procedures and for the collection and administration of the Municipal Accommodation Tax (MAT).

Pay an Invoice from the City

If you receive an invoice from the City of Thunder Bay, we offer several payment options: 

  • Mail a cheque to: City of Thunder Bay, PO BOX 800, Thunder Bay ON P7C 5K4 (cheque must be received by the due date to avoid penalty)
  • Pay online with Credit Card, Interac e-Transfer, PayPal, or through Canada Post with the third-party provider PaySimply (additional fee applies). Your 5-digit customer account is your account number.

  • Pay through your online banking, often with no charge. Thunder Bay Accounts Receivable will appear as a registered payee. Your 5-digit customer account is your account number. Search “Thunder Bay” and select “Accounts Receivable” or “AR”.

  • Leave a Cheque in the Payment Drop-off Box located at 34 Cumberland St N (St. Paul St side of the building).

Payment Policies

Amounts stated on your invoice are payable by the due date. Outstanding balances are subject to a compounded annual interest rate of 16.075% (1.25% per month). Interest accrues daily from the due date on each invoice until the account is paid in full. Your account is credited when payment is received by our office. A $45.00 fee will be charged for any NSF or returned cheques.

 

 

For more information on Accounts Receivable, please call 807-625-8150.

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