TBFR Fire Prevention Officers can only enforce violations found under the Ontario Fire Code. These violations would include items such as maintenance of fire safety systems, smoke alarms, blocked exits, damaged or missing fire separations, missing or broken fire doors, serious electrical problems, improperly used or stored flammable liquids or gases, unsafe accumulation of combustible materials etc.

When filing your complaint on the attached form please keep this in mind:

  • Provide the address of the complaint and any contact information you may have for the owner.
  • We do not accept anonymous complaints, it is required that you provide contact information for yourself. Our Inspectors may need to contact you for more specific information or for access into the building. The identity of the complainant will not be released.
  • If you have a concern about the building that you are living in, your landlord should be your first call. If you don't get a response in a timely manor please contact us right away. Do not wait until landlord/tenant issues arise. Your safety is our main concern.
  • We will not be able to provide you with a letter or copy of the Fire Safety Inspection Report issued to the owner. This information can only be shared with the registered owner of the property.
  • If you have issues with the building such as broken windows, appliances or services (water, gas, etc.) that don't work, leaking roofs etc., those will be addressed through the City of Thunder Bay Licensing & Enforcement Division. Property standards complaints can be forwarded to the By-law Customer Service Department at 807-577-6536.
  • As Assistants to the Fire Marshal of Ontario, Fire Inspectors have the right of entry at any reasonable time without warrant for the purpose of inspection. We are not bound by the Landlord Tenant Act requirement of advance notice to enter. While we may make every effort to provide notice, it may not always be possible. Unless we require specific assistance, the property owner or manager will not enter with us, but will only allow us access.
  • In most cases, the property owner will be given a reasonable amount of time to comply with any orders. Any issues that affect immediate life safety will need to be addressed immediately i.e.: lack of working smoke alarms, fire alarm or sprinkler systems not functioning, exits blocked etc. Please note: Intentionally disabling a smoke alarm is an offence under the Fire Protection and Prevention Act. The property owner may have signed documentation from you that a working smoke alarm was installed when you moved into the home. If the smoke alarm has been disabled or intentionally damaged, you may be held accountable. The attached complaint form will be submitted electronically. If a complaint is received after business hours, your complaint will be dealt with on the next business day.

Submit a Fire Code Complaint

Day Care Inspections

The inspectors in the division inspect all large day cares on an annual basis to ensure code compliance. We also inspect any home based day care on a request basis. For home day cares we ensure that there are adequate exits on the levels of the home that the children are being cared for in. We also ensure that the home has operating smoke alarms installed in proper locations. Proper size and location of portable fire extinguishers and appropriate escape plans are also necessary and reviewed by the inspector.

Hotel Fire Safety Inspections

Thunder Bay Fire Rescue is responsible for the inspections of all hotels in the city. Currently, the hotels must conform to the requirements set out in the Ontario Fire Code.

Two Unit Residential - 9.8 Inspections

Section 9.8 of the Ontario Fire Code deals with the upgrading of accessory apartments. Examples of accessory apartments include basement apartments situated in a single family home; two residential units side by side with a common entrance area; and a building with two apartments situated one on top of each other. The owners of these buildings must ensure that exiting, fire detection/annunciation, suppression, containment and the electrical system(s) meet the minimum life safety requirements as set out in section 9.8 of the code. The fire inspectors in the Fire Prevention Division will help the owners to achieve compliance by sharing code knowledge and trouble shooting situations that may be difficult to comply with.

Multi-Unit Residential up to five stories - 9.5 Inspections

These inspections are part of the fire code retrofit section dealing with multi-unit apartment buildings up to five stories in building height. Section 9.5 of the code is used when the building has three or more residential units with at least two sharing a common area such as an exit corridor.

Multi-Unit Residential greater than 5 stories - 9.6 Inspections

A 9.6 inspection is similar in nature to the 9.5 inspection as previously mentioned. However, a 9.6 is a residential multi-unit buildings greater than five stories in building height. In this type of building fire detection/annunciation, exit facilities, fire suppression equipment, and containment of a fire, should it start, is extremely important. All of these requirements are outlined in section 9.6 of the Ontario Fire Code.

School Inspections

Many hours are spent in the city's schools, both elementary and secondary, to ensure that the buildings where our children go to school are fire safe. The schools in our city are inspected on a yearly basis and a check of the fire drill procedures are done at that time. We are often asked to speak to the students about our careers as fire inspectors.

Industrial Inspections

Industrial facilities are inspected on a regular basis and on request to assure compliance with all Ontario Fire Code regulations.

Commercial Inspections

Commercial facilities are inspected on a regular basis and on request to assure compliance with all Ontario Fire Code regulations.

License Inspections

All occupancies that require licensing are inspected upon request to assure compliance with Ontario Fire Code regulations.

Inspection fees

Please refer to our Fee Schedule for Inspections.

Fire services fee payment

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