The City operates diverse and varied business areas in an increasingly competitive labour market. In today’s market, inefficient recruitment processes can result in a negative candidate experience, and costly vacancies that remain unfilled for a lengthy period of time.

We conducted an in-depth review of the recruitment, selection and hiring process with the goal of identifying process efficiency opportunities that: 

  • maximize and streamline technology solutions;
  • advance workforce diversity and inclusivity;
  • improve customer service to hiring supervisors;
  • provide a quality candidate experience; and 
  • enhance the overall quality of hiring outcomes. 

Read the Recruitment Process Improvement Report.

The City is currently in the process of implementing the recommendations outlined in the Report. The solutions will provide improvements to the recruitment and selection process that will be beneficial for all stakeholders, significantly improving the candidate experience, and advancing the modernization of the recruitment process.

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