The Corporation of the City of Thunder Bay has been actively monitoring the COVID-19 novel coronavirus situation as it evolves. Mayor Bill Mauro and City Administration are in regular contact with Dr. Janet DeMille, Medical Officer of Health & Chief Executive Officer of the Thunder Bay District Health Unit, to monitor the situation and the response from the Public Health Agency of Canada and the Ontario Ministry of Health.

City updates:

Regular updates will be provided on City of Thunder Bay services. Read the media releases issued below, or subscribe to City News at

Latest update: COVID-19: Council Approves Deferral of Property Tax Payment

Read All City Updates



Financial Relief During COVID-19

On March 30, 2020, City Council approved financial relief for those financially impacted by COVID-19. Read details of the Financial Relief offered by the City of Thunder Bay . 


Watch COVID-19 community updates

Latest update: March 31 - Community Address with Mayor Bill Mauro

March 28 - Community Address with Mayor Bill Mauro
March 26 - Statement on Community Impact

Norm Gale, City Manager; Dr. Janet DeMille, Medical Officer of Health; and Dr. Stewart Kennedy, COVID-19 Incident Manager, Thunder Bay Regional Health Sciences Centre provide statements addressing the impact of the community and residents.



 March 20 - Community Situation Report

Community Situation Report with the Thunder Bay Regional Health Sciences Centre and the City of Thunder Bay.



 March 16 - City of Thunder Bay COVID-19 Update

Update on City of Thunder Bay’s Response to COVID-19.





Contacts for City services 

Information lines and booking appointments

City services information lines:

  • Infrastructure & Operations Dispatch: 625-2195
  • Garbage Item Tags: 625-2266 
  • Transit Customer Service: 684-3744
  • Recreation and Culture General Inquiries: 625-2351
  • Facility Rentals/Bookings: 625-2227
  • Ice Rentals/Bookings: 625-2434
  • Aquatics/Fitness Memberships: 684-3323
  • Recreation Programs: 625-2227
  • Event Tickets: 625-2929

City services information and appointment bookings: 

  • Animal Services: 684-2156
  • City Hall Services (Office of the City Clerk, Commissioners of Oath, Marriage License, Lottery License): 625-2230
  • Parking Authority: 625-2370
  • Mountainview Cemetery: 625-3014
  • Building Services: 625-2578 or 625-2725, or email 
  • Planning Services: 625-2542 or 625-2531, or email 
  • Licensing & Enforcement: 621-4082, or email  
  • Realty Services: 625-2991, or email 
  • Driveway Permits, Heavy/Oversized Load Applications, Sewer and Water Connections/Disconnections, Park Bookings, Contract Books for Capital Projects, Golf Services, Marina Contracts, and General Engineering Inquiries: 625-2266


City Council meetings

March 23 City Council Meeting

On March 25, a by-law was passed to allow members of City Council to participate and vote at meetings electronically during this emergency situation.

The Municipal Act previously allowed for Members of Council to participate in meetings electronically, but they were not included in quorum and were not entitled to vote. The amendment passed by the Province of Ontario on March 19, 2020, allows for any member participating electronically to be counted toward quorum and have their vote count only when a state of emergency has been declared. Under the provision in the amendment, a Special Committee of the Whole meeting took place on March 25, to pass the necessary changes to the Procedural By-law to allow electronic participation. Councillors Johnson and McKinnon participated in the March 25, meeting electronically.

Learn more about Thunder Bay City Council

COVID-19 self-assessment

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care. 

Self Assesment Tool

Resource links: 


Community Respond Fund Image

Supporting the Community Response Fund

The United Way of Thunder Bay and the Thunder Bay Community Foundation have established a COVID-19 Community Response Fund. Donations to the fund will support local non-profits helping those at high risk throughout this crisis. Those who would like to help can donate to the fund through either the United Way or the Thunder Bay Community Foundation. Non-profit agencies may learn more about this Grant opportunity at:


The 2019 novel coronavirus (COVID-19) causes a respiratory infection that originated in Wuhan, China. The first presumptive case of this infection in Ontario was identified on January 25, 2020.

Coronaviruses are a large family of viruses that can cause illnesses ranging from the common cold to more serious respiratory infections like bronchitis, pneumonia or severe acute respiratory syndrome (SARS).

Coronaviruses are spread mainly from person to person through close contact, for example, in a household, workplace or health care centre.

Some human coronaviruses spread easily between people, while others do not.

Your risk of severe disease may be higher if you have a weakened immune system. This may be the case for:

  • older people
  • people with chronic disease (for example, diabetes, cancer, heart, renal or chronic lung disease)

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