The Personal Attendant for Leisure (PAL) Card is an identification card, which is issued to a person who has a disability. It allows the support person to enter a recreation facility for free. A support person can be a friend, family member or a paid worker.

Apply for your card

  • Fill out the PAL Card application form, you can also pick up a copy at the Canada Games Complex or the Community Services Front Desk in Victoriaville.
  • Two references from the disability community are needed. They could be a support worker, doctor, nurse, SSP, teacher, health professionals, Occupation Therapist, Recreation Therapist, a staff of an agency (CNIB, Autism Ontario) etc. They cannot be a family member.
  • Email us application and a picture of yourself; or
  • Send your application to our office - see our contact information below.

Who can apply

  • A person with a disability
  • A parent or spouse of someone with a disability
  • An agency can apply on behalf of the person

Getting a picture

  • Once your PAL Card is approved, we will need a picture of you.
  • The picture needs to be a headshot with your face visible on a clean background with no hat or sunglasses.
  • You can email us picture using the contact information below or have a picture taken at the Canada Games Complex or Victoriaville Civic Centre, Community Services front desk.

Where can I use my PAL Card?

The PAL Card is accepted at many recreation facilities in Thunder Bay. These include:

  • All Recreation and Culture programs,
  • Fort William Historical Park,
  • Gyms,
  • Swimming pools,
  • Sports facilities and more!

See below for more facilities and specifics on what usage looks like at each facility.

Canada Games Complex
No fee for the support person to access and use the facility as long as they are accompanying the individual. This Applies for gym use, classes and pool use.
Cambrian Players
Support person is free, but email ahead of time if tickets are purchased in advance
Chapples and Strathcona Golf Course
Support person will be allowed access for support purposes. Support person would still need to pay for golf, balls or rental if they choose to participate and not just support.
Confederation College Fitness Centre
No fee for the support person to access the fitness centre and use the facility as long as they are accompanying the individual. 
Fit 4 Less 
Free entry and use of the same amenities for the support person as the individual they are accompanying.
Fort William Country Club
Fort William Historical Park
Free access to the park for the support person.
Galaxy Lanes
Indigenous Friendship Centre
Lakehead Archers
Magnus Theatre
Mario’s Bowl
Rental equipment is included for both the client and support person.  The support person can bowl with the client at no extra cost
Splish Splash Mini-Putt and Water Park (Boulevard Lake)
Free access for the support person. 
Free access for the support person. The support person must register ahead of time as a participant for any group fitness classes.
North Side and South Side Fitness
Northwestern Ontario Sports Hall of Fame
Admission is a donation of $3, but would be waived for the support person, as well as the cost of any programs throughout the year.
Oliver Paipoonge Heritage Park
Free access to the park for the support person.
Planet Fitness
The support person can have full access to all aspects of the gym that a member has. This includes using the equipment (cardio, strength, 30-min. circuit, etc.) and utilizing the qualified trainers for offered classes and instruction. The only limitation for support persons would be limiting access to the 'Black Card Spa'. This includes tanning, red-light therapy, hydro-massage, and massage chairs. If availability permits (off-peak hours) access to the massage beds and chairs could potentially open up, but tanning and red-light would not be available for the support person. 
PUSH Fitness Centre
Free access and usage of the facility for the support person.
Ross Pilates
Tapiola Ski and Nature
Thunder Bay Art Gallery
Thunder Bay Border Cats
Thunder Bay Military Museum
Free admission for the support person and the support person can accompany the visitor throughout the exhibit spaces.  The exhibits, theatre and other spaces are all wheelchair accessible and there is a wheelchair available for use while touring the exhibits free of charge.
Thunder Bay Minor Football Association
Thunder Bay Museum
Thunder Bay Nordic Trails (Kamview)
Free access and rentals for the support person.
Wilderness Supply
Willow Springs Creative Centre

Temporary PAL Cards

If you are waiting on surgery or if you were in an accident and are recovering, you can get a temporary PAL Card. The expiry dates on temporary PAL Cards are reviewed.

Contact Us

For Adults over 18 years old, please email or call 807-684-3338

For Children and Youth under 18 years old, please email or call 807-626-6565



If you require a PDF in an accessible format, please email our Municipal Accessibility Specialist.

Contact Us