Closure Information

What will happen to my membership during the shut down?

During this time all memberships will automatically be placed on HOLD and will be extended to reflect the amount of time closed. For those wishing to cancel their membership, there are the following options:

1. Credits will be issued based on (remaining membership time) applied to your account to use at other City Facilities.
2. Refunds will also be available by request only (please expect up to 4 weeks for a refund to be issued).

Email gamescomplex@thunderbay.ca and we will be happy to assist you with either option.

-If we do not hear from you by our re-opening date (once announced) all memberships will automatically resume.

*Please note these options only apply to this specific shut down in 2023.

Lockers

We are asking users to empty their lockers by June 4^th at 8pm.  There will be no access to the facility during the closure.

Swimming Lessons

-Spring swimming lessons will not be effected, and will continue as usual. Information regarding fall Lessons will be announced upon re opening.

Will Adventures Camp still be offered this summer?

Yes, Adventures Camp will be operating this summer out of a different location. Information will be released prior to the Summer Key distribution. There will still be options for swimming lessons, specialty programming and afternoon swimming!

Pool options during the closure?

Churchill Pool and Volunteer Pool will be available for lengths swimming at an additional charge since memberships will all be placed on hold. There are coupon books and membership options at both facilities. Because of the length of closure and all memberships placed on hold, members will have to purchase passes at those locations to swim.

Swim times can be found at:
www.thunderbay.ca/churchillpool
www.thunderbay.ca/volunteerpool

During July and August, there are great outdoor facilities to enjoy (Widnall Pool, Heath Pool, Boulevard Lake, Sandy Beach and multiple splash pad locations) that offer public swimming, lengths and aquabics.  More information on schedules will be available in the Summer Key.

Inclusion Services

Participants will continue to be supported during the period of closure. Individual arrangements will be made depending on the individual as to which location is best suited to them. Applications will continue to be received while the facility is closed.

Community Fitness

Watch for programs being offered in the community at outdoor locations, community centres, pools etc.  We will continue to offer options for everyone at new locations across the City!

What work is being done during the closure?

The closure will see significant maintenance and construction at the facility funded through the Federal Government Green and Inclusive Community Building (GCIB) Fund.

The anticipated closure will see construction for accessibility improvements in the change rooms, a complete renewal of the shower areas, and the addition of a fully accessible, gender neutral locker space.

There will also be major work to replace the facility boilers, supply fan, and the building’s automation system.

The work is anticipated to result in an annual net greenhouse gas reduction of approximately 276 tonnes carbon dioxide equivalent and $128,000 in annual utility savings.