City programs and services during COVID-19

For a detailed list of facility hours of operation, city services, electronic services, and a list of phone numbers to make appointment bookings, visit the city’s online directory at:

A-Z City Service Directory

Latest COVID-19 media releases

See the latest news on City of Thunder Bay services.  Subscribe to City News.


Watch Mayor's community video addresses

Dec. 3, 2021 - Mayor Mauro urges caution in the community as cases rise and a new variant is detected. With cooler temperatures here, he reminds residents to continue following public health guidelines and be careful with indoor gatherings. 

COVID-19 resources 

Employee spotlight during COVID-19

This month's spotlight: Tessa Hettrick - Program Volunteer Coordinator, 55 Plus

Read our Employee Spotlight 


City of Thunder Bay employees who provide essential services are working on the front lines and behind the scenes trying to navigate the ever-changing work environment to deliver vital City services during these unprecedented times. The City has developed an Employee Spotlight Series, to highlight the great work staff are doing during these difficult times and describe what it's like working during the COVID-19 Pandemic. 

In recognition of the dedicated work by all City of Thunder Bay employees during the pandemic, City Council and senior management would like to say thank you. Please watch this video message:

Watch: Dear City Employees - Thank you

COVID-19 resource directory for service providers 

The COVID-19 Resource Directory for Service Providers is a compilation of some regional, provincial and national COVID-19-related resources for service providers. The directory provides resources and links on the following sectors: health, mental health, housing, justice, crime prevention, trauma, technology, food security, finances, harm reduction, and newcomers/refugees, as well as tips for working remotely and online learning courses.  

For additional information on local agencies, use 211 Ontario North to find the agency of interest and link to their website. Thank you to the following participating organizations for the ongoing development of the COVID-19 Resource Directory: Community Safety & Well-Being Thunder Bay, Thunder Bay Drug Strategy, Canadian Mental Health Association, Lakehead Social Planning Council, Human Services & Justice Coordinating Committee, Centre for Addiction and Mental Health and 211 Ontario North.

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