As Canada Post remains on strike, the City’s ability to process mail and payments in a timely manner is being impacted. Suppliers and vendors can continue to submit their invoices and receive payments without unnecessary delays.

Recommendations to suppliers and vendors during the strike:

  1. Invoice Submission: Suppliers should send invoices via email to ctbpayables@thunderbay.ca   
  2. Payment Method: Electronic Funds Transfer (EFT) is the preferred and most reliable method for payments during this period. We strongly encourage all vendors to apply for EFT Payments to avoid delays: If you are not already enrolled, please email EFT@thunderbay.ca  to receive an application form or for further questions. This email will be actively monitored for the duration of the strike.
  3. Cheque Payments: Expect delays in payment if your payment method is cheque. Cheques will be available for pick up at City Hall for suppliers who are unable to sign up for electronic funds transfer. Please email EFT@thunderbay.ca to schedule pick up or with any questions.

City Administration thanks the community for their patience during this time. Staff will make it a priority to address all concerns in a timely manner.

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Contact:          Stacey Levanen, Supervisor – Corporate Communications & Community Engagement, 807-625-3650