Accounts Receivable is responsible for issuing customer statements for services provided or goods sold by the City, and for processing incoming payments related to those transactions. Accounts Receivable is also responsible for compliance with the Accounts Receivable Policy and Procedures and for the collection and administration of the Municipal Accommodation Tax (MAT).

Pay an Invoice from the City

If you receive an invoice from the City of Thunder Bay, we offer several payment options: 

  • Mail a cheque to: City of Thunder Bay, PO BOX 800, Thunder Bay ON P7C 5K4 (cheque must be received by the due date to avoid penalty)
  • Pay online with Credit Card, Interac e-Transfer, PayPal, or through Canada Post with the third-party provider PaySimply (additional fee applies). Your 5-digit customer account is your account number.

  • Pay through your online banking, often with no charge. Thunder Bay Accounts Receivable will appear as a registered payee. Your 5-digit customer account is your account number. Search “Thunder Bay” and select “Accounts Receivable” or “AR”.

  • Leave a Cheque in the Payment Drop-off Box located at 34 Cumberland St N (St. Paul St side of the building).

Payment Policies

Amounts stated on your invoice are payable by the due date. Outstanding balances are subject to a compounded annual interest rate of 16.075% (1.25% per month). Interest accrues daily from the due date on each invoice until the account is paid in full. Your account is credited when payment is received by our office. A $45.00 fee will be charged for any NSF or returned cheques.

 

 

For more information on Accounts Receivable, please call 807-625-8150.

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